Customer Service has gone downhill. My glasses were ready OVER SIX WEEKS and NO ONE CALLED. They…read more"claim" that their system contact me -- blame the system of course -- but I have NO CALLS and no texts from the day they claim I was contacted. After a decade of going here, I will NEVER go back. You lost a customer today because not one single person apologized or would even consider that YOUR SYSTEM had a glitch. Also, people LITERALLY standing around. How about have a REAL HUMAN call when glasses are ready to be picked up. It's so easy to blame technology. Customer Service is a lost art and now this office has lost it too.

NO. just no. The front desk people are rude and the prices for frames and lens are insane. Do…read moreyourself a favor and go elsewhere. I took my prescription from this place at got my glasses and lens elsewhere for 1/4 of the price.

Best decision ever to come here. Doc Flint is the absolute best optometrist I've seen in my 30…read moreyears of corrective wear. The office is clean and welcoming. The receptionists are all super friendly. Great experience.

I live in Lawton Oklahoma (not Calif) Dr Head has been in the Lawton area for years. I went to…read moreFamily Eye Clinic 3 months after cataract surgery. He took time to explain every condition I have with my eyes and explained how he aims to provide every patient with 20/20 vision, using corrective lenses. His lab is on site so you get your glasses very quickly and he's on-call for eye emergencies. Due to my astigmatisms, my vision could only be corrected to 20/30, But HEY that's a lot better than not seeing clearly in my 70s. His staff is knowledgable and kind. This will be my permanent Eye Facility from now on.

If you have an appt. It is good , but be prepared to wait. Also, they are open late, but lady at…read morefront desk leaves at 430-5, and the other personnel after 5 always act like they can't be bothered. I complained and apparently the Hispanic woman who eventually helped me after 5 has been complained about before.

My experience at Complete Eye Care-Lawton was unacceptable and feels like a scam. I want to warn…read moreothers before they end up in the same situation. We came in for an eye exam covered under TRICARE. The exam itself was fine, but when we were already checked out and about to leave, we reminded her that we wanted to order contacts. At that point, we were suddenly hit with a $150 charge for a "contact lens fitting." No one disclosed upfront that this would be an out-of-pocket expense not covered by TRICARE. Instead, the charge was added at the very end, after services were already performed. That is not transparency -- that is a bait-and-switch tactic. We called for weeks leaving voicemails checking on our prescription and no call back. ONLY when calling back we spoke to a representative that told us the contacts were never ordered and we were charged that fee which was never explained to us at all. To make matters worse, the employee checking us out, Karen, was rude and dismissive. She acted like she didn't want to be there or do her job. When we asked for a copy of our prescription (which is our legal right), she avoided giving it to us until we asked multiple times. By law (FTC Contact Lens Rule), providers are required to release prescriptions after fittings without patients having to beg for them. The fact that she withheld it until we pressed is extremely concerning and unprofessional. After leaving, I found other reviews describing the exact same problem -- people being charged $100-$150 at checkout with no proper explanation, and walking out with nothing but the trial lenses in their eyes. This shows a clear pattern of misleading billing practices and withholding prescriptions, not just an isolated mistake. Patients deserve honesty, respect, and compliance with the law. What we got instead was rudeness, surprise billing, and the feeling of being taken advantage of. If you're military or TRICARE, be especially cautious here. They advertise being in-network, but you will still get hit with hidden charges that TRICARE doesn't cover. I will be reporting this clinic to TRICARE, the Oklahoma Board of Optometry, and the FTC for investigation.

I'm a new patient, and due to my constant moving every few years I've never really had an…read moreoptometrist that I consistently go to. I've been to private offices, WalMart, and LensCrafters optometrists before, and since I'm new in town I decided to try a private practice this time. From the get-go I was welcomed warmly by the staff, and wasn't hustled for the best eye-exam options. I was simply informed of the pros/cons of different tests, and then was seen by Dr. Howard Ross. He was very professional and courteous from the beginning. He also explained the tests I took extremely well for anyone to understand. After the exam he walked me to the front desk, and asked me if I had any further questions or concerns. I will definitely be back when my next exam is needed, and will bring my wife over when she needs her visit. Much appreciated, and great service. Highly recommended!

