No work completed But I made an appointment with Jim and Auto glass to have my repairs done, we…read moresettled on 3:30, the morning of my appointment i reached out to notify them they could come as early as 2pm and he said great, 3:30 came and i called Jim wondering where they were and he informed me they will be to my location at 5 now, telling me that's how the business works. I do not recommend working w this company, as they seem to think appointments times are not something to stick by....shows exactly how they do business overall. Look elsewhere,

The receptionist was very polite & , informative. It was so easy going through my insurance. Took 3…read morehours just like the said. Very nice & neat on the inside. 10/10

I visited C-Auto Glass, formerly Cuyahoga Auto Glass, in January 2025 to fix the front windshield…read morewindow in my car. A friend noticed a long crack on it one day which surprised me so I needed to get it fixed. I called C Auto Glass a day before to inquire about their windshield repair services. The young woman on the phone explained the service and told me what days/times were available for an appointment. I scheduled an appointment right then on the phone. I was able to get an appointment for the very next day, on Friday, January 17th. Upon arriving, I was greeted by the front desk receptionist. My car was then taken in to be repaired. I waited in the small waiting room while my car was being worked on. I waited for about 2 hours until my car was ready. I was able to work on my laptop while I waited because they have wifi. They also did a recalibration (just over $200) which is readjusting the car safety system and sensors in the front of the car where the camera is. They used a software to do this and per my receipt, the process takes under 10 mins. After my windshield was replaced (about $300), I was told to leave the adhesive (sticker) on for 24 hours. This allows the adhesive to properly bond or stick with the glass. I was also told not to wash my car for 5 days afterwards to prevent harm to the glass. This may mean that they used a less durable glass but perhaps that is standard procedure. Service was efficient and friendly. It's early February 2025 now and my car windshield still looks great. I can see myself returning to this local auto shop if I need future glass repairs. **** GOAL of 365 reviews in 2025 - 32/365 total reviews in 2025 - 813 total Yelp reviews - Reviewed on 5 February 2025

I am back with both vehicles. Scott (manager) was very clear on what may have cracked windshield…read more He also explained oem vs aftermarket as far as pricing goes. Service was great...again...and i did not have to cause insurance to raise my rates due to loose truck or road debris.

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

These guys were great replacing the windshield on my SUV. From the first call they were courteous…read moreand communicative. They showed up prompt wearing masks and did the work at my house in under an hour - and also had a better price than others. I definitely recommend Defender!

I do not recommend. Absolutely no business acumen and very low communication skills which leads to…read morepoor service, lack of service, and not solicited service.

I sent a text to the company on their website. They immediately responded and set up an…read moreappointment to come out and take a look and do measurements. We had two broken windows. In two days, they were back and installed the windows that were broken. The installer was friendly, knowledgeable and quick. We couldn't be happier with the service.

BEWARE! I took my 1 yr old car in to have minor imperfections buffed out from the hood and was told…read morethe whole car should be done in order to have it all "blend" together for proper appearance. I disagreed but went ahead with it anyway because of no other choice. After waiting a week for it I picked it up and saw that the hood looked ok but, later on noticed when the sun was shining on it from a certain angle, that both sides of the car were covered in swirl marks from the buffing wheel. This is what I got for $400. I went elsewhere to have it corrected, spending more in the process.

Called them up for a detailing job. Great price. But what really pushed it over the edge was the…read moreattention to detail. They went above and beyond to return my Jeep in pristine condition. Friendly and detailed. My two biggest things when getting my vehicle worked on. They delivered perfectly. Thanks