first, as a human being and physician and surgeon, there is no better person than Dr. Bhoyrul. He saved my life and is responsbile for all the good things that have happened in my life since my surgery....
but his staff has failed him miserably.
I tried getting an appointment in November and December. I had two insurance carriers. The back office staff never told the doctor that I needed to see him desperately.
The mental health effects of lap band surgery were glossed over. Yes, I met with a shrink but she rubber stamps everyone. I was part of a study and man oh man, am I grateful for that... and Dr. Bhoyrul squeezed me in.
But I had serious issues with weight loss coming too rapidly -- over a 100 lbs... and at this stage, 12 years down the road, I'm 10 lbs away from my lightest ever, but that's too light at 173 lbs at 5'10.5".
Twice since surgery I've desperately needed to see the good Doctor, who is an amazing surgeon and has incredible "bed side manners" because he cares about his patients, truly cares... but his staff made the red tape so onerous and distasteful and impossible... that I was unable to see him.
The result? Thousands of dollars out of MY pocket because Del Mar surgical support staff don't care about people.
I called dozens of times to try to make an appointment because MY band is out of whack. I had $$$, time, everything... yet they were determined to make it impossible to meet with MY doctor (not theirs) who saved my life but doesn't comprehend the mental health effects of too rapid weight loss and the danger of PUSHIN rapid weight loss, and you know you did.
Would I recommend Dr. Bhoyrul? In a heart beat. Without question. But I'd also recommend he do some serious consideration about the heart in his staff. They care more about their paychecks than patients.
My band hasn't been adjusted for years.
No other physician wants to touch another doctor's work and few understand the wholistic need for not only stomach adaptation, but mentally losing weight after a life time of fat requires more study. I'm sure Dr. Bhoyrul would love to talk with me about this as I am with him... but his feckless staff will have to make an appointment with me and apologize for their feckless behavior and lack of heart and concern for Dr. Bhoyrul's patients.
We may be fat, even after weight loss, but it didn't help to be in extremis and have his staff not give a damn.
With profound regret, I leave this comment and destroy whatever thread of relationship i might have had with the finest surgeon bar none in San Diego. If this is what it takes so another patient NEVER is treated like this, so be it.
-- Mark S. Schwartz
Dallas Oregon, 1098 miles away now and still in extremis
p.s. everyone loves him here on yelpe but i'm sad to see i'm not the only one who experienced an unpleasant incident with the back office manger. I'm absolutely certain it wasn't Kristy or Apurna (sp?) or a couple others, but his office has been plagued with junk yard dogs for office managers. read more