I stopped in for a day pass around 3 months ago and received the best customer service EVER at this gym. The inside was extremely clean and the manager, Jacques, was incredibly helpful. If I lived in ABQ, I'd definitely be a member. read more

They love to spray metal cleaner during peak hours.. Strong chemical smell throughout the gym. Explained to one employee the issue who stated... Is it too clean for you bro?? Managers will keeps notes on you if you Explain issues and will use it against you later. Im over this place.. will never be back read more

There was a upcharge going into the new year making the membership $50. Now there's supposed to be another $5 upcharge and for what? EVERY LOCATION ALWAYS HAS A STEAM ROOM OR SAUNA OUT OF SERVICE! That's almost half of the amenities that is included in the membership. Defined is gradually going downhill and a majority of members are starting to notice. Each member I speak to have the same complaints about EVERY location. It's always an apology from the management team but no correction. Figure it out Defined. read more

Just visited the location to do a tour and sign up. Front desk worker says he's the only employee and I need to wait 15 minutes for someone else to arrive to see the gym. How does a facility of this size have 1 employee and the inability to do a tour for someone wanting to sign up on the spot. Immediately left and heading to another gym. read more

Gym is cleaner then other locations and busier also. My only concern is them mopping at 7:30 when they are busy because of slip and falls. Liability mainly. They close at 10:00pm so I don't under stand why mop hours before you close? Because of the diversity of ages this is a huge concern. read more

Defined Fitness Mesa Club - Look at the time they are mopping when they close at 10:00. Slip and fall waiting to happen - Gyms Near Me - Albuquerque, New Mexico

Ashley was amazing. First time here traveling. Super personable, good conversation, and a presence felt behind the desk. Will be back to this location if she is working. read more

Great equipment! Friendly staff. People are friendly too. Very big gym. Easy to move around to different workout areas. read more

Completely disappointed! They've done it again! Staff is consistently a no show to open the facility at their posted 4:30 open times. This is such a disrespect to members work schedules and personal life. read more

Defined Fitness Mesa Club - Gyms Near Me - Albuquerque, New Mexico

Hello I notified management but have decided to submit a review anyway. I have pointed out and mentioned to now. The second general manager, the mold that I see in. The family bathriums. I have a disability and need to use that bathroom to shower. They are always dirty. They look like they get cleaned once. Maybe twice a day which is unacceptable for the amount of traffic that goes in and out of those bathroom. This gym is the closest to my house. But I have to travel twenty five minutes to the Bosque location, which is cleaner and has better accommodations for anyone with a disability. I am not sure I want to give the Mesa location another try. But I am going to as the general manager promised, they would clean up their mess. If this happens again, I am calling. Department of Health mold is not good for people. read more

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If I could give no stars I would. Save yourselves and your $$ and stay as far away from this shyster business as possible Defined Fitness or is it the Hotel California? You can check out anytime you like but you can never leave. At least not your payment information. The crooks just keep taking money after canceling 6-ways from Sunday. read more

Love the new location. I have been to 4 locations including this and I can say that defined fitness has outdone themselves! I go to the gym for the cardio equipments, group classes and swimming pool. The space is great and the people that work there are awesome! Parking is plenty. Could be pack on after work hours so if you plan to attend classes plan to arrive a few minutes early for parking. water stations available everywhere. I am very excited to continue going to this gym. The only thing I would like to see is later will be a hot tub. I know it's more upkeep and all the equipments at this gym is brand new and updated but maybe in the coming years they will bring a hot tub. read more

Defined Fitness Mesa Club - Gyms Near Me - Albuquerque, New Mexico

I have not been in awhile but today was great. I met the manager Chloe and she was very nice. I did a short workout then the dry sauna. I hope to go back soon even though I live by the fairgrounds. The club was clean and the equipment is top notch! read more

Cannot get into contact with ANYONEEEE. I'm trying to cancel my membership because my husband is in the military and we moved out of state. I have called the corporate number NUMEROUS TIMES AND NO ONE ANSWERS THE PHONE. I have called the gym themselves and always get told 'we'll call you back' and no one calls me back. I can't go down to the gym because I no longer live here!!! And there's no email or other way to contact them! Do not join this gym if you ever plan on needing assistance from anyone over the phone. read more

The one star is specifically for the management at this place how are you going to be a general manager Brad Chavez and have to ask everyone else what to do? Also when two adults are having a conversation you should not come to your" general manager's " defense for brownie points Glen Rhodes who tried to prove me wrong.I was going to let things go and not do a review because honestly me and my wife's trainer's Lauren Chafins, Isaac Villegas,Cindy Long have all exceeded our expectations, hope this isn't a problem at any other locations my daughter goes to Juan Tabo location and has nothing but good to say about management and staff at that location maybe Mesa Club just has under qualified front managers. read more

