I had a total outage on my spa. They came out in just a couple days, found problem. Ordered part,…read morehad it replaced in less than a week. Much faster service than the big chain.

My hot tub needed some care and attention after I had winterized one year, then temporarily moved…read moreout of the area for a couple years so the hot tub had not been used in over three years. The company which had installed the hot tub was not interested in servicing. I was on the fence regarding repair or replace. I called a few places for service and the schedule was multiple weeks out which was actually fine since the hot tub was not in use. The reason Eastside Hot Tub won my business, and respect as well, Ryan is extremely knowledgeable and helpful and was ready to work with me to help me make a decision on repair or replace. My older hot tub is working great. I relax and think what a super job Eastside Hot Tub did for me. Thumbs up. I highly recommend the team.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

demon, the owner, was super friendly, helpful, and knowledgeable. We had some specific needs for…read moreinstallation, and he worked with us every step of the way until we were completely satisfied, even to the point of coming out to help the installation himself and make sure it went without a hitch. Given the quality of service, I would have expected to be charged a little more, but the spa prices were similar or better than other dealers even just up the street! I would not hesitate to recommend this dealer to anyone interested in buying a hot tub. Ours has been great, and I really could not have asked for more. We did a lot of research on the internet and in person, visiting dealers all around tacoma, and in the end Elite Spas Northwest was the best option by far.

From the owner: We provide the highest quality, full service custom built-in hot tub, swim spa and canine…read morehydotherapy sales in the Northwest. We serve our customers with honesty and integrity, supplying them with personalized, professional products and services to meet their needs. Our technicians are licensed and bonded electricians with over 25 years experience. We have a full service department to repair hot tubs, swimming pools and swim spas; we cover all areas of repair, both plumbing and mechanical. We service all areas of King and Snohomish counties.

I've owned Hot Tubs for 30 years. Aaron the Manager is SPOT ON regarding anything with a hot tub,…read moreand willing to dive in on any small repairs even if not his brands. He even told me best places to get spa plumbing parts that are custom to my hot tub (no - not Home Depot or McClendons, but some were there). He will also test your water for FREE, then advise on how best to bring up to speed or maintain. Lastly - he has AMAZON EQUIVALENT PRICES on most of his chemicals, so a lot easier to get his advice, buy there and go home satisfied. I give him 5 stars - **Ask for Aaron!**

Service team used to be excellent, have had them servicing our hot tub for years. However, in…read morerecent months it had gone from bad to worse. Most recent service, the guy was here for 10 minutes at most and the spa was filthy when my wife and I went to use it later that day. Have tried to contact them and WHEN we can get ahold of them, they say that they will ensure the tech will do better the next time. Right back to the same thing 2 services later. Gave them as many chances as we could but now switching companies to someone who can actually provide good monthly service.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

I'm really disappointed with how Olympic Hot Tub handled what should have been a straightforward…read morewarranty issue. I own an Olympic Flair hot tub, and recently about half of the lighting system stopped working. I scheduled a service visit expecting a typical warranty repair. The technician came out, did an initial inspection, and noted some trace evidence of mouse activity inside the cabinet. At that point, he stopped work and the issue was effectively denied as a warranty claim. Here's the problem with that. This isn't about "mice being present." This is about the fact that mice were able to get inside the sealed cabinet of the hot tub in the first place. A product like this, with internal electrical components, should be designed and installed in a way that reasonably prevents that kind of access. The spa has not been modified, moved, or subjected to anything outside of normal residential use. Instead of addressing that root issue, Olympic chose to treat it as customer-caused damage and declined to proceed with repair. That doesn't sit right with me. I've since escalated this because the real concern here is product integrity. If rodents can get into the internal components, that's a design or installation issue, not just "bad luck." To be fair, the technician was professional and easy to work with. The frustration is with how the situation was handled after that point. If you're considering buying from Olympic, I'd recommend asking very specific questions about how their tubs are sealed and how they handle situations like this under warranty. That part of the experience has been disappointing. I'm still hopeful they'll step up and make this right, but as it stands, this hasn't been a great experience.

We own a rental business, and when our spa stopped working, it directly impacted our business, we…read morehad to issue guest refunds every day it was down, so timely service was critical which we discussed with Olympic upfront. Olympic sent out a technician who correctly diagnosed the issue. Following this I called Olympic approximately 4-5 times requesting a quote and trying to schedule repairs. Each time, I was told an estimate would be sent within 24 hours which would never come. Unfortunately, it took two weeks just to receive a quote from the company despite multiple attempts on our end. Due to the ongoing delays and the financial impact, we ended up hiring another company that allowed us to order the needed part immediately and came out within two days to complete the repair. Overall, the customer service was quite lacking, and communication and follow up was extremely poor. Based on our experience, we would not use Olympic again

I ordered a new sauna heater on April 16, 2026, and now -- almost 7 weeks later -- I have no…read moreheater, no explanation of what heater will be ordered or delivered, and no refund despite canceling the order. Here's a partial summary of my communications with AquaQuip: *4/16/26: After providing the prior sauna heater's specs, sauna dimensions, wiring, etc., I ordered the heater recommended by C. Requested a list of installers recommended by AquaQuip *4/16/26: Credit card charged ~$1900 *5/4/26: Called to check status. C told me that he would: Check with supplier on delivery status and get me an installation bid *5/12/26: Having heard nothing, I called again to check status. Was told that: sauna had mistakenly not been ordered, but that it would be and would arrive within 2 weeks. *5/12/26: J called to tell me that the heater recommended by C was not appropriate for my sauna. I again provided the prior heater's specs, sauna dimensions, wiring, etc., and sent photos by text. J reiterated that they would get me the name of a recommended installer and propose an alternative heater *5/16/26: Having not heard back, I followed up with J via text *5/22/26: Having not heard back, I followed up again with J via text *5/26/26: Having not heard back, I called main number and again requested update by VM. Said I would cancel the order and request a refund if no response that day. *5/27/26: Called to cancel order. I was switched to another AquaQuip branch and then told I would be refunded $1500, not the $1900 I was actually charged. I requested a call from the Shoreline branch to resolve amount owed. *5/28/26: Having heard nothing, called back Shoreline branch. Spoke to R and was told that the refund request was "pending with management" and that I would be contacted promptly to confirm cancellation and amount. *6/2/26: Having again heard nothing back from R or management, I disputed the charge through BoA. I can report that all of the AquaQuip representatives I spoke to sounded professional and helpful on the phone, but clearly the systems in place to recommend solutions and follow through on orders and refunds appear to be hopelessly broken. I was able to order a suitable replacement heater from Cedarbrook Sauna+Steam in Woodinville. They had it in stock, I picked it up the next day, and it works great. And it cost $900 less than the heater that AquaQuip recommended and was never able to deliver.

Bought a brand new Nordic Jubilee and followed all instructions in the manual and the hot tub…read moredoesn't work (doesn't heat). Called the store and was told it would be two weeks to get someone to take a look. We insisted that someone take a look at it sooner and a nice woman from the store came that same day and confirmed something was indeed wrong with the tub. The earliest appointment for a technician was two weeks later and the technician came, took a look at it quickly and decided it needs a new panel and it would be another 1-2 weeks. Everyone at the store seems very casual about the fact that they sold us a 12k tub that doesn't work and there is no urgency to get it fixed. We called last Friday to talk to a manager about returning it because it seems they sold us a lemon and they have not returned my call. My husband called today to also inquire and did not receive a return call. Everyone is very nice but there is no follow through and it seems like their only concern is getting you to buy a tub and don't seem that worried about the fact that they are selling products that don't work. I hope to update this review with better news but am not holding my breath.