I booked a flight through Air Canada for a flight from Barcelona on 07-13-19 to Montreal and was…read morehappy that it was not Air Canada that I was flying. Why? Well Air Canada is a penny pinching airline that is not customer service oriented, kind of like most U.S. based airlines. Qatar on the other hand, is very customer service oriented. The flight attendents treat you with dignity and respect, not like just another passenger. I would fly this airline again sometime in the future if I am given the choice. The only thing a little questionable to me is all of the religious stuff on their TV choices. I understand that you have a choice not to watch any of the religious stuff, but just seems a little weird. Otherwise, everyone on board treats passengers very well.

Departure experience. Ordered a taxi from our hotel to the airport and it was really easy to get…read morethere, pull up, and get to the fight check-ins. If you purchased tax free items the you have to claim your refund at the airport, and it's located in the far back right of terminal 1. That process was straightforward - kiosk and then check in with a staff member, who told us our refunds would be automatically issued. Check in with United was also quick. Clear signage towards security which was also a smooth process. Overall, minimal wait times to get through the airport. Huge Duty Free as soon as you get past security. Definitely spent a good hour here shopping for items. Picked up Spanish wine, some duty free exclusive gin, snacks, and jarred goods. Signage towards gates was also clear and easy to follow. Quick stop by the lounge and then made it to our gate as they were boarding. Overall smooth experience.

Alas, we bid farewell to Spain. First step baggage check. We got an error message at the…read moreself-check kiosk stating that we needed to see an Air France airline representative. He checked our bags but he was extremely unhappy that the kiosk directed us to him. The hubs was a little disappointed when Air France confiscated his carry on bag. In Europe some airlines have strict measurements for carrying on bags. Now let's talk about Customs...OMG...a long line maze repeat of Rome. Why you might ask? It is clearly understaffing. Only this time it was 1.5 hours. AND this is low traveling season. I can only imagine what the summer months are like. I'm greenbelt certified in business process improvement. One easy improvement would be clear delineation of where you need to go with better signage and better stanchion placement. The customs agent keep repeating the same message to each passenger. Then we got to the window, we saw there were only 2 agents. Long arduous process...

I needed assistance and decided to call this business at 1-833-708-9019 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at 18337089019 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Worst Airline in Europe. Predatory practices. I flew out to Morocco from Barcelona. No problems…read more On my return flight the gate attendant stopped me and said my carry-on would not be allowed on the flight. No real explanation, just that I needed to pay more. No amount, just hand over a credit card. lmoments before boarding or I would be denied. 80 euros. Stay away.

Flew Ryan Air for the first time last night. Airline is so barebones they actually do something…read moreright. Instead of the cringe disingenuous bye bye thank you every airline does as you deplane Ryan Air staff couldn't be bothered and just lets you off in silence. They want you out of their lives as much as you want them out of yours. No seat back pockets either. It's like the Costco of airlines. Bring your own boxes and bags. And if you didn't select the right ticket for a carry on or checked bag they will penalize you when you check in. I saw a woman who had the audacity to show up with a back pack in addition to her cross body mama don't play purse and they nearly tased her.

We flew to Barcelona with British Airways, flew home with Iberia and American Airlines orchestrated…read morethe whole thing. Got to love those codeshare confusions! We arrived at the Barcelona airport and were greeted by Mercedes. She was so pleasant and very informative. We flew from Barcelona to Madrid and the ticket agent was very rude. I don't remember the question now but she had no clue what customer service was and also did not like to speak. Worse, on the plane, everybody's sound system and video were not working. For the whole flight. From Madrid to Miami! We had been in a rush that day and I was not able to eat much for breakfast on the cruise ship we were leaving. I also did not like that food choices at the Barcelona Airport and we raced to get to the departure area in Madrid. So no time for me to eat. We were served two meals on the flight from Miami to Madrid. The first one was truly hideous. I normally pickier with my food but when I am hungry and flying, I don't really have a choice. The supposed meat I was served truly horrific. But the salad was actually fresh and the dressing was really good. The crumb cake was very tasty and fresh. Second meal was breakfasty items that I do not even remember just a few weeks later. It was just okay. I tried the red and white wines and both were definitely decent. But I am not a wine snob. They got us home safely and did not lose our luggage. That and Mercedes were the highlights of my Iberia experience.

