This branch needs SERIOUS HELP WITH management. They have a LOT of trouble answering the phone (up…read moreto 40 rings!!!) and, when they finally pick up, if you leave messages for the "branch manager" you don't call you back. (At least for me-I'm on my 3rd message now, we'll see if they call back.) This is a BANK-NOT STARBUCKS! The managers need to take things much more seriously. It's scary to have your money managed by such an incompetent staff.

Horrible branch. One person and huge line. No one cares. They need atleast two tellers. If I…read moredidn't have to deal with hassle of changing direct deposit o would get rid of citizens and not have to deal with this branch anymore

The Norfolk Community FCU is an outstanding place to conduct both personal and business banking…read more They have an extraordinary staff. I could go on much further in my praise for this institution but let it suffice to say it is so much better than dealing with a 'big bank'. When you call, they know the person, not just the name on the screen. And you know who's on the phone with you too. I joined a long time ago and have never found a reason to conduct my banking anywhere else.

I visited the Franklin branch for help, and Mrs. Ambika assisted me. She was very friendly,…read morepersonable, and professional. She helped me with more than just a lost debit card. It was a one-stop shop. Thank you, Mrs. Ambika, for your great customer service! Have a great day and be safe!

I visited the Franklin branch to apply for a personal loan and met with Suhasini. She was…read morewonderful! She explained each step and was able to answer all of my questions. Highly recommend not only for their help with loans but general banking as well.

I recently just moved here I've been to all the BankOf America this place is awesome the people…read morethere are the best they helped me so much with different things I hope all of them have a great new year

I just don't know why anyone would use another bank. Bank of America has so many easy to use bells…read moreand whistles and it great. And I keep a pretty good balance in there so I never have a problem in case there are fees. My online banking is effortless and easy to use. I pay all bills out of this account and I love it. Every time I go to the Bank Of America In Medway there are great people who quickly and expertly assist me. My one drawback? I don't live in Medway and the location is in a strip mall that is not the easiest to get to. I would respectfully suggest that they move to Mills. Into the old location where Middlesex Savings Bank was. This location is right off Route 109 and doesn't have a 1/4th of the traffic and congestion of the Medway location.

Tellers have zero personality. But my baking isn't effected. What appears to be the manger... more…read morethan helpful and a joy to this place. She works hard

I am new in country and went to open new account in BOFA, The staff was extremely helpful and…read morehelped us to open the account in sometime. Also, Advised to come in a months time for credit card application. The Bank Manager, was also kind and nice. They guided us through entire process and even helped us to activate the cards and helped us in knowing the ATM Menu properly.

Friendly and prompt service. I love this bank, but this branch especially goes above and beyondread more

What a great experience!!…read more Seriously! I've never been compelled to write a review for a bank but I went to the Middlesex bank in Medfield to use the coin machine which broke so i decided to come here instead. Smiles greeted me in and when I was done, I went to the desk to have the loveliest conversation with the bank teller. It was calm, it was happy, it was an experience that I will be returning to have. Well done.

Bank of America branch closes and these guys raise their ATM fees to $4.00 per transaction. What a…read morejoke. Even though my bank reimburses me for fees, I will not be back.

We used Dean bank for a residential mortgage. First we spoke with the broker Tina who was very…read morepolite and answered all the questions she could. I asked some follow up questions via email, in which she requested with other information. She failed to tell us that she would be leaving that evening for a 4-day weekend and left no colleague to contact in her place. We should have known by this first poor experience that it would not be a good match and selected another bank. But we proceed. We had an accepted offer on a house. Dean Bank's security and transfer of information is incredibly antiquated and leaves you open to breach of information. If you value your privacy, you'd have to do everything in person on paper. Slow and antiquated is how I would describe each and every exchange. I had to be on their backs, almost daily, asking if certain things were done and if they needed any additional information. They made us miss our mortgage commitment and almost lost the entire deal because they didn't know they hadn't received the appraisal. The same appraisal I had asked about approximately 7 times prior to mortgage commitment. Day of closing was fine. Mortgage statements looks like they are fresh off the typewriter, with very little information other than you owe XXXX. Using their website and online banking feels like a throwback to 1998. There are many things that you cannot do, you must go in or call. You have to call the office to reset your password. You can also send them a message, but it takes them D A Y S to respond to anything. I look forward to the day we can refinance and leave Dean Bank in the dust, where it likes to be. Everyone I have spoken too has been very nice. BUT they are not equipped to handle business in today's world. If you have a rotary phone, still pay all your bills by mail, and like going into the bank for every single task then DEAN is definitely your bank.

Rockland Trust is a horrible bank. They are terribly out dated, broken apps, good luck transferring…read moreyour own money! You'll get locked out, and have to visit a branch. The customer service is horrendous! I've had a mortgage with them for 6 years now. I know the two tellers that work there, 2 blonde women. When asking a question regarding my account they replied "OH! She knows nothing. She's new and just starting working here." Are your bank tellers really pulling the it's my first day card? Even though I have been here plenty of times and it is always the same two women? Way better options out there for banking now soon they will realize this and customers can run!

The Executive Vice President of the bank was responsible for liaison duties while I worked for a…read morecompany that promised to protect me during its loan repayment difficulties. I provided all necessary information for the loan and supported the banker during legal proceedings. After the bank forced the company into loan default, I was laid off, and the bank appointed someone to oversee the finances. Out of goodwill, I continued to answer questions and assist the Executive Vice President's team. However, when I reached out to the Executive Vice President multiple times for a job recommendation and reference, I was met with silence and ignored, despite my previous cooperation. This bank prioritizes personal gain and profits over trust and partnerships. It is not advisable to partner with such an institution.

Always friendly and forthcoming with their services. Welcoming you as u come in the door. Treat u…read morelike family like they have known u forever. Always tell u what deals and promotions r going on at any given time. Help u to fill out slips for your accounts. Explains what is going on with your account or services they offer. Sometimes they offer free cookies and free pops.

Myke Roeschlein made my day today at Citizen's Bank - he commented on my name so I got a good look…read moreat his business card. Myke is like a 1 out of 100000 gem that would keep you doing business with a company, he was just that great. I don't think I've ever met a more upbeat, pleasant, friendly employee ANYWHERE in a very very very long time, and I am in customer service myself. I've spoken to many employees at Citizens, including someone in the corporate office to handle a complaint, but none of those experiences came close to today. So WOW, thanks Myke!