Love this place. In the perfect location that I can walk to and the customer service is…read moreexcellent. Always here for my medical needs and wait time is not long. I have been coming here since I moved out here . Why is this place closed? I really hope he reopens.

Wasn't open on Sunday as listed on the door. I drove there very sick and on the door it's listed as…read morebeing open on Sunday but nobody was there and it was locked.

The medstar software and app is barely functional, and i work in tech. When i approached the front…read moredesk, i was redirected to filling in through the same app, which remained buggy while other patients were given paper. The front desk has the grim charm of soviet bureaucracy. My experience with medstar has been poor and i work in medicine and tech.

Made an appointment online and completed all forms in advance, including uploading my health…read moreinsurance information and photos of my insurance card. Despite that, check-in still took an extra 40 minutes--with no other patients in the office. During check-in, staff questioned whether I even had valid insurance and stood over my shoulder while I opened my insurance app to prove that I did, which felt unnecessary and uncomfortable. We then waited another hour to be seen and complete the visit, again with no patient volume and staff largely idle. Staff was also not polite or attentive throughout the visit. After that, it took another 30 minutes just to print a lab label, followed by an additional 10 minutes waiting for discharge papers. Nearly two hours for what should have been a straightforward urgent care visit. Extremely inefficient and frustrating experience.

This office is extremely disorganized. I made an appointment for 0800 for FASTING blood work. The…read morereceptionist at the desk tried to explained that I should not have made an appointment? She finally admitted that the phlebotomist had not yet arrived to the office. After waiting 20 minutes, I left. Time to get a new primary care provider!

STAY AWAY: OVERBILLED, UNETHICAL, A SCAM, CALL CENTER NIGHTMARE…read more (Please notice how they do not respond to their one star reviews...) I went to this urgent care for a small rash on my hand. I was in and out in under 15 minutes. No labs, no procedures, no tests, and no complex decision-making. The doctor simply looked at my hand and prescribed a cream. Weeks later I received a bill coded as a Level 3 visit, which is meant for moderate cases requiring detailed history, a full exam, and more involved medical decision-making with labs or diagnostic testing done. My visit had none of this. According to coding guidelines, this was clearly a Level 2 visit: a straightforward problem with low complexity and a simple treatment plan. Billing it as a Level 3 is inaccurate and feels like an intentional overcharge. On top of that, I was charged for a mental health screening that never happened, a weekend fee that was never disclosed, and even a new patient fee at an urgent care, which makes no sense. When I called billing, I was told an investigation would be opened. I followed up multiple times, only to be sent to collections instead. When I called again, I was told no investigation had ever been filed yet somehow the doctor had already "declined" my dispute. After I pointed out how impossible that was, the rep suddenly "found" my complaint in the system. The entire phone call was frustrating and unprofessional. The rep spent 20 minutes repeating my complaint back to me in circles and refused to transfer me to a supervisor until I said I was prepared to file a complaint with my state insurance commissioner and consider legal action. Only then did "the only supervisor" suddenly become available to call me back. When I asked for the supervisor's name, she said there were "many, many supervisors" and couldn't give me one. I pointed out the contradiction.... first there was only one, now there are many.... and she cut me off with a dismissive "have a good day." Before hanging up, I asked again for her name. After a long pause and more hesitation, she finally told me it was "Princess." Princess. THIS IS A JOKE. This urgent care and their outsourced billing department are not just making mistakes, they are taking advantage of patients. I know my visit did not meet Level 3 criteria, and being billed this way plus for services I never received is completely unacceptable. I am at a lost of what to do so the least I can do for right now is to warn others to PLEASE never go here.

Overall just not worth it. The first time $300 "concierge fee" is ridiculous. They aren't offering…read moreanything extra for it. Just charging people extra money because they can.

The best of the best! Lovely front desk staff, and Bethany and Rachel are incredibly knowledgeable…read moreand just genuinely nice.

Staff have generally been good, it's been easy to get appointments for even small issues. I've had…read moresome issues with a few doctors but it's mostly been fine. PROS * Service from nurses and staff was good * Admin around billing and appointments were easier to handle than other healthcare, part of why I keep trying AllCare vs. other offices. CONS * Frustrated that my request for referrals went to a less visible part of a their website. It wasn't a message, it was under My Health - Health Reminders at the bottom of the page. So frustrated.

FALSE ADVERTISING, REAL ATTITUDE -- STAY AWAY! Urgent Care Without the Urgent -- or the Care…read more AllCare Primary & Immediate Care on Old Georgetown Road in Bethesda proudly advertises "Immediate Care" and "Walk-ins Welcome" in big white letters on a red background. It's even in their NAME! That's a bold claim--and a completely false one. I went there because I was genuinely sick and needed to be seen--exactly why urgent care clinics exist. I sat there for nearly an hour filling out forms and handing over samples, only to be told at the very end that I should "come back at 5:30," more than 3 hours from the time I walked-in. If I could wait two more hours, I wouldn't have gone to a place advertising urgent care. What made it worse was that the waiting room never had more than two people in it, yet I was told they were somehow "fully booked." Then, magically, there was a "glitch" with my insurance--something that has never happened to me anywhere else. I calmly asked one simple question: how long until I can be seen? Instead of an answer, a little man with a full-blown Napoleon complex marched out and immediately escalated things--talking down to me from below, and acting like authority mattered more than actually helping a sick person. It felt less like healthcare and more like a power trip run by a healthcare tyrant. The end result: they simply refused to see me at all. This place is chaotic, misleading, and deeply unprofessional. I can't speak to the medical care, because I never received any--but if the doctors are anything like the front office, that's all the more reason to stay away. If you're sick and actually need timely care, go somewhere that means it when it says "immediate." If you need an urgent care in Bethesda, try MedSTAR Health Urgent Care, 4507 Stanford St, Chevy Chase. You will notice the stark difference in professionalism from the moment you walk in the door.

