Came in with large open wound. Sat in ER for 5 hours. When admitted, had both doctors say I could…read moredischarge. I Just needed a vaccine shot. They knew it was workers comp, so instead of discharging, forced me to stay 24 hours longer just to get shot. They told me I could just come in and get it and go home, but in thebwritten notes said no. Next day, didnt schedule the vaccine until 5PM. Sitting here fine for 24 hours to get a shot I could have walked in and got seems like a $$$ grab.

Had pacemaker implanted. A dr not associated with my surgeon and whom I did not meet ordered 3…read moremedications upon my discharge at a local pharmacy. I told my surgeon he said to immediately stop taking them as he would not recommend them. I called the director of floor I was on and asked who this dr is n why is this dr treating me. We spoke briefly and now the 'case' is closed. Unbelievable. I'm guessing it's a scam.

My daughter has the flu. We went to the ER lastnight. I…read morecan't begin to tell you how grateful and thankful we were to have the best RN Jason. He is a supervisor and lastnight was his night off. He came in to help his fellow employees. He is a man of excellence. He is attentive , never waited for any of our requests. He explained everything to us. He would come in and out of the room to make sure she was OK and to give us updates. He answered all our questions and put her at ease. He educated us about xrays, the flu, what to expect next, the amount of Tylenol and ibrofuren to take once home. He even took the time to make sure my daughter had a note for work. Thanks to Jason we had a wonderful experience. This is the only place we will go when ER services are needed.

Lobby was empty, waited a couple hours for a painful UTI and thought they would do more since it…read morewasn't my first one that I had and I was in severe pain. Waited in a room after they collected a urine sample from me. All just for the PA to walk in and ask if I knew I had a severe UTI.... Yes yes I did. I just wanted to know why I've had so many and been to urgent care multiple times as well as being on meds multiple times. I figured they would check my kidneys or listen to my concerns but all he asked was if I had allergies to medications and that was it. No exam, no further questions. Now I have to pay for two separate bills just for them to run a urine sample and have me wait in a room. Never going back. Urgent care would've been way cheaper and easier. The second star is for it at least being clean.

Nobody wants to go to the ER but my husband experienced so much pain just before midnight that we…read moreopted to get it looked at right away. Dr. Wilson is a very kind, and compassionate Doctor with a great deal of experience. My husband was quickly taken for a CT and diagnosed at treated as rapidly as possible. The nursing staff was excellent as well. Kind and accommodating and even gave me a warm blanket while I waited. The facility appeared to be clean and kept up.

The woman at the front desk should not be interacting with people. She was extremely rude to my…read moreparents, not helpful at all and dismissive. My dad asked a couple of questions and she acted like she did not hear him. She only turned to my mom to tell her that, since they didn't have insurance, they needed to pay a deposit before anything else. She said it was emergency, not "urgency" and to go somewhere else. When asked if she could refer somewhere she simply replied: "I don't know". They left because of that interaction and went to seek treatment somewhere else. If she hates her job she should just go somewhere else instead of spreading negativity.

Amazing, caring, attentive, and kind. I was very happy with my care here! From check in to check…read moreout, everything was smooth and painless. It felt like everyone on staff genuinely care. My husband was also guided well and greeted by name, which helped him feel welcomed. Exceptional facility

Excellent orthopedic hospital; Dr Berghoff was amazing, food was great, nursing & PT staff also…read moreawesome. If you need their services, they are the best in the East side of Phoenix. Easily accessible from the 202 in Mesa.

My cousin has been a patient several times at Abrazo Arrowhead campus and I would like to recognize…read morethe amazing customer service that Yesenia has from Conifer health. Her care and her compassion is second to none her ability to perform her job and make a patient feel special has made a major difference in my family's life. I sure hope this gets to her because somebody with customer service like that and the ability to do their job that well needs to be recognized. Thank you, Yesenia. You truly are a life changer for my cousin.

My friend broke her hip last Thursday. Came in by ambulance. Had surgery the next day. She was told…read moreby her doctor she needed to get up and moving immediately. However, there wasn't anyone around all day Saturday or Sunday to help so she laid in her bed all weekend. She had to use the restroom several times & had to wait over 20 minutes for help. Today same story but had an "accident" in her bed at 9:30 am. It is now 5:15 & no one has been in to clean her bed! Was told at 11:30 today she was being moved to rehab facility today. Still no word from anyone. Anytime we ask what's going on, they say "we're working on it..." Disgusting place.

