You get what you pay for. Level is a budget airline from Iberia. I booked my SFO-BCN flight (early-Feb) about 60 days from my travel date (mid-Apr) on Level's website. The flight to BCN had a 3-hour layover in Madrid, enough time to go through immigration and security checks, restrooms breaks, and a stroll through DFS. This flight was serviced by Iberia, 12 hours from SFO to Madrid. This leg included food and beverage service much to my surprise as I had previously read these "amenities" were extra. In preparation for the worse I even packed a 3L camelbak bladder which I didn't take one sip till I was as Madrid. The plane was an Airbus and seat arrangement was 2-4-2. The flight from Madrid to BNC was a quickie (1 hour) and on a smaller airplane, 3-3 seating. No complaints really going to BCN. However, coming back was a completely different story. I had let my guard down. We were running a little late due to traffic and luggage check. So when I got to the gate I wasn't thinking about anything. My 3L bladder was empty. Luckily I had time to buy a sandwich and grabbed two regular bottles of water. I say luckily because this flight was non-stop and operated by Level. 12.5 hours no beverage or food service what-so-ever! You may ask for a cup of water which comes with a judgemental glares and sip it guilt-fully. I had to ration my 2 bottles of water, taking small sips just to clear my throat. And don't get me started on airplane seat etiquette. The jerk in front of me just laid his seatback down as soon as it was allowed and kept it there all 12 hours! Anyways.... be warned, if your flight is on a Level plane and you got a "deal" BYOB (and water)!!! At least there was a screen for in-flight entertainment. read more

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If I could rate less than one star, I would. The experiences of dealing with two cancellations, flight attendants who forgot to bring our meals (granted they probably had to deal with furious passengers, as we were all so thoroughly sad and exhausted from the lack of information and communication from the airline for two days), to the COMPLETE INCOMPENCE THEY HAVE SHOWN IN GIVING ME THE MONEY THEY OWE ME. I'll start there and include pictures. EU Regulation 261/2004, please look it up. I qualified legally for them to pay me, my eleven year old daughter, and my sister $600 Euros EACH. Yes, we are American, it's still the law. After about twenty emails, (I'll include pictures) my sister got money deposited in her bank account, and so did I. For my eleven year old, they first made me send her signature hahaha. Then they responded two days after that. I need to send her passport. Several days after that they ask me to send her birth certificate!?! At this point, after the initial bizarre experience of the flight and pre flight experience, I'm convinced a third party is stealing her identity. I SENT THIS INFO WEEKS AGO. They tell me the money has been deposited. Then they say oops it wasn't please fill out the bank info again. Then I do and it says there is an error. Then I say but I did the same thing the first time and it worked for my money?! And I swear this has happened eight times. On to the flight and pre flight. Our flight was cancelled twice. Once a few months before. Fine. We rebooked but our hotel was non refundable so we lost a night. Then our flight was cancelled the day of the trip. Zero info. Just, hey, your flight was cancelled, you're on a new flight tomorrow. Then we called and they said it's possible to get on a flight through Madrid so we rushed to the airport and they said, "that was through a third party, Level didn't confirm it so you can go home." When we showed up at the airport the next day (THERE WAS NO INFO ONLINE) so all of the passengers (we were all trauma bonding) were like, "Does anyone know what's going on? Have you heard anything?" Nothing on any screen in the airport, no one at any kiosk. At last, a few workers showed up and the flight was set to take off a few hours after when they told it was going to the day before. At the gate, on the screen was the most bizarre display any of us had ever seen. Picture attached. We truly didn't know if we would ever get to Barcelona and I'm not wealthy. We'd now lost two nights at a nonrefundable hotel and are in the Twilight Zone with Level. When the plane got there we were all shocked and delighted. Is this really happening? So now I'm hoping there is not a house somewhere in this world being built in my daughter's name and someday I'll get paid and I'll never have to write another email to "Care LEVEL" again. They do not care. read more

