Please note that this review does not reflect upon Delta's mitigation division--they are excellent and provided timely, honest, thorough communication. But as consumers, we must advocate for ourselves. Delta caused a 2.5 month delay on the reconstruction of my home following mitigation. I have documented proof of all of this--I recorded in person and phone conversations, saved text messages and printed out e-mails. Essentially, Delta just doesn't have the capacity to run a construction project and probably shouldn't even be in the reconstruction business. It's a shame that the construction division casts such a pall on the mitigation division. I highly recommend any consumer to do their due diligence and hire a competent, well reviewed construction contractor (again, Delta specializes in mitigation, not reconstruction). You'll be much happier and will have someone who genuinely cares about you. read more

It took several months because the communication between Delta and our insurance wasn't great. They punched a hole through our interior wall while they were removing drywall from an exterior closet. The replaced the closet drywall and never fixed the interior wall that they broke through. The employees were very polite and did good work. read more

Our dishwasher sprung a leak on Thanksgiving morning and the floors immediately started warping. My insurance hired Delta and from the first visit to the last everyone we dealt with was professional, friendly and clean. They worked with me on my schedule and although it took longer than I anticipated (holiday season was not ideal timing!), my kitchen is all fixed! Highly recommend! read more

Last week, my dishwasher sprung a leak. The result was a large puddle of water on my kitchen hardwood flooring. That puddle caused some of my flooring to cup. DDR employees Devon and Shawn (Sean?) were quick to come to the house and start the drying process. Manager Bobby stopped by the house to review the team's progress. This is the second time that we have used DDR and were amazed at how quickly they started the drying process. The end result was a hardwood floor with minimal damage. This was great customer service, and I would highly recommend this company. read more

We had some water damage from an upstairs bathroom. The Delta disaster services technicians were so kind and professional. They did a fantastic job redoing all the tile in the bathroom, as well as repairing drywall and baseboards. They cleaned up very well after the job was done. One of the technicians, Randy, even went the extra mile and fixed the doorknob on our front door. He didn't have to do that, but we sure appreciate it! We have found this company to be staffed with some really nice people. I highly recommend this company. Thank you Delta! read more

I wish I had looked at reviews before agreeing to have this company complete our "restoration work". Project manager did little and we were left with the stress of making the project happen. Most of the work was subcontracted to another company with yet another project manager to pay and completed hands on work was done by handyman level and under supported staff. The overall job was not professional. Don't be fooled by the fancy mitigation trucks. read more

It is always great to use Delta. They are so accommodating and friendly. And they KNOW what they are doing. They restored our water disaster in record time. read more

We experienced a slow but impactful leak in our master bathroom. Delta was prompt and thorough on mitigating the damage. I was really impressed by the attention to detail on the repair work. John and Ron were fantastic. Custom fitting our cabinet boxes so that all the drawer fronts still worked was amazing. Highly recommended! read more

I had an insurance claim for roof/garage-door and a small amount of gutters/paint and my insurance company assigned Delta Restoration Services to be the general contractor for my claim. I regret every second of dealing with Delta and their contractors and wish I would have just handled the complex claim myself. I was originally assigned Fred, who professed to by my advocate and get me the best prices and a quick quality job done. I stated my expectations for communication and he was on board. Once I signed the contract, everything changed. Fred was non-communicative, dismissive, very uninformative and was doing things behinds the scenes I did not approve. He started brokering deals with a roofing contractor to not perform some of the work that my insurance company was paying him to do - but Delta was still going to take the $. I caught him red handed with roofing contracts and email documentation proof that he tried to deceive me and claim I didn't want the work done. Unfortunately for Fred, that was a lie and my documentation caught him. Whether he was trying to commit fraud against me or he is just incompetent, that's for him to decide. But I sent all the documentation to the Delta general manager and Fred was promptly removed from my case. I will say the garage door guys they hired were awesome. The roofing contractor sucked and it was an absolute battle to get all the problems resolved with them. This is another area where Delta failed. The COMPLETELY stepped back and made me deal with the roofing contractor to get all the problems fixed. So much for being a general contractor representing your best interests when you have to fix the problems. I would NEVER use this company for any reason. You will be hung out to dry and you will have to manage everything yourself - which is exactly what they are supposed to be doing. AVOID. read more

Delta Disaster was called due to a leak in our kitchen which resulted in warping to our hardwoods. They were out the night we called the insurance company and had good contact with us throughout the process. All of the parties that they managed through the process (i.e. flooring, movers, plumbers) were all on time, professional and CAREFUL. They had a walk through with the supervisor after everything was done. We never felt like they were taking their time nor did we feel they were rushing to get to the next job. Things like this are never fun experiences, but they did a great job of making it a very smooth process. read more

