Last night my friends were booked on Delta to fly from Washington State to Honolulu. After arriving at the airport check in counter with their dog who was also cleared to fly on the same flight when they purchased their tickets, they were told that Hawaii is not accepting pets at this time. They had to cancel their flights, went next door to Alaska Air and booked their tickets with Alaska Air which was much more expensive being last minute, and arrived in Honolulu without any problems. Shame on you Delta. I'll never fly Delta unless its a last resort. read more

I will say Delta has surprised me on my flight (DL1492) from Honolulu to Minnesota. The Hawaii based flight attendants were amazing and very friendly. My son asked a lot of questions and they were more than happy to answer them. This flight had meal services which I didn't know they still did this. (I'm usually buying a $10 box of kids snacks.) We were served dinner and breakfast with 2 snacks in between and right before we landed they handed everyone some Hawaiian chocolate cover macadamia's. All of the onboard entertainment was included., I was able to watch 3 new released movies that are still in the theaters. They even gave ear phones to people that didn't have any for no additional charge. Pillow, face mask, ear buds and blanket were given to make the flight comfortable. read more

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I am only reviewing the Farro salad that was served on my flight.. I am mostly carnivorous but for some reason I wanted to be somewhat healthy that day and ordered the salad. It was the first time I have tried that type of grain. I was amazed that I really liked it. Delta did a good job on this dish. I would actually order it again and I wouldn't mind getting the recipe if they would share it with me. If you do see this review can you post the recipe. Thank you very much for this healthy dish.Even my spouse liked it. We were both pleasantly surprised. read more

Sixteen plus years ago, while visiting friends in Hawai'i, scored a one way Delta $500 first class return ticket to Washington, DC. It was a red eye. After takeoff, the meal offered was a roast beef sandwich. I don't eat beef, but that was the only choice and I passed on it. I asked for bottled water, but all they had was tap water, yuck. Nothing else was offered, no nuts, chips, cookies, beverages. That was Delta FIRST CLASS meal service. Seriously? Avoided Delta ever since until . . . A few months ago, planning a trip to Honolulu from Seattle, a Delta first class seat was a few bucks cheaper than Hawaiian, which I usually take. The Airbus "lie flat" seating plan was different, so decided to check it out. The afternoon takeoff time was also a plus. No 5 am wake up call. No rush hour traffic for departure or arrival. The Delta first class cabin resembled an office of cubicles. The ultimate in privacy, but rather sterile. Folks standing up in their cubicles resembled Whack-A-Mole! Unlike Hawaiian, all the gear was already in the cubicle, the TV screen, headphones, disinfectant wipes, thick comforter and pillow, and a teeny bottle of water. At least there was bottled water this time. No drinks were served before takeoff. This is FIRST CLASS? I once had drinks served before takeoff in Air New Zealand COACH by a nice looking steward. ;-) The selection of TV shows and movies was wider than Hawaiian but included a lot of ancient movies, good movies, but often available on TCM. Is Ted Turner a Delta owner? Board member? But the food was far from Hawaiian Airlines quality. As noted in other reviews, it was a delivered in a cardboard box! This time the choices were the perennial roast beef, turkey, and a couscous dish, I believe, along with one cookie and chips. Panera does better. I chose the turkey. It was OK, but after dining with Hawaiian's tablecloths, silverware, real drink glasses, and cooked dishes crafted by local chefs, dunno. Delta first class meal service doesn't pass muster. After "dinner," was asked twice if I wanted a drink and then the attendant disappeared never to be seen until just before landing. Flight attendant service was brusque, at best. No Hawaiian Aloha, but maybe that's not Delta's kuleana. One tried to cram a bag on top of mine in the overhead. There was plenty of room to the side. I kept saying my bag was there but I wasn't heard. Or was ignored. Got up after and moved my bag to the empty space. Not difficult at all. Same attendant came around to check before takeoff and never told me to place the box of gourmet Japanese mochi I brought for the crew under the seat. Was gonna say something cute, like "YOU'LL have to put it away because it's for the crew." I usually bring omiyage/goodies for the crew. Long story, but it generates a lot of goodwill. Hawaiian flight attendants are very appreciative. Put the mochi under the seat and left it there. More for me a me na ho'oaloha. Who knows what horrors were happening in the back of the plane? Hawaiian claims that FAA or Homeland Security no longer allows curtains between cabins, but that's either not true or ignored by Delta. The curtain was pulled tightly closed across the aisle by the restroom, which kept the rabble out of first class! And demanding first class passengers out of the main cabin galley. Were passengers in the back of the plane issued their own oars or did they have to bring them? Or were there hundreds of hamster wheels back there? Might never know. Hope to never find out! Unlike United, which I will NEVER fly again, even if it means walking, would take Delta again, but only when absolutely necessary. My expectations will be much lower. Better than that Delta flight in 2003 or 2005, but not as good as Hawaiian. Probably spoiled by Hawaiian Airlines, but who doesn't like being spoiled, especially with the hassle air travel is now? read more

