Today Sunday June21st. I am older and handicapped, and got confused when I took my ticket out of the machine I had put it in the machine two seats over and thought I had left it and didn't cash it out.Someone sat in the seat I went to.So I asked everyone in the circle if they had my ticket when they sat down and everyone said no.So I called for service and wouldn't leave the seat of my original machine.Tony the technician was wonderful. Said I had cashed it out I said, but I don't have it. I was very confused. I knew the exact amount of it told them you could go through my purse. I don't have it and couldn't remember what happened to it so he contacted the manager who went over. The tapes told me exactly what had happened and that when I put my ticket in the machine after cashing it out and came back to look for it. Someone was dishonest and used the money. I was jjust sick about it. The manager today was wonderful. He knew I was telling the truth and he knew who used my ticket he gave me my money back, which was so nice of him and told me from now on to be very careful which I am now I love to gamble and will continue to come to MGM Detroit because this manager today went above and beyond helping me and someone needs to recognize him. He is an asset to your company. read more

I didn't have the highest expectations of this hotel, but it definitely made me a believer! I was placed on the concierge level, which apparently at one time or another had its own lounge, but it was closed my entire stay. My room was clean, spacious, and very comfortable. I couldn't control the heat for some reason, but it did stay at a comfortable level. While there are not a lot of food options here, I gave The Tap and D.Prime a spin. Tap isn't anything to write home about as far as food that I was able to eat there, but my friend did enjoy the salmon. D.Prime is great - I highly recommend the corn!! The coffee spot does what it does - the best thing is that it's open 24 hours and they have a nice variety of pastries and snacks. The staff was polite and helpful from the hotel to the casino, although many of the casino staff members were unaware of promotions. Slots were mostly clean, as was the overall casino space. I had a blast playing slots! Definitely will be back!!! read more

I tried to stay here as part of an extended weekend getaway I showed up at the check-in time on a Sunday afternoon. The room wasn't "ready", so I waited more than an hour in their "living room" area. After more than an hour, I checked back in with the front desk, and was told no rooms were ready. Really? So why did more than 200 people get to check in and head up to their rooms while I was waiting? I asked when the room would be ready, and was told it would be a minimum of another half hour, or I could accept a down grade (for the same price of the suite I reserved) I asked if I could be assigned the room and have the room serviced while I was unpacking, "that isn't allowed" So after a 4 hour drive to get there, they forced me to drive another 4 hours home because they couldn't provide me a room within 2 hours of their promised check in time If you can't operate a simple hotel in Detroit, just shut down read more

Some people sit at the machines, not gambling and won't move They just have Attitude if you don't give them a cigarette But the atmosphere is much nicer than GreekTown And it's cleaner Winning is so so read more

MGM is definitely the most beautiful/fanciest casino out of all three Detroit casinos. MGM charges for parking when there's an event going on downtown unless you're Pearl status or higher. It's a bummer because the parking is free at the other two local casinos. The steakhouse at MGM is excellent. I had a ribeye cooked to perfection. You'll pay some $$$ but that's expected at a high end casino steakhouse. The hotel is very nice. Rooms are modern, clean, and spacious. Again, expect to pay quite a bit even on a quiet weekday ($300 and up) for just their basic room. For the most part MGM is completely smoke free except for special designated rooms. You won't smell any smoke unless you go on the designated smoking rooms. For me I just don't have any luck here. The times I've come up here I've lost my money quickly. If a casino wants to get you to come back they need to offer better perks and MGM hasn't really made the juice worth the squeeze as the saying goes. If you're looking for glitz and glamour this is your place. If you're looking to stretch your dollar and have more of an authentic Detroit experience check out Hollywood Casino in historic Greektown. read more

MGM Grand - Cute Halloween display 10-25. - Hotels Near Me - Detroit, Michigan

The chicken lemon rice soup was just chicken broth with rice. It was not thick like chicken lemon rice soup is. And it had no lemon flavor whatsoever. I would not recommend it. read more

Celebrated our daughters 21st Birthday with family at the casino! We parked in the garage, FREE, then headed inside to the rewards desk where daughter signed up for a card and got $10 in free play for her bday! She even got a free spin at one of the kiosks. After playing a bit we all headed over to eat at TAP. The food and staff were amazing! We ended the night at the bar, and watched the live entertainment! Amazing night, highly recommend! There were 9 of us at the table to eat at TAP and they made us put it on one bill + 18% gratuity. read more

