A serious caution before booking at Dellaria Wellesley. Last week, I booked the "$175 new client special" with Amanda. What followed was the single worst salon experience I've ever had--and ended up costing me $415 (before tip), with no prior explanation or consent about the massive upcharges. I walked in with previously well-blended brunette highlights and asked Amanda to eliminate brassiness, brighten the tone, and cover my greys. I left with blotchy copper hair, visible bleach spots around my hairline, and grey roots still showing. Amanda was kind, but it quickly became clear she either didn't understand what I was asking for or didn't have the skill to execute it. The color application was heavy handed in some spots and uneven in others. Meanwhile, the receptionist/manager loudly carried on a personal speakerphone call in the middle of the salon, making it an actively stressful and unprofessional environment. When I raised concerns about the obvious spotting around my hairline--Amanda "toned" the spots and I was brushed off by the receptionist, told it looked great at the end, and then hit with a bill that more than doubled the advertised special. None of the upcharges were disclosed in advance. I followed up with corporate and provided photos and a detailed account. The response I received was defensive, condescending, and riddled with false claims. They implied that I asked for services I never requested (like a caramel color or additional toner), and blamed me for my dissatisfaction. I was stunned by the lack of accountability and the dismissive attitude from their corporate team. Not only did they fail to take ownership, they demonstrated zero understanding of basic customer service. I have respectfully asked for a refund and they stated they will only "redo" my hair to which I declined - no way would I step foot in there again. This entire experience has been infuriating and costly--I had to go to my regular colorist to fix the damage, spending another $300. I will never return to Dellaria and strongly urge others to beware of their misleading pricing, poor service, and complete lack of customer care. read more

Dellaria Salon Wellesley - Bleed marks from bleach. - Hair Salons Near Me - Wellesley, Massachusetts

See all

Don't even know where to start. Rude receptionist, dead environment, horribly trained staff, no-talent stylists, and zero customer service. Absolutely RUINED my hair. Will never be back and will spread the word. Not surprised to see the reviews here. BEWARE - stay away and don't get sucked in by any "specials" they are running. Something tells me the women of Wellesley do not go here nor will they tolerate this place very much longer. read more

I I appreciate that Dellaria made the extra effort to provide quality service and rectify issues. I made a last minute appointment, and my first service did not go well. I understand that first appointments can be tricky, and I didn't come to write a review about what went wrong. Essentially, I came in with a picture of my own hair from last year, and there were things that didn't turn out. I think the stylist was just not a good fit for my hair texture, length, and style. I was honest when asked about the result, and everyone involved made an effort to make things right. I had positive interactions with the stylists and management and they were kind and understanding. They worked around my tight schedule and within the same week I was able to leave with a style that suited me and made me feel confident. Dellaria clearly aims to provide quality outcomes and excellent customer service- and I feel like in the salon industry, that's what is most important. Advice: book ahead, get matched with a stylist that will be a good fit for your hair, and ask about their expertise and pricing before booking- and I think you'll have a great experience at Dellaria. read more

So rude. Hair stylist great. People who work the front desk are so rude! Do not recommend especially for how much your paying for a basic cut. read more

The service was bad from start to finish. The male hairdresser never introduced himself, he told me to follow him, to sit, he put a cape on me and then I reminded him i was only there for a blowout. He ripped the cape off and said follow me, brought me to the sink, stuffed a towel around my neck, no cape, and proceeded to wash my hair, face and arms. Yes, he seriously sprayed straight in my face which splashed on my arms. He never asked me how I wanted it blown out and I have a bob. He was drying it straight. The salon is unprofessional. read more

