Flight 930 Minneapolis to Reagan DC Thursday night. Us: tired, frustrated, boarding a plane that felt overstuffed to the gills. You (flight crew - 1 man and 2 women; sorry I didn't catch your names): professional, cheerful, reassuring and kind. You guys rock. Thanks for extra help with carry-ons and for your awesome attitudes! read more

Flew one half of frequent flyer ticket. Went to check in on return. Delta's "no show" desk had improperly cancelled return so no check in and no return reservation. Rebooked on another airline. changes our vacation day plans. Delta finally called back admitted their error Told us either rebook with us or lose the return frequent flyer miles. Don't care if it is our mistake, won't return ff miles read more

I am taking delta out of DCA and this operation is very unorganized. I would fly with another company and skip their hassles and inempness Yep, here I am again and delta is delayed. They told me I would make my connection thus would not reschedule me. And of course they delayed the flight again and I missed my connection. Incompetence all around. It is not worth flying with them anymore. read more

It is really a horrible airline whose staffs are shirking their responsibility and are rude. The staffs don't act like they're in the same group. When I was in Detroit, I asked the women at the service desk if I was able to change to an earlier flight. She just told me that it needs an extra 50 dollar. She didn't inform me of the volunteer separation of luggage. And my arrival airport changed from IAD to DCA. She simply made request for my luggage being change to the flight DL2062. I don't know her name, but she was at gate A43 at around 2-3 pm on Jan.25. After I arrived at DCA and found out that my luggage wasn't there. Then I talked to a woman in baggage office, she was indifferent about my situation and just asked my phone number and filled out baggage tracing information form, ignoring what I said. She didn't even tried to call somebody for me. Then later I turned to Michael, a Korean guy. His attitude was better. He called his supervisor. His supervisor trick me into a volunteer separation, saying that if the baggage comes to DCA, they will deliver my luggage to my place for free, if the baggage still goes to IAD, then I'll have to pick it up by myself. It sounds tricky when I hear it, but they convinced me that they will tried their best to get my luggage to DCA. Michael said that he will follow my luggage and keep updating me with new information about my luggage. But he didn't. And he did nothing to try to get my luggage to DCA. After this issue, I really feel that Delta is a company that each branch doesn't cooperate with each other well. And everyone is unwilling to take charge of something for customers' good. Everyone just want a simple job. In Taiwan, if a person in one branch of the company made mistake, people in other branch will still make up his/her mistake. Delta really frustrated me. Delta's fault make me inconvenient and now even want me to be even more inconvenient by asking me to pick up my luggage at IAD by myself. The place where I live is very far from IAD. read more

It is really not often I land smiling at DCA, and NEVER after a 4 hour delay. But that's just Delta for you. This weekend, all Eastern Seaboard-bound planes were grounded at the gate for hours in preparation for a storm (slowly) barreling towards every major city from New York to DC. Of course, the notice for grounding came AFTER boarding (thanks, FAA! You're the best!). The pilots and flight attendants: --kept us informed of delays after boarding --played music while we waited on the plane --deboarded immediately after the update of another hour+ wait --waited to reboard until we absolutely had a wheels up time, to eliminate delays on the runway and in the air --reboarded as fast as humanly possible, on a packed flight --got us to DCA in an hour from Detroit without having to circle. Win. --made sure the gate crew was ready so we could offload ASAP I really appreciated they kept us on the ground during the storm, because I have heard Horror Stories of pilots attempting to "beat the storm" and circling DCA for an hour and a half while lightning streaks across the plane. I fly Delta fairly frequently, as my family is in Detroit and I live all by my lonesome in the DMV. I've always experienced pleasant service in the air and efficient service from the ground team. Flights are rarely delayed, and if they are, I've been kept "in the loop" and treated well. I'm not sure what all the abuse is for, actually. I really hate flying other airlines. Yay Delta! read more

Flying sucks! Delta has made a LOT of improvements in the past couple of years that puts them in the ranking as one of my top two choices of airlines that fly where I want or need to go. Their costs comparable to the other major airlines, and they keep the pain factor as low as likely is possible when dealing with human behavior in mass. First things first, I reduce my own pain infliction as low as possible: small under-seat carry-on, no garments or accessories that will delay security screening, headphones to reduce noise, etc. I've never had a bad experience with any of the local Delta team members, no issues with bags or delays that could not be politely resolved. My biggest complaint is seat width and legroom (I'm tall, my guy is taller). Overall, Delta, please keep up the good work! read more

