Bank of America branch closes and these guys raise their ATM fees to $4.00 per transaction. What a joke. Even though my bank reimburses me for fees, I will not be back. read more

We used Dean bank for a residential mortgage. First we spoke with the broker Tina who was very polite and answered all the questions she could. I asked some follow up questions via email, in which she requested with other information. She failed to tell us that she would be leaving that evening for a 4-day weekend and left no colleague to contact in her place. We should have known by this first poor experience that it would not be a good match and selected another bank. But we proceed. We had an accepted offer on a house. Dean Bank's security and transfer of information is incredibly antiquated and leaves you open to breach of information. If you value your privacy, you'd have to do everything in person on paper. Slow and antiquated is how I would describe each and every exchange. I had to be on their backs, almost daily, asking if certain things were done and if they needed any additional information. They made us miss our mortgage commitment and almost lost the entire deal because they didn't know they hadn't received the appraisal. The same appraisal I had asked about approximately 7 times prior to mortgage commitment. Day of closing was fine. Mortgage statements looks like they are fresh off the typewriter, with very little information other than you owe XXXX. Using their website and online banking feels like a throwback to 1998. There are many things that you cannot do, you must go in or call. You have to call the office to reset your password. You can also send them a message, but it takes them D A Y S to respond to anything. I look forward to the day we can refinance and leave Dean Bank in the dust, where it likes to be. Everyone I have spoken too has been very nice. BUT they are not equipped to handle business in today's world. If you have a rotary phone, still pay all your bills by mail, and like going into the bank for every single task then DEAN is definitely your bank. read more

Covid has made drive up service the only way to do regular bank transactions. The tellers offer no customer service or assistance. When there is a long line of cars and you don't have a bank slip, the teller will not assist you to fill out the form and make a deposit. Even when you provide all the information. They play dumb and tell you now I the completed form after you have filled it out. Wish they would provide true customer service rather than being unhelpful to their customers. Guess Dean Bank doesn't care about their customers during these difficult times. Sad to see. Been a customer for over 18 years. read more

Moved my banking to Dean Bank after the bank across the street starting surcharging ATM fees from other banks. Dean has excellent service, they give free checks and don't try to kill you with ridiculous fees. They also have good fraud detection capabilities. My debit card number got highjacked, they caught the unauthorized charges, notified me, refunded the charges and got me a new card on the spot! read more

I was just harrassed by a Dean Bank employee, Katherine, for a transaction that they mistakenly applied to another account. The worst part was her rude and unprofessional behavior while trying to resolve the lost transaction which in the end was in fact proved to be Dean's error. And, no apology for THEIR mistake! If you are thinking about banking or getting a loan with Dean Bank think twice. Dean Bank....NOT my bank! read more

Dean Bank is a small town bank and it shows. I had never used the online deposit tool where you take a picture of your check and it is deposited into your account. It was drawn on a Dean account and being deposited into a Dean account. Available immediately? Not quite . I called the bank to see why it hadn't been deposited yet and even though it was a Dean to Dean transaction it would take two business days. I said that was ridiculous and they should have specified that. I was trying to not go to the bank and hence I tried the online deposit. I called the bank and was told they would cancel the online deposit and my account would be available immediately. Guess what? It was not done after they said it was. So my $1,200 deposit was in limbo. Called saturday after the fiasco Friday. I was told they couldn't do it. Of course the only two departments, corporate and operations didn't work Saturday and they were the only ones that could fix it. Wouldn't it make sense to have at least one person that could handle customer issues work Saturday, There only solution was to get another check, deposit it into my account and they would fix it on Monday. Will they. The person who wrote the check to me twice said it better not withdraw the $1,200 twice because his rent check was outstanding and if it was an issue that the money would not be there. Mr Sutton is a good customer and said this is ridiculous that he had to write that 2nd check. There are 3 accounts with this bank that the bank might lose if this matter is not taken care of. i hope things are taken care of properly. if you're looking for a new bank, I would look elsewhere. read more

This bank is awful. They have no customer service. They treat their customers like they don't matter. Their systems are dated.

I recently refinanced my mortgage with Dean Bank and when I was applying for the loan, I was asked if I wanted my home insurance and taxes escrowed into my monthly mortgage payment and I agreed. After my first mortgage payment, I get a notice in the mail that my home insurance was going to be canceled for non payment. After to speaking with the mortgage writer, they told me Dean Bank doesn't have the availability to include home insurance with their mortgage loans. I now have to pay an extra bill every month that I was not expecting. For someone with my budget, that extra monthly payment comes out of my grocery money, gas for my car to get to work, kids dental expenses, etc. If your getting any kind of mortgage with Dean Bank, keep in mind that your home insurance will not be included with your mortgage... read more