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I flew with LEVEL in June from the United States to Barcelona, and unfortunately, my luggage did not arrive with me. I was scheduled to leave for a 14-day cruise the very next morning, which meant I had no choice but to spend over $300 on essential clothing and toiletries. Since I would have limited access to stores while on the cruise, these purchases were absolutely necessary. Thankfully, my luggage was delivered the following morning, just one hour before I was scheduled to board the cruise. After returning home from my trip, I began the process of filing a claim and have since gone back and forth with LEVEL via email. After all of this, LEVEL is only offering to reimburse me €50. This is completely unacceptable. I should not be expected to absorb hundreds of dollars in expenses caused by LEVEL's failure to deliver my luggage when I arrived at my destination. I understand that issues with baggage can happen, but what is most disappointing is how LEVEL has chosen to handle the situation afterward. Your company made the mistake, yet you are leaving me to bear the financial consequences of it. I am extremely disappointed with how this situation has been handled, and based on this experience, I will not be flying with LEVEL again. I hope you will reconsider the reimbursement amount and take responsibility for the expenses your company caused me to incur read more

We were transferred from American Airlines to Level this past week to travel home from Barcelona. It was the most stressful experience I have ever encountered. The flight attendants were rude and spoke Spanish or another foreign language the whole time so you couldn't understand them. I really felt scared that the plane might not even make it over the ocean truthfully. Very creepy behaviors and they treated all of the passengers like we were inconveniencing them. On American long flights include a pillow, a blanket, dinner, drinks, snacks, and earbuds. Other than a small cup of water WE HAD TO PAY FOR EVERYTHING ELSE OUT OF OUR POCKET! I contacted Level and they did not really care and wouldn't be refunding the company that paid for our flights or us personally for what we had to purchase to survive the 9 1/2 hour flight. NEVER TRAVEL WITH LEVEL!! read more

At first I was put on an Iberia flight then it got changed to level and I got downgraded from premium economy to regular economy and did not get a full refund. We had a delay for over two hours and then the flight got canceled with no warning. The staff was being incredibly ignorant and hiding all the information about the flight so because of "technical difficulties" everyone is being sent to a hotel. I would love if I could give it no stars but.. DO NOT TAKE LEVEL!!! read more

If I could give it negative stars, I would! Worst airline ever! I paid for premium economy and they downgraded us to economy and said they would only refund us 75% of what we paid! What a joke! read more

I have travelled with LEVEL annually, around February 23 to March 2, for the past six years; always booked Premium front row seat 1C, nine months in advance. For the past two years, things have changed dramatically and it is beyond shocking! Having been down-graded unexpectedly while on a friends 60th celebration and separately pre-booked (and paid) seats changed last minute...... Enough is enough! This airline should be shut down!! They cancel flights last minute, causing a scramble and an expensive flight booking with an alternative airline. LEVEL is out of control - book at your own risk! read more

Be warned, you get what you paid for...unless you need luggage included and two slightly bigger meals, save yourself $400-300 dollars on a long haul flight and suck it up. No matter whether you are flying a legacy carrier or LCC, 12 hours in a flying can at 30,000 feet really bites. Both flight were slightly delayed 30 minutes on departure but we saved $1500 for 4 people, it buys lots of tapas and beer at the destination. read more

Nothing works with this airline. So many levels of incompetence. No customer service, they book connections that are impossible, lost baggage with no way to track it down. Crazy long lines at any customer service site. One of the worst overall travel experiences I've had. Stay away from this business, it will cost you way more in lost time and frustration than the lower price fares they claim. read more