I had a HORRIBLE experience at this salon getting highlights. Instead of highlights, the "Master Color Expert" instructed a stylist to highlight my hair with 20 foils, all in the front. They left me under a heat lamp for 45 minutes with highlights, checking to make sure that I was completely blonde. No "highlights" in the back (e.g., I had all blonde in front and all dark brown in the back). To make things worse, the owner blamed me...she was extremely rude and inappropriate. This is the "Master Color Expert". What a mess. Jessica did a good job getting rid of the blond. I was supposed to have auburn highlights in the end but it didn't work .At least I'm not blonde. I would not go here for services -- both because of the owner's attitude and because of the lack of skill. read more

I think the salon is totally over pricing their services I go to a very respectable salon I pay like $130 for a wash cut blow dry and a color and they charged my daughter for a wash cut blow dry $190 I think it's gouging and disgusting and when I tried to talk to the manager, she was not very nice Just because you're in the town of Wellesley doesn't mean that you can gouge people on prices. We all work hard for our money and I think your website is listed as one price and you go in and you get another while the guy did do a good job on our hair. I won't doubt that he didn't listen. He cut it shorter than she wanted as well. It still came out great but the price really gets me and it's not because I'm cheap. It's because they are gouging!! I think a call to the attorney general and the Better Business Bureau is my next step read more

This is by far my favorite salon in town ! Friendly environment with highly trained stylists who offers premier services with sophistication and flare . I usually see Gino and I always enjoy listening to his endless , humorous stories . Honestly, Gino makes me feels better than seeing my therapist ! It is always pleasure visiting Dellaria in Wellesely . I highly recommend this place for the highest quality services with the utmost professionalism the stuff provide . read more

I just got a gorgeous autumn balayage from this wonderful hair stylist named Esmeralda and she did exactly what I wanted and it looks gorgeous read more

Dellaria Salon Wellesley - Balayage - Hair Salons Near Me - Wellesley, Massachusetts

Worst experience ever! Andrew is arrogant and believes he owns the place. I had my hair done by home and wanted him to take a look at it the next day because I was concerned of color. He told me to leave the salon and Hindi the owners boss said that I was abusing them. Hindi offered to give my money back and then decided not to when Andrew chimed in and said "I make commission on that"! What??? They just care about taking your money and not the client. I spent a ton of money and tipped very well and then I get treated like this. Don't go here please. They treat you terribly. Disgusting! read more

This hair salon should be closed it is so unprofessional. I went in for a haircut and a woman that cut my hair cut it so uneven that I had to go back the next day and ask her to fix it. She was not skilled enough to even fix the cut. She charged me $145 for that haircut and blow dry and never washed my hair- cut it dry. Then I called and spoke to Hind the manager who is rude and has a reputation of being fraudulent. she would refund me but then I would never be able to step foot in the salon again!!! Otherwise she would give me a credit! I'll take the refund and never walk in there again. That manager should be fired. No staff or clients are ever in there. It's always quiet and dead in there! Do not go to this horrible rip off of a hair salon! read more

Owner is extremely rude. Since they moved into the new building and they are paying higher rent, their prices are equal to Newbury St but the experience is far from it. Went there for years but will now be looking elsewhere. They will charge you for services you didn't receive. They don't give you a receipt or tell you the amount. Really bad business practices. Please read other negative reviews and you will see several customers with a similar story. No receipt and deception around charges Then the owner is incredibly rude when you try to discuss it. Never experienced anything like this at a salon or reputable business. read more

ASK 4 THE PRICE BEFORE YOU GO IN!!!!!! Online the business listed that a haircut and blow dry is $60+ (which the business later confessed that it's $60 if it's done by a hairstylist "WITH NO EXPERIENCE"). During my visit at the salon, I was never once communicated about the level of expertise of my hairstylist, nor was I told about the price (I also didn't ask, thinking it would be $60 because I didn't request any treatment or special service). I asked for the price at checkout, and my jaw was on the floor when the lady went, "$125, standard pricing." I later called the business to ask about the price difference between online listing and the actual charge - it was an unpleasant conversation, the receptionist kept threatening to report me as slander if I posted reviews anywhere. For the record, and in case she tries to put words in my mouth, I never once said "if you don't give me my money back I'll leave you a bad yelp review". I don't think the business deserves a bad yelp review - my hairstylist is very nice and good at what he does, and I tipped him well for he deserves it - but I think my fellow customers deserve to be informed of the price and not be misled by the information the business has posted online. read more