Wow, horrible gate service. I was on a smaller plane (CRJ900) and they said all roller bags would have to be gate checked. When I got to gate agent and waited for my tag, she said I didn't need one as my bag would fit. I asked if she was sure and she said "yes". When I got to the plane, the flight attendant said it wouldn't fit and that I'd have to go back to the gate. I told him what the gate agent had said and he said try it. It didn't fit. I had to fight my way back out the front of the plane with my bag (against all the people coming in). It was embarrassing and frustrating. I had paid extra for early boarding and this messed that up. She did not apologize, but rather kept saying it should have fit. I wish gate agent would have just given me the gate tag as I had expected in the first place. read more

DELTA: Delayed Every Last Time Airline! Just can't rely on this airline to get it done. The last three times I've flown, I was the lucky recipient of a missed connection. Don't they realize that people depend on them to do their job? read more

Thursday, 10:00AM. Quickie: -Incorrect information -Poor service And then...? Staff gave incorrect information on where the bags could be picked up. No biggie. When I went back to the kiosk to confirm, the representatives present were rude. Unfortunately, a few other patrons that followed experienced the same poor interaction. read more

Bunch of whiny crybabies have reviewed Delta rather harsh! I love Delta... I always get great service from most Delta staffers. Sure sometimes there are flight attendeds who suck... But every company has bad employees. Some of these reviewers should take a long look in the mirror. read more

Massive delays both in terms of flights and luggage for reasons of frankly admitted technical and managerial incompetence. Originally scheduled to leave Sacramento at 6 am. on Saturday morning (2384). Did not actually leave until close to 8 due to technical difficulties). Originally scheduled to arrive at National at 4 pm. (1469) Automatically rebooked flight had an additional connection and moved my arrival back to 2 am(!) (1721). Switched to an earlier flight to IAD that was supposed to arrive at midnight. Did not actually arrive until 3 am (6294) due to the absence of a flight crew. Still do not have my bag, as of 4:30 Sunday afternoon. Am expected to attend a professional conference, but I do not understand how I can be "professional" in clothes I've been wearing for three days straight. read more

Worthless. 900 am flight has had 4 delays. Can never count on delta. Why am I even a platinum member??? Worthless

Please note - even if you pay the extra money when booking a flight to upgrade to a main cabin seat for "flight change and flexibility", it comes with a minimum $200 fee if you actually end up needing to adjust your flight. The trip insurance is also useless. The cost of these added protections "for peace of mind" makes even their cheapest flights quickly more expensive than anticipated. Slap on the fees if you do actually have to change or cancel, and I'm never booking on Delta again. read more

Delta airlines do not take the comfort and safety of the passenger serious. I was on a connecting flight to Mississippi. The plane had water dripping from the ceiling and had napkins stuffed in the seam. When brought to the flight attendant attention she just patted a few drops and offered me something to drink really¡!! read more

So I downloaded my boarding pass last night only to find my window seat was "reassigned" as a middle seat while boarding. No "sorry". It makes you wonder if they can't get the seat assignments right, what else can't they do?? Signing off from the sardine can read more

I fly with a Professionally trained $35,000 service dog. when I made my reservation I had called your special services line and they told me all I needed to do to fly with her is bring her vet records with me and a letter from the Dr. I specifically asked if i needed to send anything in to Delta and they said since she was an actual service dog that I just needed to bring it with me. I then called 3 days before my flight just to verify and they said I still didn't need to send anything in because of the quality of her training. When I arrived at the airport they sent me over to special services and the lady there was very adamant that I could not fly with my service dog because I didnt sent some form in even though I had been told twice that I don't have to send anything in. I told her I wasn't going to go anywhere until she went and found a supervisor. She was unable to locate one and told me she was still not going to allow me to fly until I started telling her the federal laws she was breaking and I would be calling the US Dept of Justice to report her. at that time she decided that she would LET ME FLY THIS TIME. she was very rude to me and if one dept tells me I dont need paperwork who does she think she is to say I have to have paperwork when the others say I dont have to. I will be telling everyone I know with service dogs and service dog organizations to stay away from Delta because the way they treat people flying with true service dog and not some fake service dogs that give the rest of us with a true service dog a bad name. read more

