Vince and Cristina from delta Reagan was unprofessional charge me for anything first they told me $200 for Stroller after 4 minutes say no it's gonna cost me $375 + One luggage$100 total CHARGE $475 , that crazy !!! STAY A WAY FROM DELTA !!!! Rip off Customers read more

After the skycap got us checked in he leaned closer to me and said in broken english "You have to pay a tip to get you bags inside". WTF??? I have no problem giving a tip, but not when demanded. I asked him if this this was because he did a good job or was it to ensure the safety of our luggage. He repeated himself. I hate getting to the airport because I dread the long security/disrobing lines so to prevent further BS I gave him a couple bucks and went on my way. Our 2 bags & contents arrived safe at LAX. This has been the only bad skycap I've experienced over many years. read more

TURRABLE, I flew from dc to nyc once with delta, 4 hour delay. That's like 4 flights!

Friendly staff but once we landed we had to wait 15 minutes for the previous plane to leave our gate :(. I gotta catch another plane!

Terrible customer service policies. The "cancellation insurance" is a rip off. Paid $50 for the insurance and still a $200 penalty to cancel a $653 round trip ticket. $300 penalty to change one way of the same flight. A confirmation of a 2 hour callback actually took 5 hours and 55 minutes for me to get a call back. Clearly this company is VERY POORLY managed!!! 6-8 inches of new snow on the ground does effect Seattle or Portland but 3 inches forecast, not on the ground, but only forecast and they act like the world is ending in DC. Ridiculous!!! This is not customer service, this is customer abuse. read more

I usually never have issues flying Delta anywhere else. However, the 2 (and only) times I flew Delta from DCA have been the worst experiences ever. The staff - all the way up to management - are very condescending and disrespectful. As a customer, I should be assured by staff that everything runs smoothly. If I have a complaint or concern - which I very rarely have because I am not super high-maintenance or unreasonable - it should be addressed properly, not dismissed with an attitude and little concern. Further, I should not see a huge shift in customer attention from just one family ahead of me; if you're going to show them respect, I expect to receive the same amount of respect - especially if I am showing it to you. Complete turn-off. This is my last trip with Delta. read more

I was flying from the Cayman Islands to Dulles. Checked my bag and it missed my plane- no big deal. Waited up until 3am to have it delivered. Still not too bad...then i open my bag to find all the gifts I had purchased were STOLEN and multiple personal belongings were broken!!!!! WHAT THE HECK?!!! I am beyond furious...WHAT KIND OF COMPANY HIRES PEOPLE THAT STEAL FROM CUSTOMERS? This is an abuse of power and is a complete lack of supervision. You cannot tell me no one saw someone STEAL my belongs somewhere along the way! There were too many things to carry! I already filed a complaint with the Airline itself, called 3 times, wrote them on Facebook. I am furious. It is completely unethical and ILLEGAL to steal out of someone's luggage. I will never use Delta Airlines ever again no matter what the extra cost. read more

I was flying back to Iowa for a funeral, from Dulles, through Detroit. The first flight was delayed, making the connection impossible. While informing me of the delay, Delta made zero effort to reschedule, content to have me sit in the Detroit airport all night until they could deliver me to Iowa the next day, an hour after the funeral. You pay your money, and MAYBE they will get you there...sometime. read more

Worst airline ever I normally only use Southwest Airlines because a family member allowed me to use flyer miles I went with Delta worst mistake of my life never again read more

Delta is the absolute airline. They only care about their profit and not their customers. I have been a loyal Delta customer since I moved to Atlanta in 2008. Not counting the number of flights i've taken, I also use a Delta sponsored AMEX for the past four years. After today, I will no longer be flying with Delta because they do not care about customer satisfaction. I have also transferred my credit card balance and will no longer support any Delta sponsored business venture. Go to hell! read more

One of the few left that still offers a decent customer service after the corporate fallout. Don't waste your money if you are trying to stream via the offered WiFi...its is sloooooooWWWw!!!!! read more