BEWARE of this location. They seem to follow no ethic or moral code, they're money scoundrels that…read moretake advantage of people needing this critical service I went here after a car accident. I explained to them that unfortunately I was uninsured and unemployed, but I was wondering if they could provide treatment because I had severe pain all over my body after being in a 3 vehicle collision just an hour ago. The receptionist said yes, and they led us to the back. After they took my vitals, I was informed that I would need to pay a $600 deposit before leaving and I would be billed the rest. I explained that I didnt have $600, which is why I had explained my situation upon arrival. They told me I would be charged the $600 regardless of whether I stayed or not because they were already providing the service (taking my vitals), so that I might as well stay. I was made to feel like I had no choice to I started calling relatives to ask if I could possibly borrow the money. I was advised to leave and decline services, so I politely informed them I wanted to leave and they could bill me the $600 later but I didn't want to stay. On my way out I overheard the receptionist tell the nurse that she HAD told me about the $600 upfront cost, so I turned around and corrected her. I reminded her she, in fact, had not. Why would I accept a service I knew I couldn't afford ? She then snapped back and me and basically recanted her earlier claim to the nurse by saying, "We are not LEGALLY OBLIGATED to inform you of any costs, only to provide you care." I told her it wasn't fair to disclose to patients that there is an upfront cost until AFTER it's too late to deny the charge. They deliberately waited until they took my vitals to inform me of upfront cost. She insisted that she did nothing wrong as she was following the law, and I walked out. Please don't go to this location. Do not trust people like this with your health. Taking advantage of people needing this critical service is a disgrace. Beware

Wouldn't recommend this nasty place to anyone. I was waiting there for about 2 hours. They didn't…read morecare about the patients. I was about to die I was cold and fever I asked for a blanket from a nurse. She said ok and she never showed up with a blanket. I ended it up to leave the emergency room and I went to different locations. Please don't waste your time here

We had an emergency situation with my husband and he was transported here in the middle of the…read morenight. I will tell you that during this long stay, we interacted with dozens of different teams. And this was an overall good experience. From the security people, nurses, techs, doctors, cafe staff, and even the cleaning crew- we were treated respectfully and everyone communicated with us. And these doctors took the time to really explain what was happening. I know from stays at other hospitals that family is often left in the dark about how and what needs to be done, but they have all been very transparent and ensure we know what they know.

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.

Excellent valet service provided by Luis and Tim--professional, courteous, efficient, and attentive.read more

Day 11 of our Dignity St. Joseph's 2026 Tour. There are five St. Joseph's review pages for 350 and…read more500 W Thomas Road. I have to sort out where to comment. Many of the 1 ratings on this page pertain to billing, Emergency Room experiences, and feelings of mistreatment. Our family member, several weeks ago, felt the imaging staff had no respect for her fragile body and curved spine. They knew what they needed to do, they had a long, busy, full night. The patient was a technical task needing solving. Some years ago, a doctor gave me his opinion from, as he said, "The view from 30,000 feet. " The view here from 30,000 feet is "Medical City". I do not know how many thousands of people "live" in this city from Janitors to food prep, nursing, brain surgeons and administrators. It is a complex place dealing with every aspect of human bodies, birth to preservation, and who is going to pay for these services and how. January, 2026 we learned, at a physical therapy center, the insurer of our family member withdrew Medicare Advantage coverage from them December 31, 2025. We scrambled. Elderly, on Medicare, we fell back on standard Medicare, but paid out of pocket for awhile. My heart goes out to people crushed between low pay and less than stellar medical insurance, and the medical institutions treating them, no matter the circumstances. We do not know what this hospitalization will ultimately cost our family. Care of our family member has been deep and wide. I think of thecduffering of my ancestors from falls, infections and the many diseases I get vaxed for. It is miraculous age. I see medications delivered at millionths of grams keeping a body functioning and relatively oit of pain. I am amazed. I see the teams assembled to work these medical miracles and I am amazed.

i had the stomach bug and they took good care of me…read more because i could not hold any fluids down so they gave me iv fluids and they explain what i have really well

I went to Banner Estrella Medical Center's ER for severe pain and ended up needing emergency…read moregallbladder surgery. Not exactly how you want your day to go, but honestly the staff made a really stressful situation so much easier. Everyone was super prompt, professional, and kind from the moment I arrived. I was in way too much pain to remember most names, but my nurse after surgery, Elijah, truly stood out -- he was incredibly patient, compassionate, and made sure I was comfortable and taken care of. Overall, it was a really good experience despite the circumstances, and I'm very grateful for the care I received. Huge thanks to the whole team.

I had to go to the ER last night for a heath issue. I have been in many ER's over the years, this…read moreone was the CLEANEST ER I have ever been in. As I rested in my bed, I watched two staff literally wipe every nook and cranny from floor to ceiling with cleaning products. They were sooooooo incredibly thorough! Nursing staff was top notch, and listened to my concerns, addressed medical needs and took great care of me! Every single staff member I encountered was friendly, professional and super clean! I would give 6 stars if I could! I will be going hedor my urgent care needs!