I was very impressed with Kevin's professionalism and quality of work. He was very patient with my dog and children and made sure I was completely satisfied with his work. I would definitely recommend him to a friend or neighbor! read more

We had a major flood this spring from an exploded pipe. Delta responded within a hours of our call with equipment and techs to clean up the mess and start to get us dried out. The clean up, restoration and insurance coordination was amazing - it was seamless, quick, efficient and I was always kept in the loop. They gave us realistic expectations of timing, and there were no surprises along the way. I'm hoping NOT to have any further disasters, but if I do - Delta will be my first call! read more

I had a drain pipe break in my shower up in Summit County. The water leaked into the unit below me and caused a good amount of damage. Delta was able to quickly get the restoration process underway and the quality of work was exceptional. I had been working with my insurance provider to facilitate payment, which inevitably became difficult. Emily Rettich in billing took over that responsibility and coordinated the payment process btwn all parties involved (even after a number of hiccups from my insurer). My overall experience could not have been better. Thanks to everyone involved! - Chris read more

It's now been almost a year since we had Delta Disaster descend on our home. They were hired by our insurance company to fix a section of oak flooring in the first floor bathroom. We'd had a leak while out of town and it had ruined the floor. Once we got the estimate from them and an agreement from our insurance company, the work started. The first repair man came and took out the toilet(at first he wasn't sure who was supposed to do it)and the oak flooring and replaced the oak planks. Delta kept sending out air blowers to dry the sub floor even though the original leak had long since dried. After the repair man had cut and installed the new floor, a subcontractor for Delta came by to sand all the oak flooring as the wood ran all the way from the bathroom through the kitchen and dining area. Once replaced, the refinisher showed up. We'd pulled out the fridge from the wall in the kitchen so he could sand and finish where the fridge went. Once the floor was sanded and the first coating of finish was installed, the Workman pushed the fridge back in place without asking for help. We were told not to go into the area till the next morning so the polyurethane could dry. The refinisher showed up the next morning right on time only to discover that he'd broken the waterline to the fridge ice maker! We had hundreds of gallons now on the floor, under the house in the crawl space and under the wall ruining the flooring in the laundry room! Calls were made and people started showing up. Under the house had to be bailed out, the oak flooring under the fridge and cabinets in the kitchen had to be replaced as did the linoleum in the laundry room. They installed huge heaters, fans and water vacuum pads on the floor. Then came the big surprise. It wasn't their fault and they were simply going to add this new "accident"and all it's expense onto my existing claim so my insurance would pay for their work fixing what their man had done! After reinstalling the toilet in the bathroom, the seals under it leaked as it was installed improperly so they had to do the floor in the bathroom a second time( plus removing the toilet again). I made literally dozens of calls to my insurance company about everything that was going on encouraging them to deny the additional claim. It wasn't the fault of my insurance company and I felt strongly that they shouldn't have to pay. The first claim came to just over $4,000. They were going to add almost $6,000 more on to my claim instead of taking responsibility for their bad workmanship. As for the linoleum, it had to be ordered three times as the first wasn't order right, the second wasn't cut right by their workmen and the third finally got it right. Each time they worked on it, we had to remove the washer and drier and put in the dining room. They started work in July and finally finished in October! If you hire them keep track of what they are billing the insurance for as we ended up doing a lot of the work ourselves since they were not. We kept track of it and got a nice refund from them at the end of the project. They wanted two men to work 6 hours each and a huge hourly rate to empty a closet and move out our dining table and four chairs and the same amount of time and money to put it all back! While the work they did finally fixed all the problems it really ruined our Summer and Fall as we couldn't leave the house since had to keep coming back. Beware! read more

We had a leak in our master bathroom shower that ended up causing damage in our kitchen below. Our insurance company had a preferred contractor relationship with Delta, so after a little research we chose Delta to come in and complete our bathroom remodel and kitchen touch up. Delta was quick to respond, come out and quote and get the project started. The communication from our construction supervisor Ken was amazing throughout the 3 month process, and everyone in the Delta office ( especially Brittany) was great to work with and thoroughly communicated each new appointment, change, etc. The Delta carpenters (John, Ron and the others) were professional, did great work, and were respectful of our house every time they were working. The majority of their subcontractors were great to work with as well, though we did have one or two that missed appointments or didn't show and didn't call. Delta quickly rectified these problems for us and overall we are very happy with the final product. It was a long process but Delta did a great job and we would recommend them highly. read more