DELTA IS THE WORST AMERICAN AIRLINE!!!!! Horrible customer service by Delta! Last minute flight CANCELLATION and MULTIPLE delays after the initial cancellation. I am appalled by the lack of communication and limited support by the Delta team. Flight#1 We were supposed to fly out on May 22, 2022 at 7AM from LAX NONSTOP to Orlando May 22, 2022 2:46 PM. We received a confirmation email on May 19 and May 21 at 4:03 AM(the day before our flight). Then received another email on May 21 at 10:09 AM of our flight CANCELLATION. At this point, this is less than 24 hours notice as our flight leaves on May 22 at 7AM. During this time we were in the Disneyland park. We were trying to scramble while at Disneyland to rebook our flight. We tried to call Delta and there was a THREE HOUR wait time! Ridiculous. We then tried to rebook online under "Mytrips" and all the non stop flights were booked and earliest flight out was on May 23. This left us without a flight to Orlando. Flight #2 We then received another email saying our flight has been rebooked to May 23 at 12:45 AM-8:09 AM from LA-Atlanta flight #650 and May 23 at 9:15 AM-10:45 AM from Atlanta- Orlando flight #1575. This flight arrives one whole day later than our initial flight and we need to take two planes to get to Orlando. We would be loosing our time visiting Orlando and money (500$ we paid to stay at our resort in Orlando). We also had to cancel all of our dinner and Uber reservations. We did not receive any compensation for our hotel in Orlando $500 lost down the drain. Flight#3 We ended up changing our flight to May 22 from LA-Atlanta depart at 3 PM and land at 10:11 PM flight #402, with another connecting flight from Atlanta to Orlando. This flight got delayed two times! Second change/delay was May 22 departing at 6:04 PM and third delay depart on May 22 at 6:55 PM. This delay impacted our connecting flight and we were not going to make it. Didn't even receive a confirmation/email on the connecting flight information. We received two meal vouchers and another email on May 22 at 4:59 PM for a complementary hotel voucher. Again, this is sent last minute. Why would we go to the airport, get on our delayed flight, and then be stranded in Atlanta with a last minute hotel voucher? Wondering when we will be be "rebooked" for a third time to get to Orlando? NO THANK YOU!!! Flight #4 We were scrambling, yet again to change our flight! We changed our flight to depart at Lax on May 22 at 10:49 PM and land on May 23 at 6:33 AM flight #1033. The only problem with this was we had to pay out of pocket for first class tickets $1,634.60 PER PERSON. They did not offer to rebook for this flight on "Mytrips" but on the main Delta website these were listed for purchase? We are the ones that were inconvenienced multiple times. Why was this not an option? I guess they just want to take our money and don't give a shit about people. Seriously disappointed with Delta. This was a MAJOR inconvenience of TIME and MONEY lost during our trip. If I could give them 0 stars I would. Stay away and fly with Hawaiian instead. read more

Just got home from KC flying Delta. Layover in Minneapolis before heading home to Hawaii. The guy at the gate telling us we have to gate check our rolling carry-ons all the way to our final destination because there is no room for them in the plane. He didn't care that we wanted them for the long layover and longer 8 hour flight. And he didn't care that our rolling bags have fit under the seat of every trip we have made. We go in the plane and we see there are more than a few practically empty bins. Can we get our bags back and put them in the overhead bins? Nope to late they are checked. They just closed the bins with nothing in them. Worst service ever. read more

I waited past the holiday and weekend to call Delta. Flts for August 2022 already changed twice by the airlines and one change couldn't work for me. After answering the robot the best way I could, I waited 45 minutes, then chose call back feature. Told 35 minute wait, but Delta called back within 5-10 minutes, and I lost my place because I was brushing my teeth! Called again, and chose call back again. Right quick Jerica from Delta Atlanta had fixed my flight better than I expected and we were done. Jerica professional, smart and quick, made waiting well worth it. Thanks Jerica and Delta. read more

Delta airlines has squeezed every penny. They can out of the public by making the planes, so small and so cramped. Do you have to walk sideways down the isles and you still get bumped when people go past. No Wi-Fi? What a joke.The bathrooms are an embarrassment. I will never fly Delta again. read more

Bad experience with our flights! Not nice to kids with special needs! Our flight from New York to California the male steward shouted at my son did not even apologized! Will never fly delta again!need to train their crew better read more

Pick your poison? You wanna travel? You gotta fly, or maybe just post pics? Doesn't matter to me. My choice is Delta, and I'll tell you why. I fly at least twice a year, often more. I've flown every airline (that includes Pan-Am! Northwest! American is the worst!!!) so I've been around it long before the mergers, I remember (vaguely!) smoking sections. I've seen a lot of changes, but the Biscotti stays the same. I love the Delta Biscotti! Trivial, you say? But, isn't it the little things in life that make it worth living? The feel of the sun on your face, sand between your toes (at least till you get back to your car), the sound of the ocean? The hum of the engine just before liftoff. Gently, G-force, pushing you back in your seat, the sound of the landing gear locking into place, the "Ahhhhhh..." Then a message from the pilot (you think they train them all to say "Ahhhhh"?), and the voice of Richard Anderson. When I hear his voice, I know I'm going somewhere special. I am spoiled. Delta has never done me wrong, and much like the elephant, I have a long memory. But, truth be told, I am a full disclosure kinda guy, I love Delta for many reasons, but one in particular, Kana. Aloha read more