I had heard their customer service was bad, but wow what a terrible airline. They charge what they want and don't take care of their customers. No wonder they lose so much money. Run far away. read more

1ST THING.... I flew Delta from YYZ to ORF with a connection in ATL. Once I got home I noticed that Delta had completely ripped my lock and the zipper handles that the lock was attached to off of my Tumi luggage. My bag was half unzipped with my items falling out on the carousel. I went to the Delta counter and spoke to a woman named Kathy in ORF. She went on to tell me that Delta (along with all the other airlines) are not responsible for any damage done to luggage except if they completely crush it. She went through the long list of things they're NOT responsible for like ripping of handles, bending handles, ripping off zippers, ripping off wheels and/or the housing that the wheels are in, etc. She could tell I was upset and offered me a $25 voucher. That's right.....I said $25. I was so upset that I didn't even take the voucher. It seemed like more salt in the wound instead of making me feel better. She went on to say "If we were in the business of fixing luggage we would be out of business." SHE ACTUALLY SAID THAT! I responded with "Well Kathy, if you were in the business of fixing the luggage you destroy then maybe you would think twice about the way you treat peoples luggage and would possibly handle it with care." She just shook her head and offered me the $25 voucher again. This would be the 2nd Tumi bag that Delta has ruined. I have been flying USAir for many years with the occasional Delat flight. I find it to be interesting that Delta has ruined 2 of my bags. They didn't fix either of them. 2ND THING.....I was flying from LGA to ORF with a connection in IAD. The flight was extremely late getting to IAD due to a weather issue. That wasn't the problem. I completely understand things like that. Trust me....I DO NOT want to be in a plane that is either having mechanical problems or in a thunder storm so I appreciate being grounded for my safety. The problem was how rude the 2 ladies were that were working at my Gate. To get to the gate you had to travel down an escalator but all of the seating was upstair on the main floor. You would only go down the escalator if you needed to speak to the gate agent or board the shuttle for the flight. Since the airport was experiencing a lot of weather delays it was a bit chaotic on the main floor. They made an announcement saying that there was a delay and gave the new departure time. Well, that departure time came and went with no further updates. They also weren't posting anything on the monitors which would prevent people from traveling down the escalators to ask questions. I eventually went downstairs just to be sure that I wasn't missing anything. I didn't want to miss my flight home and have to stay the night in DC. As I approached the desk with the 2 ladies they didn't even bother to look in my direction. They continued with their conversation about someone's ex-boyfriend so I waited. Then they finally looked at me so I asked about the flight. One of the ladies said "Ma'am, the flight isn't even here yet. We'll make an announcement when it does." She was very condescending in the way she spoke to me. Then as I was walking away they laughed. I felt like such an idiot that I sat back down upstairs and told the girl next to me that she was going down next time. It was humiliating. Finally the plane was boarding and I was safely in my seat. A woman sat next to me that immediately starting complaining about Delta's customer service. I, of course, had to fill her in on my experience. She made me promise that I would write Delta a letter and that she would do the same thing. A few days later I received a survey from Delta in my email so I filled it out and also left my comments. I've flown Delta in the past with bad experiences with their customer service but didn't bother to say anything. I believe it's gotten much worse over the years. I really wish airlines would focus on customer service. At this point.....I believe they're more focused on getting the flight full of passengers than taking care of the people in the seats or our luggage read more

