Lady tells us we can pay with check then says no once we arrive. Tow truck guy tells us 250. We get…read morehere and it's 414. Extra charges: overnight charge, gate fee ( gate fee) , admin fee, processing fee. Total scam. We had no choice to use them bc our car stopped on the road and police called them. We asked him to call Triple A but he said no. We did not have any cell service. Never use these crooks if u can avoid them.

Yes for sure they got me out of a hole that my cars were stuck in. Great and fast service willing…read moreto help without laughing at me to hard

Great communicators and very willing to work with customers to get the job done quickly.read more

Excellent service and communication! Chad and Brittany were extremely transparent and up front…read moreabout all of the work that was completed on my vehicle. I would not hesitate to refer them in the future, and will absolutely be a repeat customer.

I can get discouraged when I watch the news and see how people can treat each other so cruelly. But…read morethen I rolled into Maxi auto service with a very flat tire, and Steven came over and offered to fill it at no charge. He was very helpful and kind and did not make me feel like I interrupted his day. I have never been to Maxi before, and he did not know me. I am very grateful for his kindness and help. I will definitely look at Maxi when my car needs repair.

Dismissive and rude! Stopped in because we had the air conditioning go out in our vehicle while…read moretraveling cross country in over 100+ degrees. Would barely even acknowledge our presence. Avoid!

Love this place! They saved us on a Sunday when they were closed and one of our trucks broke down…read moreon a job site. Worked with us and got the truck running quickly. Detailed, on time, great service. Would not hesitate to send my grandmother to Jonathan and the mechanics over there to be taken care of.

Still the best Automotive Maintenance and Service Repair Shop in Cleveland Tennessee. I've been…read moregoing to Smith ever since 2017 with many cars, though from 2017 to 2023 my account was under a different name. Nevertheless, I've taken at around six cars to be in their care throughout the years.

Tactical Towing Review…read more I do not typically leave reviews, but after my experience, I felt compelled to recognize the outstanding service provided by Tactical Towing. I initially requested roadside assistance through my auto insurance due to a flat tire on my Tesla. Unfortunately, the first towing company dispatched, S&M Auto Repair and Towing LLC, accepted the request despite not having the specialized equipment or knowledge required to properly tow a Tesla. After I had already waited, the driver informed me they could not assist and then left the scene without ensuring my safety or confirming that another provider had been arranged. To make matters worse, when I submitted a second towing request, S&M accepted the request again even though they were unable to provide the service the first time around. I also learned that they claimed that they completed the service when they did not. Thankfully, Tactical Towing stepped in. Austin called me right away and, before discussing anything else, asked if I was safe. As a woman stranded with a disabled vehicle, that meant a lot. He listened to my situation, explained that Tactical Towing is experienced with Tesla and low-profile vehicles, and reassured me that they had the proper equipment and training to handle my vehicle correctly. His professionalism, knowledge, and concern immediately put me at ease. Within approximately 30 minutes, Jason and Justin arrived. They were courteous, professional, and focused on making sure I was taken care of. Once it was clear everything was under control, they allowed me to begin the long drive home while they remained with my vehicle waiting for Sarge to arrive with the appropriate tow truck. What happened next truly demonstrated Tactical Towing's commitment to customer service. Sarge drove from Benton, TN to Rocky Face, GA, retrieved my vehicle, and then completed the lengthy transport to my home in Acworth, GA. The dedication, teamwork, and level of service provided by Austin, Jason, Justin, and Sarge went far beyond what I expected. Their service was not just good; it was exceptional. They prioritized my safety, kept me informed, treated me with respect, and handled my Tesla with expertise. In a stressful situation, they delivered what I would call the gold standard of customer service. Because of this experience, Tactical Towing has earned my trust and future business. If I ever need towing or roadside assistance again, they will be my first call. Thank you, Austin, Jason, Justin, and Sarge, for going above and beyond. Your professionalism and genuine concern for your customers do not go unnoticed. Highly recommended. - Dana Perez-Sims

Austin was a godsend! Quick response, friendly, and professional. An object on the road blew out…read moreour tire three hours earlier, and then our spare tire blew out leaving us stranded roadside. Not only did Tactical Towing load our vehicle onto the back of its bed and take it to our repair location of choice, but they also have extended cab trucks so that passengers can ride along with their vehicle. Our home was en route to where our vehicle was being repaired, so he dropped off my wife and son with our luggage, before traveling on. So grateful that they pay the extra insurance that they can, and are willing, to do what they did. While the tow was paid for through our insurance, his pricing is lower than other services but they offer more. No doubt they are the best value within a 100 mile radius. There was no better ending to a blown tire event.

I appreciate the free look under the hood but I guess you really get what you pay for. I'm frkn…read moreblown away you don't know if a Ford Explorer is supposed to have a part or not. You're supposed to know how to fix cars but bing ai has told me more about my car than you. Let ME tell YOU, IT IS MISSING A PART!! I gotta wonder, INCOMPETENT????? I don't want you anywhere near my car. I think you're lying or ignorant. You wouldn't stay in business if you blew off every customer like you did me. What about me makes you not want my business??????? You act like you don't want to, or don't know how to help me with this simple issue. Either way that's every reason to never bring my car to you again for any reason. My god if I put my mind to it I COULD DO THIS I BET! But I'm not a mechanic, I wanted you to do it.

Requested an alternator be put in my vehicle to which they called back and asked why and said it…read morelooked like a battery needed to be replaced, they charged me 291$ for a 120$ autozone battery. To which the problem was still not solved and I still need an alternator, had to tow my car from fort O to collegedale to my old trustworthy mechanic because obviously these folks ain't it.

Picked up our call on a Saturday morning. Very courteous and understanding, and pricing quotes was…read morereasonable.

I recently broke down near Naomi school. After sitting several hours waiting for "roadside…read moreassistance", I sent a message to ask about towing rates. Lane responded quickly, the price was reasonable, and he was at my location within the hour. I would highly recommend their service if you need a local towing service.

The tow truck driver did not have items secure on the back of his truck on I-75. Something flew off…read morethe back of it, putting a softball size hole in my windshield. We called the company to report it and they told us since we didn't stop alongside I-75 to get the proof, it wasn't their problem and to F-off. Beware of doing business with them!

Beyond reliable and respectful. Always great pricing and great service ! Will be NY first call for…read moreany and all future needs.