When disaster strikes, you want DELTA! A very professional company that responds quickly and relieves stress by conducting a thorough inspection and explaining what needs to be done in a very friendly manner. Communication with Veronica was awesome. I would like to say that John Hedlund's impeccable work and attention to detail brought my home back to better than before the loss. By the end of the project, we felt like family. read more

Do yourself a HUGE favor and do not call this company!!! They have been by far the worst service company we have ever dealt with. You may have a disaster on your hands right now but Delta will only add to it. No communication, extra charges without approval or documentation, no attention to detail and it has taken months to get the work done. The first person to come out and give the estimate was great, after that there was little to no communication about what was going on. The final bill came at the end with an extra $2,700 that was never talked about. If you do not like to know what is going on, are able to drop everything on a dime to accommodate their schedule, and do not mind paying thousands of dollars more than what you expected, this is the company for you. read more

And there you have it ladies and gentlemen, DELTA DISASTER NEVER ADDRESSED OR TOUCHED OBVIOUS DAMAGE TO MY CHIMNEY. Even though they replaced the entire roof and the chimney flashing. So they replaced some of the broken chimney but not all of it. And because of this, for 4 years I had a tiny invisible leak that caused deterioration and mold in my attic. THAT is why we just now found the leak. We found the mold first and had to search for the cause. And my daughter fell ill SINCE our disaster, and we have had to become HOMELESS all because Delta Disaster dropped the ball 4 years ago. And then Mike refused to add such obvious damage to the scope of work that was still well within the 5 year warranty time frame. Everything I am saying is backed up by evidence. Do you guys think for one second my insurance company would have paid a claim on a 4 year old case if it wasn't super obvious that the tree caused the loss? Of course not. And why wasn't this OBVIOUS damaged ever touched or addressed? Its either that Delta expects untrained homeowners to crawl around on a roof that has just been smashed by a tree so we can asses the damages ourselves, or... that they will LIE TO YOU and tell you they have a guy that does that for you. And when this person fails while being employed by Mike and Delta Disaster, YOU THE HOMEOWNERS PAY FOR THEIR MISTAKES. And he said it right there the chimney cap was leaking. The same chimney cap that I have a picture of the tree laying on. The same chimney cap that was obviously smashed by something very large. So again I will ask you Mike, WHY WASN'T THE CHIMNEY CAP EVER ADDRESSED BY DELTA? ??? read more

If it was possible to rate this company with 0 stars, it would be more appropriate. It has now been more than 6 months since our home was damaged by hail and we are still trying to deal with this company to DO THEIR JOB. In theory, this company is being paid to act as the general contractor overseeing repair and replacement of roof, gutters, skylights and siding. We had extensive damage from a hail storm in June of 18, but now it's December, and we STILL are dealing with this company to get the house returned to its previous state. Each step if the way, we have had to ask again and again to have work done. 1. Siding work ceased part-way and scaffolding was left in our yard, strung between our brushes, deck and other objects, damaging the bushes. We had to be the ones to remove the ropes. It look another month for Delta to come get the scaffolding and resume work on the siding. 2. Windows were not wrapped after siding was eventually completed. It took repeated reach outs to company to have product ordered and have this work done. 3. The house has yet to be fully caulked. 4. Downspouts from roof were not fabricated and placed until we contacted the roofer ourself 5. Outdoor light and planter hooks have still not been rehung 6. Water spigot and utility box has not been trimmed and finished. 7. Our home was left unsafe during this whole process. I recovered in excess of 30 siding nails from my backyard. Thank heavens I don't have little kids! As their name implies, this company is a DISASTER! If you need work done at your home, do not use this company. They add no value to a project. read more

So thankful for Delta Disaster Services! They took care of EVERYTHING ... it was so nice to work with a responsible company. Their communication was awesome, and I didn't even have to talk with any other contractors, insurance, etc. They took care of it all in a very timely manner! read more

STAY AWAY NO GOOD! I am a service member, stationed out of state and used this company to do repairs on my home in Denver. They failed to complete the work for over two months, left the roofing dumpster in my driveway for over a week after the roof was complete for a week. And they don't answer phone calls or emails. I believe they took advantage of me because I am in the military stationed out of state. STAY AWAY NO GOOD! read more

Buddy and Austin came to our home to look at whether there was water damage. They were on time. They were very professional and helpful. I recommend this business. read more