Yesterday I returned from the UK on a Delta code-share with Virgin Atlantic. Delta was the domestic carrier in and out of DCA. I was happy with the services overall. Coming back, the TSA was heavily backlogged trying to process multiple in-bound international flights and ours came in behind them. This caused me to nearly miss my connection from DTW to DCA. I made the flight literally as the door to the ramp was closing. Just 20 minutes before that happened, I rechecked my bag and said to the Delta employee that I thought the time was tight and would it not be advisable to carry it on instead. He told me - "don't worry - it will make it." Well, he was wrong. About 3 AM in the morning my door bell rang and it was a delivery service bringing my bag. While I was relieved my bag was found and returned to me - I wish Delta would learn from this experience, retrain that employee who gave bad advice and in doing to, save themselves the expense of dealing with a lost bag and end up with a happier customer. Sadly, I realize Delta will never read this. My advice to others who have a tight connection - if you have a boarding card and your bag looks as if it will pass through TSA as a carry-on size - go straight to the gate and "gate check your bag." I will know for next time. read more

We haven't actual flown yet, so I can't comment on the flying experience. However, I did want to comment on the wonderful customer service that I experienced when changing my flight a couple of days ago. My husband left for a year deployment to Afghanistan last April. In May I booked a flight for the kids and I to fly to Colorado to see my Mom at the end of August. Well, of course the Air Force schedules for him to come home for his TDY a couple days after I would have left on my trip. I called Delta to see if I could change my flight. I knew I would have to pay the $150 change fee for each ticket plus the difference in the flight. I got all 3 tickets for around $640 so the thought of paying almost as much, if not more to change the tickets was pretty depressing. However, missing my chance to see him for more than half of days he would be home this year really wasn't much of an option. Anyway, I called Delta expecting the worst. I explained the situation and asked if they could find me a flight close to the same price. The representative was very understanding and said he could see what he could do to help. He put me on hold and a while later came back and said he could waive the change fees if I could provide them with the name of his commander and his phone number in Afghanistan. Well, of course I couldn't find it right away but he assured me if I called back later with the name and number it wouldn't be a problem. I called back later and to my surprise the representative was just as helpful! When he looked up for alternative flights he told me the cheapest one was $239 more per ticket. Luckily, while I was on the phone with him I looked up flights on delta.com myself and found several for $256 with tax; only about $40 more then what I paid. When I told him this he seemed confused but when I started rattling off the flight numbers and times of these flights, he said he could book me on one of them. So in the end, I only had to pay $120 to change the flight. A deal compared to what I thought I would pay. I just hope my flying experience will be as positive as the experience I had on the phone with them. Thanks Delta for supporting military families! read more

If I could give Delta Airlines a zero star rating, I'd do it twice. After paying $260 in fees for two bags, I arrived in Washington, DC only to find my luggage ended up in Charlotte, North Carolina. The representative at the airport promised I would have my bags within 12-24 hours. Three days later and I still have not received my bags. The information on the baggage tracker hasn't been updated to reflect any changes and when I attempt to call their toll-free help number, the automated machine tells you (no matter when you call) that you'll receive a call within 4-6 hours. The representative I spoke with had no additional information on my baggage and when I asked to speak to another representative or possibly a supervisor, I was told no. She then directed me to a toll-free number where I could find further assistance. The number, another automated voice informed me, was disconnected. After three days, wearing the same clothes became unbearable and I had to spend money from my own pocket. My personal property is still missing and when I tried to file a request for a refund (to compensate some of my losses) through their online service led to an unrelated portion of the website. It's unacceptable. I understand that air travel is sometimes inconvenient but what happened to accountability? All I asked was for a human being to give me some information on where my clothes and personal possessions are. Is that unreasonable? Delta Airlines representatives have hidden, ping-ponging their customers back and forth between automated machines so that concerns are never actually addressed. It's absurd. Either way, they'll never see another cent of my money again. I'm making a personal point of relating my experience to family, friends, and professional associates. Many have already decided they don't feel comfortable using Delta Airlines and several have shared similar accounts of abysmal customer service. I hope if you've had similar problems that you'll share them as well, through social media and personal conversation. Delta Airlines cannot keep getting away with this. read more

Their boarding process leaves a lot to be desired. I get the families with children, priority, sky, etc. then they board group 1. At this point I expected group 2 but instead they call people who are checking rollerboards. Not cool. What about the people who packed conservatively and do not have a rollerboard? So they get penalized for packing conservatively and people with rollerboards get priority over them. read more

