I had a great experience with Hi-Vac Air Conditioning Service. I called this morning and they were able to take care of us today, before the weekend! The tech who took care of us was named Alex, and he was knowledgeable, professional, and took the time to explain the issue with my AC so I could understand exactly what was wrong. He refilled the refrigerant, got everything working properly, and answered all of my questions. Excellent customer service and quality work. I highly recommend this company and Alex! read more

Service is 10 out of 10 Stephon was my technician and repaired my a/c promptly and answered all my questions throughly!

Purchased my home in April 2022 and a key selling point was a new RunTru by Trane package unit installed by Hi Vac not six months before. As it turned out, RunTru was more like RunNot. The unit had problems almost immediately after I moved in which continued through July of this year: frozen coils, leaks, multiple failed TXVs, failed blower motor...the list goes on. Hi Vac was utilized for each repair and I paid for the annual maintenance plan. Despite the ongoing issues including several long stretches with no cooling, growing costs once the labor warranty expired, and some hit or miss customer service experiences, I remained a loyal customer until this summer because they had great reviews and I like supporting family owned businesses. This May the unit had frozen coils (again) and I was told the TXV needed to be replaced (again) even though it was just replaced in December. Paid for that fix. A week later not cooling again. This time it was the capacitor. Paid for that fix. Then I woke up one morning in June to no cooling again. The coils were frozen over (again) and this time I was told there was a leak behind the coils but the part wasn't available in FL. They added coolant and told me that would last until the real fix. It lasted a day. Temperatures in my home reached 90F with 60% humidity. I was then informed that the needed part would take at least three weeks to be manufactured but they would send two portable ACs for use in the meantime. Great. When I went a week without cooling previously no such offer was made, so I was appreciative of this improvement. I was promised that the tech would set up the ACs and make sure the house was sealed up around the units. Should have known it was too good to be true. The ACs smelled like mold and I spent another two hours after the tech left actually sealing up my home because he left gaping holes exposed to outside with both set ups and I almost had a large lizard in my master bedroom. But the real final straw was the call with John in service earlier that day. As he explained the three week timeline, I asked if it didn't make more sense to consider a new unit given the ongoing poor performance of this unit. Instead of offering some sort of discount for a new unit or connecting me with sales to keep me with Hi Vac the response was "well, you know you'd have to come out of pocket for that." No kidding?! So I did just that with a different company in early July because it was clear that Hi Vac did not value me as a customer and was not interested in retaining any part of my business. read more

We had an issue with our AC shutting off and the service tech they sent (10Jisaiah33311) arrived on time and did a spectacular job clearing out our drain line. He was professional, cordial, explaining how it all worked in terms we understood. He went further by offering ways to maintain our unit and drain line, greatly appreciated. This guy was a real operator. Give him a raise. Keith read more

I liked that the person that came to my house was not the typical sales person. Answered my question on quoted me on what I wanted.

do not go anywhere else for ac repair!!! do not go anywhere else for ac repair!!! do not go anywhere else for ac repair!!! there are sooooo many bad actors The workers are great, office gives them time to do a pro job. read more

Our heat didn't work on Christmas and after desperately calling several A/C companies on a holiday weekend, we finally reached one that could provide emergency service on the day of our call: Hi-Vac Air Conditioning Service The rep, Steve, called when he was on the way to let us know his ETA. He quickly diagnosed the issue. Although he didn't have a replacement part in his truck, he was able to provide an alternate (and potentially better) solution for our furnace. A rep from Hi-Vac called a few days later to be sure everything was working properly and to see if we were satisfied with the service. We are grateful that Hi-Vac was so responsive when we needed the service and sent a qualified technician to the rescue. Without Hi-Vac, we were on the verge of freezing and falling out of our chairs like the lizards falling out of the trees :-) read more

I met with Joe Dicresce to discuss the possibility of replacing our A/C unit. Not only was he able to give me pricing with 2 different options, but he thoroughly explained the differences between what I currently had and the two units he was pricing for me. From the moment we met, he felt like a friend. Joe knew his stuff and NEVER made the experience feel like a sales pitch.The day of the install was just as smooth. The crew that showed up was phenomenal! They were courteous, knowledgeable, and probably the cleanest technicians I have EVER had out to my house. When their work was completed, they explained everything to my husband and I, from how the unit works, to helping us set up the thermostat. When Joe came back to inspect the work today, he reviewed everything I needed to know about the unit, warranties, and how to get in touch with the company should I need anything. Words cannot express how happy I am that I chose to work with your company. read more

