I've been going to this store for many years off and on. If I'm doing a project and need a tool or…read moresoil quickly, because it's the closest one to my home. When I go in, I ask where something I need is located in the store and all I want is to just go make a decision and get in and out as quickly as possible. Usually a man/clerk will tag only and mansplain and second guess my choice, or ask me how I know what I need. Basically saying things that are extremely outdated and sexist. I've gone in and watched how male shoppers are treated and it's a whole different thing. If you bring it to the cashiers attention in hopes she will let management know and make a change that fits with this decade, you hear, they're just trying to be gentlemen, hun. If you're a woman that is capable and isn't a damsel in distress, you shouldn't go there. It's an absurd and incredibly upsetting experience.

Great service and selection. Much better than a big box store. Friendly staff who go out of their…read moreway to help.

I needed to make extra copies of keys as I am moving to a new apartment. Typically I make key…read morecopies at a Lowe's or Home Depot, but a friend mentioned this place so I had to come see it! First step in, I love it! Tons of people helping customers find what they are looking for. As soon as I walked in someone asked if they could help me with anything, and they quickly made my keys for me. I spent time picking out key covers and carabiners. I'm so glad someone told me about this place. It's much closer than driving to other larger stores and they had plenty of stuff! I also can't say enough good things about every one who works here.

I love a small business. The crew at Maine Hardware are reliable, dependable, and always helpful…read more This is my go to for all things paint, hardware, tools, and even household products and extras I didn't know I needed but certainly make my life on an island easier. And they deliver to the Bay Lines! Awesome store that truly embraces a thoughtful customer-focused experience. Thank you!!!

Came for Daniel and stayed for Daniel. The cat is awesome and some of the staff are super friendly…read morebut the cashier must've been having a rough day because he was super rude.

They're always kind and helpful. They always ask if I need help putting heavy stuff in my car…read more Someone always asks if in need help finding anything. All staff wore masks and the store had 6ft markings on the floor.

The employees at this store went above and beyond what would normally expected of them to help me…read morewith a very difficult situation. Outstanding service & support. Thank you to both of the men who helped me!

The Falmouth Maine Ace is the best! They are so helpful, accommodating, friendly, and…read moreknowledgeable. It's always my first choice and I always leave happy and feeling respected. In fact, going to a big box store now is a real letdown.​

My friend and I went into Drillen True Value Hardware at 460 Cottage Road in South Portland, Maine…read more I was in the bolts and screws aisle, not quite finding what I needed. My (very) adult female friend told me she would ask an employee to assist. She went to the counter and asked the young man (with a reddish beard) at the cash register if someone could help us with the screws. The employee called out to another man working there, saying, "This woman needs help with a screw!" Then, laughing, he added in an equally loud voice, "You know what those are, don't you?" The two men laughed, as did the woman who was working the other cash register. Other customers witnessed this exchange. It was an ugly and humiliating display. It was deeply offensive and I'm unsure why a customer (female or male) would be treated that way. There are two things, however, that I am quite sure of. First, she and I, of course, will never enter this hardware store again. Second, we will not be timid about letting our friends and acquaintances in South Portland and neighboring Cape Elizabeth know how Drillen Hardware demeans women.

Not a big box hardware store just a fantastic locale store that has been around for years…read more Knowledgable and personable staff that go out of their way to make sure you have what you need and not more. My wife and I have never had a bad experience here and she grew up in Cape so has been a customer longer then I have. The staff goes out of it's way helping and educating kids who shop there too.

Oh my god this place is amazing. I worked in IT for Rejuvenation. They have this HUGE secret…read morestash of 30 years of buying antiques in their manufacturing space over in slabtown that sometimes they'd let employees buy from. This place is like that secret stash. Better really. I didn't want to post this review because now all you get to go there and buy up my cool shit. But it's a pandemic and I'm worried they won't make it. So go there and buy stuff and keep them going, just don't buy my stuff, ok?

My husband and I fell in love with a beautiful island from Portland Architectural Salvage last…read moremonth. We purchased it and brought it home but unfortunately, even after measuring, it was just too large for our space. We held on to it for a week in hopes that we could make it work but we ultimately couldn't. I thought, "there is no way we can return this," but my husband called anyway and Alice was so understanding and graciously gave us a full refund on the item. This level of customer service and understanding was SO appreciated. Alice went above and beyond for us and we will definitely be back in the future!

This company was absolutely nothing but helpful.. I recently had a leak under my dishwasher and it…read morehad came through to the basement before I realized it was leaking, so I disconnected my power supply and water supply to it.. studied were it was coming from to revel it was a part inside the dishwasher ( inlet hot water valve) checked on different supply stores on line , it was going to take at least 3-7 Days to get part including Walmart.com which it could be onwards on up to 10/12 days to get .. so I heard about this company on Yelp, and called them up with the part number and model number of Frigidaire dishwasher, the part was in stock , I drove to the store and paid less than a couple of dollars more expensive than online but available right there and then , there service was great, friendly and more than helpful, I paid for the product and got into my car and realized I forgot plumbers tape , walked back in and asked for the tape and salesman who sold me the part , through the tape at me in a friendly smiling face and said it's on the house, Great professional touch

Hello, We had very…read morepleasant experience to develop business with these guys. Last year we decided to build an energy efficient house so we needed experienced and qualified consultant to advise which windows we have to choose. Wee contacted MGBS and after a month we already had answers to all our questions and quote with price for windows. They recommended Intus Windows which we had never regrets of. The responses of those guys were quick and informative. Great job, this is how customer service should look like and something we will recommend to all our friends.

From the owner: We're a family-run business in Portland, Maine, offering high-quality European triple-pane windows…read moreand doors that help keep your home comfortable and energy-efficient year-round. We proudly supply Schüco uPVC and aluminum-clad windows, perfect for new builds or thoughtful renovations. As Maine’s top source for SIGA air-sealing products, weather barriers, fine cabinetry, efficient wood stoves, and more, we’re here to support projects of all sizes with personal service and expert advice.

This place rocks! Kat was super kind and so knowledgeable, really grateful for the expert help and…read moretips today. Can't wait to take a class!

You know how when you go to Best Buy and, against your better judgement, ask a salesperson for…read morehelp? And the BEST possible result is that whatever stoned teenager you're dealing with reads aloud from the boxes for you? Rockler is kind of the exact opposite of that. It's very clear that the staff there are all genuinely passionate and knowledgeable about woodworking. I love that they always ask, "What project are you working on?" Maybe it's a just savvy sales technique, but it always comes across as genuine curiosity. The store has everything from an incredible selection of hardware, much of which you can't find anywhere else, to all sorts of exotic woods, to multi-thousand dollar power tools. It's great to have a store like this so close to home.