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    Deka Lash - Winter Garden

    3.3 (3 reviews)
    Closed 10:00 am - 8:00 pm

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    2 months ago

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    3 years ago

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    3 years ago

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    Luxury Nails and Day Spa

    Luxury Nails and Day Spa

    3.6
    (116 reviews)
    4.2 mi
    $$

    May is the best! She is so sweet and truly cares about the health of your nails. She helped me on…read moremy nail growth journey and truly will always want the best results for you. She is incredibly talented, very gentle, and really knows how to work with hands. You can tell she has a lot of experience. I would recommend her a million times over!

    My wife has been going to this salon since 2018. She used to walk in, but because of her limited…read morework schedule, she started making appointments. She always booked with Nerith because he did a great job. Unfortunately, her appointments with him were double-booked not once, not twice, but three times. The first time, she arrived for her appointment only to be told someone had double-booked him. She let it go because she understood that mistakes happen, and she saw another technician instead. It happened a second time, and again she let it go. Last Thursday, she specifically told the receptionist to please make sure her appointment would not be double-booked because it had already happened twice. She was assured everything was confirmed. On the day of her appointment, Nerith called to tell her he had already been booked with three other clients at her appointment time and couldn't take her. He asked if she could move to 5:00 p.m., so she adjusted her work schedule. Within five minutes, he told her that wasn't available either. He said he'd call her back, but never did. She even texted the personal number he had given her, and her message was left on read with no response. Since he doesn't work weekends and she needed her nails done for a wedding, she called the salon on Saturday and asked if either V or Leah was available since they had done her nails before. She was told Leah was on vacation and V was off, so she was booked with Tom. About an hour later, she received a call from the receptionist, Valentina, telling her that the technicians she had been seeing + TOM AND COCO no longer wanted to work with her because they hadn't been able to satisfy her and that she should find another nail salon. I was shocked, and more importantly, so was my wife. In almost eight years, she has NEVER been rude, disrespectful, or demanding. She has always tipped every technician and has rarely asked for anything to be fixed. On a couple of occasions, she noticed bubbles in her polish or asked for the nail shape to be even. Even then, she was polite, accepted the service, and still tipped. When she asked for a reason, none was given. She was also told there was no manager available, but later the receptionist said a manager had instructed her to call, which was confusing and made it seem like she wasn't being truthful. Looking back, my wife ignored too many red flags because the salon was convenient and close to our home. She should have left after the second double-booking. Instead, after years of loyalty, she was simply told to find another salon without any explanation. This has been one of the most disappointing customer service experiences we've had. My wife was left feeling hurt, disrespected, and completely blindsided. After being a loyal customer for nearly eight years, she expected honesty, professionalism, and basic respect. Unfortunately, she received none of those. Needless to say, neither my wife nor our family and friends will be returning to this salon!!!!!!!

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    Luxury Nails and Day Spa
    Luxury Nails and Day Spa
    Luxury Nails and Day Spa

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    Jacques Janine Windermere

    Jacques Janine Windermere

    2.3
    (3 reviews)
    5.0 mi

    The definition of shady business practices…read more I arrived, briefly explained what I wanted, Carol got down to business, when she finished she asked me if the length was good while it was wet, I said yes the length is good, and then she picked up a hairdryer and started blow drying my hair after asking if I wanted it wavy or straight. When I got to the front desk the price was $135 when I had booked a $75 haircut, and I said why is this the cost I thought it was supposed to be 75? She replied it was for the blowout. I said the blowout is not included in the haircut? And she said no. I said nobody told me that, and nobody asked me if I wanted it blown out. She repeated, it's not included, and it was clear to me that she didn't speak much English and I don't speak Brazilian Portuguese, so I paid$162 for a blow out and a haircut and tip instead of $90 for a haircut and tip. I have never been to a hair salon in my life that did not include a blowout in the price of the haircut. If you want to charge separately for that and let someone walk out of there with wet hair, fine, but you can't just start blowdrying without a word--without asking, "do you want your hair blown out, that is a separate charge" and then charge them for it. This is so completely shady, not something I would expect from a nice salon. If she'd asked, I would've said no, because i didn't need it blown out that day. I just wanted it to look nice the next day, and it would have looked the same the next day if I had done it myself at home for free. Needless to say I will not be going back even though Carol did a great job on my hair.

    I went In last Friday for an all over highlight job with Carina. I told her as well as the…read moregentleman that she had translate for her that I didn't want it so close to my root & that I wanted it to fade in. I've bleached my hair before so I know how it should feel and come out. I was left to process for two hours. I didn't notice till I got home how terrible it was. It's far from the color I wanted, my roots look terrible and splotchy and she damaged my hair so bad that it is now breaking and feels stretchy & stringy. It was so bad that I had to go to another salon the morning after to chop off a good portion of my hair. For the amount of money I paid ($400), I shouldn't have to go through this. My hair is unbelievable right now and to top it off I was charged for a treatment I was unaware of that she did till after the fact. I will never be going back to this salon and neither should you!! If I could give it 0stars I would

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    Jacques Janine Windermere
    Jacques Janine Windermere
    Jacques Janine Windermere

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    Deka Lash - Winter Garden - eyelashservice - Updated August 2026

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