We made the grievous error of booking a business class flight from Lisbon to Barcelona through…read moreMadrid. From the first second we arrived at the airport, Iberia continually reached new lows. They did not post a gate for checkin until less than an hour and forty minutes prior to departure. Then the gates they posted did not have any staff. Now 90 minutes from departure another passenger/victim discovered all 200 people were at the wrong check-in desks. We had to run for 5 minutes and were able to get checked in about an hour before the flight. Security was decent and we arrived at the listed gate with about 50 minutes to spare. The fun was only beginning. While standing in the free for all line, they changed the gate so we all ran to the new one. The gate agents had no clue their gate was our flight, and had no interest in helping anyone find out what was going on. Lo and behold, with less than 30 minutes before the scheduled takeoff, Ms. I don't give a crap announced that the original gate was now correct. So run to that gate and stand in another line. They then changed the flight to almost an hour delay so ciao bambino to our connecting flight to Barcelona. After standing in line for another 30 minutes, we finally boarded. Landing in Madrid after the connection had left, we went to the original Barcelona gate and asked the agent what we should do? We obviously interrupted some very important games of solitaire or tinder romances as she disdainfully waved us away to go to the help desk. So, off we went and found 3 non-functional kiosks and not one sentient being, or at least a breathing Iberia representative. We then had the brilliant idea to go to the Iberia business lounge and see if they could help us. We finally ran into someone who at least showed a modicum of interest and helpfulness and were put on standby for a flight in 3 hours. We asked about our luggage catching up to us and we received the very assuring "maybe". 30 minutes later, we both received economy seats 21 rows apart but we did not care. Flight left on time and arrived on schedule. We checked our Apple ID tags and all of our luggage was still in Madrid so off to find the lost luggage desk. After asking a half dozen people and wandering around for 30 minutes, we found it. Shockingly, there was a line of over 20 people waiting to report lost bags. The story is not over yet as we have been waiting for over 45 minutes and are only marginally closer to the two beleaguered agents. Where this nightmare will end is anyone's guess. We fly all the time and can safely say Iberia is the worst airline known to man or woman. From the complete disorganization and unhelpful attitudes, I am shocked they are not extinct. I guess when government runs an airline, there are no consequences for incompetence and they just keep gorging on the public teat. I would rather hitch hike in a two sizes too small speedo with a transparent bag of $100s around my neck than suffer through another Iberia "flight". Y'all have been warned and can only blame yourselves if you are foolish - no, stupid enough - to ever use Iberia. Caveat Emptor cannot be stressed strongly enough.

Lines out the door because they only have one window for hundreds of people. Absolutely ridiculous…read more Horrible service and god forbid someone needed extra help. We arrived four hours early for an international flight and still felt rushed. Awful. Avoid at all costs. Take a different airline. Even if it costs a bit more, your sanity will be worth it.

Our flight from Barcelona to Paris was smooth and quick…read more Awesome crew on board We will be flying a lot with the this month!!!

When booking with this airline to fly out of Barcelona, I was hesitant. I must say this was a very…read moregood experience easy smooth process of checking in. No fuss bag drop off. The flight itself was very good. No issues to report. Staff was friendly.

By far the worst checked luggage experience I've ever had from an airline. For starters, the speedy…read moreboarding and bagging conditions are extremely unintuitive. Once I found my bag wouldn't fit as a carry-on, I was told I will need to check it, which is fine. I was already checked in, but the rep at the front told me I had to wait through the entire check in line to get my bag checked. When all I needed to do was go to the bag drop. Why didn't the rep simply explain that? I wait for 40 minutes and get to the check in rep who tells me I need to go to the next line over to pay for it. What? Why can't I just pay at the location I dropped my bag off. Turns out I can, but the rep never told me I could. It gets better. So I go to the next line over to the bag drop and wait 15 minutes at which point the rep tells me in need to go to THE OTHER LINE at the service window to pay. I then wait another 15 minutes at the service window to pay and then I had to go back to the original check in rep (and wait a couple more minutes) to get the receipt for my luggage. Please total that up. Yes, I had to wait in 3 lines (almost 4) and well over an hour just to check my bag. That is the absolute antithesis of anything I would consider "Easy". EasyJet, please review your processes and staff training to be more informative and accommodating.

I have travelled with LEVEL annually, around February 23 to March 2, for the past six years; always…read morebooked Premium front row seat 1C, nine months in advance. For the past two years, things have changed dramatically and it is beyond shocking! Having been down-graded unexpectedly while on a friends 60th celebration and separately pre-booked (and paid) seats changed last minute...... Enough is enough! This airline should be shut down!! They cancel flights last minute, causing a scramble and an expensive flight booking with an alternative airline. LEVEL is out of control - book at your own risk!

Nothing works with this airline. So many levels of incompetence…read more No customer service, they book connections that are impossible, lost baggage with no way to track it down. Crazy long lines at any customer service site. One of the worst overall travel experiences I've had. Stay away from this business, it will cost you way more in lost time and frustration than the lower price fares they claim.

DO NOT FLY NORWEGIAN. Nothing but disrespect from the employees…read more Will try and get you to spend more on missed flights and late check-in's by making you stand in 3 different lines, get to the front, and being told to move again. Started check-in process exactly 3 hours ago and still have at least an hour wait in the NEW line. Manager tried to get physically aggressive with my husband as we expressed our concerns of how many people will miss their flights based on their 1 line for international and 8 OPEN lines for domestic with no signs indicating this. (they even admitted they don't have signs for this!) Lucky we came to the airport 6 hours in advance today, because this company isn't getting another penny from me trying to give international patrons a runaround like this 100% on purpose. Rude. Disgusted. Unacceptable.

THE most inefficient airline I have ever experienced. The boarding process is third world quality…read more They tell you to get in line one hour before boarding and then won't let you board for another two plus hours. This happened to and from my destination. Priority boarding my A## No explanations no sorry for the wait no courtesy in any way. Standing for hours in a hot terminal. No water no nothing. I will never use this airline again.