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Wish I could give this 6/5 stars if I could. Exceptional, amazing property that offers free parking which many places don't. Fantastic food options, and the staff seems happy and treats you with amazing customer service. Good service in the industry is hard to find these days. Poker room is phenomenal and professional. Hotel is great too, but expensive on the weekends. I travel to make this my primary destination. Amazing job staff! read more

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The customer service is piss poor. I've never been to a hotel that won't ring you or hold your delivery from door dash or Uber Eats, and instead lets anyone just take your stuff or they keep it for themselves. As per my experience with my Walgreens delivery from door dash. It literally has my room number on the order when I place it. And I was spending over $100 for the second night in a row at the D Prime steak house for just myself. Didn't realize it was too much to ask for them to hold a package delivered for me until I was done with dinner on the way to my room. Won't ever stay at this hotel again, in Detroit, that's for sure. I'm an MGM member too. Disappointed and highly do not recommend. The walk is too far from the conference center - .7 miles - which yes, doesn't seem far for the body but is too far for DETROIT. And uber each way is $10-$16 and a long wait. read more

MGM Grand - Front desk with my package from door dash and the same woman saying she's not responsible - Hotels Near Me - Detroit, Michigan

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This was a terrible experience: 1. TV was slow and barely worked 2. The pool had dumb rules regarding ages 3. The costumer service at TAP was trash 4. It's bad for kids 5. The covers on the bed were to tight Overall it was not worth $600 read more

Awesome place, the wine is good. The drinks are cold. The ATM pays out as well as the roulette table. Fantastic experience going back again next week. read more

stayed here for work and it was nice and toasty while there was a snowstorm lol friendly staff and clean spaces. lov the dual showers haha read more

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It is a very nice hotel with a casino. It's very clean and the shower in the room was the best shower I have ever had in my room. They have garage parking or you can do valet parking. There are a couple of different restaurants you can choose for food. The staff was very nice. Greg W, who works in the casino, is awesome. He went out of his way to find me coffee, and I appreciate that so much. They were in the middle of a remodel when we were there, but there were still plenty of games to play. I hope to be back. read more

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Located in downtown Detroit. There's a self park garage located to the right of Casino. This MGM Grand is not as big as The Las Vegas chain, but all the perks are still available. The food court is available 24/7 and is a great one stop shop for all kinds of food. Bring your luck and A game for a night of adult fun to win some money. read more

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The beautiful scenery in the lobby with the Christmas decorations, live music and the built-in fire place . read more

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Would not return, do not recommend No customer care Sleeping room is pretty One nice person at the coffee shop bar Jeneta read more

The room was beautiful, with a nice view of Downtown Detroit. Nice bars/ restaurants to dine in. read more

MGM Grand - Hotel room plush. - Hotels Near Me - Detroit, Michigan

Very nice hotel with a great location and great service. However, the Casino was noticably "tight". read more

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Came here to watch the game and Grab some Drinks . Plenty of open seating and Love the selection of slot games read more

WOW, What a great casino! This place is huge, clean, smells good and the staff is duper friendly. 2024 Thanksgiving Day we came here and had the BEST time and we came home winners. We had lunch at MGM Tap and again clean, friendly and great food plus the game was on numerous HUGE screens, Detroit vs Chicago. We played slot machines for hours. Love the lights, people machines going off woohoo what fun we had and most definitely will be coming back. read more

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MGM has always been my favorite Detroit casino. Lots of new games. Not real loose on the weekends but still fun for a day out.