Worse airlines ever check in at the counter the CS didn't EVEN bother to ask a simple question about seating for a couple, but rather look at the DL and hand us the ticket but it's not done yet she didn't even mention what gate are we suppose to go or direct us where to go. She's too DAMN BUSY yawning her BIG MOUTH FOR A FLY TO LAND INSIDE HER THROAT . Landed at the next airport it even worse no one asks would you like to seat together as husband and wife....!! Hell 2 the NO here's your ticket ma'am WTF Is Delta forgotten about their passengers or just grabbed the fucking money and that it.....Delta FUCK OFF if you can't treat us the ways it should be then close the fucking airlines. We don't need that kinda shit FUCK services. File Bankruptcy and get out the business let someone nice and know how to train their employees how to behave to the customers. Last note: DELTA - Shut down your business and make everyone's happy read more

Both of my experiences with this airline have been miserable. I've only traveled with them via military orders. Their staff (front counter) is extremely rude, uninformed, and classless. I will NOT travel on my personal dime with this airline. They have a horrible reputation in the military community. Both encounters were almost mirror images. My last experience involved me arriving behind schedule. I was instructed by the help-desk phone watch that if I arrived within 30 minutes, they would check my bag in. I arrived with 15 minutes to spare. However, I was bounced to three different lines due to the "helpers" walking around the self check machines not telling which line I could receive service at. Instead, they watched me get rejected at both lines before I was directed to "special services." I was then informed once at the counter that it isn't 30 minutes, but 45 minutes in the "DC" region. What made matters worse was that one of the young ladies, Jamie Harbin, giggled and laughed the whole time without offering any solutions; I guess the whole episode was a big joke...just like her customer service. It was an embarrassing episode, and of I was member of the management team at this airline, I'd be embarrassed by Miss Harbin's (DCA) reflection on my institution. -SEA *Update: one gentlemen (can't recall his name, yes, I name-names in reviews) attempted to help at the very end. There was nothing he could do once I arrived at "special services" due to me having to go through CTO to re-book. His staff put him in a very compromising position . If I knew his name, I would commend him on his effort and ask that he at-least counsel Ms. Harbin. read more

I had to cancel a flight because of a death in the family and the representative harassed me for details such as the name of the family member who had passed, the home she was being taken care or, and the funeral home. And my flight STILL wasn't refunded although I purchased travel insurance! I cannot believe the invasive questions and level of disrespect. read more

Brought a carry on luggage and I MADE SURE the measurements of my luggage fits the measurements that delta has for carry on luggage. The lady checking us in did NOT care, she said it was too big, when in fact it was exactly 9x14x22. I asked her if she's measuring by eye because that's not fair and she disregarded my question and threaten to kick me off the flight. She made me pay for my luggage to be checked in with no proof that my luggage was oversized...... just the fact that it looked "big" in her EYES. Very upset. read more

I booked a flight before the Coronavirus and while I purchased a non-refundable ticket, I contacted Delta to tell them that I was 79 years old and it was not recommended I fly. Since I did not cancel the flight out of a change of mind, but because my health could be at risk, I thought with Delta knowing the situation with the virus and the elderly, would take it into consideration and provide me with a full refund. Instead they said "NO". Now, Delta wants the taxpayer, for which I am one, to bail them out because of the virus. I say "NO". read more

Worst domestic carrier - no electronic boarding pass-have to get them at the airport kiosk on both my flights outgoing and incoming. No seat assignment even early booking - have to get them at the gate. Sitting is cramp - more than other airliner in the US Airport gate staff is not friendly. One star for the air crew- they are average read more

DO NOT BOOK WITH DELTA VACATIONS I just got back from my vacation to Cancun. Arrived at Hyatt Ziva with five friends and learned that they only had 1 room booked under our reservation when we had booked 3. Delta stated our reservation only had 1 and refused to help. This was even after we demonstrated to the representative that it is IMPOSSIBLE to book the Hyatt Ziva with 6 people in one room. The hotel will not even come up as an option on the Delta Vacations website if you put that # of people in one room. The hotel supervisor said that she had not seen this happen in her 15 years working there. It is against hotel policy to book more than 4 to a room. They made a special exception to make sure we weren't sleeping on the street. There was an obvious error on Delta's fault and they did nothing to help remedy the situation. We took turns sleeping on the floor and even outside on the room's balcony. Delta is unwilling to take responsibility. DO NOT BOOK WITH THEM, something is wrong with their system and your reservation might be messed up as a result! If you search around there are multiple reviews of people booking vacation packages with Delta and then discovering they did not receive their full package. See link below https://www.tripadvisor.com/ShowTopic-g147293-i28-k8306346-BEWARE_DeltaVacations_Flight_and_Hotel_Package_scam-Punta_Cana_La_Altagracia_Province_Dominic.html read more