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The following was what I wrote to Delta's Facebook page: "On December xxth (2018), boarding flight DLxxxx from Honolulu to Los Angeles, your service personnel insulted me and my family in the most unprofessional, unkind manner in my 20 years of traveling. My wife was presenting all 3 boarding passes to her for our family because I got my hands all occupied. Your personnel first rudely asked my wife, "WHO ARE YOU?". Then she took my boarding pass and handed it to me saying, "You can hold your boarding pass. You're old enough." Once we passed her, she kept mumbling disrespectfully too. Delta Airlines, I urge you to not hire uneducated, unprofessional individuals who cannot handle the workload and just vent on the customers for what would have been a totally pleasant situation. Please do not help spread hate by picking on the Chinese customers for no reason whatsoever. I will live and tell everybody I know about this terrible experience and advise them not to fly Delta in whatever way possible." read more

Very good experience with these flights (HNL to Kansai during Christmas season). Loved the welcome cocktail and overall great attitude of the flight attendants. Food was not bad--loved the deluxe plastic utensils--and we appreciated the frequent patrolling of the aisles. The entertainment system was okay....wished they had more Japanese movies but I did watch many new films on the flight. Surprisingly comfortable seats in the regular section; their extra comfort seats were sold out when we booked months ago. Price was substantially less than Hawaiian for the same route, same day, and I would select Delta again based on this trip. They said there would be turbulence but it wasn't bad at all--a bonus. read more

Delta Air Lines - HNLKIX Dec 2019 - Airlines Near Me - Honolulu, Hawaii

The HNL branch of Delta Airlines is no better or worse than most Delta branches nationwide. Specific to Honolulu Airport, here is a road warrior tip: If the line at the Agriculture Inspection or Check In baggage is very long, try to use the Curbside Check-In. My recent HNL-DTW flight had me checking in at about 8 pm at night. For some reason, there was a godawful line at Ag Inspection. I immediately wheeled my bags back to the Curbside Check-In. No line! The friendly baggage agent took my bags, processed them, gave me my bag claim checks and boarding passes (I asked for them) in less than 5 minutes! Definitely repeat and recommend Curbside whenever possible! read more

Really enjoyed our flight to Hawaii from LAX. (Connection from SFO). Hoping our direct red eye home is just as pleasant. Delicious snacks: hag a choice of peanuts, pretzels, or cookies; picked all three. Free movies and TV. A ton, TON of leg room, and friendly service. Wasn't sure about the bag policy, but my two small carry on items were totally okay. I'd definitely fly with these guys again. read more

Delta Air Lines - Delta over Honolulu - Airlines Near Me - Honolulu, Hawaii

I've always liked Delta for it's generally on time arrivals and departures and currently hold silver medallion elite with them, but on this current trip, I am starting to have my doubts. This review is specific for my travel on the evening of 5/24 HNL - SFO DL 1152 supposedly departure at 10:00pm, but was delayed till 12:45am, due to disruptions originating in MInneapolis (MSP). They gave me a meal voucher valued at $6, which I subsequently used at Dewar's while killing time for my flight to SFO. The only bright side to that night was that there was first class available, but for $225. I took that upgrade and I can say that the sleep versus in coach was like night and day. Much more comfort and leg room. Well worth it. Delta subsequently rebooked my connections thereafter and it will get me into my final destination Burlington VT close to midnight, 3 hours later than my original arrival time of 8:30pm. After getting more updates as I write this review while in transit in SFO, I find that my flight to DTW is delayed again!!! wTf??? Sorry Delta, even if I am a silver medallion, I am losing patience with you this weekend. Love your product and service, but screw with me enough and I will take my business elsewhere! Blah. read more

where do I start. Delta... ahh. Man so much to say, so much disappointment. We went with your company because someone in the family passed away and your cargo was chosen as the best way to go. We proceeded and book 4 other persons flights. For myself and one other person, we weren't given the proper amount of time between our connecting flights originally it should have been PDX-SEA(2hr layover)-Tokyo(overnight)-Manila, what happened was PDX-SEA(7 hours)-JFK(6hours)-Tokyo(2 hours)-then manila. We still arrived at our original time but the extra time in air and airports was an inconvenience. We had a hotel and plans for what our overnight stay in Tokyo was suppose to be. Then because of that we needed to reach out to our Japan hotel and cancel, outside of their policy. Then a few days later when the decessed person was to be shipped cargo, the connection flight was too full so the remains didn't arrive till two days later. We had all of the arrangements set up, flowers, family coming into town, food, amongst other things that we had to spend more un necessary time rearranging. I believe more could have been done, IE: credits for a flight here within the states or a portion of the almost 10,000 dollars we had spent to be reimbursed. One person in our family has a Fish allergy in which we called multiple time to be sure it was known, we were told it was taken care of. and still when the meal was served, there was shrimp. to make it worse, it was for a minor. not sure we will be flying with delta again. read more

