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    Dee_thestylist

    5.0 (2 reviews)
    Open 10:00 am - 7:00 pm

    Services - Dee_thestylist

    Applying hair extensions

    Haircut

    Hair styling

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    Ask the Community - Dee_thestylist

    Hazel Amour Beauty Salon

    Hazel Amour Beauty Salon

    4.2
    (5 reviews)
    2.4 mi

    I am taking the time to write this review to inform potential customers to BE AWARE of the…read moreUNETHICAL business practice that took place while patronizing Hazel Amour hair salon. I prepaid (which she stated is her standard practice) $460 dollars for tape ins (hair extensions) in advance for my future install appointment. After leaving the salon, I texted Karla (the only form of communication to her) that I no longer wanted the tape ins and would like a refund. It was only a couple of hours on the same day I prepaid that I requested the refund. I even asked if she had placed the order for the tape ins and she stated that she had not placed the order yet. Karla texted back if I was sure, and I said yes, I no longer wanted the tape ins. So, there was a clear understanding that I no longer wanted the tape ins and was requesting a refund. Karla said she would refund my money, but she normally does not give refunds and does not think she can refund (Zelle) back my money, however, since I wanted to be a returning customer, she would make the exception. Make the exception? Why is refunding a customer's money for a product and service that was not rendered is an exception? Then a couple of hours later, I received a text stating that she will be cancelling all my future appointments after she refunds my money. I texted her asking if she could provide a date for my refund. Karla rudely text back that she did not have a date and that she would keep me posted. She had missed canceling one of my future appointment, so I texted her to cancel that appointment so I would not be charge for a 50% cancellation fee she has in her policy. She rudely texted me back to stop texting her. How else am I to communicate?! This is how her business communication notifications and requests are set up. At this point, she was clearly irritated that I was requesting a refund. It has now been over 7 business days and Karla has not refunded my money, nor has she given a date for refund. And at this point, I do not believe she has any plans of refunding my money. Karla completely took advantage of me by taking my money! I have no recourse of getting my money back because I Zelled her the money trying to do the kind thing of paying her a generous tip which some of that money would have gone to the outrageous credit card fee she has for credit card payment. She should feel ashamed of how she is running her business! I just want future customers to know of her unethical business practices and to think twice about patronizing her business!!! I know I will be telling everyone I know to stay clear! BTW - The rating should be zero stars but I cannot post without rating with one star.

    The salon was bright and clean. Karla did a beautiful job on my silk press. Didn't use too much…read moreheat, was prompt, and worked quickly. She was very sweet and knowledgeable and recommended products and services for future appointments. I left with a gorgeous silk press full of body and bounce...in less than 2 hours. I would definitely recommend her.

    Photos
    TapeIn Extensions
    TapeIn Extensions
    TapeIn Extensions
    TapeIn Extensions
    Silk Press on Natural Hair

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    Silk Press on Natural Hair
    Chesapeake Salons

    Chesapeake Salons

    4.1
    (38 reviews)
    3.0 mi
    $$

    -1000/5 stars. TLDR: I booked my appointment over the phone and stupidly gave them my card (which…read morethey require). I had to cancel last minute due to work, the salon took all the money they could get out of me and threw THEIR OWN policy out the window. Warning- they call it a "fee", it's not just a "fee". Also I guess this place can just charge you whatever once they have your card information. I'm sorry but if I'm unable to make my appointment under no circumstance do I feel like it's fair to pay 100% of the service- nor did anyone declare what they meant by "a fee" over the phone or in the auto-text that came. I called Chesapeake Salon on the day of my hair appointment, I can't help when something last minute comes up at my job- and I realize and fully accept that I was going to pay a fee for messing up the schedule/wasting a salon expert's time. I will happily pay a fee, but 100% of it? They used zero (0) product on me- spent no time on me- and I'm expected to pay $200 for nothing! + { It goes against their website's own policy.} I would have totally been okay with paying half- maaaybe a little more. But I'm absolutely angry about this "fee". This is not fair and I was under the impression that I would not be paying full price. Heck, when I called- they had to ask "what were you getting done?" Completely unprofessional to not know what a client wants and to arbitrarily assign a price. A price that was never agreed upon might I add. ** Also also, nowhere was it overtly stated that I'd have to pay 100% of the service otherwise I'd have told my office that "no- I can't stay behind and help out today". If you go looking for the policy on their website you'll finally see what they mean by "fees" and it's sneaky how they fail to mention it + they fraudulently charged me- and that even by THEIR OWN policy! But more on that in a second... Over the phone while making the appointment they use vague language like "you'll have to pay a fee" like, I personally expect a fee to resemble 70-100 bucks. I should have noticed the red flags. They didn't tell me once that I'd be paying for a full service and not just a "fee" upon cancellation and these things shouldn't be used synonymously it's just misleading. A service they profit 100% from with 0 loss of product, 0 effort of their own. And yeah- argue all you want that I'm a time slot wasted. That I know and I agree. But a fee was what I was willing to pay, a full service slap in the face- no. Update 1: So yeah, I checked my bank account and that $200 is pending for a service I absolutely did not receive. Does this mean I'm owed product? Update 2: Still mad about this, went to the internet to look for their policy on their "fees". Their own website policy says I should have only been charged 50% because I called with less than 24 hour notice- their own words. They charged me 100% as if I were a no-call/no-show per their website. Weird- cause that's not at all what happened- because I certainly called and talked to someone within the 24 hours who TOLD ME I'd be paying them full service- before the time of my appointment. It didn't say "within 24 hours but no less than 3 hours before the appointment" for the 50%. Sketch-city. Do business here if you like the idea of a place treating others like trash. Update 3: The shady nature of this business knows no bounds. I saw another negative review here saying they have "wiped clean" other reviews they didn't like from Google. (That is where this original post lives) And so to protect my post I've saved it, their policy (with a time stamp) and I'm documenting the shenanigans with great interest. NEVER give a business your debit card especially over the phone and BEFORE you've even received service. I've learned my lesson and I hope this helps anyone especially during this time where money is tight and getting charged this absurd amount literally changes things completely. There's so many salons in this area (and these other places do not require card info up front) we do not need this abuse.

    Natalia is terrific! I wasnt sure what I wanted but after a consult and explanation, i decided on a…read morecut and full highlights. Natalia is delightful in addition to talented. She loves her work and it shows; I'm very pleased and making an appointment for my 21 yr old granddaughter. You will enjoy going to this clean, friendly salon.

    Photos
    After the first time I went in.
    After the first time I went in.
    Chesapeake Salons
    Chesapeake Salons

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    Dee_thestylist - hairstylists - Updated July 2026

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