Horrible!! Coming in from puerto Vallarta left Mexico City on time on delta flight headed for Atlanta. We got into Atlanta early and had to sit and wait for a gate, about 30 minutes. We are going to a connecting flight out of Atlanta to Washington DC. We had to go through customs, get our luggage and roll it 500 feet to a guy at a belt for him to place it on the belt to put on this plane. Why?? Who knows. Ridiculous! Then go through security as slow and painful all the while telling TSA our connecting flight was boarding. They didn't really care. Some very kind people let us move up the security line. After clearing security we had to take the tram to gate T. We run to the gate because it's now 15 minutes to leaving time and she says sorry you don't have seats! Our policy is if it's 15 minutes before take off we can give your seats away!! But we flew in on YOUR plane and connecting on YOUR same airlines! No one at the counter would look us in the eye. They just kept letting other people on and calling the stand by people to get on! Finally after the 3 time saying "what is the problem"? One lady said just a second we can get you seats. We paid for those seats originally and this is a crap policy. Especially when we flew in on Delta and connecting with Delta! read more

Big kudos and thanks to Delta Airlines. My teenage daughter lost her learners permit on the plane a couple of weekends ago. We figured it was gone forever. I filed a claim and amazingly it was returned to her. Yay! Delta's the best. read more

This past week I was on a business trip to Milwaukee. Let me start by saying that on the way out Monday there was a medical emergency on the plane and the flight attendants handled the situation calmly and organized and we were on our way only 45 minutes late. However, my bag did not make the connection in ATL. They delivered my bag to my hotel sometime Monday afternoon. On my return flight Friday my bag again did not make the connection in ATL. Luckily I was returning home and could wait for it to be delivered to my house. I was told by the agent that I'd receive a few emails and my bag would be delivered Saturday between the hours of 8-2. I woke up at 630am to 5 missed phone calls that came between the hours of 2am and 5am from the delivery service trying to drop off my bag. I was shocked that this person or service felt it appropriate to call me that many times in the middle of the night. Its not ok!! Besides that wasn't the direction I was given on how the process worked. At 7am the man showed up in the parking lot of my complex and called again. I went down to meet him and he couldn't have been more rude if he tried. He was standing at the back of his vehicle barely spoke to me. Pointed at my bag said "here's your bag" and walked back to the drivers side got in and left. I even asked him if I needed to sign anything or show ID and his nonverbal response was enough to make me right this note. He was dismissive and rude! I myself am in the business of providing customer service and if any of my employees treated a customer this way there would be serious consequences. Delta you should investigate your delivery services further as they are an extension of you if they are doing business on your behalf. I will think twice before ever checking a bag with Delta and probably think twice on flying with them as well. read more

Currently taking the Shuttle to and from DCA/LGA. It's been a pretty smooth process as it's mostly business travelers. No craziness, just people trying to get in and out of the airport and make it to their destination on time. Flights to LGA have always taken off on time but flights back to DCA have always been delayed or recently cancelled. It seems like they just can't get their flights to take off the ground on time in order to get back to LGA. The Shuttle Terminal at LGA is nice but make sure you bring some food with you or eat prior to flying as there aren't good food options. But, once again it's a business terminal and you probably would have arrived in time to walk straight onto your flight. They really have to get their return flights to be on time as we all want to get home on time more. read more

If flew 80% domestically and internationally for work for an entire year, during which time I never once experienced a delayed or canceled flight other than for legitimate weather concerns which of course are out of Delta's control. Delta does need to get on their free movies game though read more

I will never fly with them again in my life used them for a trip to Miami. The flight was horrible the service was horrible I have been on many flights this is by far the worst air line. I thought I was going to die. Before getting on the plan I heard the plight tell the guy you need to check the light that came on the mechanics asked the plight of he wrote it down he said no I didn't have time ask soon as he walked away the mechanics where like we are not checking it. The plan was shaking the whole time I tried to contact the air line gave them all the info to let them know. I never heard anything from anyone. And you better believe I never used them again. Stay away read more