Dellaria Salon Wellesley - Receipt of how much I was actually charged - $125, which is more than twice of the price the business lists on their website. - Hair Salons Near Me - Wellesley, Massachusetts

Wow, I wish I had read these reviews before popping in yesterday for a blow out. Andy took me and charged me $85 for a blowout! Didn't inform me ahead of time of this outrageous price. The receptionist was very rude, ran my card without even telling me how much it was, I had to ask since she didn't ask me to sign or provide a receipt. When they didn't give me a chance to tipI knew something was amiss...Total rip-off. Stay clear of this place. read more

I have been struggling with hair stylists that are not passionate with their art and now I'm so glad to know Mariah at Dellaria's Wellesley location! I felt truly supported by her as she was so talented, sweet and very kind letting me know about all the steps she was doing. Mariah did an amazing job with my haircut as well as balayage. My hair looks very nice and healthy. Thank you Mariah! I will definitely see you again! Mehnoosh read more

I am completely embarrassed and appalled by the work done on my hair after spending 5 hours at this place. My hair is severely over processed and ruined. Bleach was left on way too long and the "stylist" had no idea how to work on long healthy hair!! After going back so Teres could fix this it made it even worse!!!! I do not recommend Teres I thought I could trust her 20 years of experience. read more

Dellaria Salon Wellesley - Next day - Hair Salons Near Me - Wellesley, Massachusetts

See all

I purchased the 5 blow dry package for $99 and had one blow dry remaining. Hind was at the register and refused to honor the blow dry package and even told me there was nothing in her computer to confirm my claim. I told her it was indeed in her computer and after a while she said this package was no longer available and had expired 3 months after purchase. I told her that I had purchased many of the packages and no one ever told me that they expired and none were ever used within 3 months. All were previously honored. Hind refused to provide me with her last name and charged me $60 for this blow dry and applied the $19 left on her computer which she finally found and applied an $11 credit that remained on a gift card. Hind charged me triple for something that I had paid for previously. I would have preferred my money returned to me so I could select the salon of my choice but this was a bait and switch which seems fraudulent to me. read more

This place has gone downhill. Front desk manager needs an attitude adjustment. You cannot change luxury prices with dated decor, moldy/peeling wall paper. Many other choices.... read more

Terrible place. Horrible service and the owner is extremely rude. Stay away from this place. Plenty of other salons around that are way better. Don't waste your time here. read more

Ignore the negative review regarding Vanessa on here. Unless it's a different woman, she gave me probably the best hair cut and style I've ever had. She was friendly, I didn't feel rushed out the door, and I've gotten a lot of compliments with how it came out. Def recommend her. read more

Dellaria Salon Wellesley - Hair Salons Near Me - Wellesley, Massachusetts

Yaritza is absolutely amazing and I highly recommend her and this business to anyone. She did an excellent job with highlights/cut/blowout, and the staff was amazing as well. Truly recommend Yaritza!!!! read more

Always have a great experience here! The staff is super friendly and Mariyah does great work, but more importantly listens to what I want. I have also seen Tammy and she was fantastic too. I HIGHLY recommend Dellaria Salon in Wellesley! read more

The worst place I have ever been. Walked in and the receptionist ignored me for 20 min and then said it was because she thought I must be related to the only other person of color in the salon who was already there. Had Barbara for my appointment and she constantly raked her nails across my face, jabbed me by the eye with a clip and was extremely rough with combing. After the blowout she just picked up my gown and left me with a towel and robe in my hands and walked away without a word. As I left and explained what happened to the receptionist she makes more comments about my ethnicity ("Where are you REALLY from?") instead of the situation. She then tells me not to take offense. I walked out completely shocked. read more