My flights between LA and Honolulu on Delta definitely were better than other flights I've done with Delta (both domestic and international). I also appreciated that the fleet for this flight is very new so you're going to get a nice plain with all the new upgrades. I've had plenty of trouble with Delta in the past, but this trip was spot on and once you were in the air, things were wonderful. read more

I don't know how I keep traveling with them after they're rude in answering basic questions and discriminate. I wasn't allowed to check in my daughter online because she's a minor, even though I requested on the phone when I booked to have both tickets linked. I was told the gate can change tickets to have my daughter and I sit together. At the gate I was told another person is in charge. She puts me on a list. I've seen various families come with the same issue and she changed seats for them. I got upset when she told the other employee to work on a family that got here an hour after me. When I asked the process she said they go by a list. I mean, I'm not sure if it's an imaginary list and she selects who she wants to help but that's just awful. read more

I would NOT recommend Delta Airlines. DO WOULD NOT FLY DELTA AGAIN. We bought our tickets 7 months in advance. We checked in 24 hour before our flight and no seating was assigned. We went to our gate the following day and the lady who is with Delta said " you are guaranteed a seat." But then she couldn't get me and my family a seat number. Our flight is in an 1 hour. Ridiculous!!! She even said you have to " read the fine prints." NOT RIDING DELTA ANY MORE. This is the first and last time I would fly with Delta. read more

Shame on you Delta Airlines! Overbooking a flight and then booting a family with 2 infants off the flight to make room for the one overbooked seat on a red eye flight with no where to go. You guys are the absolute worst! read more

HNL Delta agents are awesome. As I got bumped from original flight from Japan, they knew my arrival to HNL was unintended and no plan to spend any extra time so they made sure all connecting flights out of HNL were booked right so I could get out fast (at that point I still had two more connecting flights ahead). The only issue was because Delta had to change my itinerary at last minute, there was no electronic ticket, instead everything was paper...really!? In 2014?!?! So instead of checking my seats or upgrade status, I was at mercy of Delta which reminded me of old days of flying. As far as the flight out from HNL, I was on A330 and entertainment system was broken for seven hour flight. Two of FAs were heavy weight champs and kept bumping & waking me up as I sat on isle seat (why would they serve drinks on redeye!?) so the actual flight portion deserves zero stars. read more

Delta Air Lines - Tika chicken on NGO-HNL flight - Airlines Near Me - Honolulu, Hawaii

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We booked our vacation 5 months ago and until February 14 we had seats 14 a and 14 b on flight 1284 ,paid extra to upgrade to comfort plus, from Honolulu to Las Angeles. We have a confirmation of our tickets and seats dated 2/12/2018. We tried checking in today AND DELTA GAVE OUR SEATS AWAY! There are two seats left and they are on OPPOSITE SIDES OF THE PLANE! DON'T trust Delta Vacations or flights. They will sell you a package for thousands of dollars and tell you that you have seats, then turn around and sell your seats to someone else. Now they tell me that on the 14 th of February, someone kicked us out of our seats that we paid for SIX MONTHS AGO! Now, today, in Honolulu, instead of enjoying our last day of our 7 year overdue honeymoon, I spent an hour on the phone with Delta Vacations who blames it on Delta Flights and told me there was nothing they could do! They supposedly transferred me to a Delta Supervisor but it was just Delta service! I waited an hour and 15 minutes to get a service representative who then transferred me to a Delta Supervisor that told me it was Delta Vacations that cancelled my seat on February 14, then blamed it on Delta Flights. The Supervisor managed to placed us in bulkhead seats with the notice that we can be bumped for seeing eye dogs or non-bending artificial legs, could still end up across the plane from each other, but at least for now, we are in the same row for tomorrow with only one person between us. I told her that I thought that they had been hacked but that is a guess and a personal opinion. She fixed it the best that she could. I am hoping that the person between us will switch seats, and I am betting they will since My husband is 6'3.5" and 250 with shoulders like a line backer, takes up his seat and half of mine, and is the reason we bought these tickets in advance and comfort +that they will be more than willing to change!!!!!! I have been flying Delta since many years when they were still Northwest. 20 years of loyalty, and I can say that this is the first major problem, not sure I will ever use delta vacations again, but Delta Flights handled my hot temper and disappointment with finesse, so still has my loyalty. Before this Supervisor fixed this, Delta had 1 star, they need to thank her for upgrading them to three. read more

