Changed their name to SilverOaks, and they are not giving proper care to the people. The food is…read morehorrible and the nurses are not knowledgeable of their patients. Its horrible. My son has been there for years and the people who are the new owners just care about making money. They buy the worst food possible!!!

The Ormsby Nursing Home. A poorly ran nursing facility that does not care about patients or follow…read morehazard waist , along with housekeeping not cleaning the rails were they hanging bags filled with dirty dippers on the railing. then letting patients bully other patients along with one patient stating he wants to kill himself etc.

First class operations!! Whole family and all our friends use them. We recommend them to everyone…read morethat asks for recommendations

I went here again on Thursday, April 4, 2019 for the grand opening. It was a blast!…read more The were celebrities everywhere, from the Mayor of Carson City, to Miss Carson City with her crown and sash, to an awesome signer and violinist. There was an ice sculpture. There were fancy hors d'oeuvres and desserts. There was beer, wine, and water. The head honcho from Prestige Care, which has locations throughout the western US, came here all the way from Washington, I believe it was.. The were so many people I had trouble maneuvering to the front to see the speakers and even get water. The center went all the way to impress people. This event had been advertised for months in the Nevada Appeal. And it was packed. Good thing I came early, as I got the tour, which was quite extensive, out of the way, just in time for the ribbon cutting and speeches. I was exhausted at the end from so much walking. I guess I would compare this to a Yelp Elite event, except I have never been to one since I am (still) not a member of the Yelp Elite Squad. Boo hoo I guess. :-( The unit is a combination of skilled nursing facility (temporary rehabilitation with the goal to go home) with 80 beds (Medicare and Medicaid do cover that), and memory care assisted living with 54 beds (Medicare and Medicaid do not cover that). The memory care unit is a locked unit, with codes required to access the stairs, exits, or elevators. They take Medicare right now, but have not yet been approved for Nevada Medicaid. Approval is anticipated in a few months. The rooms are either semi-private, with an actual wall separating the two beds in a very large room, "jack-and-jill" rooms, with two rooms connected by a shared bathroom, or private. Some residents rent both jack-and-jill rooms, and use one as a sitting room. Most of the unit is not occupied, but all or almost all private rooms in the memory care assisted living part have been reserved. People come from as far away as Reno to live here, since the facility and staff are top notch. The units features wifi (which does not work yet according to the receptionist, so she would not give me the password--kind of snippy to me); cable TV; a hair salon; music therapy with bluetooth wireless headphones for each resident; a large monitor which is controlled by a tablet which can play videos, music, therapy games, etc.; a cornhole game; lounges, checkers; and a multitude of daily activities. There is a gym for supervised rehabilitation. There are also multiple kitchen and laundry units, but I am not sure if the patients use them or the staff does. All restrooms are gender-neutral. There is also a rooftop covered balcony area with a movable tile floor on wheels, so the individual tiles can expand in the summer without breaking. There are private dining areas should the family wish to dine with the resident. I was a little bothered by the fact there was no regular gym, chapel, library, or computer room. And the rooms did not feature an area for laptops like hotel rooms do. I know, many of the residents are older, but many are computer literate and will not be happy when this amenity is not available, especially in the future as Baby Boomers get older. The exits required a password to access in the memory care unit, which is a fire hazard. Another aspect which I was not thrilled about was the staff appeared mostly white. Not much diversity, but hey, this is northern Nevada. Parking was ample. There are actually two entrances: one on Washington Street by LabCorp, and one on Mountain Street. Last time I went, I did not know of the main entrance off Washington, so I went to the side entrance near Mountain, where no one was, lol. They make everyone exit onto Mountain though, which I don't know why, as there appears to be enough room to exit onto Washington Street. They staff, other than the receptionist at the end, appeared professional and knowledgeable. They have two doctors, which seems like too few for 134 beds.

I tried to contact someone at this place. Left a dozen voicemails, no one has ever called me back…read more Hate to have a loved one there and can't get ahold of anyone.

From the owner: Our skilled nursing communities provide 24/7 licensed nursing care, short-term rehabilitation, and…read morelong-term support for those recovering from surgery, illness, or managing chronic conditions. With registered nurses, therapists, and care teams on-site, we specialize in creating personalized care plans that combine medical expertise with compassionate support. Services include physical, occupational, and speech therapy; wound care; IV therapy; and daily assistance with personal needs. Families trust us to deliver hospital-level clinical care in a warm, community setting.

Among other services, they provide post-hospital stay in home rehab services. Despite the Carson…read moremain office, they have providers all over No. Nevada. I was evaluated for physical therapy, occupational therapy, and nursing services in the North Valleys area of Reno. Despite doing too well to need OT, Matt was very helpful with suggestions for equipment and aids to make recovery easier. Sally set reasonable PT goals keeping pace with my recovery despite the set back of hospital acquired Covid. Marie, my nurse, was available by phone whenever I needed her advice or just needed to be pulled off the "will I ever get better" ledge. It was always a comfort knowing the office line was staffed 24/7 by a nurse.

They bill insurance $500-$550 dollars for even the most basic services. Also billing for many…read moreappointments that never happened. Very wasteful and maybe not legal?

