I delivered a baby here and when you go to the main entrance where they tell you to go if you are…read morein labor, you have to hit a buzzer if it is after hours. the maternity staff come to open the door to let you in, when I arrived, I was 8 cm dilated and for me to have to wait about five minutes for them to come downstairs to let me in is crazy and they asked my significant other if I was able to walk , I was still in the car and instead of I'm coming to me they want me to walk to the doors, but I honestly could not walk, my contractions were so bad. The one nurse, I didn't like her demeanor but I understand she was trying to help me as well as do her job, but I was laboring fast and could barely even move. It wasn't my first baby, I have had WAY better experiences elsewhere but I also have all my kids in a different state.. the maternity ward is significantly outdated , rooms ran down and super small. The food was nasty. Other than the one nurses demeanor the rest of the staff and nurses I had were very friendly. I had my son within barely a hour after arriving to the hospital so they weren't able to see what labs I had or hadn't had while I was pregnant, come to find out one test I should've had when I was pregnant wasn't order by the doctor so I had to get the test ran after my son was born and I had to stay a extra day due to waiting on getting the lab results back. I had no issues during the labor process itself, honestly one of my easiest, fastest labors but probably because I arrived at the hospital at 8 cm basically ready to already push. I would not want to deliver here again unless I absolutely had to.

Had a procedure done at Thunderbird Hospital on 7/16/26 and Andrea Farris was my postoperative…read morenurse. She was nothing but amazing. I was very nauseous and in pain and she never left my side. She is truly an angel. I hope she finds this post knowing that she is very much appreciated!!

Wonderful people,excellent experience coming from someone who hates hospitals!! Bravo guysread more

My daughter has the flu. We went to the ER lastnight. I…read morecan't begin to tell you how grateful and thankful we were to have the best RN Jason. He is a supervisor and lastnight was his night off. He came in to help his fellow employees. He is a man of excellence. He is attentive , never waited for any of our requests. He explained everything to us. He would come in and out of the room to make sure she was OK and to give us updates. He answered all our questions and put her at ease. He educated us about xrays, the flu, what to expect next, the amount of Tylenol and ibrofuren to take once home. He even took the time to make sure my daughter had a note for work. Thanks to Jason we had a wonderful experience. This is the only place we will go when ER services are needed.

Been here twice and both experiences have been pleasant despite being at the ER…read more It's close by, they get you in quickly. The staff I interacted with were all very kind, and made me feel very comfortable and taken care of.

Nobody wants to go to the ER but my husband experienced so much pain just before midnight that we…read moreopted to get it looked at right away. Dr. Wilson is a very kind, and compassionate Doctor with a great deal of experience. My husband was quickly taken for a CT and diagnosed at treated as rapidly as possible. The nursing staff was excellent as well. Kind and accommodating and even gave me a warm blanket while I waited. The facility appeared to be clean and kept up.

Now known as Arizona Specialty Surgical Center. My…read more husbands knee surgery went very well. ALL STAFF are outstanding from reception to surgeon without exception. The facility runs like clockwork. Family members are kept informed as to patients surgery by a frequently updated detail board. This facility has one of the best chefs in town producing tasty hot meals. My husband's steak was tender cooked to perfection and hot. Helpful caring staff are there support and inform throughout the stay. We cannot speak highly enough of this experience. 10 star rating would be too few. Follow up once home was appreciated.

This hospital did not provide adequate post operative care for my husband, resulting in extreme…read morestress and delayed recovery. One of the nurses was extremely rude towards him and would not call me, per his request, to come help him. I found out later that they left him for about an hour soaking in his urine. This is not a hospital for a patient that is older. This is our second experience with this hospital and both times have been extremely difficult and disappointing.

We moved into the area from Scottsdale a few years ago and I've been pleasantly surprised a few…read moretimes now. Yesterday, my mom had to go to Arrowhead Abrazo's ER and a brief overnight stay. The staff were exceptional, supported her comfort as well as her clinical care, had great cleanliness practices and were thorough for her situation. I also really appreciate their MRSA and C-Diff prevention practices, especially for my senior-age mom. And the nurse updating me over the phone was a doll. Same great experience when I went about a year ago for a less intensive situation. Clean, friendly, thorough, respectful.

My friend broke her hip last Thursday. Came in by ambulance. Had surgery the next day. She was told…read moreby her doctor she needed to get up and moving immediately. However, there wasn't anyone around all day Saturday or Sunday to help so she laid in her bed all weekend. She had to use the restroom several times & had to wait over 20 minutes for help. Today same story but had an "accident" in her bed at 9:30 am. It is now 5:15 & no one has been in to clean her bed! Was told at 11:30 today she was being moved to rehab facility today. Still no word from anyone. Anytime we ask what's going on, they say "we're working on it..." Disgusting place.

Sad to see the negative reviews. I've had nothing but wonderful experiences at this place. From the…read morefront desk to the Doctors. Especially the nurses, everyone is so kind and attentive. Even when busy. Very caring staff here! 10/10 recommend!

