On the morning of my departure (a few days ago) from Saint John back to Montreal, my 20 yr old…read moreHonda was sounding and acting uncomfortably cranky. Not being an expert, I really needed a knowledgeable assessment of what was going on before making the 12 hour return drive home. I found First Stop Auto on 41 Adelaide Street in Saint Johns North End by sheer grace and good fortune. I walked into the office and first off asked if one of the fellas would drive the vehicle so they could feel what was going on. Without hesitation, Tim had the key and we took a few block radius spin. Though the shop was fully booked for the day, knowing I was on my way back to MTL, and I believe, because it was obvious I was "camping" in the vehicle, Tim offered to hoist Honda and make an assessment at the end of the work day, so that I could, if it was possible, be safely on my way that same day. I unstrapped my bike from the roof and rode into the tourist section of Saint John for the afternoon. (The Busker Fest was fun. Wonderful artists. And the indoor market, a few blocks up the hill, is worth a gander.) Around 5:30 Paul, the proprietor (I believe), gave me the prognosis. =D Almost my worst fears. He suggested I take the bus back, and that of course, the vehicle was not worth investing in, several components were on the brink of failure, BUT that my most immediate concern was the radiator. I asked if Honda was safe to drive. "Yes. I would survive but old Honda might not." =D. K. I stocked up on jugs of water. Took a couple old bottles of that rad sealer fluid in case of dire need, and already had a good stock of overflow coolant. A few Hail Mary's, a few Tibetan Chants, Paul and Tim's blessings, and I was back on my intrepid way. I bought Paul a lotto ticket. If he won I may not see him and Tim when I roll back into Saint John in August with a couple cases of fine beer! I would, without hesitation, send my auto business their way! Beautiful. Great people. Immeasurably grateful for businesses like this one.

Title: Disappointing Experience at Alpine Motors…read more Review: On November 16, 2023, I took my 2013 Volkswagen Jetta SE to Alpine Motors in St. John for an inspection, which cost $138. Despite the high price, I decided to proceed, considering the value of my car and the necessity of the inspection. I had already invested significantly in the vehicle, including a $1,000 water pump replacement and a $1,000 radiator repair. Four days later, on November 20, 2023, I returned to Alpine Motors for a series of maintenance tasks, totaling $1,881.21, including rear brake pads and rotors, left rear caliper, right door actuator, left rear wheel bearing, and rear left ABS sensor replacement. Despite these repairs, I was informed that a radiator support was still needed for the inspection. I agreed to this and opted to replace the radiator as well, incurring an additional cost of $1,585.85. Subsequently, welding work was required on the car, completed in April 2024 for another $1,000. Each visit for service necessitated time out of my day, highlighting the inconvenience of the process. Despite the significant investment and repairs, when I returned on May 24, 2024, I was met with the rude demeanor of the mechanic, who insisted on additional work, including new front brakes, fixing the CV boots, and addressing issues with the driver's door. This was surprising, particularly given the lack of previous mention of these issues and the recent passing of the inspection. Furthermore, the mechanic's attempt to insinuate negligence on my part, implying that I sought to bypass necessary considerations for an MVI sticker, was both insulting and baseless. It was evident that the technician was attempting to put words in my mouth, a behavior unbecoming of a professional establishment. Additionally, I found Alpine Motors to be disorganized, with poor communication, a sentiment shared by many others. Despite attempts to communicate via email, clarity and organization were lacking. Despite my willingness to pay for services, evidenced by my offer to cover the brief inspection out of courtesy, the dismissive attitude from both the mechanic and the secretary, Chloe, was unacceptable. Their behavior led me to promptly demand my papers and keys, indicating my unwillingness to tolerate such treatment after significant investment in their services. Moreover, I noted a concerning incident of the presence of intoxicants accompanied by its distinct odor during a previous visit, suggesting a lack of professionalism within the establishment. Ultimately, my disappointment with Alpine Motors led me to seek services elsewhere. I cannot recommend their services to others, given the lack of professionalism, disrespectful treatment, and apparent disregard for customer satisfaction. My intention in sharing this experience is to provide insight for others navigating similar interactions with service providers. You be the judge...

