The people are all very friendly and attentive. It's very clean. I had my windshield replaced. They don't charge you anything more than the quote. Because they took a little longer than anticipated they reduced my bill by $60. Their prices are lower than the other two I looked into. They do facility and mobile services. read more

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but would've used Defender based on value alone.

These guys were great replacing the windshield on my SUV. From the first call they were courteous and communicative. They showed up prompt wearing masks and did the work at my house in under an hour - and also had a better price than others. I definitely recommend Defender! read more

The windshield on my Audi got chipped on a road trip out west, Defender came to the house, and the repair was made, can barely see where the chip was , very impressed!! read more

What a fantastic experience! Called around and Defender was the cheapest price. They quickly came to replace my window so I didn't have to leave. Very thankful I chose them to do work on my truck!! read more

I have used defender glass for many years and when changing jobs always have recommended them. I will no longer be using them personally or recommend them to my family or friends. Had them put glass in my car, trusted them to do a professional job, did not babysit them or park my car under the security camera wish I regret not doing so. Came out after working to get in my car after they did the glass or windshield and there was a 5-in gouge in my hood down to the primer that was fresh and not there. Took the car to show the manager and when I showed him he tried to tell me there was dirt in the scratch that I showed my supervisor at work and he rubbed it with his finger to see how deep it was gouged. When I told him my supervisor rubbed it the manager went to the back of my car and pointed out a scratch and said look the car has scratches on it. My car came from Texas and is extremely clean and had minor scratches but no gouges to the primer like the one in the hood where the technician was installing my glass. Unfortunately I have no proof because my car was not under the security camera and the manager denied it and told me he would check with his technician and call me back and I never received a call back. This is the world we live in now today that you have to babysit and watch everyone. You can't trust anyone to work on your car anymore unfortunately. Again I cannot prove it because I did not watch him do it and it's not on camera but I will no longer recommend this business Was not called back and did not even offer to buy touch up paint at the minimum. In the past they have been very professional and have done a good job. Just have a 5-in extremely deep gouge that is fresh in my paint that looks like crap on a nice car now. read more

Cannot thank Defender Auto Glass enough for getting out to replace my windshield in less than 24 hours. Their tech Randal did a fantastic job and did not leave any mess. Thanks to Debbie who answered the phone for making this happen. My husband and I couldn't be happier. I got three quotes and theirs was the most reasonable as well. A decent quote plus fantastic reviews that were already here on Yelp, a winning combination! We would highly recommend Defender and will use them again without hesitation should the need ever arise! - the Wheelers read more

$670$ off the wall windshield they sold me, according to BMW where it ended up after Defender installed it. They do not hold up to the promise that everything will work if you have rain sensors do not have them put the glass in and spend more money. They broke my rain sensors and i had to get it repaired at the bmw dealer and the Defender people were very rude and would not pay for it. The repairman that installed it had no clue on what to do to even troubleshoot it. Lol, he started googling it to find answers. I laughed at the owner when I told him how it was being handled by him. "GIVE THEM A BIG FAT FAILURE TO KEEP THEIR PROMISE" You will get what you pay for. Do not make the mistake I made and spend another dime or be in my shoes with a dealership bill they won't pay. read more

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they show up without the correct tools to do the job. yes they replaced my back window, but didnt reinstall my rear wipper ot the door moldings. they didnt have a $2.99 tool ro remove the wiper blade from the motor shaft i will never use them again, and i informed my insurance company to think hard about giving them any more buisness read more

They cut the wires on my remote start sensor and, tried to hide it. I talked to someone that said he was the owner (Rich) he was rude and had to send out a technician the following day because apparently I'm lying attempted to twist and tape the wires, unacceptable by my standards and also the original installer. read more

I had a very professional experience with Defender Auto Glass this week. l called on Tuesday to report my windshield needed repair and was scheduled for a mobile repair in Elyria, OH the next day! The dispatcher was very nice and helped get everything cleared through my insurance within minutes on the first call. The installer continued the professionalism on site with an explanation of the process finishing the replacement within an hour. Thank you Defender Auto Glass! read more

Got a crack in the front side door glass of my Equinox. Called around and Defender had the best price - by far. They set up an appointment for the next day, called and got my two hour arrival window (he was actually a bit early). Half hour later the glass was installed. The tech was very friendly, courteous, and did a good job. Very satisfied customer and would highly recommend them. Bob S. read more

Quick service, done in my own driveway. Better priced than the other big name glass company in town. Plus they worked with their partners at auto alterations and installed my windshield tinted already read more

I recently had my windshield on a 11 Prius replaced after a stone hit it and cracked it. I scheduled a mobile install by Defender AutoGlass from Elyria. Randall, did an excellent job removing and installing the windshield in my garage. I was quite pleased with the entire process and his professionalism. He is quite a craftsman with 22 years of experience. The whole process took about 45 minutes. The windshield comes with a no-leak warranty. read more

I had a cracked windshield they were recommended by my insurance company scheduled an appointment on Saturday morning, shop was locked no one showed up or even called me! When we reached out I was told they called me!! Liars! Wasted my time with no apologies. Will never use them again! read more

Great service and good price. We compared to top brand and they were 20% less expensive.