My review is strictly about the level of food service. We attended a very large event at this…read morelocation. My husband and I could not believe the food quality for such a place as this . We both had side salads (made with arugula lettuce we could actually consume), salmon which was mediocre, some type of Cole slaw (warm), ridiculously prepared lumpy, hard mash potatoes and a piece of raspberry cheesecake which was actually good. This was unacceptable to me as we paid a lot for our plates at the event. What I can't understand is why an upscale venue would serve food on such a low scale??

This hotel from the outside doesn't do it justice inside. It's a beautiful hotel with an amazingly…read morefriendly staff. The gym is a good size. The pool is cool too. With a hot tub. Can't wait to stay here again. The lounge was excellent as well.

We stayed here during our visit to Detroit and Ford village. This is located within the busy town…read moreand tough to get in and out of the hotel during peak hours. The hotel has a place for us to pull the car check in and then 2 parking lots to park the car with reasonable walking distance. The check-in process was smooth, and we got checked in. The room was clean and spacious. There is a nice fitness room and swimming pool area. The hotel does have a laundry and dryer machine. The staff at the front desk was very helpful and assisted us with any additional questions we had during the stay. There are a lot of eateries and food options closer by at reach and great town. The breakfast was very good and able to satisfy the family. I would definitely stay here again on my visit to Dearborn !!

We stayed here before on a visit, and decided to stay here again. Was very nice and clean, the beds…read morewere comfortable and the pillows also. Breakfast was good. We usually skip breakfast at the hotels are all about the same but the lady that works here keeps it very fresh and clean and warm and we enjoyed it. We will stay here again our next visit it's very convenient to everything. Restaurants shopping pharmacy highway. Everything's right here. Great location, even White Castle. Ha Easy parking and check-in also.

It is a old hotel and probably used a lot. The bathroom needed a deep clean. The bathroom was small…read moreand only one plug in which I believe was upside down. There was a shelf on the outside of the bathroom with plug ins to do makeup or hair. The room was big enough. The breakfast was en extra 5.00 a person which was not worth it.

I've stayed here a few times and it's definitely one of the best hotels in this area…read more Prices are reasonable, usually fluctuating between $90 and $120 depending on the time of year. Parking is free. Staff have always been so friendly at check-in. Luckily I haven't needed anything during my stays but I know they'd have my back. This is an old-school hotel. They don't make them like this anymore, sadly. It's HUGE. Not your typical rectangle building with a lobby and two hallways going left or right. You can get lost in this place! The first floor has some pretty fun vintage car art on all the walls that could take you an hour or more to look at. There's a huge selection of snacks, drinks and other goods available in their sundry room and prices were reasonable. If you forget something, they've probably got it in their shop. The rooms are good. They recently upgraded from carpet to vinyl flooring, which was a smart move because the carpet was getting tired. Beds are cozy, they give you 5 different pillows, everything has always been incredibly clean, AC always works, heat always works. You know, the things you want from a hotel. The pool area is the star of the show here. I've never seen a bigger indoor pool area in my life. They've got a huge hot tub that is adults-only, a dry sauna room and a monstrous heated pool. There were plenty of tables with chairs as well as lounge chairs all throughout the area. The towels they provide are tiny so grab a couple before you get into the water. There is a restaurant and lounge on site (again, something most places don't do anymore!) Laura the bartender was so kind and personable when we visited for dinner. The breakfast buffet is NOT included in the hotel price, it's $5 extra per person. That said, there were so many different items to choose from and I have no problem paying $5 more for a hot buffet. Overall, great hotel and no complaints from me. I look forward to staying here again in the future.

We stayed at this hotel for three nights, and unfortunately, our experience was very disappointing…read more On our first night, we found partially used bar soap left in the shower, hair on the toilet seat and chair, dirty walls, and stained sheets. After a long day of traveling, I was exhausted and just wanted to get some rest, but the condition of the room made that impossible. That first night alone, we had to switch rooms three times because the rooms had not been cleaned properly. We were told the hotel was short-staffed and that it had been an ongoing issue. The following morning, we had to change rooms yet again because of a dirty shower and a leaking ceiling. To the manager's credit, they waived the charge for one night, which I appreciated. However, the overall condition of the hotel was unacceptable. In addition to the cleanliness issues, the property is in need of significant renovations. Even the chairs in the restaurant area were noticeably worn and outdated. Based on my experience, I would not choose to stay at another DoubleTree after this visit.