This is the worst airline ever. First flight from Miami to Barcelona my sister was down graded from first class to the back with the explanation that her seat was broken. My seat was right next to hers and the person that ended up in her seat was just fine. They gave us a phone number that nobody answered. Our return flight both of our business class seats are downgraded to the back of the plane no explanation other than the row of seat is not operable, they were saved for the flight attendants who were sleeping in all of the seats that were considered inoperable. They pulled a curtain to give them privacy. I want a full refund and plan on reporting them to the every agency that will do anything. I met and talked to many of the passengers that hat the same experiences. Shame on them for making the beginning and the end of my vacation so upsetting. read more

Level - Airlines Near Me - El Prat de Llobregat, B

Worst airline ever ! Delays cancelled flights etc.. stay far away!! You may get your your destination 48 hours or more late

Unlike the prior reviews, our flight was fine. We paid a little extra and as a result, we were priority boarding 1. Our status came with food and drinks. The meals were nothing special, but this isn't a luxury airline and keeping expectations in check is key with this and any airline. I think too many people have unrealistic demands. Come on people - you get what you pay for. Seating was fine and staff were business like. Entertainment a little dated but again, it was fine. I'm grateful if we land on time and safely. read more

I need to first say that for a trip from Stuttgart to Boston (via Barcelona) for $224 including one large piece of luggage, I can't complain too much. The A330 from BCN to BOS was new and the on time flight got me and my bag to Boston in one piece. That having been said, you do get what you pay for. The meal was small and the flight departed from Gate E85 which mean a VERY LONG WALK from check in to the gate. Arrival in Boston was at E16, another very long walk to passport control. The flight attendants obviously had some personal issues which they brought with them to work: A male FA looked at me in passing and said very audibly, "We all love a hole." Shortly before landing the pilot made his approach announcement using the word "kraut" and saying to the entire cabin, "Thank you for nothing," among other slights. The flight attendant used the complete N word during her announcement to my utter shock. (We aren't in Europe anymore!) Lastly, I had ordered 2 extra sandwiches and a beverage in good faith a few days prior to departure totaling $12.71. Much to my chagrin, the stews never provided me with the food, even after an inquiry. When I emailed customer service, including a screen shot of my bank statement reflecting the Level charge, customer service still refused to refund me my money saying that they had not received a report from the cabin crew indicating that the food have not been served. All in all, it was an inexpensive point to point flight across The Pond. Just don't expect ANY frills. read more

Level - At Barcelona's (BCN) El Prat. - Airlines Near Me - El Prat de Llobregat, B

think five times before you fly with them. this is the worst flight of my life. i originally bought a ticket with iberia but this piece of crap flew the flight instead. the plane was about my age. all cracked. terribly dirty inside. i paid for seat selection but it didn't recline and when i asked why are you selling this they offered to move me to the back of the plane. they turn on cold air conditioning and sell blankets and duvets. food is also paid for and terribly tasteless. tea is paid for. it was a terrible mistake. never fly with them. never, read more

Level - Airlines Near Me - El Prat de Llobregat, B

This provided among the worst flying experiences of my life. The communication from the pilot was all but non-existent despite flying through extremely turbulent conditions that even left flight attendants rattled; the televisions were not working (or not even intended to be working); and the pre-landing food was inedible. Part of the blame goes to American Airlines who never informed us we would be flying on something called Level. All tickets read only "Iberia" read more

I understand they're a budget airline, but come on, they should inform passengers about their pet policy. It wasn't an accessible page to locate; once located, it didn't answer my questions. I called, but calls got dropped, and the one time I got a response, I waited for over 30 min on hold. They answered all my questions. Weeks after, another question was brought up, and I called again; this time, they told me about a 2-pet max per flight. I was not told about this, and at that time, it was too late to change my flight, and I paid for the premium. There are no benefits to premium seats. I got upset, and the rep said he'd try to make an exception, speak with the manager, and follow up with me via email. It has been weeks since I got an email. I called but calls kept getting dropped. I used chat support, and she said there was no mention of a manager, which wouldn't assist with the issue or changing the flight. The only way to change it was via phone, which was unreliable to begin with. Horrible service. read more

