I've had a hearing issue for over 30 years and have been to several providers of hearing aids, none…read morehave given the quality of care I needed to maximize my hearing until Second Chance Hearing who I've been going to for over 10 years. You can buy the best hearing aids in the world, but unless you have the right team fitting them and adjusting them, you don't maximize your hearing. If you want someone you can trust to do the best for you. It is Sharla and her team.

They were amazing. Great service, highly competent, efficient, thorough, and friendly. Took the…read moretime to explain everything in detail with me. Entire staff was outstanding and helpful. Very clean and well run office. Everything went per plan and on time. Highly recommend!!!

Made a sequential ENT/Audiology appointment for 91 yr old parent with hearing aids and in a…read morewheelchair. Sat in exam room for 1 hr 15 minutes and missed audiologist appointment in the same office due to the delay (LUNCHTIME!). It appears the 3-4 young office staff members at their computers didn't tell the Dr. we were waiting until I finally spoke up. This was our 3rd visit with the ENT and each time our wait was over an hour. Nice Dr's and nice staff but disrespectful to waste patients time, especially the fragile and elderly. We will regretfully be looking for another ENT and audiologist.

Dr. Kelsey was absolutely amazing with our special needs 3 year old. It was obvious from the start…read morethat Dr. Kelsey had experience with special needs children. She knew how to put my child at ease, she showed her everything she was doing before she did the exams. This experience could have been traumatizing for all of us, but Dr. Kelsey's patience and knowledge made all the difference. Big thank you to the front staff as well all the accommodations.

Just wanted to give a shout out to Elizabeth at Audiology Associates. My husband and I went in…read morethere today to change out batteries and filters for his hearing aids, since we couldn't figure it out. She was so patient, calm, knowledgeable and pleasant. We have been seeing Dr. Boulder at Audiology Associates for 7 years and could not be happier with the service of their entire office. Just so grateful. Shout out again to Elizabeth!

Dr. John Davis at Audiology Associates and his staff are wonderful. My 80 year old mother-in-law…read morehas worn hearing aids since her late 20s. She has been to numerouse audiology offices. However, she recently moved to Santa Clarita to be closer to us and we took her to this office today. According to her, this is the nicest, most professional and friendly office staff with all the up-to date equipment. Her hearing aid stopped working. It was purchased at a different audiology department. Audiology Associates sent the hearing aid out for repairs and contacted the previous business where it was purchased to get the most up to date records. The staff communicated regularly with my mother-in-law and kept her informed during the entire process. The hearing aid was fixed a week sooner than expected. It was very easy to make the appointments. Once the new settings were dialed in they told her she could come in any time without an appointment for any type of adjustments. I can't say enough about how wonderful it is to work with such a professional and friendly business.

You have a real gem in Evelina. Congratulations on having such a wonderful Audiologist on your…read morestaff. She is soo helpful and encouraging each time I come in. She is so patient and helpful- she won't let me leave until my issues are fixed. She has been my favorite go-to the last 10 years, and I'm so thankful she is in Westlake.

I had a wonderful experience with Evelina. She explained hearing loss and educated me on how…read morehearing aids can help. She patiently answered all my questions and clarified the knowledge I had coming in. After completing a hearing test, she said I was borderline...hearing aids could help me, but not necessary. Evelina allowed me to try a set of hearing aids, customized to me, for a week, free. At the end of that week, I determined that I was not quite ready for the aids. It made me feel good that I now have a baseline and when I am ready for hearing aids, I will return to Evelina. Thank you for a great experience! Customer service was first class. Thank you!

I highly recommend Decibel Hearing! Audiologists are far…read moreand few between, at least with our PPO so when I found Decibel hearing I was pleased as everything aligned. They had availability 2 weeks out from when I called, which is exceptional since most places were booked out for months. Thank you Dr. Baker and staff, y'all are great!

