Bottom line: This company may meet your needs if you only want cabinets and countertops installed and will coordinate everything else yourself. It may be adequate for a basic rental renovation where finish quality and attention to detail are not priorities. If you want a kitchen to enjoy for the next 15-20 years, we would not recommend it. In our experience, completing the minimum scope seemed sufficient, while corrections, cleanup, coordination, and important details required repeated homeowner intervention.
Full disclosure: We are neighbors with relatives of the owner, which was a significant reason we trusted this company. We paid every deposit and the final balance in full and on time.
The company would install cabinets and countertops, but coordinating anything beyond that was difficult. We discussed lighting, drywall, plumbing, electrical work, and microwave installation. The owner said he would help but would not quote or accept responsibility for it. He supplied subcontractor phone numbers, but we had to price, schedule, and coordinate those trades ourselves.
Our concerns included:
* The owner repeatedly used foul language about project difficulties, expressed that the customer is almost never right, and argued with the front office in front of us over sending an updated plan to another email address.
* After we found a measurement discrepancy, multiple emails and calls were needed to get the owner to remeasure. He insisted we were wrong, but ultimately confirmed his measurement was incorrect and apologized.
* A countertop subcontractor scheduling issue caused roughly a week-and-a-half delay. When we sought updates, the owner directed his frustration toward us.
* The top-mount sink was installed with caulk but without its supplied mounting screws and hardware. Sealant creates a water seal; it does not replace hardware intended to secure the sink.
* Cabinet sides had visible finish defects. Our concern was first dismissed, then blamed on the manufacturer. We were offered putty to apply ourselves. Construction dust was also left inside the cabinets for us to clean.
* Sharp points resembling fastener tips protruded through the cabinet backing in multiple places, leaving visible splintering. We cannot identify the cause, but the result looked unfinished and unprofessional.
* The upper cabinets were initially mounted with general countersunk flat-head screws instead of purpose-rated washer-head cabinet screws. The owner insisted this was best practice and made insulting comments suggesting we did not know what we were talking about. The screws were eventually replaced with washer-head cabinet screws.
* When plumbing complications arose, the owner strongly pushed us to build a false wall to conceal them. When we rejected this as aesthetically unacceptable, he made clear that the alternative was our responsibility. We worked directly with the plumber to replace the plumbing within the concrete-block wall.
* When the first plumber believed cabinet alignment prevented the dishwasher installation, the owner offered to come out but emphasized how unhappy his cabinet subcontractor would be about returning. Not wanting an angry subcontractor in our home, we hired another plumber. He found no cabinet problem and installed the dishwasher without difficulty.
The cabinets and countertops were ultimately installed, but the project required far more persistence and homeowner coordination than expected. The owner's dismissive responses, visible frustration, and resistance to concerns left us feeling he resented the project and treated us with contempt rather than as customers who met every financial obligation.
We would not hire this company again. Anyone considering it should ensure every responsibility--including plumbing, electrical, drywall, appliances, finishing, cleanup, trade coordination, and corrective work--is explicitly included in the written contract before paying a deposit. read more