As I was getting ready early Friday morning to fly out to LA for the weekend, I get a text message that reads: "(insert flight number)/Jan 8 from DCA is now departing at (insert new flight) time." Please believe me when I tell you I almost had a heart attack thinking I was about to miss my flight!! The first words my eyes zoned in on were: "(insert flight number) IS NOW LEAVING!" I mean, WTF! Delta, may I please recommend that you soften your language a bit?! Maybe something like: "ALERT: (insert flight number) has been delayed and is now departing at (insert new flight) time;" please and thank you! I will however say, Delta did redeem themselves once I made it to the terminal. I realized due to the delay in my initial flight, I was going to miss my connecting flight (smh). I went to the Delta desk at the gate and explained the situation, and the attendant reacted quickly and was able to get me on a direct flight to LA through Alaska Airlines (which was finishing up with boarding as we spoke), which not only got me there 2 hours earlier, but my seat was in the row right behind first class and I hope you know what that means, extra leg space! Thank you both Delta and Alaska Airlines, definitely did not start off great, but ended exceptionally well!! read more

If there were an option for a zero star it would have been selected. I booked a ticket on Expedia for delta airlines for 253.00.. Plans changed so I had to cancel flight which Expedia told me I will have a credit of 253.00 for a future flight. I went to get a new ticket that costs 221.00 for delta and was told I could use the credit for the flight but would be charged an additional 200.00 for the ticket after I was told that there were no additional penalties or charges by both parties originally. Come to find out... there are additional penalties. So a 221.00 ticket for a future flight would cost 421.00. Expedia refused to do anything to accomondate the situation nor did deltas customer service or supervisory staff. Don, a supervisor for delta in cincinati was ever so polite when he said to me that yes, we are going to charge you an additional 200.00 for any future ticket and there wasn't anything we can or will do for you. If delta is so hard pressed for income that they need to strong-arm customers into paying additional amounts of money to use their services.... go ahead and keep the credit, ill never use expedia or delta ever again... I'll take my money to another airline that actually cares about doing the right thing and making customers feel valued and appreciated. Their corporate office was also so kind to leave me on hold and hung up on me twice, and their corporate office was ever so kind to say, yes.. we will charge you an additional 200.00 more to book any flight in the future. Southwest... here I come. read more

Never use Delta airlines. We waited for all morning. They dated our flight to the next day...

Worst customer service ever! My husband left for Guatemala last week and wasn't charged for his first piece of luggage. When returning, he was charged $150 excess baggage fee!!! The Delta clerk at Guatemala said his bag was too big even though it was the same one he took when traveling to Guatemala. Now all of a sudden it's too big? Of course, I called the same day he was traveling back to complain. I was told that I had to wait until his trip was complete before they could issue a refund. I called 3 times today and no one could resolve my issue. They kept telling me to call corporate and they kept giving me the same number 800-455-2720. I called 3 times and they kept saying to call corporate. I'm calling corporate but then they say they aren't corporate. What the hell is going on? I will not travel Delta no more. They are too shady with what they have done and have bad customer service. The ladies on the phone are so mean and don't care helping you. One of them said she would stay on line to transfer me to correct personnel and she left me hanging with elevator music. I'm so upset! As a paying customer I expect to have my concerns heard and dealt with. Unfortunately, Delta has lost their rep with me. Unless they fix this issue or at least give me the time of day to resolve this I will no longer fly Delta nor let my friends or fam do so. read more

My wife just notified me that my three children, elderly aunt and uncle had been stranded at the airport overnight by Delta Airlines... They were on time and had trouble getting through TSA. My families name was paged over the PA system, they arrived at the gate only to have the door slammed in their face. Buyer beware, Delta Airlines leaves women, children and the elderly stranded at airports! read more