I toured a lot of gyms and I honestly think it's one of the best in town for the price you pay. The staff go out if their way to be accommodating, the vibe is respectful as well as serious, and it's at a great location. It's also a newer facility so everything still feels new. I'm grateful to call this my home gym! read more

THE GOOD: New equipment, clean, and a convenient location. Hydro massagers! There are plenty of weight machines, which is nice. THE BAD: This gym is not free weight friendly. All the free weights are tucked into a cramped hallway with no real room to do much. It doesn't make a ton of sense to me to put the free weights in a cramped area that feels claustrophobic when there's more than five people in there. It feels like an afterthought. It should not surprise anybody that free weights are going to be popular, and it's a real shame that a custom built gym would not devote enough space. There is not enough mat space for stretching. The biggest stretch of mats is conveniently located along a stretch of un-shaded south facing windows and are uncomfortably hot. There are so. many. cardio. machines. Maybe that's a plus for some people but when I compare it to the free weights, it just looks gratuitous. *UPDATE* I'm downgrading my review because after finishing my first weight lifting session at this gym it has little to no organization. There is no grouping of similar machines in a way that makes any real sense. There are two cable cross machines that are across the gym from each other, and good luck finding any of the leg equipment grouped together. For a company that's been in business for so long, they really just didn't approach their gym with a thought of using space wisely. read more

I switched to define fitness from sports n wellness, which I had been a customer there for 10 years. I switched because define Mesa is closer to home and more convenient for my boyfriend and I. Unfortunately, I've had some issues with an employee of yours - Liza Ramirez. She is a yoga instructor there. Liza has been harassing me outside as well as at the gym. I do not feel safe and I have reported this to staff yet, no solution read more

Staff super helpful, but you definitely need to try a spin class with Yolanda!!! She is the vibe and she is amazing!

Awesome location! New new new! Great modern look and feel, good environment, everyone that goes seems to be serious about keeping fit! Enjoy all the amenities! read more

Attention: General Manager, Jacob Ortega, Operations Manager, Adilene Chavez Regarding: ANDREA SAIZ, Trainer at Mesa Club I am writing this review to thank Andrea Saiz for the impeccable quality of training provided to me. I am genuinely grateful to her for the outstanding professionalism and expertise she brought to my training session. I am extremely grateful to Andrea - SHE CHANGED MY LIFE. Thank you, Andrea and God Bless! Lorraine Tapia-Montoya (aka "Can't Walk AND Chew Gum) read more

I just want to go the gym where I pay monthly dues plus a large annual "maintenance fee" ( what are my dues for?) and use working equipment. Since that doesn't happen here, I'll go somewhere else. read more

Things got even worst with defined fitness mesa. After calling my bank and telling them to cancel any transaction made with this place. After three months of no transaction. Yesterday I was charged with 266 dollars. Which makes no sense when they said that the membership was around 40 dollars. If your planning to join. Don't. Because if you try to cancel any transaction through your bank. They WILL change their name to have them charge you again. For a gym that will go out of their way to get their money. You would expect the employees to clean their equipment for you. But no, they encourage you to clean after yourself. Also still the fact that the employees spend most of their time flirting with each other and shoving membership down new people's throats. The showers were very cheap and barely spray you, along side the men's sauna constantly smelling like someone pissed in there. I stopped going after two months. I'd rather go back to planet fitness. read more

I have been going to Defined Fitness for about 6 years and always had a great experience. However now that they reopened from COVID I tried calling to get my membership frozen for a few months until they stat the group classes again. I called all the gyms. No answer. Just a recording. I called the corporate office and left a message and never got a call back. Also when they charged my account they charged me for a class that they are not offering right now. Plus the way they treated good employees. Employees that were loyal and had been there for 10 plus years. Laying them off and not offering them there job back. Not right at all!! read more

I like how when you walk in you are greeted at the door and although I haven't been in much it has been a good experience each time.