The new outdoor treatment area is a stroke of genius. From the beginning, this Dellaria location has mastered delivering top services with a high level of safety. Meghan runs a great operation. Franco is a superb stylist. Gino is great as well. My wife and I highly recommend this Dellaria location. read more

Blow dry bundle is $99 for five blow drys. That's a great price and outstanding service w Samantha who does a beautiful blow dry that lasts for days. Highly recommend! read more

I've come to Dellaria before with different stylists and always had a good experience. I love coming back to this salon because the atmosphere is so cozy and inviting and always so pleasant. Today was our first time getting a balayage so I called to book our appointments and asked the manager who would be a good stylist for a balayage. The manager was super knowledgeable and friendly and booked me and my sister with Esmerelda. She did a great job on our hair and listened to us and understood exactly what we wanted. The staff here is amazing and the nice lady at the front desk was so stylish! I'm recommending my mom to come here since she wants a balayage too! read more

I go to Byrne at Dellaria Wellesley for both cut and color - she is TERRIFIC! When I moved to Boston from South Florida I had a really hard time finding someone who truly understands how to handle blondes the way I like until I found Byrne. Recently I got married and she did both my color and my chignon updo. I got tons of compliments and everyone asked me "Who did your hair?" By the way, Byrne is super-nice and fun, as are all the staff at Dellaria Wellesley. Wish I could give them more than 5 stars. read more

Dellaria Salon Wellesley - Byrne at Dellaria Wellesley did my updo and color for wedding - superb :-) HIGHLY recommend - Hair Salons Near Me - Wellesley, Massachusetts

I miss the blow dry bundle. I wish they'd bring it back. I won't be going back to pay $65. For a blowout.

My daughter was quoted a price for a service and left spending $130 over that the quoted estimated cost. She was never offered a color consult. When I went into share the experience, and to request that the $130 difference be refunded, I was told that 1) I was wrong 2) there are no refunds. I was not offered even an apology. I sincerely believe that this was a case where a minor was taken advantage of. Rather than cancel the transaction, I send a very detailed message to a customer service rep. I did not receive a reply and the balance had not been refunded. I do not recomment read more

Coming to this salon was an emotional rollercoaster I'd happily reverse if I could. A few years ago I won a voucher for a free haircut and dry here during the Wellesley Wonderful Weekend event organized by the town. I barely go to the hair salon but I had a great first experience, and returned three more over the years. The fourth time I returned will be the LAST. A wash and blow dry is listed at starting at $40 on their website where I booked the appointment. The hairstylist gave me some layers as requested and sat me under the dryer for a while rather than asking how I'd like it blown out as normal. No big deal. When checking out I thanked everyone numerous times and the store manager rang me out. She didn't tell me my total and gave no receipt, but my previous haircut experiences never totaled more than $75. Given my previous experiences, I had good faith in the amount charged, and tipped in cash as normal. A week later I see I was charged $130!! Nearly double my previous experiences and most definitely far higher priced than the haircut and experience I got. When calling the salon to calmly explain my frustration in what seemed to be a dishonest transaction, the store manager began to call me a "stupid fucking bitch" along with other derogatory slurs. I couldn't get a straight explanation of why the charge was so high, why she didn't tell me, and why there was no receipt. In complete disbelief in the way she blew up out of nowhere, I noted I recognized her voice asked if she was the store manager. She confirmed and proceeded to accuse me of discriminating against her. As the daughter and granddaughter of Soviet Union refugees, I am well aware of the discrimination immigrants and their descendants have to face daily from first hand experience. This was not one of these moments by a long shot. Left completely distraught and disgusted, I had to hang up the phone because of the managers abusive comments. After reaching out to corporate, I received a refund which will absolutely NEVER make up for the traumatic experience I had here. Needless to say there's so reason I'd come back here. Every time I came in a saw a completely different set of staff and now I know why. Go somewhere else you can trust! Salon One in Wellesley is incredible and worth every penny! read more

Used to love this place for the blowout bundles and had been steady customer for 10+ years, but beware they are not honoring this anymore.

