Dishonest Diagnostics and Overcharging Unnecessary,…read morehigh-cost repairs N Carolina Auto Solutions is "dishonest" for trying to charge four times the market rate for repairs and unnecessary repairs. I sent photos of a botched oil change, but never received a response despite multiple follow-up emails.

They lied about diagnostic and tried to sell me a service i didn't need. They tried to sell me a…read morenew engine for $8500 when all i needed was a head gasket job. They also damaged my cylinder head. I reviewed them on Google and I think my review and pictures got removed i can no longer see them. My truck got repaired somewhere else with a 1 year warranty for $3800.

They did a 4 wheel alignment on my 1977 Corvette. Highly recommended to me by other classic car…read moreowners.

The tie-rod in our Jeep needed tightening. We were staying in Selma for a few nights and called…read moreMassey's. They were courteous, friendly, and responsive. They looked and fixed the Jeep the same day we called. Thank you so much! HIGHLY RECOMMENDED

Called to get a NC inspection. Guy told me to stop by at 1:30. I did and he did the inspection…read moreright away. In and out. Didn't give me a list 1,000's of repairs needed. Yound guys working we're very nice and polite. Will be back.

Amazing service. Quick repair time. Very reasonably priced. I would definitely recommend.read more

Great service. I thought I knew what was wrong with our VW Passat. He showed me what was really…read morewrong and saved me over $500!

Do not use..unless you have an estimate in writing ..They take advantage of people stuck by the…read moreside of the road..We asked them if they had a piece of equipment that we needed and they said yes we are coming to "help" not a word about a price, fee or charge..Then he said that we owed him 600.00 that we did not have.. The next day when I called to complain she had the audacity to tell me that it was my fault for not asking! She knew that I didn't think that they were charging me.. Usually a business let's you know if there is a fee and how much in advance so you can decide if you can afford it...We would have said no! The women said "Honey I'm sorry that you don't understand business" I told her that charging a person without a fee being agreed on was stealing. She said "no it's business"..She was extremely rude and condescending... Definitely not my idea of how to do business or how to treat people. We only got a few miles and had to have another person help us. Tyler Quinn 252 813 3115 He is an honest man. It said that I had to give them a star...

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

Friendly folks. Took my inspection for my motorcycle right in without an appt. Kind of tucked away…read moreoff hwy 70. Went there off a recommendation from another business. Glad I found out about this place. Will definitely and gladly give them more business!

I visited this auto shop for the first time after my car refused to start based on positive Yelp…read morereviews. I was happy that they fit me in. It took a while, but the owner confirmed that I needed a new battery. I thought the price seemed right and was happy to find an honest mechanic. The employee at the front desk was very friendly also. I will definitely be back.

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts

In my experience with anything vehicle maintenance I usually feel clueless or like I'm being upsold…read moreon something. With John, this was not the case. I had an issue with one of my fleet vehicles having a squeak somewhere on the front axel. He was able to not only solve it, but explain to me what he was checking and looking for. Having that knowledge is crucial for the business I operate. On top of that-- he responded and set everything up in less than an hour-- in two hours the vehicle was road worthy and ready for the next rental later in the week. Very reasonably priced, very high quality work, extremely knowledgeable and personable. John is the gold standard for automotive maintenance.

Bought a 2023 Cadillac CT5. Today was having some trouble just after 3pm on the way home from work…read more Called the service department hoping I could make it there. I was asking to have them look at it today. The first person told me he could plug the computer in to see what codes were shown as they closed at 5pm. He said diagnostics could take from 1 to 2 hours. I then asked if they could at least start the process today and thats when he said they had been booked up. Frustrated I called at got someone to take a look who was able to diagnose within 30min. But very frustrating the place where I bought the vehicle feom couldn't have done the same thing esp. Considering its only been in the service department but once in 3 years before today. No good customer service I'd say.

Worst customer service I've ever had. I paid cash for a truck in September and had to take it back…read moremore than 10 times. They said it was from an up fit problem which they had installed and was included in the price. One time when we called the service manager asked us what we wanted him to do. Extremely disappointed and will not deal with them again.