I had an appointment and visited the Ferguson showroom. The rep said she would send me details on…read moreappliances I liked for kitchen remodel by the next day. A week passed with no word. I emailed her. She said she was busy but would get info to me and help with my decision. Another week passed. I'm trying to finalize a complete kitchen remodel. I purchased $15,000 of items at the competitor. I'm not shopping at a store that apparently doesn't need or want my money.

Only if you have an appointment. We were not offered and customer service when we stopped by.read more

Great service and honest! Was told that I needed a new stove because it was smoking.read more

I connected with this business after requesting quotes here on Yelp. My Bosch dishwasher stopped…read moreworking and began showing an error code that required repair. Contact with the business with consistent and very helpful. The parts needed were covered under warranty, but took a few weeks to arrive. They got me on their schedule first thing and were in and out in less than an hour! My dishwasher is good as new.

Absolute Nightmare - DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That's when the 'service' stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When--and if--someone finally picks up, they are rude, dismissive, and constantly refer to a 'manager' (who is NEVER available, and ALWAYS in meetings...) needing to weigh in. Twice, I was "accidentally" disconnected after waiting 45 minutes. To call this frustrating does not even begin to cover the agony (and waste of time). The Stalling: Every time I actually get a human on the line, the story changes. Every call ended with "We will do this by tomorrow." or "You will hear from us by next week." or "My manager will call you back this evening." None of those things actually ever happened. It was blatantly obvious they are just stalling to keep the money without doing the work. It took us WEEKS to finally get our money back. The Verdict: Save yourself the headache, the wasted time, and the money. Do not go into business with them. Find literally anyone else.

Mr. Appliance encourages online scheduling which I did on Sunday, March 29, 2026. The website…read moreoffered Monday afternoon, March 30, as the first available date. I chose Monday afternoon, March 30, and the website sent an e-mail confirming the date, between 12 noon and 4 pm. On Monday, at 1:45 pm, I called the telephone number provided to ask when the technician would arrive. The local Mr. Appliance person said that my appointment is scheduled for Tuesday instead of Monday. I protested to no avail. The excuse is the Richmond office is closed on Sunday. Thus, the Mr. Appliance website CANNOT BE TRUSTED to make an honest appointment. I will report, again, after the technician visits, tomorrow, Tuesday, March 31.

I called to see if Trible's repaired Bosch dishwashers. I spoke with Raine and was informed that…read morethey sell appliance parts but do not service appliances. I asked if she could recommend some repair services and she took the time to provide a few options. I am so impressed with her willingness to go above and beyond! If I ever need appliance parts, I will work with Trible's. Also, if parts are needed on any appliance repair jobs; I will ask the service contractors to purchase the parts from Triple's.

Trible's sets the standard for the best combination of (1) a gigantic warehouse that is better…read morestocked than any other company in Virginia and (2) superior customer service. Before I found Trible's, I usually had to call several places, fight with websites to discover that only one of the chains in another state had the part, and/or I had to wait for days the part to be mailed or pay for overnight shipping. Since I found them, they have had in stock virtually every obscure part I needed for every appliance I have had to repair, from vacuum cleaners and dishwashers to air conditioners that are 10 or 20 years old. One or two other places might match their great customer service attitude, but none can touch their vast irange of parts they have in stock. If you don't use Trible's, you are uninformed!

I am absolutely obsessed with Ollie's ! Been going here for a while now. Each time I go, I find so…read moremany goodies. Sometimes it's messy. Most times it's pretty organized. The staff are friendly if you need help. They've got literally everything you can think of. I typically go to Ollie's for windshield wipers bc tell me why we are paying so much money for them- but Ollie's has them $10 and under? Thank you! Every baddie should be checking out an Ollie's for better prices.

This Ollie's has a decent selection of books, toiletries, toys, crafting/accessories, snacks, and…read moremore. It is still relatively organized compared to other stores but has definitely room for improvement. Great value for the products here. I did not have an interaction with the staff until checking out. Though the line was long, it moved quickly as there were 3 cashiers on that afternoon.

I live in Richmond, VA and bought a generator just before the big snow/ice storm hit because I was…read moreafraid I would lose power. Thankfully, I did not, but when I went to return the generator, I found out that there's a 7 day return policy for them. Today is day 9 and the first day I could get out to do the return. I called the store and the corporate office and got the same story..."so sorry, I know there was an ice storm and you were unable to get out, but the terms are the terms." I get that there are terms, but there are also extenuating circumstances and I'm now out $900 that I can't afford.

