From the communications to the assigned nurse we had, Eden was a fabulous experience during the…read moremost difficult time. My appreciation runs deep for all the details they took care of. Thank you to Sophie, our nurse contact and all of the staff, you were a blessing to my family.

They took very good care of my mother with dementia and kept me in the loop on all treatments and…read moreconditions at her care facility. The care facility she was in initially took really bad care of her during the lockdowns and Eden were my eyes and ears because Skyline Estates would not allow us to see her inside and we're not honest with us about her care and situation. Eden really helped during the worst of times! I had to ask one of the nurses not be assigned to mom because she really liked the staff at Skyline and would listen to them over me. She was replaced very quickly with a very attentive nurse. Can't say enough.

My dad has been a patient of EHHC on and off for about a year. He's had two nurses. They have…read moreboth been really great. But in particular this review is about our nurse Carrie. My dad has a very, let's say unique personality. He is highly intelligent but is a little too straight forward at times and can be insulting. However, Carrie handles my dad's personality like a champ. She's incredible in the way she knows how to deal with the human side of being ill and aging. And she goes to whatever lengths she needs to, to get the care her patients need. She does it with humor, compassion and professionalism. My dad was unfortunately switched from being under Carrie's care about 4 months ago where he contracted MRSA. Setting him back to the point now he is completely debilitated and will now need a foot amputation. Just today he got back under her care and she came out to assess him for sepsis associated delirium at my request. There was no scheduled appointment, she's already busy but she made sure she got out here to assess him. She requested from his doctor a referral for labs, asked me to go get test strips to test his sugar, she left. While I was at the pharmacy to pick up test strips she was back at my house as the doctor denied the request and wanted him sent to the ER. This could have been all very traumatic as my dad was experiencing delirium. But she's such a reassuring, humorous, relatable person she got my dad through being transferred by ambulance to the ER with him in good spirits! I couldn't believe the change in his demeaner from earlier. Angry, traumatized and combative to good spirits and telling me he's going to hold his head up and we're going to get through this. Thank you Carrie for being invested in your patients. I know this was a lot for you today, your schedule was I'm sure already full but you made time to help my dad and me through this. You'll never know my full gratitude. And thank you EHHC for hiring people like Carrie to help us through some of the hardest days of our lives.

I cannot believe this place is in business. EHHC verified they would take a patient after d/c, and…read morethen left him high and dry! Had to scramble to find another HH to assist pt.

Summit View Hospice has been providing the most extraordinary care for my mother. Their team has…read moreguided me and my dad through a most difficult time and their team is the most caring that I have ever encountered. Your loved one is in good hands with Summit View.

We used Summit View for both my mother and father. Tina and Terri became like family to us. The…read morecare and compassion we all received was absolutely phenomenal. My Dad loved the chaplain so much we are having her officiate his service. We are so grateful to Summit View for the love and care provided to our beloved parents.

If you are considering hospice care for a loved one, I urge you, please, look elsewhere…read more My dad was admitted into Gentiva's in-home hospice care in early April of this year. He was dying from Parkinson's disease, a cruel, torturous illness that slowly robs a person of their strength, mobility, and independence. As a family, we knew his time was coming, and we also knew that he wanted to stay at home. The last thing he wanted was to spend his final days in a cold, sterile hospital room. To honor his wishes, we chose Gentiva. Their homepage carries this promise: "At Gentiva, we believe every day is an opportunity to make care more personal and life more comfortable. That's why we offer home health care, palliative care, and hospice care to give people the support they need with dignity, grace, and love." Sadly, our experience fell devastatingly short of that commitment. The medical director who was assigned to oversee my dad's hospice care did little more than sign off on orders. She never visited my dad in person, never scheduled a virtual or phone consultation, and never met the man whose comfort and dignity she was entrusted to protect. My dad was a physical therapist in Minden, NV, from the 1990s until 2018. He served his community with love, dignity, and kindness, a true healer, admired and loved by his patients. To see a man who had dedicated his life to helping others become a prisoner in his own body was heartbreaking beyond words. We had hoped that Gentiva, and the medical director in particular, would help make his final months more comfortable and dignified. While the hospice nurses and staff who cared for him were compassionate and wonderful, the medical director repeatedly refused to increase his pain medication, even as his suffering became unbearable. His nurse, Jesse, pleaded with her several times to adjust his dosage, but she would not. We were given no explanation. Some of my dad's final words to my sister were this: "I am the patient, I feel like shit, why won't they help me?" Eventually, his pain became intolerable. We had no choice but to discharge him from hospice and admit him to the hospital. He was admitted on Friday, July 11th, and passed away three days later, very early Monday morning, July 14th, alone, without my mom or any of our family by his side. My dad did not deserve to leave this world that way. He lived his life with integrity, compassion, and love, and he deserved to die with the same dignity he gave to so many others. It makes me sick to think that the medical director continues to practice medicine and call herself a healer. After some research, I learned that she serves as both Gentiva's medical director and operates her own medical spa. It's hard to imagine how someone juggling the roles of medical director for a hospice and private business owner could possibly provide the level of care Gentiva promises --"with dignity, grace, and love." I'm angry for my dad. I'm angry for my mom. I'm angry for my siblings and myself. My dad deserved better.

