The best staff - very supportive and caring at time when I needed them most and was unsure of the…read moreoutcome, I appreciate them so much

I recently had a hysterectomy at this hospital. The care and facility was excellent. From the…read morewelcome desk to the check-in, everybody was fantastic. My surgeon was fabulous and her staff in prep and the operating room were exceptional. I see many bad reviews about this hospital but there was not one negative regarding my treatment. It's a beautiful, clean facility and I would not hesitate to go there again if I had to.

Wonderful people,excellent experience coming from someone who hates hospitals!! Bravo guysread more

Top notch care. Very caring. Quick to be seen. Very thoughtful…read more *************************************

Nobody wants to go to the ER but my husband experienced so much pain just before midnight that we…read moreopted to get it looked at right away. Dr. Wilson is a very kind, and compassionate Doctor with a great deal of experience. My husband was quickly taken for a CT and diagnosed at treated as rapidly as possible. The nursing staff was excellent as well. Kind and accommodating and even gave me a warm blanket while I waited. The facility appeared to be clean and kept up.

The woman at the front desk should not be interacting with people. She was extremely rude to my…read moreparents, not helpful at all and dismissive. My dad asked a couple of questions and she acted like she did not hear him. She only turned to my mom to tell her that, since they didn't have insurance, they needed to pay a deposit before anything else. She said it was emergency, not "urgency" and to go somewhere else. When asked if she could refer somewhere she simply replied: "I don't know". They left because of that interaction and went to seek treatment somewhere else. If she hates her job she should just go somewhere else instead of spreading negativity.

Now known as Arizona Specialty Surgical Center. My…read more husbands knee surgery went very well. ALL STAFF are outstanding from reception to surgeon without exception. The facility runs like clockwork. Family members are kept informed as to patients surgery by a frequently updated detail board. This facility has one of the best chefs in town producing tasty hot meals. My husband's steak was tender cooked to perfection and hot. Helpful caring staff are there support and inform throughout the stay. We cannot speak highly enough of this experience. 10 star rating would be too few. Follow up once home was appreciated.

This hospital did not provide adequate post operative care for my husband, resulting in extreme…read morestress and delayed recovery. One of the nurses was extremely rude towards him and would not call me, per his request, to come help him. I found out later that they left him for about an hour soaking in his urine. This is not a hospital for a patient that is older. This is our second experience with this hospital and both times have been extremely difficult and disappointing.

We moved into the area from Scottsdale a few years ago and I've been pleasantly surprised a few…read moretimes now. Yesterday, my mom had to go to Arrowhead Abrazo's ER and a brief overnight stay. The staff were exceptional, supported her comfort as well as her clinical care, had great cleanliness practices and were thorough for her situation. I also really appreciate their MRSA and C-Diff prevention practices, especially for my senior-age mom. And the nurse updating me over the phone was a doll. Same great experience when I went about a year ago for a less intensive situation. Clean, friendly, thorough, respectful.

My friend broke her hip last Thursday. Came in by ambulance. Had surgery the next day. She was told…read moreby her doctor she needed to get up and moving immediately. However, there wasn't anyone around all day Saturday or Sunday to help so she laid in her bed all weekend. She had to use the restroom several times & had to wait over 20 minutes for help. Today same story but had an "accident" in her bed at 9:30 am. It is now 5:15 & no one has been in to clean her bed! Was told at 11:30 today she was being moved to rehab facility today. Still no word from anyone. Anytime we ask what's going on, they say "we're working on it..." Disgusting place.

Sad to see the negative reviews. I've had nothing but wonderful experiences at this place. From the…read morefront desk to the Doctors. Especially the nurses, everyone is so kind and attentive. Even when busy. Very caring staff here! 10/10 recommend!

BEWARE of this location. They seem to follow no ethic or moral code, they're money scoundrels that…read moretake advantage of people needing this critical service I went here after a car accident. I explained to them that unfortunately I was uninsured and unemployed, but I was wondering if they could provide treatment because I had severe pain all over my body after being in a 3 vehicle collision just an hour ago. The receptionist said yes, and they led us to the back. After they took my vitals, I was informed that I would need to pay a $600 deposit before leaving and I would be billed the rest. I explained that I didnt have $600, which is why I had explained my situation upon arrival. They told me I would be charged the $600 regardless of whether I stayed or not because they were already providing the service (taking my vitals), so that I might as well stay. I was made to feel like I had no choice to I started calling relatives to ask if I could possibly borrow the money. I was advised to leave and decline services, so I politely informed them I wanted to leave and they could bill me the $600 later but I didn't want to stay. On my way out I overheard the receptionist tell the nurse that she HAD told me about the $600 upfront cost, so I turned around and corrected her. I reminded her she, in fact, had not. Why would I accept a service I knew I couldn't afford ? She then snapped back and me and basically recanted her earlier claim to the nurse by saying, "We are not LEGALLY OBLIGATED to inform you of any costs, only to provide you care." I told her it wasn't fair to disclose to patients that there is an upfront cost until AFTER it's too late to deny the charge. They deliberately waited until they took my vitals to inform me of upfront cost. She insisted that she did nothing wrong as she was following the law, and I walked out. Please don't go to this location. Do not trust people like this with your health. Taking advantage of people needing this critical service is a disgrace. Beware