It was the worst Dr. Visit I have every had. I am seeing double in my right eye. They told me give…read more3 months and make another Appt. My life has been put on hold. I can't drive and I was told give it three months

I swear under oath that even though the following may sound impossible it is true never the less…read more Received appointment through V.A. Over a month waiting time to see Dr.. First white nurse dilated my eyes, but was not able to work machine so a second very rude confrontational Nurse was called in and dilated my eyes again running liquid down the side of my face. Neither Nurse commented on a cataract in one eye. 2nd Nurse stated I definitely needed glasses. None was offered even though they were covered by the V.A. Nor was I given a prescription. Dr. offered no treatment told me I needed to see a Nuro optometrist but did not give me a Referral to see one and no follow up appointment then requested a blood test. The receptionist didn't know where the Lab was, looked at a map up side down and sent me to the wrong side of the 2 sq. block complex of several buildings. Couldn't hardly see which made things worse. After dilating my eyes twice they sent me out into the bright May sun without any eye protection. Within 20 feet I was blinded in the super bright white, white out conditions With help I got to my pickup a hundred feet away where I had dark sun glasses. Lost all color vision for 3 days, everything was gray green like night vision glasses, sun glasses necessary in sun now. Constant pain in eyes and flashing lights in both eyes now. Taking Pain pills. Almost had 3 rear end crashes in Fort Sill interstate construction traffic. Could have died or went blind. Zero stars except those flashing in my eyes. Still having problems 3 weeks later. My advise is: USE AT YOUR OWN RISK.

This was my encounter with Stanton optical on Sheridan. My wife and I went there because the last…read moreoptometrist wouldn't accept the new insurance offered thru my place of employment. First of all, I called the phone number to arrange an appointment. The gentleman was very pleasant. Stanton could see us that day. It wasn't until I received the conformation text, that I found out the appointment was for McCallan TX....not Lawton OK....so another phone call ensured. My wife and I had appointments at the same time....it makes it easy. Had to answer the complete questionnaire...again, not an issue. I wear contacts, and so had to remove mine for a through eye exam. My wife wears glasses. So, after the exam, was when we found out that our insurances don't stack. My health insurance allows an eye exam every other year. The vision plan allows an eye exam every year. Because of this....we have virtually no out of pocket expenses every year. We found out that Stanton doesn't allow the plans to stack....so you can't use both to pay.....so we had small co pays....unusual....but not an issue. From reading everything, I was aware that the optometrist was telemed.....IE, you see and speak to the Dr over video....I WASN'T aware that we would have NO CONTACT with him at all. The physician is D.O.....not an ophthalmologist....nor an optometrist. The physician wouldn't fill the contact prescription because my eyes were irritated from taking out my contacts (and allergies), but I wasn't allowed to speak to him.....but I was allowed to come back in for another eye exam within the next 30 days (for free....after that I would have to pay). So, I paid for an eye exam, but no contacts. My wife had decided on the 2 pairs of glasses for 79 dollars....which wound up being 212.00. Multifocal.....polycarbonate, antiglare...etc (they upcharge you for everything) This is 212 out of pocket....never had to pay that before....but we were told that it would be more expensive if we used the insurance. My wife had broken her glasses.....so we had to do something.....so OK....FINE. A week later the glasses came in. We went to pick them up.....the girl there very nice, but the glasses were NOT fitted in ANY WAY SHAPE OR FORM. So Lawton....RUN, don't WALK AWAY from STANTON OPTICAL on Sheridan and GORE.

I had an amazing experience kaneisha was absolutely amazing and extremely helpful in the whole…read moreprocess!!

I had cataract surgery on left eye February 13th, 2024. I had post-operative complications which I…read moreexplained to four individuals to include the doctor/surgeon. This was on my follow-up appointment on February 14th, 2024. I could not see anything out of my left eye. My concerns were ignored by all individuals involved. I was treated extremely rudely. The response was. We'll see you tomorrow to do surgery on your next eye. I explained to them again I could not see out of my left eye and I did not want to proceed with the right eye until the left eye was corrected. They did not have any concern or care for loss of vision in my left eye. They kept trying to proceed with the surgery on my right eye the next day which I refused. They angrily canceled my surgery. I have never in my 66 years of life been treated so bad at a medical facility. I went to Oklahoma City to have my Right eye done at another eye center. I would not recommend young eye institute to anyone based off of my experience there. It was totally unprofessional.

I am so excited for this Christmas because my dad, Ricky Harrison, had cataract surgery in both…read moreeyes and he'll be able to enjoy the beautiful lights with the rest of us. Thank you, Dr. Young, for your excellent work!

I had a terrible visit. I've been wearing contacts for 20+ years and the doctor offered to put them…read morein for me which I politely declined since I know how to put them in myself. He got rude and offended afterwards, very unprofessional. They charged me for a new contact fitting ($50 out of pocket) when all I needed was an eye exam and updated prescription (free with my insurance). Then when I tried to get my updated prescription, they refused to give me my contact and eye glass prescription because I didn't want to purchase directly from their office - which is illegal.

Very sad business because they would not let us have a prescription for contacts. They are very…read morekiddish about things, so watch out if you do decide to go to this individual.

Took their time and answered all questions . I have seen them for cataract surgery and eye lid…read moresurgery. If i need anything else done with my eyes I will be going back !

so glad I chose Oklahoma Eye Institute for my caterac surgery. all of staff goes above and beyond…read moreexpectations. Would recommend even to my very best friend.