I have been here before, but today was an all-time low and frustration. I really needed to find…read moresomeone to help me with some electrical service outlets, and I literally walked around for seven minutes, and so many isles of the store, trying to find one associate and cannot find anyone.. Off to Lowe's I go.

The store itself is decently clean and friendly, nothing that stands out there. What got me was the…read morewebsite. I don't know if there's been an update to the floor layout or what but I didn't love going online to see what I needed was in stock, only to go where the site said, and find unrelated merchandise. Zip ties were online listed in aisle 12, when they were in aisle 2. They were listed in bay 4, when the store hadn't had bay layout in so long I can't remember. I found the zip ties eventually, no one helped me, I didn't ask. Overall, not great, but I got what I needed

Lowes as a corporation does its best to be the first place you think of for hardware, fixtures,…read morepaint, lumber, garden supplies, appliances, tools.... whatever you need from a hardware store. It is a real shame that the local execution doesn't match the marketing hype. We needed a new clothes dryer and were prepared to buy one. We'd even done our homework and knew what we wanted. So all anyone needed to do is show up and take our money. With no one in the appliance area (or anywhere nearby) we pushed the button at the desk.... "special assistance is needed at the appliance desk." We waited. The announcement repeated three times as the lighted button blinked off and on. After the third repeat, the button went dark, apparently signalling it was time to give up. With no help in sight I pushed the button again. And we cycled through the announcements again. And then again. No one, not even a manager if there was no available staff, cared enough to come take hundreds of dollars from me in the space of maybe 20 minutes. We walked out and went to another business. Lowes lost a sizable easy sale. Another couple was there at Lowes at the same time, looking at refrigerators. They kept hovering near us as we all waited for anyone to make an appearance. I assume they left soon after we did. Lowes has a lot of products and I know they make a lot of money. The stores are huge. So they need to consider diverting a few of those marketing dollars and use them to hire more people.

As I get older, I find that everyone that has been taking care of things for me is also aging…read more From doctors to dentists to barbers to favorite waiters, I keep stumbling over someone else who has up and retired. (How rude!) So it was, this time, with my reliable appliance guy that has been working on things for me for decades, and my dad's appliances even before that. Apparently he likes Florida. And with a busted ice maker, I found myself scrambling to find a new, reliable appliance repair person. Thank goodness for Yelp! After scanning reviews I found CK Appliance Repair. CK was very professional. The technician came out and took a look, and took the time to confirm that there was nothing simple that could be done to repair the unit. He checked online for the part and ordered it from a source in Louisiana, and scheduled the follow-on appointment to install it. I was given a price that was higher than I would have guessed but not outrageous. The installation appointment went well, as well. The technician not only did the job but pointed out a few things that needed attention in the upcoming year or two. He also answered some questions for my planning purposes about additional jobs -- replacing an aging microwave and dishwasher, etc. Everything was done quickly, cleanly, and at the quoted price. I was happy. I will be calling them again.

DO NOT USE! The first time the technician visited he claimed to have fixed the issue with our…read moredishwasher not fully washing the dishes. We tested it and still had the same issue, so they put some parts on order. We waiting another week for the parts to come in and for them to accommodate us into their previous schedules, and when the tech showed to install the parts he realized one of them was cracked because why would you want to ensure you have a quality part BEFORE going to the customer's house for install??? We let this slide even though it had been weeks at this point. They ordered a replacement for the 'new' part and another week went by. We were the morning window and tech called at 8am (they'd never come early the other times, and we needed a dishwasher so I had agreed to the 8-12 window, which they always showed up closer to 12). I asked if he could delay our stop until 8:45 or move us back in the day and he flat out REFUSED. THIS IS THE SAME TECH WHO DID NOT CHECK THE REPLACEMENT PARTS BEFORE COMING TO OUR HOUSE THE PREVIOUS TIME! I figured he would have given us a little grace considering the grace we showed him for his complete incompetence...I was wrong. I argued with him for a minute and said I'd call his office to which he said 'they can't tell me what to do' after previously saying 'the office makes the schedule.' Complete moron. The office was of no help, the grumpy lady who answers the phones could have cared less and told me to pound sand. We just decided to buy a new dishwasher and eat the $120 'service fee'. WHAT A JOKE! AVOID THESE PEOPLE AT ALL COST!!!