We have worked with Delta for several years now and have nothing but great things to say about this company. They have a strong company culture and values that are exemplified by everyone in the company, top to bottom. They operate in a very difficult arena, helping clients through tough times, managing many moving parts. We are proud to partner with Delta Disaster Services! read more

We have USAA and had the supply line behind our refrigerator break. USAA sent out another company initially, but they did a very poor job, missed a ton of damage. Delta came out on a Friday afternoon late. They are from Arvada- We live in Longmont. By the next day, we had new mitigation folks, out, additional flooring was removed, drying fans placed, etc.. They checked back in on Saturday and Sunday and on Monday had repair folks show up to reassess all the damage not caught by the original company. At times, there appeared to be a communication issue between Delta and USAA about what was pre-approved for repair, and it created some delays in some repairs, but overall we had great service from their people and their subcontractors. read more

We had a leak in a water supply line in the ceiling of our basement family room that caused water damage to the carpet and area below the leak. I called Delta Disaster and a two man crew showed up that afternoon. They knew what to do and were familiar with that type of water damage. Testing was done, blowers were install to dry out the carpets and the area was "tented" and sealed off. After the weekend, the crew returned Monday morning to check the status of the drying operation. Testing was done again and everything was dry. A little repair work on the ceiling, some painting and everything was back to normal. read more

I never spoke vulgarities to you or your employees. I have owned my own small businesses and have NEVER, I mean NEVER treated a customer in the manner that your second tech and your management did. Your first tech was good and did things right and had you sent him to complete the job, we would have NEVER ran into the problems we did. You took advantage of a woman and an ELDERLY MAN, who by the way was an accomplished architect and has a building that he designed in Downtown Denver, plus I have worked for General Contractors who would have NEVER treated a customer they way you treated us. read more

This company was referred by our insurance company, and were very courteous, professional, thourough, and fast. They helped us when our washing machine broke, our wash room is on the second floor, so water seeped down into our living room, family room, kitchen and the garage and basement. They set up equiptment right away to dry the carpet & subfloor and pulled out anything that could not be salvaged, like the vinyl flooring. We are happy with the results. They worked late, when we allowed them too, and after six days of drying, and opening walls for air flow, and making sure there wasn't any mold, we have our house back. Thanks for being, honest, professional, and simpathetic to our needs, we will definitly use them again. Sam & Vicky Munoz read more

I'm sure Mike with attempt to have his come-back, but Nationwide insurance is not too happy with them. Nationwide brought them in to fix my house after a pipe burst this past winter. All started well other than some initial delays due to the vast number of claims because of the unusually harsh Christmas temps. The claim began in early January 2014. 3 rooms and 2 hallways we're impacted including the basement. All that needed done in the basement was cleaning and insulation (they went 1 for 2 on that despite being asked by Nationwide to do it). The other rooms required drywall..which took months. Months what? Months to not complete. When they did it over and over, they left flashing, different textures (9 in all), different color paint shades, rough edges with jagged seams and damaged property including paint on kitchen cabinet moulding (all time-stamped and documented). They also left some drywall surfaces with no texture (over-sanding) and others with texture that looked like tree bark (over-sprayed and un-sanded). It took them from Jan-May to do this plus lay down a wood floor, 1 room of carpet and insulation in the basement. Now it's all being redone by another company. What an absolute waste. According to my adjuster this is not the only house where delays and shoddy work is causing problems for the homeowner and Nationwide (a company I'd give a 5 star to review to BTW given their patience). I've had to live in hotels much of the time while the work was being done but most contractors could have knocked this work out in 6 weeks or so. The dust a project like this creates is pretty bad...but imagine having it done over and over. Delta should have fired their drywall company and brought in someone else after it was clear they weren't doing a good job multiple times. That's not even good business. They knew it was going off the rails way before it went off the rails but they failed to manage the project day-to-day. Delta rarely came to the house. The job was lead by contractors who then hired it out to contractors. The carpet they laid down looks good and the insulation seems decent. There is some damage to the wood floor (which the wood floor company said they would fix directly). There is some damage to the staircase from the wood floor being pulled up that I'm sure Nationwide will get stuck with. The cleaning sucked (they completely forgot the basement and didn't really do anything with the dust in the garage). When you tear down a ceiling and drywall a living room and kitchen, it creates a lot of dust. That dust goes everywhere including the basement. Also, when you tear-up a wood floor to make way for a new one, debris falls into the basement. Nationwide allocated extra money to clean all of this and despite repeated emails and requests to clean the basement and the garage, they failed t do it. Now keep in mind, Delta doesn't actually do this work. They call a contractor to do it and get a %. All they had to do was tell them to do it....or they simply felt like there wasn't enough margin. When Mike comes back with his excuse (are you counting the excuses yet?), he'll discuss how they lost money on the job likely. Well, its their fault. They should have managed the project. They should have done decent work (not even excellent work...decent work.). It was after-all a new house (6 months old). They created a nightmare for me, (and Nationwide) and cost me a lot of time and money I'll never get back. read more