Good stay and good service! I really liked the hotel and that it has a hot tub & pool. The lobby…read morehas lots of charm and character as well and love the fountain. It was a great choice for our stay! Everyone was so friendly, and I appreciated the Diamond status recognition (and those warm cookies!). I'm a big HiltonHonors fan, and the DoubleTree brand is always a solid travel pick and it's just nice to receive an inviting and friendly welcome. The hotel is big! I mean like really big. Like a maze. I looked it up and there are 347 guest rooms covering 5 floors & 12,000+ square feetMeeting/event space. We stayed in Room 540, and while the hallway had a bit of a smoke smell, the rooms are nonsmoking, so not sure what that was about. Minor details, wear and dust, but still 5 stars based on amenities and service. I only found one Ice machine working too on 4 of the floors. Helpful tip: Door 3 is closest to the elevators! Another guest shared that with me and it saved some walking! I think I saw at least 9 numbered doors from circling the building trying to get out of the parking lot. No real issues during the stay other than the ice machine and would absolutely stay here again. We chose this location to be close to The Henry Ford Museum of American Innovation but a solid choice if you want to stay outside of Downtown Detroit.

Well, I never felt this bad before I just found out she…read moredon't want me no more If I get her in my sight Boom, boom, out go the lights (Little Walter) I'm on the Board of Directors for a non-profit and was booked at Embassy Suites by Hilton Detroit Metro Airport for our Mid-Year meeting. Their staff did an admirable job in dealing with a sudden emergency. We were sitting around a big table in their Dearborn Conference Room on Friday when around 6:30pm the area was hit with a power outage. Somewhere between 80,000 and 100,000 customers lost power, including the hotel. Whatever happened also affected the hotel generator, because that was knocked out too. No heat, no hot water, no electricity, no internet. The hotel staff did what they could and set up emergency contractor lights in the lobby area and dining area. I'm not sure how, but they were able to serve the traditional Embassy Suites hot breakfast the next morning. My visit got off to a great start, with a big suite room and an excellent check-in experience. Some of our party arrived early and we enjoyed their complimentary Happy Hour drinks and snacks. Their staff was wonderful -especially the food service workers who set up that hot breakfast in dim lighting. One of the guys made me laugh when he said eating breakfast in the cold and dark reminded him of being back in the service!

The hotel is conveniently located near the airport, and the lobby looks recently renovated and…read morequite nice. Unfortunately, that's pretty much where the positives end. The room and the service were disappointing. Putting a huge TV in the room feels like the lazy way to make it look modern, while the basics were completely overlooked. There were stains on the furniture, a leaf on the carpet, a stain on the duvet, and long hairs in the towels. There was even Scotch tape stuck to the wall and on one of the lampshades. The mattress and pillows felt like potato bags, the lighting in the shower was poor, and the light next to the bed didn't work. The air conditioner was loud. Even after I turned mine down, I could still clearly hear the unit running in the room next door. On top of that, my room wasn't cleaned on the second day. If that's the hotel's policy, it should have been explained at check-in. When I checked out, nobody even asked how my stay was. By that point, I had the strong impression that the staff simply didn't care. The Hilton name sets certain expectations, and this hotel simply didn't meet them.

Rah was the manager on duty. She is rude, curt, passive And uncaring. Worse front desk ever. The…read moreroom was dirty, with Human feces, dirty sheets and the mattress had a whole in it. We were told by Rah she could move us but never did. Next day came and no new room. Left and came back and asked Rah I had a terrible attitude when we asked her about the status of the room, which is already a day and our vacation. We're only here for two days. She then proceeded to tell us that she checked into it. It will still be after five we asked her was everything OK because her mood kind of shifted and she said were you already asked and I told you I would do it in some way. That's not a great way to communicate with customers she enrolled her eyes and started to talk back. I asked her if she could listen so that she can get a better understanding of what we need she said that she already knew she said OK whatever she turned her body away from us and her head and moved we asked for the corporate office number she provided it. She threw it on the table and told us to call it so that's just what I did. Customer service is awesome. The room was appear to be very dirty. Inside the hallways are dirty the hallway smell like marijuana weed smoke or cigarettes. Rah comfort Inn and suites should be very disappointed that they have someone like raw at the front desk. She is completely incapable of any compassion or problem-solving. She had a little notepad that had three names of three people that were having issues with their room and we were at the bottom of the list and she said see this is why I have you on the list now like I forgot and just no compassion no consideration for someone that is traveling out of town and somewhere for two days a day and a half of that's already messed up. Rah is horrible, and you guys should really consider replacing her or retraining her.