I usually don't write a review unless the business is exceptionally horrible. Level Airlines qualified in so many ways. The check in staff is incompetent as well as rude. I have paid for our seats and they sold our seats. Instead of being at the front, we ended up in the last row. The check in agent gave us a pathetic reason for checking our "special" luggage at another line. When we ran half way across the airport, the other agent was surprised. We also paid for the food. Somehow, it was not checked off by the same incompetent agent. Imagine flying for 13 hours without food. We ended up paying again for food. We will never fly this airline again. We recommend that you do the same. read more

Level - The check in agent - Airlines Near Me - El Prat de Llobregat, B

This airline is the worst in the world. They are nothing but scammers. I travelled BS AS - BCN, I fly this route at least twice a year, and this was my first time flying with this airline. They are inexpensive for a reason, and many people advised me not to fly with them. However, I decided to give them a chance. That was the worst mistake I've ever made. Since this is a low-cost airline, you have to buy everything in advance, which I was aware of. So, I decided to purchase some items in advance. They offer a comfort kit (including earplugs, a blanket, a water bottle, a pillow, earphones, etc.). I bought it online in advance. My fare also included a meal and a drink. I added more drinks just in case my credit card didn't work on the flight, which has happened to me before. Upon boarding the plane, the flight attendant informed me that none of my purchases were registered in their system. I was surprised because the money had already been deducted from my account, and I had a receipt and everything registered on my reservation. I showed them proof of purchase, the receipt, and bank transaction, but they said they couldn't do anything about it and were incredibly rude. They told me to submit a claim to get a refund. The flight attendant asked for my name and made a note of the issue. After my holiday, I submitted my refund claim as instructed. However, I received a response stating that they could not prove that I did not receive the items I purchased and therefore could not process my refund. I was shocked by this response. How were they expecting me to prove that I did not receive these items? They stated that I should have raised the issue with the cabin crew, which I did. That is ridiculous. After going back and forth with their customer service, they have refused to refund my money. Apparently, this is how they operate. They scam you into buying things online, but then you don't receive them on your flight, and they never refund your money. I will never fly with them again! They are scammers. read more

We've flown Level to Spain for many years. We've threatened to "fire them" for a while, but keep getting sucked back in by their reasonable prices. This time, we're truly truly done forever. There's no way to describe how badly we were treated over the past 30 hours since they cancelled our BCN -SFO flight for "operational issues ". The biggest problem with Level is they don't seem to actually exist. We spent 5 hours bouncing from line to line at BCN being told absolutely nothing at all except "we're sorry, there's nothing we can do." Eventually they put us all on a bus , drove us 30 miles away from the airport to the middle of nowhere and put us up at a dump hotel. A day later, no rebooking, we decided to find our own way home. Hopefully we'll get there in a couple more days. PLUS, we had paid a LOT of $$ for Premium cabin. I'm looking forward to spending hundreds of more hours trying to get refunded for the cancelled flight, not to mention the $3000 we're spending to get home. Level is crooked. DONT EVER TRUST THEM. read more

