As a traveler, 1100 miles from home, I had the unfortunate experience of needing a body shop while…read moreon the road. I was rather offended when I took my car into King Mazda for an estimate to fax to my insurance agent back home, and the staff laughed at me when I suggested I might actually want to get the body work done before I head home. Apparently, this dealership is doing just fine in this difficult economy and doesn't need US dollars. It's not as if it were as simple as letting me know they were booked up. The insult was in the complete unwillingness to try to accomodate a traveler in need... and further insult to laugh about it. I've been very happy with my Mazda, but if I ever move to Saint John, I can guarantee King Mazda will not be the dealership from whom I purchase a vehicle.

I purchased a mazda 3 from King Mazda a number of years ago. They had to "order it special", and…read moreafter waiting nearly a week (it was supposed to be in tomorrow, then the next day, etc) the car finally showed up. It had a bad scratch across the hood - they said that happened during the shipping and would take care of it in their body shop (really!)... then, I looked at the odometer, and it had 3000kms on it. This was supposed to be a new vehicle! Not a demo. I also suspect that the whole story about it being damaged during shipping was BS. I walked away from the deal - but, wow, their shiftiness was mind blowing. After spending all this time with them, and then anxiously waiting a week for the car, needless to say - I was pissed. From my experience, I would stay far far away from this dealer. Not to be trusted.

So I spent near $500 for a lesson in diagnosing my cars issues. First I learned it only costs 85…read moreplus tax to plug in a code reader. I also learned that this machine may or may not tell you what's wrong. However I did learn some very useful trouble shooting steps that can help. After that they wanted to charge me $150 for a new part called a fuel injector, and then another 3 hours of labor at $159 per hour. When I watched a YouTube video, it shows me how to do the job in 10 minutes. I went and bought the same part at another store for $62, and replaced it in 10 minutes. It did not fix it. I broke down and spent another $65 at Amazon for a 4 pack and replaced all 4 injectors. Car is now running like new. Wish I had figured it out $500 sooner, but lesson we'll learned. And by the way, you can buy your own 5 star rated code reader for only $26 plus tax at Amazon. I hope I have saved other people some money.

I'm giving a 5 star review because an the amazing service today giving by the general manager Alex…read more he was absol wonderful today seeing as I was extremely frustrated prior to talking with this extremely kind men. a little back story shall we? I walked into Saint John Hyundai today confident in getting some sort of answer. my car door wasn't opening from the outside and I had to climb through the passenger. When I wented to talk to Candice my amazing friend who've I bought 2 SUV's through, always a breeze, however she was on the phone so I processed to service. Where I was greet by a kind young man... I didn't get his name. he directed me to the pull thur service when I was then greeted by a lady. I didn't catch her name either.. not that she cared, she proceed with tell me " we don't have room for you today, go back in and make an appointment " not even asking why I was there. So I go in to book the appointment alittle frustrated I waited in line. a girl came back from her break, Ashley. the nice young guy behind the desk who I spoke with first told me to go out and she'll book me in no problem. that way I didn't have to wait. Here is where I got really frustrated. i walk in and go " Ashley?" she went " yup " then told her I was told she could book me an appointment... her reply was " can you give me a minute, I just got off lunch" I could feel the burden I placed on her. this is where my experience turned from " I'm a burden" to absolutly thankful. however Ashley did apologize with an excuse mind you, she received bad news on her lunch. I came foward to tell her we all have stuff and my friend passed yesterday. Guess it was no excuse to be rude. Alex came over to me and asked what was going on with my car and if he could help, ( finally someone asked why I was even there in the first place ) he took his time taking a look at my car and I asked for his name. Alex, you made my day by being so openly friendly and welcoming. Thank you so much for the kindness I received. I love my Hyundai ( however, service..... do better)

Disappointed with services they make you buy in addition to the purchase price of a truck that then…read morehad defects

Well, after looking for cars on-line I narrowed it down to here and another dealer. This location…read morehad a few vehicles I liked better than the other location. I knew a sales rep here so I went on my lunch, spent more time than I had and asked him to get some figures for me. The sales manager refused to get pricing for me until i came into the office the next day then justified his price for 15 minutes and told me how many cars they sell before giving me the sticker price as the best he could do. Needless to say I bought elsewhere. The only reason I didn't give this 1 star is I give them credit for sticking to their guns on the price, although it did them no good.

Yet another disappointing experience with this dealership. They refuse to sell me a 2024 Taos…read morewithout their ridiculous "east coast package" for an additional $999. That package includes $495 worth of floor mats, trunk liner and mud flaps, and apparently $505 to insert the floor mats and screw on some flaps. It's not the first time I've left the city to buy a VW elsewhere because Saint John refused to be reasonable. Good luck, folks!

A great place to go! Joey was so helpful, and he got my car running light fixed very quickly. If…read moreyou need autonomy work done, this is the place to go!

Originally had my winter tire change over & sticker inspection scheduled at our local garage, but…read morecould not find the locking lug nut that was missing from my vehicle which i have owned for 10+ years. Called Dobson who had it last working on the front tire and asked them about the missing lock nut and they claimed i lost most likely. I did not, it never leaves my vehicle. Anyway, i asked them to cut them off and replace them with non locking ones. I was also having my inspection sticker renewed and they called me to say that the back brakes needed to be done. I just had them done 2 years ago + 1 week. They only had less than 20K on them highway driven. When i got there they drug out a rotor and showed it to me claiming it came off my vehicle. I went to my car and showed them the receipt from Summit Dodge in Fredericton. If i had gotten in to get my service done in a timely manner they would have been less than 2 years old and still warrantied. Well after speaking to the them and letting them know i wasnt happy i left the dealership still thinking about all the crap they said to me and realized i had a voicemail from them on my cell phone. The message said " This is Justin calling don't bother calling us back you can take your vehicle elsewhere you're not welcome here anymore. I would not recommend taking your vehicle here i would never take it back there anyways. Worst customer service ever. I guess i hurt their feelings by telling them i was not happy.

Service Department:…read more I have owned a Jeep since 1986. I used to get pretty good service, at Maple Leaf Motors, but that was a long time ago. The local Chrysler Dealership is now owned by Dobson. For a number of years, one of their senior staff was the service manager and I was always very satisfied with the service that he provided. Sadly, the front end service staff has changed over the last number of years and the previous service manager no longer works in that department. While the work performed by the mechanics has been satisfactory, the customer service at the service desk is terrible! I won't use names, or bother going into specifics, except to say that since they are the only Jeep dealership in town, they take very much for granted that you'll be dealing with them...They are rude and discourteous and at best unfriendly and have no concept whatsoever of 'Customer Service'. (When they have nothing better to do, they do eventually get around to serving you..) They certainly don't care whether you give them your business or not, so I definitely will not be taking my vehicle back for service any more. I have received great customer service from Fairweather Tire & Automotive, (right next door) and from Canadian Tire in Rothesay and would highly recommend both. Parts Department; I have had good customer service from the parts department. New Vehicle Sales: The last Chrysler vehicle that I purchased, was a 2006 Jeep TJ. I wanted to trade in my Jeep Liberty for a new TJ, but the Dobson sales staff were unable, or unwilling to let me out of my lease. Instead, I purchased my Jeep through Erin Dodge Chrysler in Mississauga, who were more than happy to help me out. The service there was top notch! I can't comment on the quality of Dobson's current sales staff, but since I won't be having my vehicle serviced there, it's unlikely that I will be purchasing a new Jeep through Dobson.