Deco Dry Carpet Cleaning Review I am extremely disappointed with my recent experience with Deco Dry carpet cleaning. I scheduled an appointment and was given a window of time between 1-5 PM, but after two full days of waiting, no one ever showed up or called me to update me on their status. To make matters worse, I had to get Deco Dry's contact information from my association just to reach out and try to reschedule. I work from home, so I made sure to be available during the entire window. At one point, I received a missed call but never heard a knock on my door--when I called back, I was told they had already left and would need to reschedule. On the second attempt, the same thing happened: no call, no show. When I spoke with Rose from Deco Dry, she was rude and dismissive, telling me that "in Miami, they never get to places at the exact time," and that's why they give a window. However, they never once called me to communicate any delays or issues, which is unacceptable. If you schedule an appointment, you should respect your customer's time--either show up as agreed, or at the very least, call ahead to let them know if there's a delay or problem. Making excuses about traffic or accidents without any communication is not professional. Based on my experience, I cannot recommend Deco Dry to anyone looking for reliable or respectful service. read more

Great service and great prices!!! I called this morning to deco dry Restoration For water damage in my closet They send a technician few hours later The technician was super nice dry the walls Left a dryer vent for few hours Charge me a great price and was super nice . Highly recommended!!! read more

Great professional company!!! Amazing costumer service I had my carpet and my air ducts clean and the technician did a very good job. Will definitely keep using them read more

This guys are awesome !!! Needed my tile cleaned and searched quite a lot since I had some bad experience in the past with guys who over charged and did not get the job done - called the office and they were able to do it the next day and it came out like new. Very professional yet friendly! Would definitely use them again read more

This company is horrible. I called and made a reservation to have my carpets cleaned. They stated to me that someone would be out on the day that I requested from 9-11am. NO ONE SHOWED, NO ONE CALLED. Being that I am 9 months pregnant, I waited and waited, called around 11:30 to find out if they had gotten lost. The receptionist told me that she would call the tech and find out what was going on and call me back with an expected arrival time. SHE NEVER CALLED ME BACK. Then once I tried to call the company again, it kept going to a voicemail that I couldn't even leave a message on!!!! They are completely unreliable & unprofessional. Great prices but horrible customer service. I rather pay $120 to get a company that I know will provide the services that I want when I want. read more

That the 5 time I use them, always on time Always fair price with great service and nice work....will recommend and use them again.

The first time we had our ducts cleaned it was horrible. They didn't really do anything. We now had this new company, Deco Dry Restoration come. What a difference. The tech was amazing. He did so much more and cleaned up afterwards. He was pleasant and answered all my dumb questions! If you do use them please ask for Lee!! read more

One man. One business. Michael arrived on time at my house, was friendly, quickly gained my trust, and did a whale of a job in cleaning the carpet. His equipment seemed quite modern and when I asked him to spend a little more time in a certain area he smiled and replied 'no problem.' With all the carpet cleaning scams out there, I'm glad my neighbor referred his services to me. His card also says that he does 24 hour flood/smoke damage work and that he's licensed and insured. read more

The cleaner was very rude. On the phone when he called to schedule a time he spoke rudely. When he arrived, he immediately jacked the price up on my small living room (maybe 150 sq fee) with minimal furniture (new furniture is scheduled for tomorrow), and a small walkway ... What? There is no reason to change the price on a fairly empty small room with no stains or anything. Then he left angrily when I refused to pay a dollar more than quoted. Do not allow these people into your home! read more

Deco Dry came to resurface the tile in my house and clean my microfiber sofa and two area rugs. I was very pleased with the service. The grout in my tiles looked brand new. The person that came to clean the tile and rugs was very nice and professional. I am very happy with the service. read more

Guy came to clean carpet. Instead, he quickly wet the carpet; sucke up water; asked for bottle of water then left. It took less than 20 minutes. THAT's not CLEANING a carpet. A waste of my time. I could have gotten the same results if I had let a room of toddlers spill water on carpet and I soaked it up with a towel. No difference in the results. Carpet cleaning requires a cleaning solution and manipulation. read more

I always use Deco Dry for our Mattresses and Area Rugs, this guys are well trained, they know what to do, they always on time, they have great prices and customer service is the best! I Highly Recommended Them! read more

DO NOT USE. You have been warned! If I could give zero or negative stars, I would. I paid for a simple carpet cleaning and my carpet was wet for three days. To add i insult to injury, the owner, customer service rep was the MOST rude, unprofessional, self loathing individual I have every encountered in any supposedly professional encounter, EVER. When I called to inform the company of the wet carpet, I asked, "Is this how to talk to people that pay money for your services?" He said, "This how I talk to people that wake me up when i am sleeping about wet carpet." Why are you sleeping when you are working? How and why is this my problem? Do not answer the business phone if ou are sleeping and do not want business! This company should be out of business immediately. read more

The best service I've had in a while ! Thank you Rob!! Your service was amazing man ! I will be sure to recommend you to others, you worked a miracle on my carpet thank you Deco Dry Restoration for your services! read more

The company never showed up. Made an appointment and confirmed twice the same day. No show!

Thanks Robb for the best carpet cleaning I've had in awhile!! Got on his hands and knees to get deep stains out of my carpet!! Highly recommend to all! Thanks Robb from Deco Dry Restoration!! Worked magic!! read more