They were great! They were able to fit my schedule, arrived on time and followed all of my…read moreinstructions. The house looks amazing and I will definitely have the team back next time. Thank you!

Prompt, warm & positive reply from Lee at 7:07 am with a quote…read more I sent MULTIPLE messages, SIX, but Lee never responded, nor did he send anyone after I accepted his quote. After they offered, the quote, and I accepted, a highly effective business would message to inform the person that things changed, and in fact they will not be able, or they simply don't want to, provide cleaning service requested. Instead I received nothing.

They were an hour late. Their mop was disgusting so far asked them to use mine. They moved pictures…read moreand rugs and furniture to be able to clean, but they didn't put any of it back. I would never recommend this company.

No attention to detail, unfortunately. It is so difficult to find a cleaning service that is really…read moregood at their job - not just anyone can clean correctly, with the correct products. After they left, I spent at least 2 more hours re-doing stuff that they missed and lacked detail. The kitchen didn't have the stove cleaned- there's oven cleaner that takes off that buildup. The outside of the dishwasher or outside of refrigerator wasn't wiped at all. The granite in the butler's pantry not even touched for a wipe down. The sink not cleaned at all. The floor was not mopped adequately- even though I provided a Hoover wet vac cleaner- she chose not to use it because it would take too much time but instead used a dirty mop that just moved the dirt around. Super disappointed that there was no pride in doing good work. Nothing was put back in its original spot. Even the cleaner was shoved back in the closet with cord unraveled and pushed against my coats. I would love to find someone that does a great job that I can hire for a regular service that I don't have to be on-site for - let me know if you have any recommendations.

Jonathan was responsive from the start. Competitively priced, timely, and courteous. Highly…read morerecommend. He did a great job!

Thank you J&M for such great service! They did such a great job cleaning our carpet at a good…read moreprice. We moved into our home thinking our carpet was still fairly new and that was not the case. They pointed out some spots that gave away the carpets condition and age. We ended up getting a deep clean of our carpets and also had some white cloth chairs that I thought were done for. They made those chairs look like new! Communication was great and they are very kind people. Thank you again J&M

Dawn is amazing. She very thorough in cleaning my house. Very friendly. She listened to my requests…read moreand did them. She gave me tips on how to get rid of hard water spots from my shower doors. I highly recommend this company. Value is good.

Fantastic job! Wonderful ladies who know what they're doing and know all the tricks of how to get…read morethe job done right?

When Cathy and Pablo came over to give us an estimate we noticed that he took notes. After we said…read moreyes to a deep clean on the first visit and regular monthly cleanings after that we noticed that things we talked about when they were going through each room had been noted. They didn't need to be reminded about anything we had made a request for. They worked hard and used their time well. The price for the deep clean was fair and we booked right away for next month. We appreciated several things in addition to everything being very clean. The people who had cleaned our house previously took longer to get the same results which made us feel like "When are we getting our house back?" Cathy and Pablo did the same quality of work in less time. My wife likes how the tile is not sticky from using too much cleaner in the mop water, and the fragrance is light not overpowering. All the surfaces shine and furniture was vacuumed, blinds dusted, appliances wiped down, stovetop very nice now. Honestly, they did a better job that we could do.

Cathy and Pablo did a great job cleaning our house. Everything was cleaned as planned and they are…read morehard working. We will be using them again and again. Very nice people, you will not be disappointed.

Called them for a move out cleaning of a rental I manage. They advertise that they are a Veteran…read moreowned business and as a military spouse I thought it would be nice to give some business to a fellow Military family. I initially called and they have an AI bot to take your info and then someone will email you with a quote. I received my quote that included 10% off for first time customers. It is required to pay more than half up front and then the remainder due when they are done. I received a text that day that it was taking them longer which was not an issue because the house was vacant. They sent me an invoice right away for the remainder which I paid. A few days later I looked at the invoice and realized they did not give me the discount on the final payment. I called, emailed and texted them to let them know what had happened and asked if I could receive a refund for the $62 I over paid. Have not heard from anyone. When I went to the home to check the cleaning, there were so many things missed. I ended up having to go in and clean things myself. For $620 I should not have to come in and finish cleaning it. Floor was not cleaned, foot prints and sticky stuff still on the floor, shower door hard water spots still there, blinds not fully cleaned etc. the home had been painted so no walls or baseboards needed to be cleaned. I also found one of the blinds had been broke and also the toilet paper holder was off the wall and on the kitchen counter. Never received anything saying things had broke during the cleaning. If they had responded back I would not have left this review and would have just sucked it up to lesson learned and wouldn't hire them again. However I think people should know this is how they do business. I have over 40 rentals I manage and would have loved to have someone that I could call regularly for cleanings. Beware if you hire them, double check your invoices and the cleaning before paying. Some examples of what I had to clean myself after and there was more than this....