No care for human life! I will never delta. They left my 86 yrs mother in a wheelchair on the curb. She doesn't speak English at all and she can't walk far that is why we requested wheelchair assistance. Her flight was canceled twice and no contacted my husband we left the airport said our goodbyes and even tipped the person who was so called to care for her. Thanks to a Good Samaritan who noticed her in a wheelchair on the curb upset and crying to work her phone that is when he assisted her to help her call my husband. Delta employee just rolled her out to the curb like trash. I will never fly Delta ever. Zero stars Delta is the worst read more

Disappointed with Delta.My flight was delayed for the weather,I have to stayed IAD airport the whole night with no hotel and no refund.As well,the staff worked for the airplane is rude.It really unpleasant! read more

Hands down worst flight experience of my entire life. Every Delta employee to my knowledge is rude and highly unwilling to help. I can only speak on the employees at DCA and ATL. I have had 5 delays due to malfunctions or lack of equipment on 5 different planes. When I (or any other passenger) attempted to discuss options with the airport gate staff for Delta they acted like it wasn't their problem. They moved like molasses and behaved as though they were the customers. Don't fall for the Delta trap of cheapest flights in the US! I wouldn't be so aggravated if only one flight caused my two hour trip to take 23 hours, but the fact that it was five separate planes blows my mind. I am writing this review as a highly frustrated customer, but this airline deserves to be bought out by FedEx and used strictly to deliver packages not people. read more

I am emailing you to express my frustration and anger at your online check-in option. I previously checked in the night before for my flight leaving from Norfolk to San Antonio (Delta 1183/2132 ticket # 0062312005299500), with a layover in Atlanta. On your check-in website, there are 2 available options to check in online: "Online and print your boarding pass", and "Online without a printing a boarding pass (print ticket at kiosk)." There is no disclaimer to state that if you choose "Online without printing a boarding pass" option, it is useless once you have missed your 45-minute window. I had reached the airport approximately 35 minutes before my departure at 7:00am and attempted to print out my ticket at the kiosk for the flight I had already CHECKED IN for online, only for them to deny me my ticket. I spoke with a Delta representative, who informed me that it does not matter, that once it is past the 45-minute window, I am essentially not checked into my flight, and they cannot have access to my account and print out a ticket for me to borad my plane. EVEN IF I HAD CHECKED INTO MY FLIGHT ONLINE, THE NIGHT BEFORE. WITH THEM STATING THAT I WAS CHECKED INTO MY FLIGHT. My phone does not have internet capability, so I was unable to even attempt to log on delta.com to see if I could show them my "checked in" status online with my phone. But again, I do not know if Delta.com would have even allowed me to look at my e-ticket past the 45-minute window. So I was forced to pay a $50 change flight fee to reroute my flight to Detroit and arrive in San Antonio later in the afternoon, thereby changing my travel plans for the day, including my reservations, etc. And, when I rerouted my at 4:06PM versus 11:10AM as per my previous flight itinerary. What makes it even more instigating is that while I was headed for my new departure gate to Detroit (which was scheduled to leave 2 hours later at 9:00 AM), I noticed that my original flight to Atlanta was STILL boarding. Meaning, I could have STILL made it to my flight had the representative been able to just print out my original ticket....even with all the time and hassle spent changing my flight itinerary. HAD someone just printed out my ticket. Which apparently is not in your jurisdiction. Even though your competitors have been able to provide it for their customers. My brother recently was able to make and board his plane with United Airlines only 20 minutes prior to departure, even without checking in online. I am emailing you to state that there is really no sense in including the "Online without printing a boarding pass" option, because passengers are really RE-CHECKING in at the kiosk and not saving time and convenience by checking in online. So really, what IS the point of that option? Is this just another way to cause us more frustration, or is this another hidden way to tack on fees?? When I relayed my story to my friends in San Antonio, the first question that was stated was, "But weren't you checked in?" Apparently, I was NOT, according to YOUR rules. Yet, your failed to even mention or include that information to passengers. You need to eliminate that option for passengers, because there is no benefit for us in that. Or WARN us passengers that if we choose the above option, we will be unable to print our ticket if we arrive to the airport less than 45 minutes before our flight. That will at least give us an indication that if we check-in online before our flight, we will still need to get there more than the 45 minute window, or we will be unable to board our plane. Because if that is the case, we should just as well find a way to print our ticket at a later available time, or we should just do the old-fashioned way and get to the airport and check in in person/kiosk. That would save us the heartache like how I experienced it this past weekend. You mislead passengers into thinking that they will be "checked in" in the system if they do it online, that they can just print the ticket at our convenience at any time. Which in fact, it is the complete opposite. I am upset, because there was no indication that this was going to happen. I missed my flight that I could have EASILY boarded had your kiosk and representative allowed me to print out my ticket, am $50 poorer AND immensely frustrated to the point I may boycott your airline. If you can show me where there is some disclaimer that I HAVE to be at the airport more than 45 minutes to simply print out my airline ticket after having used the online check-in option, then I will allow the $50 fee you imposed on me to pass. But if not, then I see no reason why I should have to be charged an additional $50 fee for YOUR mishandling, misinformation and deception. At the cost of my time and vacation. read more

