In life you will have a battery issue. So glad that they were polite, knowledgeable and helpful. To…read moresay the lest, looks like whatever your battery need is they will have it or direct you you to where you can find it. The selection is vast and the value was extremely reasonable.

I had problems with my battery that was completely dead. I spoke to the gentleman about it n he…read moresaid it may be my alternator that has drained my battery. They were going to sell me a new battery. But as I futher explained to the gentleman that issued I had he said let me test it first n try to recharge it. Thankfully it took the charge with no problems n started up when I put it back in the car. Going back into the morning to have them check my alternator. There are very professional and polite very happy doing business with them

What an absolutely BRUTAL experience I had with the Batteries Plus branch on Williams St. in…read moreFredericksburg, VA! I called ahead and spoke with two people, one the manager, about programming an automotive FOB I had purchased. The Manager told me she could program it and to come in. So I make the 30 minute drive to the store, give he my master key FOB and the new blank OEM Fob to program. She looks up the car programming information, confirms they can program it, and rings up a $75 programming charge, which I think at the time is reasonable. The exchange is very quick and she sets out to program the car... About 30 minutes later she comes back inside and says, "I can't get the FOB to accept the programming." And proceeds to hand me back my Fob. I ask her if she intends to refund the programming charge which she only now tells me, "That is not refundable since we are programming your Fob. But we can program the Fob we sell for this car, but its not in stock." [Thanks for sharing your policy UPFRONT on your policy of 'no guarantees on programming third party Fobs (which most all are btw)'!] SO I order a new Fob from them for ANOTHER $75 and drive 30 minutes back home to wait a week until the new Fob shows up. When I get home I discover that a slew of electronic systems in the car have been reset, no doubt to some programming gaff. I am able to straighten them all out and figure I would bring this up when the new Fob arrives... A week later, the new Fob comes in and another individual phones to tell me the Fob is in. Before I drive down I ask him, "If this Fob does not accept your programming, will you refund the money spent on the programming which I had paid previously?" He goes away and huddles with his Manager and says that since the programming was paid for the other Fob, they would not refund the programming then either - and this is the Fob I just ordered from them! But he says, "If it the new Fob does not accept programming they will refund the money on the new Fob, but not the programming." I explain that makes no sense and that perhaps its best they just refund the money on the Fob so I can save the hour long round trip since my risk remained the same that this was a continued dead end to program a viable Fob. The counter guy on the phone then tells me that I have to come back in anyways to run the card to return the new Fob charge. I then tell him that since I have to drive back down there now they might as well try and program it since there is nothing to lose at this point. I tell him I will be in in about an hour... So back I go, and 30 minutes later I walk in the door only to be immediately told that they will not attempt to program the new Fob and will only refund my money for the Fob! Seems they had reservations that they could program the car after all - even with their own Fob. They could have said that in the first place. Scam! alert!! What an absolute waste of time and money believing anything that comes out of the mouths of this bunch. It is simply incredible the level of incompetence surrounding this store. I have been to other Battery pus branches over the years and this is easily the WORST I have ever been to. My advise to all reading this review is to: 1.) Ask (many, many) questions upfront because they will not be forthright or upfront with you. 2.) Believe nothing they say, and fact check everything they tell you. 3.) Save your time and money and find an honest vendor that actually gives a damn. These folks absolutely could not care any less - though they do work at that. Hard, hard, hard PASS!!!

Never use this company and especially not the Fredericksburg location!…read more I have been a customer of this company for 15 plus years...Mostly out of Woodbridge. The past two years here in Fredericksburg. As I have read in other reviews the punk (Didn't get his name...Dreads) behind the counter fed me the line that it was somehow my fault the battery went flat because it was under 9V. I explained what had happened, but he is god of the counter and will not argue...'you can leave the store' as I was rounding my kids up to leave the store smh. On my way home, I decided to call and get him to explain...Maybe over the phone he isn't so fragile. Same line...policy this and calling me a liar again about how the battery flatlined. I push back in conversation, no cussing no yelling, and the punk says 'I will not be yelled at' (clutching his pearls) and hangs up on me...the customer. Deception and disrespect is all you will find from this store as long as they continue to employ that guy. I filed a complaint with Optima, am leaving a few reviews, and may move on to the BBB. BTWs...After all that I was able to repair the battery on my own no thanks to this place!

Thanks for the great customer assistance afforded with my mobility scooter…read morebattery problem, you solved my problem. very friendly and professional. Bella

I was tracking down replacement batteries for my Fleetwood Motorhome got a hold of the EXIDE OEM…read more They had me contact Battery Outlet Inc as my closest distributor. I worked with Jamie Phelps who was great! Jamie took care of the order and they even provided installation services. This was a big plus as the batteries weighed 76 lbs a piece. Their installer Mike took care of the removal, cleanup, install, and testing. Watching Jamie working with the customers on phone and in person was impressive he really knows batteries!

I went in to replace the battery in my key fob and they were very helpful and friendly. After they…read morereplaced the battery they let me check to see if it worked before I bought it. That was so great cuz I had problems before when I had it changed I was stuck with a bad battery and I couldn't return to get another battery put in unless I was willing to pay another charge. Seriously! Never went back

awesome service ! can be trusted. Friendly service. Did not need an appointment excellent.read more

Quick and responsive input to find a battery for our UTV. Fast service on site. Nicely done!read more

I am BEYOND grateful to Central Battery! This last summer Ryan was so kind and amazing to do a…read morebattery check for me (I use my car a lot for work), years ago Jack absolutely saved me when my previous battery died and he put in a brand new one in for me, it was my first time purchasing from Central Battery. Recently I had the complete honor of working with Jack again to get new one in. Please, please use Central Battery if you can, it is one of those things I simply don't think about until the time comes and I can assure you these guys are the best of the best!!

I can honestly say I walked into Batteries Plus completely misinformed about a battery purchase. I…read morethought I knew what I needed, but I was quickly humbled by how little I actually understood. Thankfully, I had the pleasure of being helped by the store owner, Tish, who completely turned the experience around. Tish was patient, empathetic, and extremely knowledgeable. She didn't make me feel embarrassed for not knowing, but instead took the time to explain everything in detail so that I could make the best choice. Her professionalism, kindness, and genuine desire to help stood out to me in a big way. Because of this level of service, I won't go anywhere else. Batteries Plus has earned my trust, and I'll always be a repeat customer at my neighborhood store. If you're looking for great products and even better customer care, this is the place to go!

I know nothing about batteries, currents, charges and all those other associated words. But you…read moreknow who does? These guys. Friendly customer service, knowledgeable, quick to find me what I needed - I was in and out in seconds. AND they tried to save me money. I needed watch batteries for an online banking card reader from the UK and needed four of them which would have come to over $20. They gave me a different battery that still works and cost me $14 in a multipack. Yes, it's cheaper on Amazon - but I needed something ASAP. I appreciate all their efforts, but sadly the batteries didn't work as they were just a bit too thin in width and wouldn't press down on the contact strips fully. I should have taken the reader with me, really, but regardless, impressive customer service, even if it is a bit pricey in here.