I don't know why I still have a Citizens bank account. It's a garbage bank, they treat you like…read moregarbage. But this locations is just awful. I was in Europe recently. I popped in to this location to let them know i'm going to Europe. Please don't shut my card off, because every time I go to Europe they lock my card for fraud. I also tried to buy Euros and Pounds. But apparently they no longer offer this service. They used to though. They were utterly confused as to why I'd want to fly into Europe with foreign currency. Blank looks and fluoride stares. As i'm waiting for my flight I get a notification that my account and card are locked for security purposes. I wasted stressful hours trying to get them to fix it. Unfortunately the employees here don't speak English all that well. Typical of Citizens bank. When I came back in they were completely confused as to why I was upset that they shut my card off. They admitted that they made a mistake, but did not offer ANY apology what so ever. Also 4 times in the past month the ATM has been out of service. Typically on a Friday when i'm trying to make business and personal deposits. The hours are so slim that I have to use the ATM. It's also 100x quicker using the ATM than going in and speaking to an employee, who might try to sell you a refinance at 7% (when I have a 2%) I also bank with Rockland and DCU and literally have never had any of the issues I have with Citizens.

tellers don't know the banks policies. last week they cashed my husband check against my saving and…read moredeposited to our joint account. This week the same teller refused even though she did it last week no questions asked. The teller asked her coworker. when I tried explaining the situation to her coworker I was told to be quite she couldnt think while I was talking. I am done with this bank.

The Norfolk Community FCU is an outstanding place to conduct both personal and business banking…read more They have an extraordinary staff. I could go on much further in my praise for this institution but let it suffice to say it is so much better than dealing with a 'big bank'. When you call, they know the person, not just the name on the screen. And you know who's on the phone with you too. I joined a long time ago and have never found a reason to conduct my banking anywhere else.

I visited the Franklin branch for help, and Mrs. Ambika assisted me. She was very friendly,…read morepersonable, and professional. She helped me with more than just a lost debit card. It was a one-stop shop. Thank you, Mrs. Ambika, for your great customer service! Have a great day and be safe!

Kaylee was amazing at the Franklin MA DCU. She was friendly, professional and made my transaction…read morevery easy.

I recently just moved here I've been to all the BankOf America this place is awesome the people…read morethere are the best they helped me so much with different things I hope all of them have a great new year

I just don't know why anyone would use another bank. Bank of America has so many easy to use bells…read moreand whistles and it great. And I keep a pretty good balance in there so I never have a problem in case there are fees. My online banking is effortless and easy to use. I pay all bills out of this account and I love it. Every time I go to the Bank Of America In Medway there are great people who quickly and expertly assist me. My one drawback? I don't live in Medway and the location is in a strip mall that is not the easiest to get to. I would respectfully suggest that they move to Mills. Into the old location where Middlesex Savings Bank was. This location is right off Route 109 and doesn't have a 1/4th of the traffic and congestion of the Medway location.

Tellers have zero personality. But my baking isn't effected. What appears to be the manger... more…read morethan helpful and a joy to this place. She works hard

I am new in country and went to open new account in BOFA, The staff was extremely helpful and…read morehelped us to open the account in sometime. Also, Advised to come in a months time for credit card application. The Bank Manager, was also kind and nice. They guided us through entire process and even helped us to activate the cards and helped us in knowing the ATM Menu properly.

Worst bank I have ever banked with. the online app is terrible. charged tons of hidden fees. takes…read moreforever for transactions to clear. The people in the bank are friendly but not helpful at all. For a bank that says they care about all their customers they did not care about me at all. also Super inconvenient they have no locations outside of mass. will never bank with them again.

I have banked here for several years. The staff (including management - Ann Marie and Sheryl) have…read morebeen awesome. They are always helpful and when i go thru the drive thru there is never a long wait. I recommended this bank to anyone - it is truly a neighborhood bank that care about its customers.

Friendly and prompt service. I love this bank, but this branch especially goes above and beyondread more

What a great experience!!…read more Seriously! I've never been compelled to write a review for a bank but I went to the Middlesex bank in Medfield to use the coin machine which broke so i decided to come here instead. Smiles greeted me in and when I was done, I went to the desk to have the loveliest conversation with the bank teller. It was calm, it was happy, it was an experience that I will be returning to have. Well done.

Rockland Trust is a horrible bank. They are terribly out dated, broken apps, good luck transferring…read moreyour own money! You'll get locked out, and have to visit a branch. The customer service is horrendous! I've had a mortgage with them for 6 years now. I know the two tellers that work there, 2 blonde women. When asking a question regarding my account they replied "OH! She knows nothing. She's new and just starting working here." Are your bank tellers really pulling the it's my first day card? Even though I have been here plenty of times and it is always the same two women? Way better options out there for banking now soon they will realize this and customers can run!

The Executive Vice President of the bank was responsible for liaison duties while I worked for a…read morecompany that promised to protect me during its loan repayment difficulties. I provided all necessary information for the loan and supported the banker during legal proceedings. After the bank forced the company into loan default, I was laid off, and the bank appointed someone to oversee the finances. Out of goodwill, I continued to answer questions and assist the Executive Vice President's team. However, when I reached out to the Executive Vice President multiple times for a job recommendation and reference, I was met with silence and ignored, despite my previous cooperation. This bank prioritizes personal gain and profits over trust and partnerships. It is not advisable to partner with such an institution.

Always friendly and forthcoming with their services. Welcoming you as u come in the door. Treat u…read morelike family like they have known u forever. Always tell u what deals and promotions r going on at any given time. Help u to fill out slips for your accounts. Explains what is going on with your account or services they offer. Sometimes they offer free cookies and free pops.

Myke Roeschlein made my day today at Citizen's Bank - he commented on my name so I got a good look…read moreat his business card. Myke is like a 1 out of 100000 gem that would keep you doing business with a company, he was just that great. I don't think I've ever met a more upbeat, pleasant, friendly employee ANYWHERE in a very very very long time, and I am in customer service myself. I've spoken to many employees at Citizens, including someone in the corporate office to handle a complaint, but none of those experiences came close to today. So WOW, thanks Myke!