Super caring staff, very attentive, really helpful with my kids during our visit , super friendly …read more Definitely grateful this hospital is down the street from us always a clean environment and we are always greeted with such respect .

Just brought Scott G for a procedure. Came to the Hospital early. Checked in at admitting. Then we…read morewalked to the waiting area for his procedure.

Not as good as it should be. ER doctors aren't their's, they are contracted and separate entities…read more The ER is typical of them..crowded, you get lost in the queue and quality of care is hit or miss. When my Dr went in for an emergency, complicated back problems, top notch (thank goodness) and was admitted to Barrows for surgery with the neurosurgeon highly rated and a concerned doctor giving my daughter a chance...and what an excellent doctor! Still a better hospital than any Banner so I'd recommend them out of that alone, but their rating is in the toilet concerning me.

Don't love this hospital. The nurses we have encountered were amazing.... All of them! Not a single…read morecomplaint. All were attentive and helpful when in need. Nurses aside, the rest of the staff has question marks. Let's start with the gestapo ICE wannabes sitting in the emergency room that ask you what you are doing there and then tell you to go stand in line. They cannot hear a thing behind that stupid glass. Just cover your face like your heroes and get rid of the glass. The doctors all seem concerned on what happened on a test 5 years ago so much more so than a current test result. The high blood pressure from 5 years ago has already been addressed... as you can tell by the current readings. As a visitor, one day I walk in freely and go where I want, no questions asked. The next day a dude runs me down like he's a free safety to tell me he has to check me in and give me a designer paper bracelet to wear. If the free safety is correct, the day 1 staff should be fired for dereliction of duty. Why is it not possible to assume that anybody not in a hospital gown is a visitor? Why is the bracelet necessary? Somebody got paid to come up with this idea.

Great service they have help me when I was sick . I want to thank the nurses for helping meread more

I recently had an emergency and my adult daughter took me there ended being admitted from 4/28…read morethroughout Sunday. I ended up with a male nurse during the day. He was terrible. He would play around with other staff members and was on the phone with his wife. Gossip about patients. He did so right out my room door stating he didn't want to enter my room. I was purposely last on his list. My morning medications were late. It was an hour and a half before he came to me. He was training a young lady who was in school to be a nurse. Mind you this is my 2nd day there. I reported him and the charge nurse spoke with him outside near my door. He spoke of untruths about me, saying I kept interrupting him. I asked for help. He was sitting outside my door not working on the computer just gossiping and flirting with other staff members. I am hearing all of this. I heard speak terribly about his cna, telling others she was coming on to him while he was outside my door to his wife. The charge nurse told him when I try to ask him something and the timing is good for him to excuse himself and tell me he must use the bathroom. Then they switched ky rooms down to the second floor. This was my 3rd time at banner and each time gets worse. In my own personal opinion, if you are hired for a job then do your job. If you don't have time right then say so. Yet, if you are not on a break and not helping another patient or staff member then you need to do your job. You should NEVER SPEAK ILL OF PATIENTS OUTSIDE THEIR DOOR. I had 6 kids and as my grandmother would say is I can hear a pin drop. Never again Banner never again. I am even gonna switch my cardiologist from banner to another doctor outside of banner. Your staff is horrible. They are luke children and work is where they come to play. The day nurse who was male was horrible not realizing his voice carries and even a whisper can be heard. My hospital out west is Abrazo West.

I had to go to the ER last night for a heath issue. I have been in many ER's over the years, this…read moreone was the CLEANEST ER I have ever been in. As I rested in my bed, I watched two staff literally wipe every nook and cranny from floor to ceiling with cleaning products. They were sooooooo incredibly thorough! Nursing staff was top notch, and listened to my concerns, addressed medical needs and took great care of me! Every single staff member I encountered was friendly, professional and super clean! I would give 6 stars if I could! I will be going hedor my urgent care needs!