Delta Air Lines - Airlines Near Me - Honolulu, Hawaii

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Well it was a bumpy flight and in return I got freaking SICKKKKK on the flight, no doubt!!! Started with head and sinus issues then my ears were stuffed up! A day later I went to my doctor and not only was I super sick, I also contracted a ear infection! Granted there seems to be sick people on the plane all the time! You would think they could install a better air filtration system on a plane! This made for extended vacation days I couldn't afford, since I don't like to get my co-workers sick, I stayed out for 3 days. SO everyone knows what an airline and flight is pretty much standard unless you own a fancy jet. All I can say is take vitamin c, maybe get a vitamin b shot so you guard yourself from getting sick and happy travels...... read more

I had a great experience. With sky priority, I zipped through the security line and my checked bag also came out quicker when I got back to LAX. I had an individual screen on the way to Honolulu, but no individual TV screens on the way back to LA and the sound on the movie was terrible but definitely still a loyal customer. read more

What a pleasure it was flying with Delta! Every single employee was courteous, helpful, and patient. The ticket agents, flight attendants, and the pilots all smiled and thanked me personally for flying Delta. I witnessed the flight attendants dealing with grumpy people and they did so in a polite, friendly manner that defused the situation quickly and do everyones satisfaction. The Delta App worked great, I was updated every step of the way, when the plane was boarding, when my luggage was loaded on the plane, and then where to make my connections at each airport. I paid for more leg room on each flight except for one. The coach seat was a little tight but still comfortable. My luggage was waiting for me when to the baggage claim, I didnt have to wait at all. I will definitely fly Delta from now on. read more

I was just beginning to think Delta was getting it together because the last flight I had with them from HNL to DCA was a really good experience even though I was in the front portion of the main cabin in a window seat. But in booking the same flight now I noticed that they are charging extra to book a main cabin window or aisle seat. The same seat I had used before is now costing an extra $129!! SHAME ON YOU DELTA. I really hope this does not continue. read more

I travel with this Airline and the air attendant was Ruth! I got the wrong sit and she was trying to find out what happened, really angry at me and the person who supported sit in my spot said " it's ok my son can sit in the other sit" but she still telling me things until I got really mad. That was a bad fly, I'm not flying with them anymore. read more

Delta is my go-to airlines and over the past 7 days, I was on 6 flights--each one was excellent. Friendly attendants, professional pilots, clean planes and bathrooms! I found a cheap "economy basic" fare that restricted me from choosing seats but each time the seats assigned at the gate were great! Such a blessing in so many ways in that I had my granddaughter along with me for her birthday trip to Honolulu. The only drawback was the food--not good. And the lack of family movies and tv shows. read more

Oh Delta, how you disappoint me. This review is based on my recent experience. Like I literally just got off the plane and had to write this-recent. Let's start with the seating. So tight and barely any leg room. My brother and boyfriend couldn't sleep comfortably without being bumped by the flight attendants walking down the aisle. Neither of us could even lean forward to grab something from our small hand carry without struggling. And to my disgust, the seats were quite filthy. I took my jacket off as it was getting warm and I found white residue where my joints and head were touching the seat. Yuck! And now with the service. Our flight attendant was very rude to not only us, but to other people sitting around us. Before our flight even took off, she scolded a gentleman who was on his phone talking to his daughter. None of us were bothered by him talking on the phone, but apparently she thought it was very loud. "It got my attention. I heard you all the way from back there." Mind you, this gentleman was in row 41, I was in 43, and there were at least 3 more rows behind me before the stewardess area. Then when she was closing up the overhead compartments, she couldn't close the one my sister's carry on was in, and was trying to force it closed. Then it got stuck and she immediately turned to my brother and said, "is this yours? You have to do something about this! It's stuck now, you need to fix this." Ma'am the last time I remember, isn't it part of your responsibility to make sure it fits? Anyway, my brother turned the luggage flat and the compartment closed easily. Was that so difficult for her to do? While serving beverages, we observed this same attendant waking up sleeping passengers to ask if they wanted a beverage, and while we were wide awake, she completely bypassed us and several other people. Maybe she's new? I don't know. But I definitely have received better service on past Delta flights. Needless to say, completely over flying with Delta and forever sticking to Hawaiian. read more

Delta Air Lines - White stuff I found after I took my jacket off halfway through the flight. Eww - Airlines Near Me - Honolulu, Hawaii

Delta, Delta, Delta How you guys disappoint me on today. My flight here (HNL) out of LAX was fine, but today. I've been here since 5am. I checked in 24 hours prior on the following day and here I am, STILL here at HNL (Hawaii) airport trying to get back to LA. 12+ hours and counting, 12! How is that possible!? Inquiring minds would like to know. I thought really hard about writing a review or not and I just couldn't let this slide. The catering of the customer was not held at all. Delta's agents just announced that the doors was closing, paperwork and leaving. That, I don't think that was very wise. There's about 20+ of us here looking and needing answers. We all just want to get home and be in the "know" of what's going on. read more