I had reservations over the weekend of the 26th. The first night my bed had a hole in it the carpet…read morewas filthy and the toilet had feces on it. I spoke with management, Rah, about the conditions of the room. She was very uncompassionate about the situation and told me she has no more rooms available. She also informed me that the only time she'll have a room available as after 5:00 the next day. I told her that was unacceptable and she proceeded to keep cutting me off and telling me she told me she didn't have anything available. I called corporate in front of her. She had a lot to say before they answered the phone. After they answered the phone she was quiet as a mouse. I would not recommend this hotel to anyone. I have pictures to prove it.

The Inn is a beautifully restored row of Victorian houses (mansions, really!), with guest rooms…read moreacross several buildings. The room I was in was on the cooler side. I noticed a space heater in the closet, but I was only there to sleep and enjoy a lower temp for that anyhow, so my Michigan spring stay worked out well. A lot of amenities you might expect to find in a modern hotel (coffee maker, clock, phone) are non-existent in your room, but do exist in the common room of each building. My personally experienced drawbacks were that some shades would not move up or down, very little toilet paper and tissue paper in the room, and some housekeeping neglect in the corners. Overall, a 3-4 star experience, but I am leaning towards 4.

booked last minute. first time staying at a boutique hotel.nice room thought it was a good price…read morefor the location. friendly, helpful staff. would book again

We paid for our room over a month ago only to get there and be denied our room because there were…read moreHIDDEN fee's that they FAILED to inform us of as well as advertise! It caused my disabled son to have a meltdown and assault me and destroy our SUV and resulting him going to jail. This place needs to be held accountable for the way we were treated.

There are positive and negative thigs before you decide to stay here:…read morePros: 1. Great Location 2. Friendly staff Cons: 1. Our room had a couple of issues: a) Broken microwave b ) Bathroom door does not get locked c) Table lamp switch did not work d) Bed sheets did not seem very clean 2. Breakfast does noy have enough variety 3. It is extremely dirty! Our room was not dirty. But stairs and halls - entire hotel: you can find candies, unfinished juice bottles even chicken bones on the floor! Dirtiest hotel ever! We are definitely NOT coming back!

EXCELLENT. My stay was perfect. Beautiful lobby area with clean bathrooms. Check in was flawless…read moreand the cookies are still delicious! I had a nightcap in the hotel restaurant and the bartender mixed a perfect whiskey sour! The view from my room was stunning! I didn't know Detroit had a nice skyline. The room was clean with a fridge and working safe. They have valet parking $15/night but I opted for street parking since I was out during the day. Parking is free from 6pm-9am. Beware of the no parking from 4a-6a spots.

First things, first... parking is in the public garage across the street directly behind the hotel…read more Park on floor 3, you will cross the skybridge and be on floor 2 of the hotel. You'll need your hotel room card to enter. The staff were super friendly and called me before we got there. We got warm cookies upon checkin. I'm Lifetime Diamond and my second room recieved an upgrade to a suite. So they had a beautiful view but were upset that it was handicap accessible... (the shower). My nephews had a view of the beautiful river walk. The rooms were comfy & clean. Outlets worked, there was hot water, the heat worked, we both had fridges to use, room was fully stocked with supplies. No complaints. Thank you Matt & Tunde

My first time being in a suite. Room was clean and everything was up to my standards. My only…read moregripe, the lights over the jacuzzi wasn't working. Other than that, I can't wait to hit the casino floor and enjoy the night life. Detroit, my city, rocks!

This is a review of the TAP restaurant…read more We visited for dinner. We were promptly seated, then ignored for 10+ minutes and had to ask for our server. When our server did arrive, her service was swift. I hate it when servers do not write down orders. A wrong entree was served. The runner who delivered the meals read the tkt to us - our server had completely botched the order for Thai chicken and entered salmon. It was replaced swiftly and the salmon was comp'd and boxed for take-out. Food arrived swiftly. My ribeye was tasty and properly prepared, served warm-ish. This was NOT a steakhouse quality steak - maybe 5/8th inch thick. Maybe. The broccoli was steamed and kind'a, sort'a warm-ish. The mashed potatoes were delightful - again, warm-ish. I had to ask for a refill of my beverage. TAP is a sports bar with a sports bar vibe and sound level. Not my choice, but I was a good guest and did not fuss. When it was time to leave; I was a bit lost. 0:3 security workers were able to direct me to the parking garage's west entrance. Will I return? Only if others insist that I join them.