BEWARE of this place! 1. The prices on their website ARE NOT what they charge. Those prices are to simply lure you in, and they will up-charge you without informing you. It's a total scam. Their website says a single process starts at $70, but they charged me $170 for a VERY simple root touch up - no cut and no blow-dry. I complained to the receptionist who had booked me, and she claimed it was bc she gave me a "master stylist" even though I notified her prior to the appointment that I was a new client (the "new client" special advertised was a single process, blow-dry and cut for $99). Really? A "master stylist" costs $100 more? Please. All this, and they did a horrible job. The color was flat, too dark and didn't match. They also didn't shampoo all the color out so my hair at the nape of my neck was sticky and I had stains from the color on my forehead, ears and neck. So unprofessional. Do yourself a FAVOR and book with Hair Blush in Natick - Vanessa totally fixed my hair and Hair Blush is extremely price transparent. read more

Recent price increases for the service and environment are outrageous! They claim corporate increased the pricing and notified clients, but I never got the email and have been going their every 3 weeks for 3 years. They charged $85 for a hair cut for a 9 year old (previously $30)! Pricing for color went up from $75 to $110 without any warning. They are always trying to up charge you. After giving them my business for many years, I will no longer go back! Recommend you look elsewhere as well. read more

After our normal hairdresser bailed on us the day before school last minute at 5 and not knowing what to do I called Dellaria and Megan answered and said yes come on down. Megan was so professional and said she couldn't let that happen to a kid and set my daughter up with Courtney who did a beautiful job and made a teenager very happy. Thanks for helping out and thank you so much for making a girl look and feel beautiful Courtney read more

Great service! Teres stayed with me until 11pm (an hour after closing) to finish my keratin treatment, and we had a great conversation as well. Looking forward to getting my next colors, cuts, and treatments here for the next few years! read more

There was a miscommunication with my reservation and Gayle took great care of me. I'm really happy with my haircut, customer service was great and I love the outdoor patio as an option-- I felt very safe getting my haircut there. Thank you! read more

I've been having my hair cut by Gino at Dellaria Wellesley for years. Gino is simply the best. Not only does he do a great job cutting my hair but he's very entertaining; stories about his background growing up in East Boston, sports etc read more

Finally after seven years i found a salon with a variety of stylists who understand ethnic hair ! My babysitter called out sick the last minute , i had to take my baby girl with me the first time to this salon , i thought she maybe crying while i am having my hair done . The staff is humble and so amazing here ! They were accommodating , they offered their unique out side gazebo for my daughter and I , we felt at home here . We had a pleasant experience, Terrific hair stylists , really friendly and knowledgeable. I have a thick hair and the blowout I received finally was a bomb ! My stylists here always do an amazing job and understand ethnic hair like no one else I've been to in other salons . I have frizzy , puffy curly hair and the stylists worked my hair over with out damaging it . I like how they are able to get my hair looking silky smooth using the salon products that contain no harmful animal tested product according to my stylists who are always educating me about hair products. I don't agree with the negative reviews I read here except for the one about the Bundle That I missed (i used to have my blow out few times a week ) nevertheless if you are looking for someone who is going to invest in the health and care of your hair with expertise, this salon is the place to go to . It is worth every penny . I highly recommend it . read more

I come here for my blow dry bundle and I could not be happier. It's a wonderful package and can be used at any Dellaria Salon at any time with most stylists. This is worth every penny and some since blow dry bars are so expensive and not worth it. This salon has fantastic people working and I hope one day to transition to full time hair care since I can walk from my home and it is ever so convenient. I go for blow outs once a week and it is a life saver for me. Thank you for your bundle! read more

Love this place. Everyone is so nice and it has such a local feel because they know your name when you come in. I have been to many stylists and they have all been top notch read more