Do NOT send your family here. If I could give negative stars, I would. They neglect their patients…read more They do not ask who you are when visiting. They just want a room number and they'll let you in. They had ONE nurse assigned to an entire area. She went on lunch when my grandma nearly choked to death and the other staff simply said "I'm not qualified to help with that". She was bed ridden and could not move at all. They refused to clean her when she went to the bathroom and ignored her when she wrote help on paper over and over again. She was old but mentally clear and they constantly assumed she was senile, talking down to her like a child. Another patient down the hall was crying and screaming for help and no one came for almost 30 mins, even after we tried to chase down the nurse. The staff is rude and claims that they can't help with things even though it's literally their job. We ended up having to call an ambulance to take her to the hospital just to get her out of this place. Hospital found out that she got pneumonia from their neglect. She passed away a few days later. I regret sending her here.

Stability for its workers! When you work people 8 days in a row it is too much. The vice…read morepresident needs to not be so full of herself! Showing favoritism is rude and childish

I feel like they treat them like prisoners cause they can't leave the property unless the doctor…read moresays it's ok, and then whenever they return they have to give a UA test. They never did that before so why now?

This place is overfilled by management who doesn't care about anything other than a paycheck and…read morethey can't keep staff to save their lives... they are full of agency CNA's and nurses and don't check on the residents often, don't accurately keep up with diets and restrictions because the employees don't care enough to communicate and often have poor staff to patient ratios.

My mom was discharged from the hospital after suffering from septic shock. The doctor suggested…read morehome health. The one they referred, was booked but sent our information to Mission. From our first visit with Lupe, to all other visits from Dani (LPN) Connor (PT), Matt (OT), and Melissa, we were always treated with respect and dignity. They schedule when they will visit, and call when on their way. Communication was very good. Each professional is knowledgable in their tasks. Even when my mom had a heart attack during services, they helped me know what options were for furthering care. My mom is getting placed on palliative care now, but if I need home health again, Mission is definitely getting a call. They have been so supportive to the patient and family caregiver.

I recently found myself in need of a little bit of home health care. I didn't want to be a burden…read moreto any of my family nor friends, and I can get a bit testy when not feeling well. Fortunately for me, the people at the local medical office referred me to Interim HealthCare. The manager (Tracie Pistone) came out to my home, went over all of he paperwork and answered my questions. She also helped explain some of the laws out there which help protect seniors and elderly from being taken advantage of by those who would take care of those in need. It was fast and pleasant, she explained the whole process and what to expect. Come the time I need help, a CNA (a great young lady by the name of Kelly Wilson) shows up and off we go. Nice, great conversation, and when I was done with the procedure, she got me home and taken care of. What was the icing on the cake? Being called later to see if everything is okay. If I could tip, I would but that's one of the no-no policies. So instead, posting up a yelp review with a shout out to the two folks who helped me get past this endeavor. Would I do it again? Absolutely, but I'm out of wisdom teeth :)

I would not recommend this company for caregivers!!!! Some…read moreof the caregivers are very good and some are worthless! But you don't get the same ones all of the time! Tracie the "ass" that runs the place is worthless and thinks she is miss goodie two shoes. Trust me when she's standing there talking in front of you after she pisses you off you just want to punch her in the face!!! If I could give this company minus stars I WOULD!! I just can't go into detail with my story on this page or you would have chapters! My in laws had this company for a while!! Your best bet is to care for them your self!! That is what I am doing now and it is so much better and she is so much happier!!!

My Dad had an excision of a very large skin cancer tumor. His Assisted Living caregivers are not…read moreallowed to change wound dressings. The doctor's original wound care orders did not qualify for Medicare coverage. Toby and Brenda from CenterWell went WAY OUT OF THEIR WAY to work with the doctor's office to develop a wound care protocol that met the doctor's needs for post-op care, and meet Medicare coverage needs. For me, this was an example of what we all hope healthcare can be: highly skill professionals who care enough to provide the absolute best care for patients. THANK YOU!!!

I consider myself very lucky…read more This is the only Home Health services allowed by my insurance (save the rant for another forum) so it was with some trepidation that I arranged for their services two years ago after having surgery. So why do I consider myself lucky? So glad you asked! Because I am one very satisfied customer. I had the opportunity to use their services again and I am still very satisfied. It is a bit daunting to have strangers come into your home when you are feeling a bit vulnerable anyway. On both occasions, all the health care providers were friendly, competent and completely professional. I really liked that the same person comes each time and they really take the time to talk and listen and work with their clients. They all treated me like an intelligent, competent adult. Both PT's pushed me to challenge myself to increase my mobility and independence, while honoring my wussyness. Both Nurses provided me with the information I needed to make informed decisions about my health and guided me in what I needed to do help with my healing. The first time I had some questions about the billing I had received from them. The people in the business office answered all my questions completely and helped make clear what was co-pay and what was part of my deductible. I really like that the company has a 24 hour help line if I have any questions or concerns between visits. This was extended to me both times after I had been discharged from direct services. So, while I hope I never have need of their services, if I do, and if I have a choice, I would most definitely use them again.