Level Airline is a partnership with Iberia airlines. The airline started with 2 aircrafts and 4 routes with flights between Europe and the Americas. 6 months ago, I found a killer deal on Iberia airlines that started flights from Oakland to Barcelona for $320 roundtrip. Shoot, with no hesitation I hurried and purchased my ticket --it was an Economy Class product (which I'll talk about later on in the review). LEVEL flights are both marketed under IB code and operated by Iberia. The online check-in process was smooth. The most surprising part of the check-in is that you can buy an upgrade to Premium Economy for as little as 150€, which is a good deal, considering that the basic Premium Economy fare is 685€ Level is a low-fare airline that charges for everything, and I mean EVERYTHING. Want a seat on the plane? How 'bout a pillow? Okay, a blanket? Yup, you're paying for all of that! My seat cost $33 and I definitely wasn't paying for a damn pillow (which should be complementary since they're not even comfortable to begin with!) Now, although Level is a low-fare airline, I have to give the crew members and pilot the utmost respect and props! Flight staff consisted of 3 people in the cockpit and 8 in the cabin. My flight from Oakland to Barcelona was a straight flight -- Yes, no layover! Level provided exceptional service the entire flight! I mean, they came around at least once an hour to see if anyone needed water or something to eat. The Economy cabin is tightly packed with 40 rows in a 2-4-2 layout. 40! The cabin was clean, but those seats?? Oh, lawd! Level, you got to step it up baby! Those seats hurt my damn back! Wassup with that? I have to say those seats SUCK! They made up for it by getting me to Barcelona 2 hours earlier than expected! The seats belong to the "thin line" category, but opposite to what United did with their Coach retrofitting, these seats come with decent cushion and they actually recline. Pitch is the main issue with the seat layout. 40 rows of Economy seats are a lot of rows, and an A330 only has certain length. It feels cramped back in the main cabin. As you can see, I have mixed feelings with Level Airlines, but truly loved their low cost flights! Would I fly with Level again? HELL YEA! Their airline prices are hard to beat! Next time, I will make sure to upgrade my damn seat, though. Treat yourself! Safe travels! read more

Level - Airlines Near Me - El Prat de Llobregat, B

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I checked in 24 hours before the flight, had the mobile boarding pass and required no checked bags. When trying to go through security, I was told that I needed a paper boarding pass. Upon arrival at the counter to print the pass, I was told I had been unchecked in, the flight was full and if I wanted further assistance to come back at 9 the next morning. I asked to see a manager and the attendant went to go get the manager. I waited an hour and a half and no one showed. I ended up having to find hotel accommodations at 11:30 at night. The next morning, I immediately called the level assistance multiple times and was transferred to Iberia who said they could not find my boarding information. The airport services got the same result. I went back the following morning when the attendant told me and no one with the airline was there and I waited the entire day to find out that they wouldn't arrive until the following night. I had to book a last-minute flight at a high expense. I have spent hours upon hours working with the airport or calling and emailing Level who told me I should have checked in earlier (which I did 24 hours beforehand). I am only posting this now because I was sure they would work to a resolution but with 2 months of being lied to and dismissed I want to warn others what they can expect. read more

I dont recommend this airline to anyone. There always late. The customer service agent lied to me when she said there were no seats available. They appear to always want to nickle and dime for a quick buck. They show up 2 hours ahead of departure. This means tou might run late for youur flight and they will charge you for a rebooking. When you take this airline, Vueling, Iberia you will have to spend the night ik Barcelona. Not worth the savings. Also to get to another European destination one has to stay the night and get your connection the next day. I cant describe how bad this airline is!!! read more

So so so so so so bad. Was 2 mins "no show" because I was in the line for Veuling (my reservation said Veuling) only to be told to go to level. So they wouldn't print my pass and now say it's 1600 plus reservation fees to get a flight 2 DAYS LATER read more

Flew round trip SFO to BCN. Great ticket price but you get exactly what you pay for, everything else is extra. No food or water on a 12hr flight is unacceptable. The seats were beyond cramped. Flight staff was downright rude and completely ignored us. Nothing on menu screen was available. Boarding in BCN was a total mess, a paper checklist and a pencil would have been a huge improvement over the process used. Don't be lured by the price, spend a few extra dollars on another airline. Won't Mike this mistake again Don't be read more

Level runs Iberia and they just don't do a very good job. Things are done to the point where it just seems like they don't really care. I would look some place else if you can afford it. read more

We flew nonstop LAX to Barcelona in premium economy seats. Honestly, these were great! Roomy, friendly staff, cute travel packs. Comparable to other airlines like Virgin. I've heard horror stories about Norwegian and Spirit so we were nervous. So glad Level turned out to be fabulous. read more