I don't know where to begin, other than praise the entire staff that took care of my wife for…read morealmost 6 months. They were always available 24/7 and helpful with any of my concerns, instantly. I don't know how they do the job they do, since their hands are tied by the State of Nevada's governor. He vetoed the bill for "Dying with Dignity" and threatend to veto any others introduced...... The entire team did what they could to keep her comfortable, and did so with the utmost compassion and caring, and they did this for myself and any other family member. I'm not a believer but, they were sent by a greater power, and I thank it for that. She's in peace now and with our three Son's that passed before her. I'm writing this for her and I'm sure she'd agree !!!!! Thank you to the entire staff !!!!! LOVE to you ALL

My 90-year-old mother was recently discharged from Ormsby Post Acute Rehab after suffering from a…read morebroken hip. Both she and I were hesitant to have her in the facility for two months, but I wanted to let the staff and everyone else know how much she thrived in their care. The staff and therapists were wonderful. My mother was also allowed to have me and other guests stop by as much as we wanted. It must be difficult to run a facility like this with staffing shortages and rising costs, but each staff member and the owner were upbeat, positive and hardworking and I appreciate all they did for her. Thank you!

Changed their name to SilverOaks, and they are not giving proper care to the people. The food is…read morehorrible and the nurses are not knowledgeable of their patients. Its horrible. My son has been there for years and the people who are the new owners just care about making money. They buy the worst food possible!!!

My father was a resident in memory care at The Chateau at Gardnerville for one year. I couldn't…read morehave asked for a more supportive and compassionate environment. The Connections memory care team showed obvious dedication and ceaseless patience, ensuring he lived an engaged and affirming lifestyle right through his final days. Their commitment to resident comfort and family support is truly first-class. I am forever grateful for the kindness and integrity they showed my father and me during such a difficult time. Jim Lamb Jr.

Their memory care staff did not inform me that my mother had stopped eating and drinking until 3…read moredays had passed. She had also had 3 more falls I was not informed about. My mother was on hospice care and I should have been allowed to visit. By the time I was allowed to see my mother, she was incoherent and writhing in pain. My father required further assistance that he frequently did not receive. When he started hospice care, the director tried to deny my visits, and spoke to him about moving to memory care behind my back. It took an intervention from hospice care for me to be allowed to see him. The rest of the staff seems caring and pleasant, but I wouldn't trust the director to care for my plants.

I recently found myself in need of a little bit of home health care. I didn't want to be a burden…read moreto any of my family nor friends, and I can get a bit testy when not feeling well. Fortunately for me, the people at the local medical office referred me to Interim HealthCare. The manager (Tracie Pistone) came out to my home, went over all of he paperwork and answered my questions. She also helped explain some of the laws out there which help protect seniors and elderly from being taken advantage of by those who would take care of those in need. It was fast and pleasant, she explained the whole process and what to expect. Come the time I need help, a CNA (a great young lady by the name of Kelly Wilson) shows up and off we go. Nice, great conversation, and when I was done with the procedure, she got me home and taken care of. What was the icing on the cake? Being called later to see if everything is okay. If I could tip, I would but that's one of the no-no policies. So instead, posting up a yelp review with a shout out to the two folks who helped me get past this endeavor. Would I do it again? Absolutely, but I'm out of wisdom teeth :)

I would not recommend this company for caregivers!!!! Some…read moreof the caregivers are very good and some are worthless! But you don't get the same ones all of the time! Tracie the "ass" that runs the place is worthless and thinks she is miss goodie two shoes. Trust me when she's standing there talking in front of you after she pisses you off you just want to punch her in the face!!! If I could give this company minus stars I WOULD!! I just can't go into detail with my story on this page or you would have chapters! My in laws had this company for a while!! Your best bet is to care for them your self!! That is what I am doing now and it is so much better and she is so much happier!!!

Punctual, patient, considerate of our privacy needs. Provided helpful written material and…read morepatient-care supplies. Positive effect on patient morale. Included spouse caregiver in discussions, scheduled appts around caregiver commitments, took time to describe all services available. I recommend this agency to people who have always hoped to avoid having to sign on with a Hospice. Its not a pathway to death; its a pathway through the valley of the shadow of death seeking quality of life opportunities.

We briefly partnered with Eden Home Health in our pursuit on pressure sore prevention. My adult…read moreson is paraplegic and uses a wheelchair. Laura was our occupational therapist and a wealth of information. We moved and raised my son's bed, pulled out a bathroom door, bought a few mobility aids, and got turned onto some financial resources. Life is good. My son also has some home exercises. So greatful to have had Eden Home Health's help. Very professional and going beyond her job role. We are very appreciative.

I would highly recommend a look at The Lodge if you are considering Assisted Living and/or Memory…read moreCare. My Husband selected The Lodge after we looked at a few places in Reno. As soon as he walked in he said, 'This is the place'. He felt comfortable and it was his decision! He has been here now for going on 5 months and he enjoys his new surroundings as well as their wonderful staff. I no longer worry about him as I know he is being very well taken care of! He enjoys his meals in the cafeteria, walks and activities. We are both very happy that he is a resident of The Lodge.

They are very kind. Some of the nurses are angry and not polite, but I understand the pressure. My…read moremom gets upset, but at the same time she is grateful. I don't understand dementia, nor does anyone. I am so grateful for the staff. I brought them donuts but they deserve much more for their patience and effort.