I would zero stars if I could. And I rarely give one star reviews. Check my reviews for verification. I'm writing this review for a trip we took over a year ago from California to HNL. I've finally simmered down enough from the experience to document it. I don't have any complaints about the take off or the other things people don't like about Delta. The one star is because we were harassed and threatened by one of the passengers and Delta didn't do anything to rectify the situation during the flight. Shortly after takeoff, the flight attendants moved an unruly loud local woman from the front of the plane in the Economy section near the First Class Section to the back of Economy where we were seated. Can't have the First Class people hearing her, I guess. It's ok to make those in Steerage suffer. They moved an unaccompanied minor passenger who was sitting in front of us to her seat in the front of the plane and gave this mouthy woman the child's seat. She had a loud running commentary from the moment she sat down. People were staring at her from the other seats but she was oblivious. We flagged a flight attendant down to ask the woman to keep her voice down and the flight attendant in keeping with Delta's high standards of customer service pointed us out as the people who wanted her to pipe down. Cowards. There were plenty of other people in the plane bothered by her chatter, not just us. After the flight attendant spoke to her, this woman went off on my husband cussing him out using F bombs left and right. She said out loud that she would have HPD waiting to arrest us at the baggage claim because we were violating her rights. It was crazy stuff and would have been amusing, but her unstable mental state made us feel very unsafe. Not once did we talk to her or engage her in any way. Honestly if Delta had done their job right and not scapegoated us to get her to pipe down, we wouldn't have been targeted. When she got up to use the bathroom, the Delta flight attendants came over to apologize. They said she had been making a scene at the gate too. So why did they let her on the plane?! They quickly go away when she returns to her seat because they're afraid of her. Aren't these people trained to deal with situations like this? It sure didn't seem so. It was clear these Hawaii based attendants knew we were being bothered by this woman, but didn't do anything to alleviate the craziness. The trip felt like it lasted 10 hours instead of 5 hours to cross the Pacific. After we landed, the Crazy Delta Lady as we thought of her gave us the stink eye the whole way to Baggage Claim. I complained to Delta. I had to go through a whole group of people before I got to a person who helped us. Initially, she wasn't much help because she said perhaps the flight had an Air Marshall and the flight attendants were waiting to see if he would do anything. That sounds like BS to me. At no point did these attendants indicate there was a law enforcement person onboard. The Delta rep said the attendants filed some report as well and the woman would go on a no-flight list the airplane maintained separate from the list maintained by Homeland Security. That's great but how does this help my family after that experience? So we were offered vouchers for three tickets on Delta. Hell to the no! Never going on Delta Airlines again. Hawaiian Airlines is who we favor now. We instead got a lot of vouchers from Delta for stores like Banana Republic and other places we actually would go to. I bought a lovely gray wool sweater at the Kahala Shopping Mall's Banana Republic store. I call it my Crazy Delta Lady Sweater. read more

I wish I could rate this airline a zero. I booked a flight from Honolulu to Salt Lake City. Delta airlines made a flight change and now my reserved comfort seats that I paid extra when I booked is not reserved. I can't reserve the seat online...I have been on hold for a representative for over 3 hours with this terrible and loud music. I was told by the recording it would be an hour an 40 min. I wish I had booked another airline. I can't believe what a waste of time this is. This experience has already ruined my vacation plans by leaving me so angry 41 days ahead. If I cancel, I'll only get a credit and I would still need to fly with this airline. I looked online and it had gotten a high rating but this is the worst customer experience I've had in a while. Hawaiian airlines customer service has been bad but the wait time was only half this time. read more

Delta lost my luggages in ATL and also does not hand out wrist bands to enter Hawaii.

This airline rocks. Free entertainment? Check Wifi? Check Free meals on long flights? Check Friendly and helpful service? Check This is the airline for people who fly all the time. United and American charge for every freaking amenity. Virgin America is a colossal rip off because they are more expensive, and yet they still charge for every amenity. They even charge for headphones and blankets. If you are flying to the mainland, this is the airline for you. All of the bang for minimum buck. read more