I was designated Sky zone for loading. So I stand in the Sky line area. A Delta agent comes up to me and says, "Are you Zone Four?" Are you kidding me? My ticket says Sky and I am in the Sky line. I show her my ticket and she exclaims, "Skkkyyy." What a jerk. Don't insult my intelligence. Would she do this to a old white guy? Am I too female, too fat, too frumpy to be in a priority line? My dollars are as green as anyone else's. All she had to say was "Are you in the Sky Zone?" and not assume I was in the last & worse zone. Jerk. read more

I never fly delta. I do have 150,000 plus miles on united and a few thousand on other airlines. The manager (red coat) Alberto f at the dca counter single handedly made certain that I will never fly that airline again. He was rude, unhelpful and mocking. After being late for a flight, delta left me completely stranded, attempting to charge me the same cost of the entire ticket just to get home. United was half the price and their people get common courtesy. Alberto began complaining about me before I even left the counter. It took him so long to check other flights that I missed every single one. Thank you united for not being delta. read more

Delta is the absolute worst airline I have ever encountered! They canceled my flight from ATL to Cancun because "they couldn't find a pilot." The pilot shows up 30 seconds after the flight is canceled and the lady at the gate says too bad even when the pilot insisted he was ready to go. I waited in like 5+ hours with thousands of other people to speak with services just to be told I couldn't have a hotel voucher because all the hotels in the area were sold out. Delta offered me no compensation at all! I spent the night in the airport and my 8 am flight gets delayed 4 hours because once again, "they cannot find a pilot." The day of my flight home they cancel the flight and told me I would need to pay a change fee. Every number I called said it was currently out of service and the website did not work for anyone for days. This airline is a joke! read more

I've flown Delta quite a few times this year, and I must say I've started to like them more and more. I just returned to DCA from a trip to Florida yesterday (connecting via ATL) and everything went well, absolutely no complaints. I've had my share of problems when flying any airline (delays, inconsistent information before and during the trip, damaged baggage etc.) and Delta hasn't been any different. But here's the thing folks; when it comest to air travel, it's not if - it's when - things go wrong. I must say Delta's customer service has been great and all problems have been solved successfully. Yes, sometimes it requires being assertive and demanding but they've always come through, usually in the form of a decent travel voucher. Delta also seems to have lowered their domestic flight prices. Just got DC - New Orleans tickets in December for a really cheap price. NOLA, here we come! read more

I have been a loyal delta flyer for years now. I've even ensured my family and friends flew only delta. On a recent trip out of BWI, I had a terrible experience. After I not acted delta, they told me that they were sorry for the experience and could only give me 3000 miles to compensate for the humiliated way in which I was treated. Anyone who uses miles to travel would know tat couldn't even get e a partial of a trip. I explained this to the delta representative and she told me that I could take it of leave it. I've left delta and wouldn't voluntarily fly them ever again. read more

Avoid Delta at DCA if you can. Extremely disorganized. It starts with an indecipherable boarding process that "preboards" half the aircraft. I noted that active military no longer receive any consideration. United extends at least minimal courtesy by allowing them to board sooner. Delta has become just another haphazard, cheap, discourteos cattle car airline. read more

Well my flights the last few weeks have all been on time. But completely sold out. Crowded with average service. But I guess six for six on time - I really can't complain. read more