Had a car deer accident on M-65 where there was no cell phone coverage. Still had SOS service on…read morethe phone so I was able to call the 911 non emergency line to get a police report for the insurance company because a claim would need to be filed. Unfortunately since I had no cell phone service I couldn't call our insurance, so they could send a tow company of their choosing. 911 was gracious enough to contact Prell upon our behalf. Prell took advantage of this and charged a fee to our insurance company of $550 for a "911 accident callout fee" charge simply because 911 dispatched them out. Even though I explained to Prell that it wasn't a 911 call, and not a accident, they were just doing us a favor. Prell's response was " oh don't worry, it's $0 out of pocket, we will write up an estimate and charge insurance... Prell is just price gouging the insurance based off their own policy, and if your insurance doesn't cover it, you foot the bill! Use a different towing company that won't charge you that!

Honestly if I could leave less I would. The truck blew a hydraulic line in my driveway on Tuesday…read more The driver said they would come back to clean it up. Wednesday around 2 in the afternoon, I called and Jill answered the phone. When I asked when they were coming to clean it up she replied "I don't know anything about that, I'll talk to the driver and call you back" and she hung up on me. I called back a couple hours later and was told by Jill "I still haven't heard from the driver" and she hung up on me again. I called again at 10AM on THURSDAY and Jill answered and very rudely said "the driver will be out today to clean it up" then she hung up on me again. The driver showed up a few hours later, he swept the oil dry that he left there on Tuesday and then threw another bag down, told my husband he would be back later with degreaser and he never showed back up. We spent all day Saturday cleaning up the driveway from the mess they had left 5 days prior. Don't waste your time calling these people. Jill is so awful and rude, the truck driver is a liar. All around this company is very shady and not honest. As far as towing, the driver was about an hour later than what they were supposed to be.

Excellent professional service and unbelievably fast response time! We were stranded on I-75 with…read morea flat tire - D&N had us up and running literally within minutes. Highly recommend! And it was on a holiday!

If there was a way to give this company 0 stars, I would absolutely do it…read more My vehicle was in standstill traffic on I-75 on Sunday, July 27, 2025 because of an accident. D and N Towing was called to the scene and the driver was speeding on the left shoulder when he struck my car and another vehicle. The driver of the tow truck jumps out and starts cursing at us saying we "swerved onto the shoulder". We didn't. We were parked. They clipped my side view mirror and tore off the rear quarter panel on the other vehicle. After sending the damage report and pictures to the company and repeated phone calls, some lady answers the phone today and says "we are not responsible for the damage to your car" and hangs up. Are you kidding me? Hang up on me? Read other 1 star reviews, this lady is a disaster. The tow truck itself hit the other car so hard that in punctured the tow trucks gas tank. They have zero professionalism and their customer service is a nightmare. Don't ever do business with these people. I was asking for $200 for the damage to my car. $200.

My brother and his girlfriend barely walked away from a hellish car accident recently. This poor…read moreexcuse of a business thought it was a great idea to exacerbate the trauma they had endured. The employees taunted, belittled, and harassed my brother and his girlfriend's family, who just wanted answers and deserve that respect. They offered less than stellar customer service, they are overcharging and scamming people, and I highly encourage others to AVOID AT ALL COST. If you're going to run a "successful business," at least treat your customers with the same respect.

Poor service, unprofessional behavior, and they even tried to add unnecessary extra charges.read more

Bobbie and Andy were great! We used them for a bachelorette party, they picked us up, dropped us…read moreoff and then when we were ready to head home they picked us back up. Would definitely use again!

This taxi service will gouge you! They charged us 30.00 to go 5 miles and then 40.00 for the…read morereturn trip! We asked him why it went up 10.00 in 3 hrs and he said the roads were wet. I will not use this place again.

My Toyota Highlander had a dead battery while parked at Morrison's IGA. Steve Elkie closed up the…read moreshop, came right over and gave the car charge so I could drive to car quest and get a new battery! he was so helpful, friendly and extremely reasonable in cost. this is the guy to call. I hear he also does great paint and body work! Katie wolff

called a few places they had the best rate, showed up quicker than quoted and the service was great!read more

From the owner: Best prices in the northern Michigan area, when your down on your luck and need a tow don’t get…read moretaken advantage of!

They're knowledgeable and friendly , fair prices expert work done on time , they've been in town…read morefor many years

I have taken my car to Gary Prow ever since I started coming up to northern Michigan. I first went…read morethere about eight years ago for a couple of relatively small issues. Since then I've gone back 8 to 12 additional times with numerous vehicles for any number of different kinds of repairs, and Gary and his team of professionals have always completed the job very quickly and very professionally and very competitively priced. I continue to trust my automobiles care to Gary and his team. And I have no reservation recommending that everybody else does the same. They are very trustworthy and very prompt and very reliable.