Delta Airlines has gone downhill in just about every aspect, as far as I can tell. In March, I took two Delta round trip flights in one week (one to Minneapolis and the other to Las Vegas) from Washington National. The first ticket to Minneapolis cost me a whopping $1,059. And, I had a center seat on both legs of my journey. Has anyone else noticed how both the seats, the overhead bins, and the seat space underneath has shrunk, or is it only me? I have a very small rolling bag which used to fit very comfortably under the seat in front of me, with enough room for my purse and a coat. These days, my small rolling bag doesn't even fit comfortably underneath. The bottom of it sticks out from under the seat, lessening the space for my feet. I am 5'4" tall and I barely have enough leg room. That was my recent trip to Minneapolis. My flight to Las Vegas a week later was worse, though. Boarding my flight to Las Vegas in Atlanta, I discovered that my aisle seat that was located closer to the middle of the plane had been switched to the very back. When I inquired, the person at the gate was quick to dismiss me, mumbling something about "equipment change." There was another (older) man who was walking with a cane. He said he had just had a hip replacement and had requested an aisle seat a month in advance of the flight date. He also was switched to another seat, this time to a middle seat. I felt very sorry for him, because it was obvious he really needed an aisle seat. But, there was no way to reason with the gate official who was just short of rude. I am really, really tired of trying to be pleasant and accommodating to an airline that obviously cares nothing about its patrons. To give them my money just seems wrong. I have started looking for any other alternative to Delta, even if it means a longer time to get to my destination. read more

My favorite domestic airline but don't even think about using the Delta check in outside DCA. Guys were incredibly rude and clearly had no desire to serve the customers who we're waiting - they were all just standing around. The guy who did help us gave us a hard time about the weight of our bag, made us move all these items around, and then made us go check in inside after all that. Seemed like he was just trying to mess with us. read more

THE ABSOLUTE WORST! I talked to Magatte and she was as helpful as a pet on the LSAT.. frustrating,irrelevant and a waste of time. I could not get a seat guaranteed to me,except the slight possibility of a middle of seat on my connection flight because it was full. Due to the reason it was full i tried to see if there was a better flight for me for the airline since they needed the space and they could not even entertain the thought even though it benefited them. HOWEVER, they loved the fact they THOUGHT I was as at their mercy and its sick , my brother even works for delta and talks how we should NEVER take delta but i decided this one time i would give it a chance. IT WAS A MISTAKE. IF THE EMPLOYERS DONT EVEN WANT YOU TO FLY DELTA THEN YOU SHOULD NOT. WORST AIRLINE EVER... AMERICANS DO NOT USE DELTA. read more

I booked a Delta flight in May for IAD to FLL at the end of Sept. I reserved 4 Comfort Plus seats for me, my wife and adult son and daughter for wife's birthday. My son is 6'6 and needs the extra legroom as do I. Yesterday I received an email stating our seats were changed due to a reservation conflict. So I called Customer service as recommended by the email, but first looked up our new seats on the Delta site under our resv. It appeared they moved my wife, son and daughter to three seats in the row behind their original seats. (The new seats are backed by a partition wall which would be a problem reclining their seats). Surprisingly, two of the three seats they originally had were still available, with only the aisle seat taken. After 40 mins waiting on hold for Customer Service, a Rep told me she would research what happened and needed to speak with a Supv. After another 15 mins (total) of hold time, I was told the issue was caused because when I reserved the seats (in May) someone reserved the aisle seat just before I finished my reservation, giving them the first right to the seat. Can understand that happening, but I asked why it took 4 months to realize this and was told "some time the system takes awhile to catch it". BS@##$.... I asked why they didn't move one person instead of changing three and splitting up the family (I had a fourth seat across the aisle-making four seats in a row). The Rep stuck by that unbelievable story and said there was nothing she could do, because the person actually booked the seat before I did. That ended our conversation. My wife, not liking the excuse called back the next day asking for a Supv. But this time she was told the aisle seat reservation occurred that day when someone went on and booked the aisle seat. (4 months after we reserved that seat). My wife asked the obvious question, "How could they reserve a seat that was already reserved?. She was told this happens all the time and there is no rhyme or reason to it. (?). This was from a Delta Supervisor. What a sorry reply. My wife asked the another obvious question, "Why not give the one person the aisle seat where they moved them to, instead of moving the whole row of family members. The Supv was unsympathetic and said she couldn't do anything. In fact she said she wouldn't inconvenience that one person by moving them now. (???). But they had no issues moving the entire row for the one person. My wife asked, So Delta would rather divide up a family on a trip, rather than move one person who booked an already reserved seat. Even citing the CS Rep the night before who indicated the first person who books the seat as first right to it. The Supv ignorantly said, she wouldn't change the person and changes like this happen ALL the time. What a sorry excuse and terrible customer service. Thanks Delta, you literally put my family's back up against the wall! read more