Honolulu (HNL) to Tokyo (NRT) has a few options for flying Business Class. There appears to be no nomenclature for "First Class" on this route, though let me tell you this: Business Class IS First Class on Delta. I don't mean this in a derogatory manner, I am clearly stating that the service, solitude, comfort, and amenities are "second-to-none". I've honestly traveled the world (as my profile reads) and have flown a good 50% of all airlines (only business or first class since 1997) and can honestly say this is an equivalent to the Japan Airlines (JAL) First Class in (almost) all aspects. The seat was on the second level up. You enter, go upstairs (which is entirely Business Class passengers) and find an alcove dedicated to you for your journey. I believe you're seated with approximately 12 others on the upper level. You have amenities such as a 110 VAC plug outlet, a USB outlet, a personal gaming/movie/music option monitor, a full flat 180 degree chair/bed that a 5'11" person (myself) can comfortably sleep on, privacy (tall partitions abound between you and everyone else, and fun little extras, such as a Tumi brand bag loaded with all sorts of things you'd need/require on a flight of this magnitude. The food was delicious, plentiful, and appealing to the eyes; a welcome site with an eye opening aroma. The beverages are multiple to say the least. The slippers, thick comforters, and sanitarily wrapped entourage to include a freshly made pillow, all scream FLY ME!! Delta, since this flight, we received your American Express Delta co-branded card and use it daily. With the foreseeable future holding more and more flights between Japan and Hawaii... DELTA is the ONLY airline we will ever fly again on this route. Customers: I highly recommend you change your current AMEX Card to the Gold Delta Skymiles AMEX Card as well. You'll earn the points and enjoy the flights!! I encourage you to partake in their lounges at both HNL and NRT. HNL may not have showers or beds, etc. though they offer delicious food, beverages, comfortable seating, reading materials, a business area for work, and more. NRT has more to offer, though I'll leave that to your imagination and surprise you when you arrive. If I was able to "fly" you in the right direction to fly Delta, please select a button below my review to let not only my wife and I know you're feelings of this review's content and personal experience, moreover, let Delta know they will be seeing you in the near future. Mahalo nui loa! ~Joey read more

No matter what, airlines suck. They complain and complain about how they have to raise prices, charge more, take away peanuts, then at the end of the year, surprisingly, the major companies announce billion dollar profits. Thanks. In the end though, and especially in Hawaii, you need the airlines, and they are here to screw every last drop out of you, eeerrrr, umm, I mean they are here as part of our ohana, to make us feel comfortable, 10,000 feet up. Delta though, managed to impress the f'k out of me during my most recent trip to the east coast, or, more specifically Philadelphia. The location is not important, nor is the series of events that trail up to my - somehow - missing my flight back home to Honolulu. Nonetheless, I missed my flight, and after several frightful minutes of terror and agony, Delta managed to find me a flight...after making me flounder and cry and scream for about 30 minutes. - THE important part though is I got home, and I was able to sleep in my own bed - for only a $50 service fee. I have been told how lucky I am. A missed flight, on my own accord, and the airline only charged me $50... God blessed me. And like I mentioned above, Delta didn't freely help me out, they left me to dangle for a few minutes and made me wallow in agony before "magically" finding this flight for me. OVERALL: the experience - getting me home, after missing a flight, for only $50 is at least a 4-star deal. Mahalo. read more

A round trip from Las Vegas to Honolulu was horrible! Starting with the crappy plane we had to fly on the way to LA... it was an hour late so we had to run from one gate to another when we connected at LAX and at the gate for our Honolulu flight, attendants told us we had to check our otherwise carry-on bags in because all the overhead bins were full. I tried explaining i had sensitive recording equipment in my carry-on but they insisted there was no room As soon as we entered the plane we saw at least 5 empty overhead bins! THEY NEVER EVEN CALLED DOWN TO THE PLANE TO ASK! THEY JUST ASSUMED THEY WERE FULL BECAUSE WE WERE THE LAST ONES BOARDING! My CD burner... which i needed to burn CDs i sell while I travel and speak hasn't worked since. It cost me thousands of dollars in revenue. When i got to TSA in Las Vegas, i noticed the ticket had my nickname "Jack" on it instead of my "official" name. Apparently when I attached my skymiles to it it put my nickname on the ticket - even though I bought the ticket using my correct name. Apparently the Skymiles software doesn't check for mismatched names or nicknames. Nice job Delta! When i got to TSA in Hawaii, they wouldnt let me through. I had to go back to the Delta counter and the first attendant had the nerve to lecture on how I broke the law presenting my ID with a ticket of another name. I finally got a new ticket (luckily i got to the airport 3 hours before my flight) and waited again in security and finally got through. Once on the flight, I was in a "normal" seat... which at 6'4", meant my knees were smashed into the back of the seat in front of me. To make matters worse... the person in front of me pushed their seat back. I can deal with this for an hour or two on a continental US flight, but Delta has no business using these cramped planes for Hawaiian flights. All I can think of is that they took a couple of inches from the legroom of each seat so the CEO - Richard H. Anderson - could have another few million dollars sitting in his bank account. The greed of the common US corp. is well displayed in the airline industry. The attendants were rude, unhelpful and seemingly ungrateful. I lived in Salt Lake City for a few years and flew Delta quite a bit at that time. Since the ownership changed they've been terrible. What really sucks is because it's a flight and the BS 911/TSA crap... if we get bad service we can't even complain. They flight attendants have too much power. WE'RE PAYING CUSTOMERS! WE SHOULD BE ABLE TO DEMAND BETTER ATTITUDES AND SERVICE DURING THE FLIGHT!!!!!!!!!!!!!!!!!! read more

