The customer service is great at the store (Smithfield, NC), however, it's always hot in the store…read morebut now it feels like a sauna in there. They definitely need to fix their a/c!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

i loved their are fresheners, i also love their online discounts. They have caring and respectful…read moreemployees. I will definitely be going to this advance auto Parts again!

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

I stopped by hoping they'd replace the bulb in a friend's Dodge 3500. The new employee asked the…read moremanager and he came out and took a look and showed me the headlamp needed to be moved and the store policy is they only replace bulbs in simple assemblies. He knew a lot about cars including working on racing vehicles and suggested RC about five miles away. I'm from Maryland and never considered the shop would be closed on Sundays. I found service at Auto Zone to be good.

Horrible customer service from the store manager. On Saturday 2/10/18 my son had a flat tire and…read moremy husband and father was having a hard time removing the tire. My husband went to Auto Zone to purchase a 28" socket. By the time he returned home with it my father had already removed the tire. So the next day 02/11/18 my husband went to return the socket because it was not needed. The manager acted as if he was breaking a law and stated " Someone must be desperate for money if he is returning a socket!" Well that is not the case. If its not needed why keep it. My husband did all he could to not make a scene. Not only was this embarrassing but the worst customer service we have ever experienced. We will never return to this store and neither will anyone else I know once I start sharing this.

Dishonest Diagnostics and Overcharging Unnecessary,…read morehigh-cost repairs N Carolina Auto Solutions is "dishonest" for trying to charge four times the market rate for repairs and unnecessary repairs. I sent photos of a botched oil change, but never received a response despite multiple follow-up emails.

They lied about diagnostic and tried to sell me a service i didn't need. They tried to sell me a…read morenew engine for $8500 when all i needed was a head gasket job. They also damaged my cylinder head. I reviewed them on Google and I think my review and pictures got removed i can no longer see them. My truck got repaired somewhere else with a 1 year warranty for $3800.

My husband and I are new to NC and know nothing about inspections here, etc. It's much different…read morethan where we're from. Made an appointment for my inspection at Johnson's and I was shocked. No haggling like most mechanics, they didn't try to sell me on anything.. It was just simple and pleasant. Took all of 10 minutes and the staff was so pleasant and genuinely happy to have me there. My husband does most of our maintenance on our cars, but in the future if we need something outside of his ability.. Johnson's will be my first call.

Poor customer service. Lack of communication. I believe In business repeat customers are so…read moreimportant, and having the ability to communicate with your customers. Communication skills are much needed.

My wife an I had an excellent exprience when we purchased my truck,Boris made the transaction super…read moreeasy from the time we arrived on the lot,til the time we finalized the deal. Thx Boris

Do your due diligence. Can't fully blame the "salesmen" for my lack of preparation. The vehicle we…read moreended up accepting, was not a "good car" as told. Within the same month of the deal - started having problems with the car (radiator, air suspension, electrical issues, inside of the car falling apart, part of the bumper ended up falling off), it totally wasn't worth it. When called back to report issues - was told it's good thing you got the warranty. Even for registration for the vehicle, the representative she was professional and very polite, just not efficient for my particular case. They weren't even on the same sheet of music, as a unit. Ken will say anything to attempt to get someone into a car. I was their sucker for that day. Don't be a sucker. Take the extra time to take a mechanic with you or to a mechanic shop. Went to them off of a referral from a family friend, she had pleasant experience. Assess that it isn't all bad business. Just do your due diligence, so you not stuck paying an almost 600$ car note and unable to drive your car. Was quoted 7500$ worth of work that needed to be done to that car in less than 2months of possession of the car.