Buyer beware! I fly frequently for pleasure...my 6th the trip this year is coming up in May. This airline offers NO refund or even opportunity to pay penalty to rebook an economy ticket while most other airlines do. Yes, I should have known and if I had, I would not have made the courtesy call to cancel the ticket that they can now resell to some other unknowing passenger. Be informed because stuff happens and plans change. So long Delta. I'm done with you!!! 2 thumbs down read more

I will not fly Delta again. They do not assign seats until 30-45 minutes before boarding! I have people driving 2 hours to pick me up in Atlanta and want to be assured of a seat. I don't care which seat it is - any seat! I don't understand why they do this. Their only explanation is that I bought a basic econocmy ticket so I can't have a seat until at the gate -- even though I have paid for my flight, and paid for checking a bag. What kind of customer service is that?! Inconsiderate, that's what! read more

Awful. Told me only seat left was first class. Paid 800, then got to airport to check in. Attendants were talking, finally waited on me, but crossed the 30 minute marker to check in. After arguing with lady for ten minutes, she let me go to run to my gate. When I got there, attendant rudely informed me I didn't have a seat. They finally found a middle seat, not in first class for me to sit in. Flight back delayed 2 hours, where they made us sit. Never flying delta again! read more

I booked a flight for my son through Delta Airlines from Raleigh-Durham to Baltimore-Washington. One hour before the flight was scheduled to take off, I received a notification that the flight was canceled. There was no information at all about the reason for the cancellation, and I was informed (by email) that he was rescheduled for a flight the following day! There was no rationale for the change, no apology, no refund, no discount, and no attempt at contact from the airline. Nothing. The email stated that I could change my flight or cancel at no charge. There was no way to change the flight to a flight the same day (although looking at expedia I could see that there were in fact open flights the same day), nor was I able to cancel the flight through the website. I was informed that I would have to contact customer support through the 1-800- number. When I called it, the wait time was "over two hours", but I was offered the opportunity to leave a call back number. I first attempted to wait on the phone, but gave up after about 30 minutes. I called back and left my call-back number. The company never returned my call. At this point, it is too late to change the flight, and the last minute flights were over twice what I originally planned. Now my son is trapped in another state without a flight to get home. There was no offer from the company to rectify this in any way. This is completely unacceptable. read more

This airline stinks. Their incompetence in the face of bad weather caused me to miss my Grandmother's funeral. After app crashes, two hours on hold, while waiting in a two hour help desk line, they told me they had rebooked my flight from DCA to ATL to SAN. Even sent me a confirmation email. When I got to the gate not only was I no longer on the flight, they had booked me on a United flight out of Chicago. It would be nice if Delta made sure their booking agents knew basic GEOGRAPHY. I would comment on the customer service but they don't have any. The guy at the gate did print out my new itinerary for me then asked if I spoke to an agent on the phone. He then told me that was my problem and to go get in the two hour help desk line again. If the weather was the only problem I would be more understanding but when the booking agents are complete incompetents well there's not much one can say. If you need to get there do not fly Delta. read more