I've always flown with Hawaiian Air for leisure and business trips in the past, no complaints. This was my very first experience flying with Delta. Booked a flight for an offshore business trip in the Delta One (Business/First class) cabin. Overall, the in-flight experience and service was 3/4 great. Good personalization, food was good and you get a nice little Tumi amenity kit to and from. The only adverse feedback I will provide however was on my connecting flight to my destination, from Tokyo to Manila. Ready for take-off, a Filipina flight attendant took my pillow away since it was sticking partially out into the walkway and told me she would give it back when we were in cruise altitude...guess what, she never gave it back. In cruise altitude, flight attendants were busy with other people so I brought out my carry-on bag from the overhead bin just to get some kind of cushion to replace the pillow that was taken from me. I was too tired to put my bag back up cuz I wanted to get some shut eye before descent so I shoved it in the small space in front of me and reclined my chair the full 180. Upon waking, we were about to land, seat back upright and foot securing the bag that I shoved in the little space. I guess another flight attendant noticed this that when I was about to disembark, she said "you were a naughty girl on this trip. Your bag should have been in the overhead bin." I was embarrassed considering my VP was on that connecting flight. Too tired to comment, I told myself I would save the review for Yelp! Well miss, my bag would've stayed in there if your crew member gave back the pillow she took from me. Dont assume that it was my intention to be naughty. read more

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My response to Delta: Thank you for the speedy response. I certainly understand your desire to address my concerns, but it seems an impossible feat to do this in an email. It does not change or alleviate the burden and physical discomfort I had to endure when forced to carry the contents of my roller bag in my arms (awkward and difficult) both onto the flight..and all the way to baggage claim upon reaching my destination in Seattle. They basically checked an empty bag...and as for your baggage explanation?... there is no excuse for bag checking when there was empty overhead space that would accommodate several more bags. I depend on my roller bag as a way to lessen any weight which aggravates my scoliosis issues in my back. If the flight attendants would have told me how this baggage debacle was going to be handled, I would have had Delta book me on the next flight out. Now, I am trying to recover from backache and headaches thanks to your staff...not that they care. I'm disgusted with their lack of concern for the customer. I would rather have Delta keep their 7,500 points and me my pain free disposition I had prior to flying with Delta. As for the points, they mean nothing to me as I seriously question whether I will ever use Delta again for business or leisure travel. My travel profile preference change and notes of concern have already been passed on to the corporate headquarters of my company. Clearly the etiquette training courses that were outsourced for Delta employees should be offered on an ongoing basis...but then again, compassion, common sense and integrity cannot be taught in a classroom. ...and DELTA's canned response back.. Dear Ms. McCarthy, RE: Case Number 7751171 Thank you for your follow up e-mail. On behalf of Delta Air Lines, I am truly sorry you had to contact us a second time regarding the unsatisfactory experience while traveling with us. After reading your comments, I certainly understand why you wanted to bring this matter to our attention. I am very sorry you had to carry things from the checked baggage onboard. I am concerned to hear about your health issues and wish you recover soon. I certainly acknowledge your disappointment with the baggage policy which was inconsistently applied while traveling with us. Please allow me to explain that for safety reasons there may be times when carry-on baggage is limited or not even allowed. It is also important for me to mention that adherence to our carry-on policy may be monitored by the Federal Aviation Administration (FAA). Failure to enforce the carry-on policy with respect to the size and weight of each bag can result in regulatory action against our airline. Also, I am truly sorry you did not receive the service you expected and should have received from our agents. Our goal is to surpass your expectations in each and every way. We expect our employees to provide helpful, courteous service at all times. When we fail to do so, we will work even harder to make it right for you. We also recognize that quality customer service is essential to the continued success of our company. Additionally, I apologize for your dissatisfaction with the bonus miles provided. The gesture extended was not meant to place a value on your experience; rather it was an attempt to make amends for your disappointment with our service. Be assured I will be sharing your comments with our Airport Customer Service leadership team for their internal follow up. Each write up is reviewed by an analyst who is looking for negative performance trends. Ms. McCarthy, I hope I have been able to resolve any concerns you have about our checked baggage policy and customer service. Your business is important to us and given the opportunity of serving you in the future, I am confident Delta will not only meet but exceed your expectations. Sincerely, Patricia M. Jackson Coordinator, Corporate Customer Care Delta Air Lines read more

Delta Air Lines - Congratulations! You're moving up in the world. Now you're only the third rudest airline out there...world-wide. - Airlines Near Me - Honolulu, Hawaii

I hate flying on Delta. I flew from HNL to ATL on Delta, not by choice. The flight was packed full and I sat next to a 6'4" guy that was spilling over into my seat, as those seats seem to be much smaller than other airlines. The flight attendant was extremely grouchy, and snapped at me after I asked her if she had a trash bag as she was serving drinks. She said she was only serving drinks and not allowed to take trash at that time. Whatever. Apparently they don't clean the plane because there was also a bunch of trash from the previous flight shoved in the seat pocket in front of me. Almost forgot to mention my inflight media player was broken so I had nothing to watch the whole 9 hour flight. I wish I could say I will never fly Delta again, but unfortunately that's what work makes us fly. :( read more