Hotel is very nice.. The rooms are clean and nice. Services is good, doorman was very kind, housekeeping was good on certain days. Its nothing like MGM in Vegas a huge difference. read more

Trashy, ghetto, nasty and outdated. Staff is horrible!!! Food is even worse!! This place used to be the place to hang out. But after the last time I was there, I will never ever go back. And I recommend nobody else go there either unless they clean up their act! read more

We stayed at the hotel here, it was about $450 a night for the king suite which was terrible. There were barely any amenities, and the room looked like something from the 80s. There were stains everywhere in our room, this was supposed to be our honeymoon night, but the room killed the mood altogether. read more

We arrived at the MGM Hotel an hour and a half before our scheduled pick-up for the Michigan game, since this was the designated shuttle point. At the front desk, we were told the shuttle would return an hour before the game, so we waited. After a long wait, we went back inside and spoke with the manager, who informed us that for this game there was only one shuttle going. Because of the misinformation we were given, we ended up having to drive ourselves and unfortunately arrived late to the game. If the staff are not sure about shuttle details, it would be better for them not to provide incorrect information. This caused a lot of unnecessary stress and negatively affected our experience. read more

To start, I've never had the luxury of staying in a nice hotel before. So my experience could be different from yours. My sister and I came from Chicago to see a concert at Little Ceasers Arena. Check in time is at 3:00 at this hotel. However, the hotel let us get a room at noon. We wanted to be in a room as soon as possible due to our VIP access being at 3:00. We wanted to get ready for the concert, and decompress. They were able to make do with our accommodation. The staff is very friendly. The valet is complimentary, and they serve breakfast to your room. (Not free). The room was very nice. We had the king suite. The bathroom had double sinks and a biiiig shower. Super comfortable bed, and comfortable environment. The restaurant they have inside was open super late. (I made a review about that too). I give so much credit to them being open at 1AM. With the low staff they had a night, they kept going. The hallways smell so clean too! This hotel is amazing. If I can ever afford to come back, this is the company to go with. read more

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We stayed here for a local comedy show, which ended up being during the casino workers strike. It was actually pretty nice walking into an almost-empty place like MGM. The staff were amazing and helpful. They disclosed the situation and stated housekeeping would be one time per stay. Our stay was only one night so that didn't affect us. Much was closed down [in terms of restaurants] but MGM allows DoorDash and takeout delivery to come to their main lobby; so food wasn't an issue. And it's by a TON of area restaurants and bars within walking distance. Parking is free in their garage; one less thing to be worried about. They also have valet. The place is immaculate and shiny. Our hotel room was spotless and grand; just like the name. The beds are comfy and cloud-like. Mini fridge is stocked with items to purchase. THEY ARE NOT FREE. Our room also had a nice view of the city and the bridge. I highly recommend staying here. read more

So, when there was an event at Mgm with Chico Bean I had to go!! Chico is one of the VERY FEW newer comedians who are actually funny! Now, I never knew MGM to have events but hey let's check it out right. Now MGM is nothing like Motor City so there's no theatre here. Where is the event u say? In the damn convention center. Really?! You're literally in a meeting room like a hotel! I was highly upset to discover this. Viewing is okay, but not really. They need to really invest in a theatre because this is just not gonna work! Chico was funny. It lasted a lot longer than I expected which was good. Tickets were a bit much imo for where and how you were seated. Now this video is super funny because he's describing someone actually doing a yelp review about the show. As an elite I hey, why not lol it's my chance! I'm in section 203 row D read more

MGM Grand - Hotels Near Me - Detroit, Michigan

When I checked in there was blood on the toilet. My room ac stopped working the last night of my stay. It was 80 degrees in my room and I couldn't sleep. When I called the front desk they were unaccommodating to my request for a late check out due to this issue. When I asked about it over the phone they suggested I come to the front desk in person to work something out. I'm not sure what that would accomplish and I didn't feel like they cared enough about my issue to take it seriously. I am a frequent guest of this hotel and the only reason I stay here is because of the spa which is nice but throughout my entire stay they didn't have any towels for guests to use at the pool. They charge a resort fee to cover things like that. read more

MGM Grand - Blood on toilet when I checked in - Hotels Near Me - Detroit, Michigan

I'm not going to even waste my breath on this place. Awful customer service and hotel. I won't stay here again. They don't clean rooms. I repeat - THEY DONT CLEAN ROOMS. I found shaved pubic hairs in various locations in the room. I emailed the hotel and their management team and haven't heard back. That's how awful they are. The attached photos are all you need to know about what you will encounter if you stay here. Good luck! read more

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Highly recommend staying at this MGM resort property. Very impressed with how helpful and friendly the staff was. Spacious rooms with very comfortable beds. The hotel is clean! Appreciated the pool area. Very relaxing! I also liked the fireplace area on the way to the elevators. Many places to sit and relax here. I also highly recommend the valet parking. read more

