Best hot tub buying experience I've ever had!…read more I've had hot tubs for almost 20yrs in every home I've owned. Seattle Hot Tub Company is awesome, no pressure and really listens to what you are looking for in a hot tub. We had a challenging install and they made it so easy. Thank you -- after the BS I dealt with Aqua Quip in my last home this was a complete 180. Trust the team at Seattle Hot Tub Company (and yes they actually just work as one cohesive team everyone dealing with you as if you're their customer)

I'm writing this review after a couple years of owning our hot tub. If you're looking for a great…read morehot tub company definitely check them out !! We got a marquee hot tub from Seattle hot tub Company and it has been wonderful and working great !!! When the team installed it, they took great care ! They made sure that my property my yard and deck area was not disrupted. They had great ideas on placement and I am so happy with the results !! Brandon still does the maintenance on the hot tub monthly and it has been running clean and smooth. We our so happy with the tub and it is a great investment to the property and a nice addition to our home !! It also is so relaxing and healing !! I highly recommend Seattle hot tub company they go above and beyond for their customers !! Thank you, Seattle hot tub company and thank you Seattle hot tub team !!!

I had a total outage on my spa. They came out in just a couple days, found problem. Ordered part,…read morehad it replaced in less than a week. Much faster service than the big chain.

My hot tub needed some care and attention after I had winterized one year, then temporarily moved…read moreout of the area for a couple years so the hot tub had not been used in over three years. The company which had installed the hot tub was not interested in servicing. I was on the fence regarding repair or replace. I called a few places for service and the schedule was multiple weeks out which was actually fine since the hot tub was not in use. The reason Eastside Hot Tub won my business, and respect as well, Ryan is extremely knowledgeable and helpful and was ready to work with me to help me make a decision on repair or replace. My older hot tub is working great. I relax and think what a super job Eastside Hot Tub did for me. Thumbs up. I highly recommend the team.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

demon, the owner, was super friendly, helpful, and knowledgeable. We had some specific needs for…read moreinstallation, and he worked with us every step of the way until we were completely satisfied, even to the point of coming out to help the installation himself and make sure it went without a hitch. Given the quality of service, I would have expected to be charged a little more, but the spa prices were similar or better than other dealers even just up the street! I would not hesitate to recommend this dealer to anyone interested in buying a hot tub. Ours has been great, and I really could not have asked for more. We did a lot of research on the internet and in person, visiting dealers all around tacoma, and in the end Elite Spas Northwest was the best option by far.

From the owner: We provide the highest quality, full service custom built-in hot tub, swim spa and canine…read morehydotherapy sales in the Northwest. We serve our customers with honesty and integrity, supplying them with personalized, professional products and services to meet their needs. Our technicians are licensed and bonded electricians with over 25 years experience. We have a full service department to repair hot tubs, swimming pools and swim spas; we cover all areas of repair, both plumbing and mechanical. We service all areas of King and Snohomish counties.

Pool service and maintenance department we give one star. After several attempts to call and talk…read moreto the office about the person cleaning our pool, never got help. We asked for gates not to be left open for our dogs with our two gate system, couldn't get a call back. Cleaning person wouldn't even open the lid all the way. I had asked if my cover was broken...why aren't you opening the cover all the way to clean. No answer. No return phone calls, no return emails. Poor service and bad attitude! For the money you pay you'd think you could have some communication with the company that comes to your house each week.

Do not use their service department!!! They came out in May to fix our heater and the service…read moretech told me it was a common part and that it should only take a few days. After 5 weeks of waiting and several calls resulting in no real updates, I called another company and they had the part in 3 days and had me up and running. Horrible service and worse communication. I'll never call them for service again!!!!

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

Ian Thornquist quickly diagnosed and fixed a leak in our aging hot tub, and offered new filters but…read moredecided that ours were still serviceable and would last a couple of more years. He was very professional and trustworthy.