They do not make it easy to cancel a membership I've been trying and trying and nothing is working if anyone knows how to cancel please help

I am very disappointed in the company as a whole, and am leaving a review at this location as it was my home club. The only good comment that I have is that most of the staff were very polite. But from here it goes downhill. I signed up for the 12 month membership back in September 2021. In late November of the same year, my credit card info was stolen, thus I had to get a new card number and Defined Fitness could no longer bill me. They called me on 12/16/21 at 11 in the morning and I missed the call. I call back 2 hours later and a polite woman answers the phone. I tell her I would like to update my billing info and also cancel my membership as personal matters had come up. Bear in mind, I was well aware I would owe the $100 cancellation fee and had no issue with that. She told me that she was still new and didn't know how to perform said tasks, took my phone number, and told me that an employee would call me back. Needless to say, an employee never did call me back. I call again the next day at 9 am and never even get someone to answer the phone. I also receive an email the 17 stating there was an issue processing my payment which I already knew. The only way for me to get into contact with them was to call. After the card theft, I was not comfortable entering my info on their website, and I have health issues that make me extremely high risk to covid which had just been diagnosed early December, thus I didn't want to go into the club. I call again roughly a week later on December 28, again a nice woman answers the phone, says that there is now a late fee on my account, and that I will need to pay the late fee and missed payments before paying to cancel. I request to speak to a manager as there wouldn't have been a late fee if they had answered their phones the prior week. I never heard from anyone there including a manager. Recently in Feb 2022 I get a call saying that I owe over 200 in late fees and club fees. If I don't pay, it gets sent to a creditor. I spoke to a nice man on the phone who assured me he would talk to the manager. They call the next day and state that there isn't much that they can do. He tells me that I'm more than welcome to go in to speak with a manager, so I do. The manager basically tells me that it's my own fault there's late fees and such, and the best he can do it wave two of them. I called multiple times to update my card info, and if they had answered their phones or called me back as promised, there never would have been these fees, nor would there have been club fees for Jan or Feb as I would have already cancelled my membership. He then proceeds to tell me that because I hadn't gone into the club, it is not their issue. Mind you, we're in the middle of a global pandemic and just weeks ago cases were at an all time high and I personally am high risk. So yes, he's correct, I did not go into the club for health issues. That does not excuse their lack of communication over the phone. He also tells me something to the extent of "We always have people at the front desk who answer the phone" basically calling me a liar about ever attempting to make contact with them. If you head on over to the Better Business Bureaus website, there are plenty of reviews that say just the same thing. They never call back, and there's times where they don't answer at all. For example, "I have been trying to contact via phone and via there online contact us form to cancel my membership and have not been able to reach anyone..... I understand normal protocols would have me going to the gym to cancel but with covid-19 I am unable to do that." Or, "...I called various times with promises of call back from supervisors and no one returned my calls. The location on high resort told me they would work with me and never got them to return my calls. I called the Abq Mesa West Side location and same thing." Basically, they scammed me out of money during a global pandemic by refusing to return and or answer phone calls and stating that it's my own fault for not risking my life by going into the facility itself. There are about a dozen more reviews on the BBB alone about their lack of communication. It's best you read those reviews before ever signing up for a membership with this gym. I do not recommend. I appreciate the politeness of the staff, but their ability to pass information on was practically non-existent and I suffered financially because of it. Find a better gym with managers who are competent enough to actually fix their staffs errors instead of accusing the paying customer for being a liar and at fault for situations out of their control. Do better Defined Fitness. read more

I was approached during my workout already over an hr and a half in, that they don't allow cussing and was told I have to put my face mask inside out (f*ck covid) not to mention had they told me the day before or even when I checked in or while leaving about it, it would've been fine however that was not the case they interrupted me during my workout. Their excuse was we didn't see it when you checked in um excuse me you take my temperature how are you gonna miss it. Let's not forget i also have zero f*cks given tattooed on my head but to them that's not visible..... IM BALD. At this point this is discrimination. I asked for corporates number and they refused stating he can't talk to you he's busy. Then they tried to make me buy one of their face masks. The club manager was very unprofessional and should not be in the position he is in. The gym is nice but I refuse to be treated in this kind of manner. read more

It just opened. Outstanding! Very nice job in building this gym. Now one of the best gyms in town! Great equipment. I like the layout of the whole gym. This gym probably has the most state of the art equipment in town. I got a great cardio workout and there is plenty of weights for the lifters. I also used the hydro massage they have near the front. The pool is suppose to be open this week so I'll be back. Take a drive down Central past Coors and a left on Unser and you are there! read more

I am trying to cancel my membership. I am being told I have a contract that I must pay $100 per person to get out of. Why was this not explained to me when your annual enrollment fee went into effect? In doing some investigating, no signatures were obtained for a contract or terms. I also found out about their don't ask don't tell training that is taught to their employees. This is an unethical way to run a business. I am very disappointed in this company and advise all not to commit to defined. Acct. 104031 read more