Hi-VAC is a lifesaver! We were preparing for a dinner party when our AC stopped working due to a clog. After countless calls to different companies, we finally found Hi-VAC. We spoke to Brandon over the phone, who asked us for details about what was going on. He was very transparent about pricing, and we agreed to have him come out as an emergency call. Brandon arrived within the window he gave and got to the root issue quickly. He gave us suggestions on how to keep our AC running smoothly and provided tips. He got the job done efficiently, and he was on his way. Thank you so much, Brandon. We saved their number as we will call them for all our HVAC needs in the future. read more

Communication: Operator told me the tech would text me within the hour to confirm a window when he would arrive. I never got a text. The next day I got a surprise call from the tech saying he's 15 minutes away. So they don't do a good job scheduling and giving you a heads up. Pricing: They have aggressive/surprise pricing. I knew about the $109 to just come out to the house, which was fine. But then they say "if you want me to look at your unit, it's another $135". So don't be fooled, it's actually $244 for them to come out to the house and review your system. And if you do go ahead with the repair, they don't credit you the $135 charge like I know a lot of other companies do. Service: They took apart the outside condenser to test for leaks. When my tenant got home late at night he said the temperature in the house was worse and showed 90 degrees on the thermostat. He went outside and found out that the HiVac tech never plugged back in the power source to the condenser outside! Or if he did, he didn't do it properly. Needless to say, I won't be using this company again. It's crazy I paid $244 to have a tech come out and make the problem worse. UPDATE 9/15/2022: The owner of the company called me personally and apologized for the service and explained this is not typical or what she expects out of her employees. She also resolved the issue to my satisfaction. I have updated my star rating to reflect this. read more

HI-VAC Air Conditioning Service - Invoice. - Heating & Air Conditioning/HVAC Near Me - Sunrise, Florida

Called about 5:30pm because AC started blowing hot air only . The after hours tech was at my house in about 30 minutes and fixed the problem quickly read more

Our first update to the last great review! Hi-vac came by to service all our air conditioning units. As usual their technician was very professional and efficient. We have tried many air conditioning service companies and they are by far the best in South Florida. All the others will try to rip you off and not stand by their product. Be sure to get a maintenance contract. It is well worth it. read more

Thank you, Joseph DiCresce, for a great experience sitting down with you at my home explaining everything, and, your knowledge of air conditioning, and thank you for sending out two techs the next day to finish up an innocent overlooked part that needed to be done, (Techs Markin & Verol both excellent in every way). I want to also thank the installers William, Gio and Jose for making the installation friendly and respecting me being a part of the install, your goal to satisfy the customer was above and beyond. I could not be more satisfied with my HI-VAC experience. My house has been starving for proper air conditioning and HI-VAC delivered. I highly recommend HI-VAC for all your A/C needs. xoxoxoxo The experience was so good I had to tip all 5 Tech's $20.00 each. Worth every dollar. read more

I contacted this company based on reviews and proximity. What I got was a general service contract and a air conditioner team from a Palm Beach company. I said I was interested in air conditioner service and a company I can rely on for regular check ups and service but they tricked me. Ass a new resident of Fort Lauderdale and a senior citizen, this leaves a bad taste in my mouth. read more

One of the AC units cut out on Friday Checked the usual suspects and it wasn't the thermostat or float switch... Contacted Hi-Vac via Yelp Got an almost immediate reply Friday night Called Saturday and set up an emergency appointment the same day Arnoldo (spelling?) was responsive, communicative, patient and helpful in diagnosing & explaining that we have a leak in the refrigerant Very good with reply and coming out and diagnosis Unfortunately, they weren't as prompt with the call for replacing our systems so we have another company out to replace the systems. read more

We called in an emergency visit on Monday morning and within the hour we had Brandon at our house to troubleshoot and fix our A/C issue. Highly professional and easy to talk to - he took the time to explain what the issue was and how to prevent it from happening again in the future! Thank you again Brandon! read more

Brandon came out and was great fast and efficient I recommend hi-vac for all your AC needs .

I been a customer with HI-VAC for a few years now and I am never disappointed with the customer service that their technicians provide. Brandon went above and beyond to help me with my AC unit issue today. Even when my condo association was making his job twice as hard, Brandon stayed cool, calm and collected in order to find a way around the obstacle that was placed in his path. Brandon did an AMAZING job today and I can't be more grateful for his help. I appreciate all the help that was provided to me by Brandon today and wish more people were like him. Thank you. read more

As a person who had never bought an a/c, I was very grateful to have been referred to HI-VAC Air Conditioning Service. This company is very reputable, professional and most of all honorable. Thank you Joseph, Evan and Josh! It was an absolute pleasure dealing with you. I recommend this company all day, everyday!!! read more

Hi-Vac had great reviews, but wouldn't come out to my house because we were still in our 14 day COVID-19 contagion window. They put the safety of their workers first, which I respect 100%. That could have been the end of the story, but the owner took the time to FaceTime with me and walk me through a fix to get my air handler working again until it could be professionally serviced. Peter and the rest of the team, THANK YOU VERY MUCH! read more