Amazing service would highly recommend amazing people at a great price beat cleaning company in…read moretown I promise

Came in last minute to do a deep cleaning of my entire home. Prices are reasonable, cleaners were…read moreawesome and made our house a home again

BEWARE! Paid balance but Still no resolution just comments that she's is used to "people like me"…read more People that expect the job to be done that not 1 but 2 people assured would be done. Also threatened to call police in the new state I'm in. Awful business. Moving across country and no there to check work. I was assured by owner when she came out she could accommodate my request and by receptionist as well. I had a friend check the work and it was not completed as specified when I reached out to fix I was met with threats.

We called Casa Bella Pro Cleaning for a simple house cleaning estimate, and the lady who came out…read morequoted us $1,360. For comparison, every other company we contacted gave us quotes around $250. That's more than five times the normal price. Honestly, this felt like a complete waste of time. The number was so outrageous it seemed like they weren't even serious. Either they don't know the market, or they're hoping someone will just pay without questioning it. Save yourself the headache and call literally any other cleaning service.

I found Lucy on yelp and thought she and her team would be a good fit for my mother in law. I…read morewanted to treat her to a deep clean. Most services I found outsourced the cleaning, where they would take half the fee and then only pay the cleaners a small amount. I wanted to find someone local and where the money went to their entire team. I was up front that I didn't want her discussing money or what would be included because I knew that would stress out my mother in law and also she would feel bad if she wanted more services and thought they cost extra. Lucy asked to come stop by the house to assess it first which I thought was reasonable so she could quote it accurately. From there it went downhill. First of all she was late. Which is fine in itself but when you are dealing with the elderly they prefer people to be on time because they literally plan their entire day around a visit. 15 min late became 30 min late... and to me that's not acceptable. You should be on time. It's a matter of respect. Secondly she made comments to my mother in law about every aspect of her house and made her feel bad, it gave the impression that everything was dirty. She asked oh do you want to add blinds, that will be extra. Do you want to add the oven, that will be extra. It made my mother in law uneasy and I asked her not to discuss these specifics for this extra reason and to just give me line items of what each thing would be additionally so I could make the best decision for us. Lastly she told my mother in law it would take 8+ hours to clean her 1100 square foot house and that she had to take all the items off all her counters. She is elderly and that was just too much for her. I felt Lucy should have listened to me and discussed all these things with me, the person that would be paying and hiring her, not with my mother in law. Had that happens I could have explained it to her in a nicer way. What happened instead is my mother in law was offended, felt I was getting ripped off because she felt the time quote was too long, and she felt nickel and dimed with all the extras and overwhelmed with the task of having to clear her countertops.

I have been happy with tranquil home for the better part of a year…read more I have had the sane cleaner in that time (Hailey) and she's been phenomenal. She's courteous of mine and my house's needs in more ways than I can count. When I needed her to go above and beyond and clean my disaster of a kitchen, she made it seem like the easiest task and no concern of mine. I really appreciate the thoroughness with which she cleans generally, too. Never have I ever spotted places that could use extra cleaning after she leans. Truly grateful for her cleans! The people working behind the scenes are always proactive with getting my cleanings set up, giving me alerts, and doing the other administrative parts of the business without disruption. It seems small but that's huge. Great team, great cleans- hire them if you want stress-free cleans. They live up to their name.

Their services are too expensive for my budget. Would not…read moreuse. There are other places that charge less.