I've had hearing aids for 26 years now, I've switched through many different audiologists in…read moredifferent cities and different types of hearing aids, and I can confidently say that Decibel Hearing Services in Simi Valley has given me the best hearing services I've ever had. Not only are the Oticon hearing aids amazing and top notch for someone like myself with severe hearing loss, but also the service from the audiologists has been the best I've ever received. They're willing to accommodate my needs and do everything they can to help me achieve what I'm looking for when it comes to my hearing, and that's very important to me. When I first started looking for a new hearing place I called many places in LA, and most of them weren't very friendly - some were even rude. When I first called the Simi Valley office, I knew right away that I'd like to pick them as my hearing provider. The receptionists were so nice to me, and they weren't annoyed when I asked a lot of questions like others were. When it comes to hearing, which greatly affects your happiness and lifestyle, it's something to take very seriously, and I can tell that the team here understands that. Dr. Kelley Bannon and Ellen Baker have been so amazing throughout my two years with them so far. They've been intelligent, patient, supportive, genuine, and give their very best to make sure I'm happy with my hearing aids. The hearing aid manufacturer, Oticon, has also been so amazing. The prices have also been fair and reasonable, compared to other places I've researched. Thank you so much to everyone at the team in Simi Valley. I appreciate your wonderful service and I hope others will too.

Took my hearing aids in to be repaired. Told they were ready for pick up. When I picked them up it…read morewas obvious they had not been touched. All the problems still existed! The front desk said they could not tell me what had been done. TERRIBLE SERVICE for such an expensive device!

These folks were REALLY nice. I have vertigo and was sent here for a hearing test - I was treated…read morevery well, staff were kind and relaxed, customer service was excellent. Site was clean and everyone was professional. I am 47 and felt very well cared for.

I was new to hearing aids, but my research led me to Dr. Amit Gosalia at West Valley Hearing Center…read more-- and I'm really glad it did. He ran thorough tests, explained everything clearly, and walked me through my audiogram in a way that made sense. He also does Real Ear Measurement with every fitting, which gave me confidence I'm getting the best hearing possible. He answered all my questions with patience and humor, helped me choose hearing aids that sound natural and work well in noisy places, and made sure they'll handle future hearing changes. The clear custom ear molds he recommended noticeably improved what I hear. The office staff are friendly and helpful. My four office appointments ran on time. Their parking lot is free. I have peace of mind knowing I'll get great follow‑ups and support whenever I need it. Highly recommend.

Receptionist named BB couldn't have been any ruder when I called to schedule an appointment after a…read morereferral from Kaiser.

If you can read this but have trouble hearing look no further and go to Melissa at Alexander…read moreAudiology. Current, kind , thoughtful and detailed oriented. The best

If you have problems with your hearing or just need a routine check, this is the place to go. I…read morehave been to other hearing specialists but this one takes the cake by far. Immaculate environment, expert service, satisfaction guaranteed!

Everything is/was wonderful from the efficient and pleasant staff throughout the entire experience.read more

The doctors are great (audiologists and ENT doctors). But the management of the business has been a…read morefrequent source of frustration. I would not recommend anyone buy hearing aids there if they have any insurance coverage. They require payment in full up front, and then they are supposed to refund you what your insurance covered. Good luck with that! I just spent months to finally get back my $2500. Same as thing happened five years ago when I bought my last pair. And there have been many other frustrations. Like when my repaired hear aids sat there for 8 weeks without the staff letting me know they were ready for pick, even though I kept asking!

Over and over again, Costco Hearing Center continues to be worth exponentially more than the price…read moreof my annual membership. I truly don't understand why anyone should seek help anywhere else. Juan is my go to guy up in front at the counter. He is always helpful. Ashley is my ever so patient audiologist and proves to be a true professional! My ears are far from textbook having had multiple surgeries. It amazes me how much personal attention & compassion I get here all with NEVER an extra charge. To be fair it took more than a minute to get things right by me. But Ashley was so responsive and courteous that I really honestly and truly wouldn't want to go anyplace else.

Honor was amazing! She was very helpful, explained things well and very professional. I would…read morehighly recommend her and this location.