This was my first time buying a house. Susan was helpful explaining things throughout the process…read moreand making sure everything was going as smoothly as possible.

My first and so far only interaction with this company was during a request for an inspection of an…read moreHVAC system at a home I was under contract to buy Working with this company has been very smooth and seamless and easy. The technician they sent out Otis was incredibly professional very very helpful and informational as well. This place is super reputable and whomever is training. These technicians is doing a great job. Otis spoke to me like a normal human being and I think was a little surprised. Also that I had a little bit of knowledge as well about an HVAC system. I understand that they also have the subscription and membership type programs as well, which is something I would do because I currently do it for all my other homes and do regular maintenance on my HVAC twice a year I will definitely be utilizing them moving forward because of the great experience I had

Mixed feelings here. I want to say up front I'd likely contact them again for an estimate if I need…read moremore HVAC work in the future, despite this experience. I moved forward with Appel to install a mini split unit in my attic conversion bedroom, mainly for summer use, after collecting multiple estimates. Why I chose Appel: the on-site assessment was the most thorough, as well as their documentation, the unit they would install was highly rated, service included a quality check and they offered the best warranty on service/parts. Not the cheapest but I felt the best price for what was being offered. What went well: communication once scheduled. I had to reschedule due to the tech falling behind on a bigger than anticipated job. No problem, mine wasn't an emergency and I had a new date within the day. Two techs did the installation, one outside, one inside. They arrived close enough to on time (given Indy's road construction) and both were really nice about my annoying dog. Especially the outdoor guy who had to navigate a more inconvenient path out so he wouldn't open the gate and accidentally let him out. I was working from home during the installation and both were courteous when interrupting me; I was in meetings much of the time. Both cleaned up following the installation-no trash in sight. Why the mixed feelings: it was difficult to contact with minor questions. I had to leave messages following their answering service, which got frustrating because...the indoor guy did some damage to my wall in the installation. He also removed my curtain rod and reinstalled it so it was no longer evenly placed over the window. I know this sounds trivial but he also didn't get it right the first time to account for the end cap and there was an extra set of holes. He didn't use the anchors and I discovered all of this when my dog sat on the bottom of the curtain and the whole thing fell down. He didn't mention the curtain rod but did show me the hole in the drywall under the unit itself. Appel did come out again and look at it but I had to keep calling back. Appel sent someone to assess the damage and he also fixed the curtain rod. He also explained why they couldn't install the unit another 4-6 inches to the left to avoid moving the curtain rod altogether, which really didn't matter because it already happened. He apologized pointing out the technician was new to Appel and hadn't yet learned how they did things. I understand training woes but these shouldn't be a customer issue. They ultimately put me in contact with their drywall/paint partner and we started that process. The indoor guy also didn't wear the booties and walked in and out onto my carpeted bedroom with his work boots, which I didn't notice until I saw the outdoor guy make a point of putting his on in front of the other guy when coming in. All that being said, the installation was completed within time and Appel did honor their commitment to repairing damages and their guy spent a lot of time fixing my curtain rod and writing it all up. I wish I didn't have to doggedly pursue it but I think this has become a standard for everything, unfortunately. My installation was about a half day, 5 June, drywall repair 24 July. Note: drywall/paint company was someone else and I had a couple of weeks where I had empty space with them, too.

Fast, efficient, professional. They took care of some dryer vent problems, explained everything in…read moredetail, and fixed what a previous company wasn't willing or able to. Very reasonable price.

An inspection was done on our gas burning fireplace . The…read moretechnician representing your business said it all checked out. Said it was fine and didn't even need cleaning! we have used it twice since Dec 2025. We had another inspection done today in the hopes of having a gas insert installed. Technician advised us NOT to use fireplace. Chimney does not pass code. Leaks in chimney. Flu is questionable when closed. So, very disappointed and would like an explanation for the cost I was charged for an inadequate inspection.

I have been a homeowner for over 20 years and previously worked my way through school as a…read morehandyman, but for big plumbing jobs I call these folks, who are the best I have ever hired. Brian was recently exceptional in Water Heater Installation. Transparent, fairly priced, and courteous. Home Heroes offers unparalleled service for plumbing related work in Indianapolis Metro hands down. It's about skills and integrity. Bravo!

This is apparently a family owned company and let me say that all the people I have dealt with here…read moreand which has only been by telephone are absolutely highly accountable, high integrity people. They are so incredibly helpful. They are quick to respond and very thorough in the work that they do. To be very specific, I had hired them to do a home inspection on plumbing and HVAC work. They in fact were a second opinion. And their opinion happened to be very detailed and very specific to truly make me fully aware as a homebuyer what was really going on and what to truly expect. I would definitely recommend them if you're in the Hamilton County area as they are truly dependable, and this is a company I can do business with that is reputable.

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

These guys will rip you off. They installed a 2ton unit for my 2100 Sqft house. 2ton is for 1200 or…read moreless. Ive tried to tell them and they told me they would only replace it if I paid them 3000 more dollars after I already paid them 13000. they have since ghosted me because I refused to pay them more money.

Fabulous service! We got incredible service and a knowledgeable crew to fix our plumbing issues…read more They found a problem created by another local company and fixed it. The whole job cost less than the quoted estimate because it was less complicated than originally anticipated. We have found our new plumbers! Thank you Phil and crew.

As a REALTOR, I'm frequently asked if I know of a good contractor to help with plumbing repairs or…read moremaintenance. This is an easy one for me . . . I tell them to call my plumber, Munson Waterworks of Madison County. Phil Munson and his Team are A++ and I always feel 100% confident that my clients will have the same excellent service that I receive. Phil and his Team members won't recommend a repair or fix that's beyond what is necessary; they will advise you of all your options and will get the job done RIGHT the first time. Call Munson's Waterworks, you'll thank me for it later.

I would definitely recommend Riley to anyone having drain/plumbing issues. He works fast and…read moreefficient and is very knowledgeable! The pricing was very fair and affordable as well. Thank you Riley and Hope Plumbing!

Corvin came out to address some drainage issues in our basement. He was professional friendly and…read moreleft the area he worked in better than he found it. Would highly recommend Hope for all your plumbing needs!

At the strinke of 12 on Christmas morning I awoke to my roommate telling my basement was flooding…read more It turns out I had a water main break and it would need to be excavated to repair the sewer line. I called two plumbers tbat dah but came out but only seemed reasonable howwver he couldnt do it until Monday. That Monday the came out got the line cleared then provided me a quote. Fast forward I get the money, the got me schedule right away. They came out did the job and I can use my washer again. Now that dig is not pretty it leaves ur yard a mess but Im thankful that my line runs in the back of my home bc I wouldve had a cow had that mess had to be left in my front yard. Okay going off topic anyhow they guys were nice and they got it done quickly. I would definitely recommend them; at least get a quote.

Great service, good communication and reasonable price. They replaced an exterior spigot that had…read morebroken. Definitely recommend!