Very thankful! for the technician coming out in 20 minutes and figured out what's was wrong with the AC that was not working when I arrived home. Very professional and knowledgeable! read more

We have a 15+ year relationship with Hi-Vac. They installed a unit for us in 2005 and maintained it well over the years. It was still working well but at the age where it needed to be replaced. Their representative, Joe, stopped at our home yesterday and provided a quote. Since, Hi-Vac is a Trane Certified partner, we were able to take advantage of interest free financing over three years. We signed. Their team arrived at 9 AM this morning and installed our new unit in 7 hours. Perfect job and cleanup by Elvis and Giovanni. Highly recommend! read more

My thermostat quit working. The very professional tech. Diagnosed it as needing replacement. Stated he had one on truck. Honeywell t4. He showef me the part cost. 250.00 I questioned it at the time. I looked it up and it was available at home depot for 62.00. I understand they need to make a profit. But a 400% markup. Is just a ripoff. read more

Called for emergency service and service was provided within the hour. Quality and professional service!

The fan on the outdoor unit went out they came by and fixed it but after he left I noticed the fan wasn't really blowing out the hot air like I was accustomed to but the house was cooling off better. The it didn't. Call someone else and he hooked the wires up backwards and it was blowing the coil rather than sucking air off it. Not recommend at all. They will cost you more in the long run! read more

Happy with the overall service we received from hivac! No hidden fees. Very responsive and reliable. They did a great job replacing my ac

Although my new unit cost quite a bit more than what I wanted to spend, the customer service is what really stood out for this company. They took care of everything with my building so I did not have to do anything. From start to finish they were quick, responsive and very friendly. read more

Best guys in town for your A/C needs hands down! I found out about HI-VAC Air Conditioning through my employer as they also use them for our corporate offices. I've called HI-VAC a hand full of times to service my unit and they always respond within minutes and usually visit the same day or next day at latest. They truly deliver quality service, are trustworthy and reliable. read more

My a/c unit wasn't working. I tried to get my a/c guy to come and look at the unit but being mid September in South Florida, he was busy. I finally had to give up on him and call in someone else. I looked on yelp for highly rated a/c companies and Hi-VAC came up as 4.5 star rating and the reviews were good. I called Hi-VAC and one other company and left messages. This was this past Sunday at 9 pm. Monday morning around 8:30 ish, I got a call back from HI-VAC. When asked how I heard about the company, I mentioned Yelp. Anyways to make a long story short, I was able to get an appointment for the next day (today) and was given a 3 hr window. I was surprised to get a next day appointment since this is a busy time for a/c repair. Jason, the technician, showed up towards the beginning of the window. I was so happy when he told me he could fix the unit (I needed a new compressor which HI-VAC was able to locate one and he was able to install it the same day). Not only did he install the new compressor and fill up the freon (sp?), he was able to identify the reason the old compressor broke and fix it and do some cleaning of the pipes/connections. I am a happy person now that I have air again and a quiet running a/c unit!!!! I highly recommend HI-VAC. The other company did not call me back but that 's okay. Its their loss. read more

They tried to rip off my mother. Sent a tech who was clearly intoxicated and made me feel very uncomfortable. They gave me a quote for almost 3k to change the coul evaporator and some other piece on a unit that was purchased less then 3 years ago from them. Then when I called to complain instead of sending a different tech to check the unit they said they would honor doing the work for 1500 dollars. Thankfully I had another company come look at it and turned out that whatever they stated was wrong was not and the repair ended up costing me $150.00. Never again they should be ashamed of running a business like that Update: I reached out after they saw my message and I was refunded the 120.00 we were billed originally and they fired the guy because he was obviously not right. I can say I don't feel ripped off anymore since they did the right thing and my mom is really happy the acknowledged there was an issue. read more

My AC in my townhome failed. A HI-VAC technician came out and diagnosed a defective blower in my Rheem unit. He ordered the part and scheduled a return visit. Tech Steve came with the blower and completed the replacement. He then proceeded to do a complete inspection, which turned up a significant freon leak. He refilled the system, but explained there may be a leak which may have originally caused the low level. He suggested a recheck of the level in one month to determine if any has leaked out. Steve returned in one month, rechecked the freon level, and found the level stable with no loss. That gained my trust in Steve and HI-VAC. He could have easily told me there was a leak and that more work needed to be done, or worse, I needed to replace my system. Oh, and that return visit after a month...that was at no extra charge! A job well done. read more

Knowledgeable sales guy Joe and install of our Trane unit was exceptional. We got 3 quotes for same unit and these guys won out. They had great reviews when I researched. read more

OK, very successful, respectful, polite, on time. Clean workers, pleasant. I would call them back anytime. I recommend them highly.