I went in on a whim today for a splinter in the ball of my foot. I thought I might be crazy but it…read morewas really bothering me and I couldnt get it myself. I just wanted to say it ended up being such a nice visit to a doctors office that I hadn't been to before. There was no one waiting so I was seen very quickly. Quick process checking in. Dr. Hayford was a delight. He was making me laugh the whole time and was just so sweet. They managed to get out my splinter with help from NP Lynch. They did such a great job and cant recommend them enough! My face hurt from smiling so much when I left.

From the owner: We are a Primary and Immediate Care center with Family and pediatric doctors, located in Bethesda…read moreMD. We offer extended hours of operation, from 8 am-8 pm Mon-Fri. Make an appointment online, call or just walk in.

I've been a patient with PrimeDoc for 3 months and I can say that the service from start to finish…read morehas always been pleasant. I can't speak on any other PrimeDoc location, but this one is a winner in my book. The office is spacious, bright, and quiet (for the most part). Dr. Jasmin is great! Not only is she personable, she took the time to listen to my concerns and go through the annual exam questionnaire. I found Dr. Jasmin on ZocDoc while searching for a new PCP, and at first I was wary about her open availability until I realized she was part of an urgent care practice. This makes it easy to make last minute appointments with her without having to pay an urgent care co-pay or jump through hoops. Follow ups have been quick, even through their portal.

Never got to see the doc. Told to rebook because the 15 minute appointment I had "chosen" did not…read morefit their criteria of a first appointment. I voted with my feet. I will never go back. Chris Landau

Absolutely phenomenal! Dr. Kinney is INCREDIBLE; very knowledgeable, patient, caring, and genuinely…read morecommitted to providing comprehensive care. His bedside manner is also impeccable; other physicians could learn from him. He goes above-and-beyond expectations to provide individualized care to his patients. Hands-down, one of the most consummate medical professionals we've encountered ever; truly sets and raises the bar. If you are seeking exceptional care from a kind-hearted and genuine physician, look no further!

I am from the Bay Area and last week attended our daughter's graduation from American University…read moreand was in DC to help her get set up in her first apartment. Unfortunately I developed an ear infection and bronchitis and fortunately I found Dr. Kinney and Metro Direct Care Medical. I was feeling too sick to try to sit in an ER and the house call from him saved the day and the entire trip. He took a careful medical history, and spent the time to listen as well as inform us of the diagnosis and the options. He prescribed the ear drops and medication that ensured I felt better within a few hours so that I was able to be present for our daughter and heal. He also helped us come up with the right decision not to fly until a few days later than planned to help heal the ear and bronchitis. I wish there was a doctor like him in the Bay Area!

My appointment for a Covid Vaccine was for 3:50pm, at 5:00pm I still was not seen. The staff member…read morecould only see 2 people an hour--but they scheduled 6 people per hour. I finally left without a vaccine. This was the second time I have had problem. The first was for a Covid Test that was scheduled for 12 noon but wasn't taken till 2pm. The person said they had to got to lunch, which is great, but don't schedule anyone if that is the case. Horrible system, and no a waste of time. NEVER GOING BACK

If you can't get in to see your doctor, or have no health insurance like a growing number of…read moreAmericans these days, then CVS's Minute Clinic is a good option. I perused their website to find out how much a visit here would set me back. It states $79-$89 for an exam. I was charged the former. There are no doctors on staff, only Nurse Practitioners, and maybe a PA at some locations. Stephanie, the CRNP I saw was great. She didn't rush through with me. She asked a lot of questions about my symptoms, and explained things well. Turns out I wasn't dying...but had an upper respiratory tract infection. She explained why my usual Z-pack wouldn't work, and suggested I buy Mucinex D (the type kept behind the pharmacy counter and away from drug dealers). Four days later, my cough is gone, but I now have a sinus infection. Maybe the Z-pack wouldn't have been a bad idea...certainly cheaper than the Mucinex. The only drawback is that you may have to wait to see someone. The website said they take a mandatory break from 2-3 on weekdays, but there was a sticky note on the sign-in computer (at 1pm when I arrived) saying that after the next person that was on the list they'd be on break until 3:30. Oh well, I put my name on the list, left, and came back around 3:00. I didn't have to wait until 3:30, as Stephanie took me about 15 minutes earlier, and at that time there was no one else waiting. So, I guess it is a crap shoot as to whether or not you'll have to wait. And if you're feeling crappy and can't get an appointment with your doctor, this beats going to the Emergency Room.

Where do I begin to say thank you and I also highly recommend, "doctors to you." Dr. Brown is the…read morebest there is for your medical needs. The request is a seamless process to make a request. You will get a response very quickly. The Customer service is impeccable and medical care so absolutely professional. I can't recommend this service enough. Thank you thank you!!

Please note that I am providing my review for the service request specifically. I have not received…read moreany services or been seen by any doctors. I found this medical business while looking for a same day, walk in service on the web for urgent care. To my delight this company supposedly services DC and comes to your home so I was very excited to submit a request since I'd feel more comfortable being seen in my home. But, to my disappointment, they don't serve "my area" in DC, specifically Deanwood. Perhaps it would be beneficial if they stated on their website which counties, DC wards, etc. that they service.