Veronica, John, Kevin and others did a wonderful job with restoring our home from water damage. They were on-time, diligent and most importantly treated my home as if it were their own. They paid very close attention to details. Only fault would be properly estimating the time to completion. Fairly normal with construction, but this area could use a little work, so as to set proper expectations with clients. read more

The employees here treated me, my flood and my damaged items horrible. They are rude and don't seem to care at all. Definitely keep searching. These guys are so bad!!!!! read more

We had a leak behind our laundry room wall. Delta has been excellent so far. Very communicative, informative, and reassuring about the whole process. Brandeigh, Cody, Nick, and Buddy have been very friendly and accommodating regarding the schedule, and have also done great work. They schedule with us every day, then give a same day advance call of arrival, and then actually show up at that time. We have also really appreciated that the leads, Josh and Bobby, have been so accessible and make frequent visits to check on the project and go over details with us. read more

The initial response to our disaster was excellent. However the ongoing communication with staff was inconsistent and a little frustrating. The project manager did make things right in the end. read more

Delta Disaster is a DISASTER! I will use "we" "they" "she" "he" and not use any names in this post. (NOT) 6/15/16 DD was approved. This was the only time I saw my construction manager and once the papers were signed he was only to be seen one other time. Any contact with DD was made through my Construction Coordinator who after she realized I was very detailed bent over backwards to help me when I had questions like the kind of wallpaper that HAD to be ordered by 6/25/16. This will be important later. 8/9/16 Sub contractors start work as agreed. All the sub contractors started work on agreed dates for each part of remodel. The subs were all Great! When the work was wrapping up in the week of 9/12 I called, as I usually did, to talk about details in finishing the work like signing off on the work for my insurance, getting wallpaper , etc. We discussed a wallpaper credit because DD could't find bonded and insured installers but they had the wallpaper in the office. However she needed to talk to construction mgr. about credits. I said great and get back to me. She called once the following week 9/25/16 to let me know construction manager is brining over the wallpaper. The wallpaper was not even ordered until 9/20/16So after dealing with the wallpaper for two weeks we can talk about signing off, the check, warranty papers, insurance papers, and such. She would get back to me. The following Monday, 10/3/16 I get an email left saying please call to schedule final walk through with this being the "complete" paperwork. I call up and left message to try to set up a time and ask about the checks for credit. I receive another phone call from the Accounts Receivable manager 10/10/16 in the afternoon. Not having a chance to reply I get I phone message left on 10/12/16 in the morning from Mike Mastous "The Owner" of Delta Disaster. "They have tried multiple times to contact me. We will have to Lean if necessary my house! Go to litigation, and several other implications. So after 7 working days you want your money or in this case a signature. Well, Mike Mastous, you got your signature. You didn't have to guts to come to my house yourself for my signature even after you left that nasty message and you found out later you were Uninformed by your people. I realize they must be relatives. Your lack of followthrough permeates throughout your company. I even gave you a chance to call me and apologize for your rudeness and being way off base. But you didn't do that ether, unless you call the message you left an apology. So Delta Disaster does have correct name. Good Luck! p.s. Mike I have all the emails, documented phone calls, and messages left by Jerks at Delta. Oh Wait! That would be you! read more

Wow! Seeing the reviews here is very surprising to me. Our neighbors in our vacation condo had a pipe burst and flood our unit and didn't bother to let the management company know about it for a full week. Our insurance company hired Delta Disaster Services to come in to dry out the place as best as possible. Obviously the carpet had to be replaced as well as drywall cut out to check for mold. The carpenter they sent, Ron, did an awesome job replacing the drywall, re texturing the walls and painting. He was professional, courteous and friendly. We are still waiting for the carpet to be installed but if they are half as good as Ron was I will be happy. Don't be scared off by the negative reviews here, as not only am I thrilled with the job they have done thus far, but an independent contractor that I had come out before I decided on Delta also told me that he highly recommended them and has been trying to get a job with them. That was recommendation enough for me! Thanks Delta Disaster Services for making everything go as smoothly as possible in such a difficult situation. We will use them again if the need ever arises. read more