I have been coming to this place for years- it's run by a lovely family. Maria helped me with a super fast turnaround alteration for a bridesmaid dress for our daughter that came out great, and I am over there at least 1-2 times a month for work dry cleaning. Items always come back well cleaned, fast and the team there is super nice to interact with. Highly recommend! read more

There is nothing "debonair" about this cleaners. Ruined our rugs and then blamed us for it! We did not know the material and were clear when we took them to the shop that we did not want them cleaned if they could not be cleaned. Were promised we'd be called before any cleaning took place and told whether they could be cleaned as we did not know the material. Instead had to wait 3 weeks to chase down rugs only to be told we'd get a call to be told if they could be cleaned. Finally went after a month and got back ruined rugs after being told "we didnt clean them." Had to turn around and take them back. Rugs were stiff. Staff admitted they cleaned them and apologized but thereafter owner sent two messages saying that we should have told them material when were honest at the outset that we did not know what it was (only realized that later when we found receipt for them when we requested a refund for them which was given) and that we did not want them cleaned if they could not figure out material. Go to the cleaners a few shops down next to the liquor store. They seem to know what customer service AND cleaning is! How rude. Will not use again. Giving 1 star because after going back and forth they refunded the rugs even though they kept blaming us for it afterwards. Incredible. read more

I don't know who wrote the positive reviews for this place and I should have asked my friends who live in the area for advice-one of the few times I've felt Yelp failed me. I took an international flight and needed a suit and shirt dry cleaned for an interview so I dropped off my clothes early in the morning and even paid for next day service, leaving a buffer day for when I needed it. I went to pick up my items the next day and despite it being quiet it took a while for anyone to notice me. I waved to someone and he immediately took a look at me and ran away. Someone else finally came up and took my ticket, judging by the quality of the afternoon shift, I decided to check my clothes before I walked out. My jacket and slacks were fine but there was a HUGE stain on the cuff of my sleeve, not just noticeable but almost comically large. I pointed it out to the older gentleman in glasses who brought me my clothes and all I got was a dead-eyed stare and then he left. Another staff member came by and I told him my problem and he said they could give it another attempt but no guarantees could be made. I picked it up the next day and the stain was still there but not as noticeable and I managed to hide it. What really gets me is the lack of service and courtesy here. The only upside is that I don't live here and I never have to go back again. read more

Service has always been consistent. They've accommodated me when I needed my uniform pressed and dry cleaned. The people are always helpful, great customer service! read more

I will never go back. Very over priced $6 to dry clean a regular cotton shirt. I didn't realize my total of $60 for one slack and six shirts till I was already home. Totally outrageous. And the manager doesn't care to lose customers. Not a customer friendly place. This place doesn't deserve a star but I have to give them one in order to post this review. I don't know how they remain in business. Wow what a mistake I made giving this place a chance. I should have looked them up first. read more

Debonair Cleaners - Total rip off - Laundry Services Near Me - Kensington, Maryland

This is my go to cleaners for all things. They clean my shirts for work and press my pants. They the best in town .

I have used this cleaner for years and have nothing but praise for their work. They have always completed the jobs on time. The people working there are friendly. read more

This place Is horrible! They lost my dads clothing and after giving them the benefit of the doubt they lose mine a few months later. Then I go in three times because they tell me "somebody else might have gotten them and they might return it". Also promised to call and didn't. If you go here already don't risk any nice articles of clothing - if you've never been here then your better off. read more

Watch out for these people. Thieves and crooks. Ruined a pair of pants, managers son agreed that seamstress should make restitution; seamstress denied accountability. Thieves. Stunned at her indignant attitude. Buyer beware. There are options. read more

I can understand the 1-star reviews if this place has lost clothing, but I've thankfully never had a bad experience here. Their prices are consistent with other cleaners I've used in the area, and they are friendly, thorough, and professional in my experience. I've used them several times for minor alterations and they even helped me out with a last-minute, same day job and didn't charge me an arm and leg for it. I'll keep using them, as they get the job done well and they're located around the corner from where I live. read more

I can only speak for myself but I really like this place. I have lived in a number of places and worked with a number of cleaners so I think I can make an intelligent comparison. This is a longstanding family owned business. The people who work here seem to be quite focused on what they do. They always do exactly what they said they would do, when they said they would do it. If I bring in something with a stain, they point it out to me before they take it and evaluate whether it will come out. Sooner or later they may make a mistake as do we all. At that point I hope I will be as forgiving as I want people to be of me when I err. read more

I've been coming here weekly for over a year now (after having given up on Wheaton Valet due to repeated problems after an ownership change). Overall, we are quite pleased with the quality and turnaround time. The parking can be a pain but that's not their fault. Go in the morning if you can. read more

They will nickel and dime you all day and then you give you attitude about it. I don't go there anymore after 9 years

Sadly shoddy sewing work coupled with staff in dire need of basic customer service training! Back at the end of June, I took 2 pairs of hubby's light summer trousers for a simple hemming job before we went on a month-long vacation. The second time he wore them overseas, the flimsy hem unraveled. The other pair made it through a couple of more wearings, but it too began to unravel. Earlier this week, I took both back to Debonair to politely request that they redo their work. I explained that we'd just returned from our month of travel and this was my first opportunity to bring them in. The 2 young men who were staffing the place kept insisting that I would have to pay full price for repair because it had been too long since the original work. At the point when they saw how frustrated I was becoming (coupled with the fact I'm 5'1" senior hobbling with a foot injury) a savvy customer service reply might have been, "I can see that you're frustrated. Our owner isn't here now, but if you come back tomorrow, he would be happy to discuss with you." I would have said OK, I'll be back later. Instead, after a couple of more minutes of trying to get them to acknowledge my concern, in frustration, I threw a pair of pants in the direction of one of the guys (no epithets or threats ... just pants) It was a highly uncharacteristic action for me, and I immediately apologized. One of the guys then actually called the MC cops to report that I'd "assaulted" him ... the other guy kept urging me to leave, which I did ... so his colleague cancelled the call. (He may have been bluffing anyhow?) Bottom line: This is a great case study for how to NOT to deal with a frustrated customer. Not planning to return!! read more

They do an okay job, sometimes better than others, but we won't go there anymore because they have gotten really expensive. $10.95 to clean a regular dress. Ridiculous! read more