Mary from the Mentor store repaired a chip in my windshield that had started to crack. I got same…read moreday service at my office in Mayfield Heights, and Mary couldn't have been nicer to work with. I can't even tell where the chip was. Worth every penny!

Safelite performed the chip repair on my windshield in under 15 minutes while I waited. They worked…read morewith my insurance company. So I actually had zero dollars out of pocket.

The people are all very friendly and attentive. It's very clean. I had my windshield replaced. They…read moredon't charge you anything more than the quote. Because they took a little longer than anticipated they reduced my bill by $60. Their prices are lower than the other two I looked into. They do facility and mobile services.

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

The company came to my apartment complex while I was at work. They made it very easy to get my car…read morewindow repaired. Alan was awesome. It may be always included in car window repair but they cleaned up the shattered glass for me that was all over the passenger side. They must have saw the leash in the car because the guy assured me in the phone my dog would be okay in the seat. Fantastic job. Very happy with the service and result

Their division out of Columbus is just money hungry. I do not recommend, they add additional fees…read morelike a fuel/environmental/tariffs fee of $49 on top of the balancing fee and the $400 fee to just fix the window.

Very prompt and professional installation of my front windshield. Dwayne explained everything to me…read moreand he got the job done in about an hour. Highly recommend this location for auto glass repair/replace. Thank you Dwayne!

I am a field service technician on forklifts. I travel all over the state on a daily basis, from…read morecustomer site, to customer site. My service van is the key to my success and day to day operations. I contracted with Safelite to replace my windshield due to large cracks spanning across it. They were supposed to come to my shop in Amherst to complete the work. This company will not schedule for a set time, rather a window of time, mine specifically being from 2pm-5pm... That's fine, I'll just pretty much write off my entire billable afternoon to wait at the shop for them to show up. Early in the morning the day of the scheduled installation. I received a call from their service tech advising me that he was "super busy" and wanted to know if I could reschedule for the morning. I told him that I could not, I am already working at a customer in Cleveland and I will need to stick with the scheduled time frame. The tech sounded agitated and told me he would just then have to "roll with the punches and make it work". I called him back about 20 min later and offered him the location of my next customer in Cleveland and advised him he could do the install on their site while I worked. He refused and said later today is what he will do, still with an aggravated tone. I end my billable day at 1:00pm and drive back to my Amherst shop to wait for the tech and do other tasks while I wait. I called the tech at 2pm to advise I was at my location and was told to be patient. Fast forward to 4pm, the tech calls to advise me that he has miraculously found a scratch in the windshield slated to be installed in my van. I was told there wouldn't be a replacement available until Monday and I would have to reschedule for the same time window on Monday. I'm sorry, but I don't believe a word of it. If it was that easy to inspect my windshield prior to arrival then it should have been done in the morning when he loaded it into his van. The techs desire to reschedule in the morning and subsequent aggravated tone tells me this was his excuse to get out of doing the work as scheduled. Contracting this repair with Safelite has now costed me lost billable hours and I am left with no choice but to reschedule. I cannot and will not do business with a company that is going to cause me such great loss of billable time. I do NOT recommend Safelite for any commercial account. We have over 150 vans fleet wide and have had numerous scheduling and reliability issues with this company. I will be scheduling with a different provider, not Safelite.

NORTH RIDGEVILL, OHIO LOCATION…read more First, let me just share with you how funny these guys are! When they don't like your review. They delete it! ( It's okay Caliber, next is BBB review and more if this gets deleted too) DO NOT TAKE your car here if you want to see a building with professionalism! I started to walk to the building, but I noticed 2 employees GETTING HIGH. Then I overheard some short guy, Cody, Curtis, idk? while I was sitting in my car, he was downright nasty to his employees/co-workers. Yelling and cussing at them. I don't know how that short guy has any respect from people in his life or a company that allows employees to be treated as trash, but hey they can get high together, so I guess how that works.

Highly recommend this repair shop. They did an amazing job with my car and kept me updated with…read moreevery step of the process. They assisted me with my rental car reservation too making it an effortless process. They worked directly with my insurance company to make it very simple. If they are one of the preferred shops with your insurance company, I 100% recommend choosing them.