Very expensive and repetitive "testing and attempts to problem solve issue with a low non-motorized…read moreleg on Covana spa cover". First tech said I needed a new leg; then a new team came on second visit and said "I guarantee a new leg won't fix it". They told me "Covanas are very tricky; best not to mess with it." Total charges were about $750! No resolution of problem of the low leg and incomplete spa closure! So, I called Covana in Canada and they explained how to elevate the leg. All I needed was a $5.00 cam buckle! I just needed to disconnect the drive shaft after placing the cam buckle and allowed the overly compressed non-motorized leg to elevate. Now spa will close without gaps. I subsequently found out that this company uses subcontractors to install the Covana spa covers. I personally think that the "technicians" didn't have the skill sets and/or knowledge to resolve the issue. I would not recommend this company for fixing a Covana spa cover. All it costed me was a lot of money without resolution of issue. I felt completely ripped off and horribly overcharged. Come to your own conclusions. But my advice is to steer clear and buyer beware!

I ordered a new sauna heater on April 16, 2026, and now -- almost 7 weeks later -- I have no…read moreheater, no explanation of what heater will be ordered or delivered, and no refund despite canceling the order. Here's a partial summary of my communications with AquaQuip: *4/16/26: After providing the prior sauna heater's specs, sauna dimensions, wiring, etc., I ordered the heater recommended by C. Requested a list of installers recommended by AquaQuip *4/16/26: Credit card charged ~$1900 *5/4/26: Called to check status. C told me that he would: Check with supplier on delivery status and get me an installation bid *5/12/26: Having heard nothing, I called again to check status. Was told that: sauna had mistakenly not been ordered, but that it would be and would arrive within 2 weeks. *5/12/26: J called to tell me that the heater recommended by C was not appropriate for my sauna. I again provided the prior heater's specs, sauna dimensions, wiring, etc., and sent photos by text. J reiterated that they would get me the name of a recommended installer and propose an alternative heater *5/16/26: Having not heard back, I followed up with J via text *5/22/26: Having not heard back, I followed up again with J via text *5/26/26: Having not heard back, I called main number and again requested update by VM. Said I would cancel the order and request a refund if no response that day. *5/27/26: Called to cancel order. I was switched to another AquaQuip branch and then told I would be refunded $1500, not the $1900 I was actually charged. I requested a call from the Shoreline branch to resolve amount owed. *5/28/26: Having heard nothing, called back Shoreline branch. Spoke to R and was told that the refund request was "pending with management" and that I would be contacted promptly to confirm cancellation and amount. *6/2/26: Having again heard nothing back from R or management, I disputed the charge through BoA. I can report that all of the AquaQuip representatives I spoke to sounded professional and helpful on the phone, but clearly the systems in place to recommend solutions and follow through on orders and refunds appear to be hopelessly broken. I was able to order a suitable replacement heater from Cedarbrook Sauna+Steam in Woodinville. They had it in stock, I picked it up the next day, and it works great. And it cost $900 less than the heater that AquaQuip recommended and was never able to deliver.

Bought a brand new Nordic Jubilee and followed all instructions in the manual and the hot tub…read moredoesn't work (doesn't heat). Called the store and was told it would be two weeks to get someone to take a look. We insisted that someone take a look at it sooner and a nice woman from the store came that same day and confirmed something was indeed wrong with the tub. The earliest appointment for a technician was two weeks later and the technician came, took a look at it quickly and decided it needs a new panel and it would be another 1-2 weeks. Everyone at the store seems very casual about the fact that they sold us a 12k tub that doesn't work and there is no urgency to get it fixed. We called last Friday to talk to a manager about returning it because it seems they sold us a lemon and they have not returned my call. My husband called today to also inquire and did not receive a return call. Everyone is very nice but there is no follow through and it seems like their only concern is getting you to buy a tub and don't seem that worried about the fact that they are selling products that don't work. I hope to update this review with better news but am not holding my breath.

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.