Ashley Daviau Is the bomb! I would recommend her to anyone that is thinking of banking or needs…read morehelp at Millbury. She went above and beyond to help me out one hour before she left for her long weekend. Explained and broke everything down for me about my concerns. She made me feel so welcomed and appreciated. She is also super RELATABLE and treats you like a friend not just a customer. Thats when you know it's good customer service and she is not only doing her job but she enjoys it. Her picture needs to be right next to the word customer service in the Dictionary along with above and beyond!

The staff here are always pleasant and helpful. Although I don't live in the area anymore, I can…read morerecall the personal attention they provided me with my banking needs and loan questions.

I've worked with Rockland Trust for over 30 years, for both personal banking as well as for my…read morelocal business. I love supporting other local businesses, especially when they have great ethics like Rockland Trust. The tellers are always friendly, courteous & professional...and they know who their regular clients are by name. Online banking, bill pay & transferring funds to/from other RT accounts has been a breeze. Proud to be part of Rockland Trust family!

I have my business banking with the Cohasset branch. All of the people have been friendly and a…read morepleasure to deal with for years. The manager Cathy, and assistant manager Ann have always been helpful and responsive to my needs with information and tools I use to grow my business.

Lost 2 business accounts and 2 personal accounts with a long time (26yr) customer all because they…read moreclosed the business night deposit box, started IDing to deposit money into my OWN account, not withdraw, deposit! And when, as a small business owner, I asked why it had become so not small business friendly the manager, Ashley, simply responded "We're moving into the future". Talk about alienating a small business owner with terrible customer service. Well, they can move into the "future" I closed every account and MOVED my money to a bank WITH a night deposit box AND they are NOT IDing me to deposit money into MY accounts.

Once again, I have been blocked from my business online acct, with no explanation. Try setting up…read morea new password, nope, try contacting customer service online and by phone and am told in both places to go to citizensbank.com and log in to reach them. Duh, if I could do that I wouldn't have wasted two hours trying to do business through this antiquated system. When rating them I chose one star and that indicates "not good" Actually "not good" far exceeds this bank's performance and attention to customer service. If you are choosing a bank....RUN FROM THIS INSTITUTION

I'm closing my account with them immediately!!!…read more Awful customer service. Make mistakes over and over again and don't own it. I would not recommend .

Great bank with great people. Always pleasant and helpful. I will never go back to a big bank…read moreagain. Investing in our community is important.

Everyone at Avidia Bank, the Northborough branch, has been extremely thorough and prompt in…read moreanswering all my banking questions, especially Jen Cardoso. You can tell they all work well together and it feels like one happy family. In a time where Customer Service is lacking out there in the world, Northborough is top tier! Much appreciation to everyone for making our business and personal transactions with Avidia friendly and professional.

professional clean and polite not crowded pleasant workers in and out no rush some one is always…read morenear to help

Members Plus Credit Union is the best! Everyone is always patient and helpful. I've been a member…read morefor years and the service is impeccable. From Penny in the Medford branch to the Branch Manager La'Chija Jones in Dorchester (along with Johanna and Joanne)... everyone is kind, professional and intelligent.

The attitude of the bank staff is very bad, and the service form is very bad. I suggest you don't…read morego to this bank for any service. It is the worst bank in Boston.

My brother and I recently had a good experience with this bank handling a wire transfer from our…read moreEuropean bank account. I found out about East West bank through a Business Insider article on foreign currency accounts. We ended up just opening a regular savings account instead of the foreign currency account, but the East West team, particularly May Cai, was very helpful and kind, really understanding our goals and doing everything they could to optimize the outcome for us. Several times over the years I have been shocked by bank employees (at other banks) in the US getting flustered and confused when I've made inquiries about very basic foreign exchange processes. It was so nice how they actually knew what they were doing at East West! They had the best foreign exchange rate of all the banks we considered. They were really great with regularly checking in with us about the foreign exchange market and making sure our transfer was going through properly.

i love this bank. They have one of those coin machines that doesn't take any money out. This was…read morethe reason why i joined the bank back when i worked at a honey dew and turing my tip coins into dollars was key. The people there are amazingly awesome. I pretty much love Kevin O and Lucy D and they still give me a lollipop even though im 19