BEWARE of this location. They seem to follow no ethic or moral code, they're money scoundrels that…read moretake advantage of people needing this critical service I went here after a car accident. I explained to them that unfortunately I was uninsured and unemployed, but I was wondering if they could provide treatment because I had severe pain all over my body after being in a 3 vehicle collision just an hour ago. The receptionist said yes, and they led us to the back. After they took my vitals, I was informed that I would need to pay a $600 deposit before leaving and I would be billed the rest. I explained that I didnt have $600, which is why I had explained my situation upon arrival. They told me I would be charged the $600 regardless of whether I stayed or not because they were already providing the service (taking my vitals), so that I might as well stay. I was made to feel like I had no choice to I started calling relatives to ask if I could possibly borrow the money. I was advised to leave and decline services, so I politely informed them I wanted to leave and they could bill me the $600 later but I didn't want to stay. On my way out I overheard the receptionist tell the nurse that she HAD told me about the $600 upfront cost, so I turned around and corrected her. I reminded her she, in fact, had not. Why would I accept a service I knew I couldn't afford ? She then snapped back and me and basically recanted her earlier claim to the nurse by saying, "We are not LEGALLY OBLIGATED to inform you of any costs, only to provide you care." I told her it wasn't fair to disclose to patients that there is an upfront cost until AFTER it's too late to deny the charge. They deliberately waited until they took my vitals to inform me of upfront cost. She insisted that she did nothing wrong as she was following the law, and I walked out. Please don't go to this location. Do not trust people like this with your health. Taking advantage of people needing this critical service is a disgrace. Beware

We had an emergency situation with my husband and he was transported here in the middle of the…read morenight. I will tell you that during this long stay, we interacted with dozens of different teams. And this was an overall good experience. From the security people, nurses, techs, doctors, cafe staff, and even the cleaning crew- we were treated respectfully and everyone communicated with us. And these doctors took the time to really explain what was happening. I know from stays at other hospitals that family is often left in the dark about how and what needs to be done, but they have all been very transparent and ensure we know what they know.

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.

Day 11 of our Dignity St. Joseph's 2026 Tour. There are five St. Joseph's review pages for 350 and…read more500 W Thomas Road. I have to sort out where to comment. Many of the 1 ratings on this page pertain to billing, Emergency Room experiences, and feelings of mistreatment. Our family member, several weeks ago, felt the imaging staff had no respect for her fragile body and curved spine. They knew what they needed to do, they had a long, busy, full night. The patient was a technical task needing solving. Some years ago, a doctor gave me his opinion from, as he said, "The view from 30,000 feet. " The view here from 30,000 feet is "Medical City". I do not know how many thousands of people "live" in this city from Janitors to food prep, nursing, brain surgeons and administrators. It is a complex place dealing with every aspect of human bodies, birth to preservation, and who is going to pay for these services and how. January, 2026 we learned, at a physical therapy center, the insurer of our family member withdrew Medicare Advantage coverage from them December 31, 2025. We scrambled. Elderly, on Medicare, we fell back on standard Medicare, but paid out of pocket for awhile. My heart goes out to people crushed between low pay and less than stellar medical insurance, and the medical institutions treating them, no matter the circumstances. We do not know what this hospitalization will ultimately cost our family. Care of our family member has been deep and wide. I think of thecduffering of my ancestors from falls, infections and the many diseases I get vaxed for. It is miraculous age. I see medications delivered at millionths of grams keeping a body functioning and relatively oit of pain. I am amazed. I see the teams assembled to work these medical miracles and I am amazed.

Don't love this hospital. The nurses we have encountered were amazing.... All of them! Not a single…read morecomplaint. All were attentive and helpful when in need. Nurses aside, the rest of the staff has question marks. Let's start with the gestapo ICE wannabes sitting in the emergency room that ask you what you are doing there and then tell you to go stand in line. They cannot hear a thing behind that stupid glass. Just cover your face like your heroes and get rid of the glass. The doctors all seem concerned on what happened on a test 5 years ago so much more so than a current test result. The high blood pressure from 5 years ago has already been addressed... as you can tell by the current readings. As a visitor, one day I walk in freely and go where I want, no questions asked. The next day a dude runs me down like he's a free safety to tell me he has to check me in and give me a designer paper bracelet to wear. If the free safety is correct, the day 1 staff should be fired for dereliction of duty. Why is it not possible to assume that anybody not in a hospital gown is a visitor? Why is the bracelet necessary? Somebody got paid to come up with this idea.

Great service they have help me when I was sick . I want to thank the nurses for helping meread more

Went to Banner Emergency Room with lower back pain yesterday and got quality care! I've been here…read morebefore but they have improved the waiting area with security and metal detectors. The security, intake, nurses, and Dr.'s were all very kind and helped me feel secure with the diagnosis. Will continue coming here because of the great staff, thanks for the care.

I had to go to the ER last night for a heath issue. I have been in many ER's over the years, this…read moreone was the CLEANEST ER I have ever been in. As I rested in my bed, I watched two staff literally wipe every nook and cranny from floor to ceiling with cleaning products. They were sooooooo incredibly thorough! Nursing staff was top notch, and listened to my concerns, addressed medical needs and took great care of me! Every single staff member I encountered was friendly, professional and super clean! I would give 6 stars if I could! I will be going hedor my urgent care needs!