This flight was supposed to take off at 12:00. It did not leave Baton Rouge until 7:00pm. Consequently I was not able to connect to my First Class flight to DC. I had to stay in Atlanta until the next morning and caught the 7:25 am flight to Regan National. While in BTR, the agent at the gate told me there were no seats on flights for the 28th from ATL to IAD. She told me I would have to call get another airline. When I got a Delta agent on the line, I was told there were many seats left and she put me on the 7:25 flight to IAD, however, rather than First Class which I had originally booked, I was put in Comfort+. While in Atlanta, I got a discount coupon to stay at the Quality Inn West hotel. The place was a dump. The floors were full of mold, and the clientele left a lot to be desired. I usually stay at Marriott hotels. Additionally, it was after midnight when I got to the hotel and was unable to get anything to eat. I am diabetic and needed to take my medication, but that required food. I took it at the risk of side effects. Needless to say, I will not be flying Delta again. I did not see a refund for the First Class fare difference in my bank account like you told me I would receive. I usually fly Southwest directly from IAD to MSY and rent a car to drive to my parents home between New Orleans and Baton Rouge. That from now on will be my itinerary. No more Delta and no more horrible service! You have lost a customer! read more

If I could give a minus 1 star rating to this airline I would have!!! (especially the baggage office and customer service personnel) My daughter's boyfriend who is active duty in the military flew home for a visit on Delta Sat 12/17 from Dallas/Ft Worth through Atlanta to DCA. His camouflage bag/luggage was lost. He filed a claim at the airport immediately. A day later, they brought the wrong suitcase (A large black fabric suitcase with someone else's name clearly labeled on it - - NOT a camouflage military issue bag as was described in detail on his claim form!) to our home and left it, despite his insistence that it was not in fact his bag! Then, Delta closed his lost luggage claim. Numerous calls and emails to the customer service office, and the baggage office and nothing has been done! It is now 10 (TEN) days later to the date and NOT ONE THING has been done on Delta's end to resolve this issue! They are the absolute worst!! NEVER FLY WITH THEM! read more

I don't know where to begin, first Delta Airline customer services call center wait time is the worst of any company I've ever experienced or dealt with. Your agents on the phone are rude,unprofessional and insensitive to client situations. My husband has been a member of Delta for over 15 years, Delta has always been his preferred airline, so to have the experience we had today will forever change our plan to continue to do business with delta. We purchased three tickets totaling $1380 back in March our plans changed so we requested to cancel and have our money refunded,Delta refuse to refund and only offered us voucher good for one year. In July of 2017 we called to use the voucher for November trip an agent who assisted us with booking of our tickets adviced me that we had remaining $50 per person to use future airline. I told her that I would not be traveling again before the expiration date and asked her what else can I use for the remaining balance?? She offered to upgrade our seats and asked me to pay additional $31 per person. I really didn't want to upgrade and also didn't want to loose my $50 per ticket. Instead of her offering me to use for checkin bags or offer all the alternative ways I can spend the credit she charged me additional money. I called back to cancel the upgrade and just go with economy seats, the agent who was on the phone refused to change my seats and allow me to use my credit/voucher for for baggage. She got supervisor by the name Krista agent #CA by my request. She was not any better as matter of fact she was very unprofessional disrespectful and continued over talk me the entire time. She was not willing to help me with my matter but rather keep repeating herself over and over again. Bottom line I'm very disappointed with this experience and this has changed my plan to do ever do business with delta. I will share this horrible experience with all my friends and family. read more

Plane is delayed once due to weather - understandable - but when we finally get on they start having mechanical problems! Come on people control what you can! read more

They continually delayed my flight until I lost a whole night of my only two night trip. It was due to mechanical problems with the plane. Then their customer service was a joke. Giving me all kinds of different #s to call. Giving me the run around and eventually I had to speak to a manager after being on hold several different times for long stretches of time. Such a joke! read more