Thanks for letting me know that it likely wasn't in my best interest to do a transmission repair…read moredue to a leak on my vehicle. It was for an older car and the repair would have been expensive and not a good investment of my money. Glad to find a shop that values honesty and not just doing a job to make money. Steve

From the owner: Automatic and standard transmission specialists since 1975.read more

I took my vehicle in for a 9,000.00 repair job which is fine, I except that the work needed to be…read moredone. The part I didn't except was the electrical screw up and stated my case with obvious evidence. When I thought they would own up to the problem I got a 200.00 bill. I do see many of the review sites have been shut off. I think generally Legers does good work, but have a hard time taking ownership of their mistakes, which has happened to me a couple times. Leger's you to do better and take ownership!

My car needed inspection we knew the brakes could use love but nothing else 3k later and a huge…read moreheadache of disrespect and rude attitude and 3 months go by and our brakes literally let go and now my car is crashed and sitting in my driveway where it's been since. the car had no noise and they told me there was a hole in my muffler which a second opinion said was FALSE but they told us we had to have the work done at Legeres due to them failing our inspection. the car was noisy and brakes were horrible after the 3k. they are bull DO NOT GO HERE EVER!!!

On 12 Dec, getting close to the holidays, short on time, and I hit a chunk of wood on the road a…read morefew weeks previous, I brought my 2010 Tucson to Hank for an alignment. Said he had to change a rear, lateral stabilizer link, as the ball joint was toast. Sure, it's a 2010. I don't have a heated garage, so I gave him the green light. Then another phone call: the cam bolt was ceased. In the end I walked out with the part in a box (as requested) and a bill for $350. The ball joint was fine, even thought the part had been cut to pieces by a torch. I returned a few days later and he explained that it was the bushing that was bad. That made more sense, except that the threads on the cam bolt were dry, not a drop of penetrating oil. I also told him the car was still pulling to the right. He said something about the tires needing to be rotated. I had only recently put my winters on, and I always rotate them. Two weeks, and a highway trip later, the car still pulls, so I went to a reputable, maritime tire chain, on Fairville Blvd to have another alignment done. (Should have STARTED there! Duh!) Sure enough, alignment was way out. I returned to Hank's today to ask him to refund the alignment part of his bill from two weeks ago. He said, why didn't you come back? I said, I DID come back, and told you about it still pulling. I showed him the report showing the proper alignment and said, here's proof, it wasn't done properly. He started about my tires being worn again, and I told him about me already rotating them, that the new cam bolt was adjusted to max, and that the toe had to be adjusted from the front to compensate. He started about how his machine was brand new, very accurate, etc. I said, I don't care about the machine, it's the person using it. I want my money back. He said, I can't... I cut him off, saying, you can't or you won't? He said, I won't. Too bad. I told him, as the adage goes, 'Fool me once'... but there will never be a second time - I'll never set foot in your shop again. We shouted "pleasantries" to each other as I stormed out the door. Yah, have a nice day. Indeed.

On two different occurrences we have taken our car into Hank the Mechanic and ended up leaving no…read morebetter off then when we arrived. Both times they fixed the wrong part and added in things that we did not even ask to be fixed. Both times we spent over $500, and for absolutely nothing. They seemed to be very incompetent and only interested in making a dollar, not actually doing their jobs and fixing what needed to be fixed.

Amazing service and reasonable fee. I called afterhours due to puttingmy car off a side of a steep…read moredriveway. They semt a very nice young man who quickly understood his truck didn't have the required power to assist me. Shortly after, another gentleman showed up with a HUGE type of towing truck. With in 30mins I was off the embankment and sitting safely on the top of our hill with minimal damage. The company was very cautious and aware of not adding to the existing damage caused from my putting it over the embankment. These gentleman also treated me with dignity rather than a silly woman driver. Would recomend to anyone!

My car is almost 10 years old and the service team still treats me like I am new. Only ever the…read morevery best of service.

Purchased my 2022 Kia Seltos in Oct of 2022. Since then have been in for servicing on three…read moreoccasions . Extremely pleased with the customer service-staff are friendly and very accomodating.Thank you to Carey and Kia for making my experience such a pleasant one. Kathy McHugh