I believe this is my first time at LEX airport and I'm still in disbelief it took me 3 minutes to…read moreget through security despite all the stuff happening to the TSA agents and funding. This airport is very clean and despite our flight being delayed due to a bird strike we enjoyed our time at LEX.

I recently cut a trip super close and was so lucky to travel day before thanksgiving and not mess…read moreup my trip! My husband and I had meetings that ran over and managed to make it to the airport 10 minutes before boarding started for our flight. There was no wait and TSA was friendly and expedient in getting us through security (thanks pre-check!). This airport is always clean and with small terminals, it is easy to navigate. Best local airport!

Flew American on the way from Lexington to Charlotte. Due to this being a smaller airport, I don't…read morethink you're going to see any huge jets coming in and out of here (maybe during racing season). I will say, I haven't checked a bag coming into or leaving LEX, due to being in the area for a few days, so I can't say anything in regards to the staff at ticketing. Plane-wise, don't expect top of the line or brand spanking new, but the planes have been fine. I guess due to my shorter stature, I don't really notice not having a ton of leg room. I will say, I needed to gate check my carry on due to overhead/lack thereof for smaller planes, so that's a bit of a pain, when you just want to get off the plane.

We bought tickets through a third-party, Priceline. When we realized that we accidentally booked…read moreour flight a day before our cruise docked, we called the helpdesk to see if there was anything that we could do. We were perfectly fine for them to let us know because we booked through a third-party that their tickets were nonrefundable and non-transferable. Our issue was with the completely unprofessional attitude of the lady my husband talked to and the way she said good luck before she hung up the phone. We were not rude to her, but she was excessively rude and smug with us, and that is terrible customer service in my opinion.

Who bumps passengers prepaid seats?? Allegiant does! Incredible, I'll drive a hundred miles to fly…read moresouthwest or delta before I give these clowns another dollar. After your bumped, they want to charge you again to protect you from getting bumped again. I'd rather drive than fly Allegiant. It doesn't stop here, multiple government agencies will be notified

Worse service if you need to talk to an agent. Just hung up after waiting 1.5 hours on hold.read more

Called to order a cab at 4:45am to get to the airport. Was 10 min from the airport and called two…read moredays before flight to set it up. Owner assured me they would be there. Uber is hard to find at that hour on weekends. Triple confirmed over call and two texts. Cab never showed up. He paid my friend and made it right after all this.

From the owner: The company has drivers and employers are helpful, courteous, and fully trained. All the Blue city…read morecabs well be clean, well maintained, inspected regularly for the safety and comfort. The company strategy is build reputation and market share by establishing our business offering as a viable alternative to existing taxi cab services in the area.The company long - term goal is be top rated ground transportation in state of Kentucky. The company emphasis is on the dispatch, mobile data, and debit/ credit card markets of the taxi industry. Companies with whom Blue city cab compete with, their weakness are that they do not have trained drivers, well maintained cars, and not enough experience to run taxi business in Kentucky for the BLUE NATION.

Peer to peer, just want to thank William for his assistance with logistics and price quote. I'm a…read morelimo operator in Los Angeles and have clients who will now be flying into Blue Grass or CVG for work. Thanks to William, I now have a better understanding of the peculiarities of ground transportation in that marketplace owing to distance and operational hours. We have opened a door for future business. And as an operator, I know you'll find this hard to believe, we all screw up from time to time. Happy hunting!

Great Business. I've been extremely busy this month & have not stopped traveling! I was recommended…read moreto Lexington Luxury Limo by a friend and I could not be happier. The service was truly impeccable. Although I was only in Lexington for a day, deciding to have the limo company pick me up from the airport and it was probably my best idea thus far. Some relaxation in the back of the limo was exactly what I needed before the next meeting. I will continue to use Lexington Luxury Limo in the future.

Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

Fun (funny), Friendly and Professional Blue Grass Tour…read morearranged the perfect day tour for us! We were hosting around 50 people from California, Colorado and Washington that were coming to Kentucky for the first time for my daughters wedding. I had previously been on pre arranged tours with this company and was never disappointed! I was a tad nervous to try and plan a tour for so many people on my own but after the first phone call I knew I had nothing to worry about. Deanna and staff put together a few different tours at different price points for us to choose from We choose an all day tour, we visited Buffalo Trace Distillery, Glen Willis historic home for lunch and Town Branch Distillery along the way our awesome tour guide Mike provided us with facts about the beautiful Kentucky horse farms, country-side and Kentucky history.

Erin and her husband were awesome. She is so full of energy and extremely knowledge about…read moreLexington history. I loved my tour to explore Lexington and enjoy some cocktails!

Literally the worse! I will never ever use this company again. Worst customer service ever! Had…read moremultiple costumers with reservations standing outside in the rain. Doors locked. No one there! So pissed! Waste of time. Stay away from this shitty company!!!!!

I would definitely recommend for renting cars. The staff was so nice and helpful. Especially the…read morefront desk lady I think her name was nita she was so sweet and helpful.

Booked a small SUV AWD at this Hertz location for my trip…read more My flight was delayed so it was 15 minutes before closing time for the location. Even though I had called Hertz corporate number and they said if your flight is delayed they'll wait for you up to 2 hours after the location closes. When I got there the customer rep said I was going to close up when it's closing time, so we were extremely lucky flight wasn't delayed any longer. First bad sign. I took the car that was given to me without asking whether it was AWD because it was late, I just assumed I got what I booked. I got Kia NIRO, later found out KIA NIRO models don't have AWD. Called Hertz and just got gaslighted by the rep on the phone for why I wasn't given a AWD: 1. i was given class B3, that's not AWD. OK that's your corporate lingo, how do I know what's B3 means. On my reservation I booked small SUV AWD 2. she started listing all the models that would be AWD, ok sure those are not the models that I got. I don't know much about cars models and features, why are you telling me this and how is this useful to me 3. just long back and forth of me telling her I booked AWD and was not given a AWD and she not giving a straight answer of why I wasn't given a AWD 4. I asked to talk to her supervisor and then was put on hold or she just went completely silent and never heard from her again. I hung up after 5 minutes of silence Terrible customer service The airbnb cabin I booked said they highly recommend a AWD to go up a steep driveway that's paved but sometimes could be really muddy or icy, and some of the days for the trip were very cold and wet. We did make it most of the way to the cabin but couldn't go all the way. Oh yes, return was also confusing. There were no more Hertz spots left in the rental car lot and I had no idea where I could park. It was 4:30AM and no employees around. One of the other Hertz customers returning parked on a spot that had those zebra lines close to the Hertz area so I just copied because I don't know where else I could go. Glad it worked out. Another customer was returning after me and she also circled around forever.

Extremely rude staff. Had an issue with not being able to reserve the car once I reached the desk…read more The process was squeaky clean online and I expected no problems according to the website. Anything I should've prepared beforehand should have been relayed to me somehow, but it was not. I needed the car to return home that day, but due to the inflexibility of the staff and their downright refusal to help my situation in the slightest, I walked out of there without a car stranded for multiple days. If you're looking for a sure thing, look somewhere else.