Highly professional and responsive. Samantha contacted me promptly. She listened to my requirements, made good recommendations, and was very thorough explaining the services. She also gave me an accurate estimate. It is not easy finding such an ethical company. The technician was also very courteous and professional. I trust Hi-VAC and give them my highest possible recommendation. read more

I was surprised with the quick response on Friday before a long weekend. I called at 4pm and had them respond by 630pm. Verol arrived within minutes of the appointment confirmation. He was wearing a mask, gloves, and disposable shoe covers. He was friendly and knowledgeable. He was able to diagnose the issue and have it corrected within 20 minutes. Price and service were fair. Bookmarking them and will be using then again. read more

Out AC broke down on a Sunday during a storm. These guys picked up the phone and the owner showed up within a couple of hours. Quickly figured out what was wrong, resolved the issue and did not charge us an arm and a leg. We will for sure call them again. read more

I was searching for a replacement for my aging (14 years) Trane central air unit, which thanks to great maintenance, hadn't given me a lick of trouble. My incumbent service company never responded to my request for quotes. Via the Trane website, I found Hi-Vac... and from that initial contact I experienced one of the overall best sales and service experiences EVER. I got an e-mail immediately and set up an appointment for a visit. They are completely automated and paperless, which is exactly how I work as well. Joe came out and took a look around, and advised me about the options and replacement alternatives. There was never any attempt to "upsell" me, but only to get the right sized unit for the job. (I'm the kind of guy who does a lot of research, and asks a lot of questions, and Joe and his colleagues were never put off by that - in fact, they WELCOMED it - and answered everything to my full satisfaction). We decided on the current replacement for my old unit. Prices were competitive and everything was spelled out in writing. I was advised of my options IN WRITING and of the FPL rebate opportunity as well as financing and incentive offers. On the date promised, the team showed up. Professional, nice, efficient, immaculately neat, and they didn't mind at all my looking-over-the-shoulder questions. The exterior install was easy and smooth; the interior was slightly more problematic due to space but with some care and ingenuity everything fit perfectly. They stayed almost 2 hours longer than expected but there were no complaints - they were dedicated to getting it all RIGHT and to my expectations. All the old equipment was carted away and we got to test the unit with my ecobee thermostat and sensors. A week later, Joe returned to my home to personally inspect the installation and to follow up with me to make sure I was satisfied. In fact, he found a small oversight (which I never would have caught) with the outdoor installation - the office called me immediately to schedule a brief follow up visit. In addition, the office took care of all the equipment warranty registrations and is mailing me the certification. Plus they are managing the building permit application. There was literally nothing I had to do but open the door, pay the bill, and sit back. I really can't recommend this team highly enough. It's rare to find a service company in Florida who are legitimate and legal, professional, engaging, honest, and as fussy about perfection as I am. read more

We needed to replace our 5-ton Trane A/C. Thought we obtained quotes from several contractors and for different brands, we hired HI-VAC Air Conditioning Service to install a new Trane unit. We were very satisfied with their professionalism, reliability and quality of service! We made the decision to hire HI-VAC based on their excellent communications, their detail quote, with model numbers, and the fact that they are a Trane Distributor. In addition, the company had good customer reviews and the right accreditations such as the Better Business Bureau, ACCA, FPL contractor, Trane Comfort Specialist, and the NATE (North American Technician Excellence) certification. Unbeknown to us, we found out they also install A/C units for Home Depot. HI-VAC sent two of their own employees to do the split system installation. They do not subcontract the work. Their employees came on time and did a proper installation. They were courteous and professional; cleaning up after the project was completed. What we liked about HI-VAC is that they took care of all the paper work, including the rebates. They made the appointments with FPL and with the City to obtain the permit as required by law. They also registered our new equipment to ensure we got the 10 year warrant instead of 5 years. There were many other items included in the scope of work, which would be too much to list here. Suffice is to say is that HI-VAC did a quality installation! We will definitely hire them again with any future AC needs read more

Very professional and smart!! Joe came out to show me the options I had to pick a new a/c unit. Honestly I'm COMPLETELY clueless when it comes to a/c units & money costs. Joe was very detailed in explaining how it all works and honest with everything. No scam or trying to get anything over me. He is very well trained and knows what he is selling. Thank you Joe for answering all of my silly confusing questions! A tech came out, Josh. Did a fantastic job. No problems. He was friendly & helpful. Wonderful experience! I can't wait to see a change in my electricity bill!!! I'm now a happy loyal customer! read more

Fair price, same day service, knowledgeable technician. I highly recommend them. They are totally professional from the person who answered my phone call to the technician who repairs my unit. It was a totally pleasant experience. I will definitely use them in the future. read more