I have been coming here for quite a while now. Juan is the absolute best server and has a great…read moreattitude. Last time our group came we realized that the menu prices didn't match the tickets that we received. Wayne gave only 1 of us a $5 coupon. We received our dollar back, so it was not a problem. Our group came back today, saw our favorite waiter Juan who already knows what drinks we like who needs a military discount and what we will order normally.
When it was time to go, one of my lady said that her bill was wrong, because it didn't match the menu. I looked at it and realized we just had that issue last month which meant for a month people paying an extra dollar on their meals. Last time we came Wayne said he going to be fixed. So we had four bills that did not match the prices on the menu. I asked Juan to let the manager know since we had already done this dance the last time we got food here, but wasn't worried or agitated, because I was heading out to work.
When the manager Wayne comes he hugs and greets one of my friends who he gave the coupon to last time. I was about to leave, but said that the menus don't match the prices again and we already talked about it last time. Even though Wayne has tons of attitude on a regular day, he said that I needed to be Kind like I was a kid!?!? I looked at him I said this is his kind with no loud voices, no frown. If somebody tells you that you need to be nicer to them when they made a mistake and didn't correct it the first time, while people are paying extra per ticket. He was hostile, but made it seem as if i disrespected him. I picked this place for lunch, now I am being mistreated by the manager for pointing out an error. Then he asked me my name, I was paying the bill and was over the altercation. He would not let up and kept telling me that he's having a busy day and how I need to Be KIND.... It wasn't a big deal to me, but he made it one being loud in the Restruant standing over me. I don't really speak to Wayne, because we don't joke the same I am here to eat and leave, but he is a bit extra. I was just telling some friends how I liked the vibe of the restaurant this weekend, I have given some good reviews. Wayne was beyond rude and unprofessional, we all agreed. It came out of no where, we thought he was joking at first as he does a lot, until he kept taking down to me. My group will no longer come here, since you never know how you will be treated. I come in order pay and leave there's not much conversation as I've written in a previous post. My crew and I agreed and informed Wayne after each of us felt he was avoiding the Brown skinned patrons, he would go around the restaurant speaking to everyone except our table multiple times. It has been better, with playful banter the last few months. The salad bar price is rising it started off at $10 w/a big and small plate, but is now $13, but you pay $14 on the receipt and they want to take your tiny plate away, unless you request it. I understand things cost more, so it's fine. Since it's close to where we work and most of us are trying to have healthy options, grabbing a salad for lunch makes good sense. The salad bar is usually clean and fresh. Like I said Juan has amazing customer service and is always super kind and nice to us no matter how busy or crazy it might be in the location. FYI, there is a store at the bottom that is extremely political and can make many people uncomfortable to walk through, if that is not your party. The way that I was treated today was overboard and unacceptable instead of squashing it the manager kept wanting to speak to me as if I was a child when I wasn't speaking to him at all! The only brown table in the room and he kept belittling me saying that I need to be Kind when I wasn't even talking to him and he doesn't know me at all. I have a friend that comes with me that literally yells and screams, but it seems as if he only has an issue with those he chooses to have an issue with. I have spent quite a bit of money in this restaurant, but I will no longer come again, but will miss Juan. It is unacceptable to be treated in this manner because a customer had to say more than one time that there's an error on the menu and you don't like to take accountability. A dollar isn't much, but they add up. Whatever the price is that you were telling people to pay that's how much the price should be. It may take a moment, but staff should adjust the price at the register to prevent confusion. I was told by 3 of my ladies on Saturday that during the nighttime they get a smaller plate than the daytime for the same price, which would be not worth $14, it if that's the case. I don't eat anything else on the menu, because I I have not found anything else appetizing and fulfilling for the price at this restaurant. I hope and pray no one else has to deal with anyone treating them the way that I was treated today, and will drive a little further to Jason's Deli for the best salad bar in town.
