I have had Hagan come to my home twice, once to check on a KitchenAid refrigerator and then later…read moremy Maytag washer. Both times I was contacted by a representative twice prior to my scheduled appointment to verify my appointment then again for any updates to the schedule. Both times the repair man was able arrive early. Both times the repair man was very polite and friendly. They carried booties and put them on to protect my floors. It turned out my issues were easy adjustments which was covered by the warranty.

They came to check on a refrigerator that was not cooling as a factory certified repair shop. He…read morelooked at it and saw another Repair place had done some work 8 months prior and deemed it serviceable. The problem is he didn't follow all of the factory rules (calling the warranty service line,ect.) while he was here. So I've been without a refrigerator for over a month. now i have another 4th company coming out. for the same problem if Hagan would have went by the book I'd have a replacement by now

I called them and told them what my problem was. They come out an in 2 minutes tell me exactly…read morewhat I told them was wrong. He said he could not fix it and charged me $89.95 for the service call. I will never call them again.

My girlfriends washer stopped working and so I checked for codes and replaced all that showed as…read morenot working. Afterward I rechecked the codes and all was clear. However, the washer still did not work. My girlfriend then called Hagan and Sons to come service and take a look at the washer. That was on a Wed. She was told it wouldn't be until Monday before they could get there. Meanwhile I researched what else could be the issue and took a logical and educated guess that the circuits board could be bad. During the weekend I told her to call off the repairman and I would just replaced the circuits board. Monday she was calling to cancel as Tom the repairman showed up. I heard her tell him she was calling to cancel the appoint. He just ignored her and walked into the house. He smelled like an ashtray. He then started picking up the boxes replaced old parts were in and just took them out and looked at them. He spent maybe 30 minutes looking at the washing machine and then told her it is the circuit board and then after that he'd have to check for codes as something else could be wrong but can't know until the board was replaced. He quoted $190+ to replace the board and told her if she wanted it done she'd have to pay now and then whenever the part comes in he'd install it. He then told her the part was on back order had no idea how long it would take to get and could be 6 weeks to months. I told her not to do it but get in writing the part number (after all she had to pay $90 for the service call) so she had paid for his knowledge and experience to know the EXACT PART # needed. It took several phone and voice messages to finally get the correct part number from as the part # given didn't match the part # on the washer. After he left she looked the part number up online found it within an hour ordered it at 1/2 the cost he was quoting and two hours later received an email notification the part had been shipped from Amazon. It took me only 20 minutes to remove the circuit board and have it out ready to be replaced. He told me nothing I didn't already know and can do. Just a waste of $90. Back in the day before the internet she would have had to pay for his service and everything in advance at his prices but not today.

When the tech showed up he looked at the back of the fridge then charged $70.00 which we only had…read moretwentys so he took four of and now after a month he still has not given us the $10.00 back as written on the receipt. He is a liar and a thief. I don't recommend him at all.

The best experience ever with an appliance repair service…read more Showed up on time and resolved the issue.. Al W

We had a few maintenance things fixed. We also had them build shelving for our garage. Austin and…read moreAlvin were professional and did a great job. We will be using them for future projects.

We had the exterior of our business power washed and the interior painted and they both turned out…read moreamazing. Austin and Alvin were both great! They were prompt and professional. We will be using them for all of our services moving forward.

I purchased a washer at Kings that only lasted a year, I had also purchased a waranty. The warranty…read morecompany assigned B and M electronics to fix the washer. The process has been a nightmare!! My washer went out on July 13 and it is now September 15 and my waste is still broke. B and M electronics has been to my home 7/23, 8/15 and 9/5 and each time the give you a 5 hour window that they will show and usually show up at the end of that window. Each time they showed they have brought the wrong parts. When I call to check the status they are rude and claim they are waiting on authorization. This process has just been a nightmare and still now washer!!!!!

Although the technician on our fridge repair was very pleasant, his fix on our icemaker did not…read morework as promised. This was a warranty repair and when I called B&M (within 1 business day) to request additional repair, they reported that they had closed the claim, billed the warranty company and would not stand by their work with a return visit. I would encourage this company to reevaluate their standards on customer service and insure that repairs are satisfactory before billing.