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First time here and it did not disappoint. Room was very clean and spacious and the entire hotel, restaurant and casino staff are extremely polite and welcoming. The slots were good to me and the restaurants are great, especially D. Prime. Spa facilities could use an update (steam room and jacuzzi) but the spa treatments were excellent! read more

MGM Grand - Hotel lobby "living room" - Hotels Near Me - Detroit, Michigan

This casino is my 2nd fav out of the 3 Metro Detroit casinos. We were greeted with a smile which is a must on my list. Valet service was exceptional. This Casino offered a clean place to stay for my cousin staying here from Dallas. There suites are really big and offered a great view of the city. The kiosk wasn't working properly, which was my reason for the 4 stars. They had several options for Restaurants and the food at Tap was very good. read more

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Horrible horrible MGM is a scam & fraud losing week after week multiple trips to atms no jack pots very tight slots machines

Absolutely the worst hotel stay I have ever paid a premium for. Guests get to wait for the staff and they a cranky as hell when they don't do what they promised. Nothing, I mean nothing is done for the client's benefit. Run away! read more

Makell (sp?) is outstanding for massages at the poker table. She listens to your needs for areas of concern/focus and varies her pressure accordingly. I enjoy getting massages often; she is the best and I highly recommend her if you are lucky enough to spot her! read more

Of all the casinos within less than an hour from where I live, this one is the most convenient and is part of a larger family of casinos within the same comp network. If you sign up for a player's card, you can accumulate points and self-comp for things like food, hotel stays, and purchasing items at the gift shop. For players who frequent MGM, you might receive an email survey. I always fill those out. When I do, I get a response back and in future visits, I've noticed that my feedback has been taken seriously. It's really great to know that the feedback program actually works. Sometimes, they lack in keeping up with slobs who trash the restrooms and parking lot as well as leave their crap lying around by the machines and tables. There are some really nice workers in the various functions necessary to run the place. Best of all, they've got some great places to eat inside the casino. If you're looking for something more formal, try D Prime Steakhouse. It's pricey and service can take a while because everything is cook to order and not assembly line style prep. If you want a sports bar atmosphere, you can try Taproom and if you want pizza, sandwiches, Chinese food, burgers, hot dogs, etc, there are 2 informal dining areas with multiple small restaurants which share a cashier / order area and have a common dining area as well. As far as slot machines go, there are days when the machines pay and days when they're tight. Statistically speaking, payout will happen if you play long enough but if you play long enough, odds are in favor of the house - always. After all, they're in the business to make money, right? If you're up for an evening of entertainment, there's plenty to satisfy at this location. It's overall better than Greektown Casino in terms of its layout (much eaiser to find your way around) and cleaner than MotorCity Casino which is also down the street. Regarding safety, parking lots at MGM feel the safest of all local casinos. There's plenty of parking near the doorways to the elevator and cameras throughout. People who come and go have always been very friendly and courteous - yes, they actually hold the door for you! And I'm sure if you hit a really big jackpot, you could get security to escort you to your car. :) Good luck! read more

What a joke to even call this place an entertainment venue! Funny to THEM maybe, watching everyone on the floor TRYING to win money! And what is this jackpot page they are displaying with MARCH Jackpots?! There is just NO WAY! This must be showing every jackpot won in the month of March, SINCE THEY OPENED THEIR DOORS! Can't EVER win a dime going to this place. Don't waste your time or your money. They've cheapened everything they possibly can. I wish they'd just close up and leave town since they can't afford to let anyone have any amount of fun! You'll be sorry if you go, take my word for it!! read more

I just got robbed. Be careful. Not in the parking lots but going up to my reserved room. Purposely didn't bring a lot of $ to test it. And that $100 was the best money 'lost'. Watch yourself down there read more

This has got to be the most rigged MGM property in the whole portfolio. I never see anyone win here. I visit Vegas frequently and probably due to the Nevada gaming commission it at least feels you may have some luck and you enjoy playing. At MGM Detroit. It's just lipstick on a pig. You see all the familiar MGM signage, but this casino is a money pit fattening the pockets to everyone that's part of this rigged establishment. Don't. Go. read more