I've never seen this place in such poor condition. All of the tubs were filthy, and the brushes and…read morecombs were covered in leftover hair. The staff was extremely rude, and the dryer didn't even work. When I tried to speak with the manager, she just walked away without addressing my concerns. It's such a shame because this place used to be incredible. Unfortunately, we won't be coming back.

I have taken my dogs twice to Lucky Dog to get their nails trimmed. Both times have been great. The…read morestaff is friendly, efficient, and handled both of my dogs (35 and 60 pounds) very well.

The best shop in the town. The girls are wonderful and love our babies. The cut was just what I…read morewanted and they smelled wonderful and the price was great

************ Please read ************** This business gave…read moremy dog a good haircut but: - I was continually interrupted when I was trying to ask questions and get information - Gave me no time options - They were so rushed in the process of taking my dog in that they ignored what I was trying to tell them about him. - She did not check my dog's records to see his health conditions or if he had kennel cough either. - Took them 8 hours and 30 minutes to get the job done for a ten pound dog - When I called to check up on the progress I was hung up on - Was accused of lying about being mistreated - I tried to express concerns about my dogs health but they wouldn't listen - Owner tried to gain sympathy for her own medical history - I've never had to wait this long for any size dog to get groomed before - The owner tried to tell me that my dog was scared and nervous because he must have been scared by a past experience with a groomer, however he has been to a groomer before and this has never happened. So considering all of their other behaviors they were obviously impatient with him and this must have been why he was so upset when we picked him up. - The owner tried to argue with me and tell me that I had not communicated with her when I had tried and was hung up on. When I expressed that I didn't want to argue about it she just kept arguing with me and wouldn't let it go. - I cannot emphasize enough how poorly the owner handled this situation and I have not had an experience with any establishment that was this bad in a long time. *** I will not be bringing my dog back to this establishment again and if you care about your dog you won't bring them there either. ***

Friendly, helpful, informative staff. After using several groomers in the area Barktown Sheffield…read moreand Lucky Dog Florence are the only ones we use now.

Took my dog for the first time. Excellent job and everyone was friendly. Will definitely take back.read more

We sent our 9month old lab puppy to stay with Erika for 4 days post her pay surgery. My husband and…read moreI both work night shift and I had a trip planned I couldn't move when I made her appointment. Erika was amazing! Listened to every concern, ensured she would get ample rest and recovery time without being close to other dogs (in home but was kept seperate), and sent us plenty of updates! Would highly recommend them and plan on using her again!

These ladies know what they are doing! we are on week 5 of a 6 week training session for 2 of my…read moredogs. It is amazing what they have taught me about my dogs and their personalities. They truly focus on the individual dog to make sure they get the most of the training! Kathy Smith Harvest, AL

Both vets are very knowledgeable and take there time. They do run behind but it is because they…read moretake the time needed for you to understand you pets issue. They are always booked up,so for routine care call several weeks in advance for your appointment so you can get date time that works for you they also offer drop off service.

Vet is great. My dog had bladder stones that need removing, and he took care of them. However, he…read moreprobably needs a new receptionist. She was a little rude on the phone, and I ended up being late because she never told me or my boyfriend, who took my dog in for the consultation, what time I was supposed to be there. I'm glad my dog is getting good care. I'm not glad that I'm not getting good care. I guess they don't think the customer matters.

My baby Gracie wound up at the vets for a week due to being sick. They didn't wash her or let her…read moreout while there so she was very nasty. It was our first time at Lilly's Pet Pawlor but I have to say I will definitely be going back!!! She worked us in last minute and made my baby clean and adorable again!!

Great job. My dogs really seem happy and refreshed after being groomed…read more Really great hometown feel. Great service.

Dr. Bingham and Florence Animal Hospital were recommended to us 2 years ago when we first moved to…read moreFlorence. We have always had great service, and find the staff to be very friendly and caring. Our dog has been thru a very lengthy illness since February and they have been both caring and prompt about seeing her and the car she was given. When she was in the hospital over the weekends the Dr. and Staff made arrangements for us to stop by and visit her, even tho it isn't regular hours. Dr. Bingham and his staff have given us 110%.

Dr. Bingham is an absolutely amazing doctor and his staff is very welcoming and friendly. I have…read morebeen taking my pets there for four years and I would not dream of taking them anywhere else.