To say the least I was impressed with this hotel. this is my first visit to the VA since last year. I had given up on chain hotels because of the last experience my family had when we visited this city. I'm a stickler when it comes to cleanliness even before the covid pandemic. I always take my own cleaning supplies due to the rare autoimmune that I have. I will say I can give this hotel a B- plus, only because there wasn't a microwave in the room. I didn't know the reservation that I had booked was a standard room which we found out do not have microwaves. A few other minor things were found (the carpet needs a deep clean and the bottom matress could be replaced or cleaned) My husband is always laughing at how I do my own inspections and wipe downs. Saying, " I need to join the board of hotel inspection or quality control'. We arrived early, so the front desk associate allowed an early check-in. Check in was a breeze, the associate was courteous, and the facility was beautiful. I even got a chance to spend the wheel due to me being a hotel rewards member. Yea.... not telling what I won! read more

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First time at a Delta hotel. The good- Friendly staff, they have a free "pantry" for Elites that's open 24 hours, bed was comfortable, free parking. The not so good- First room they gave me was right next to the elevator which had a very loud bell- don't let them give you a room ending in "01". Second room they gave me A/C did not work, but the maintenance guy came quick and fixed it. The pantry is cool but no place to sit or eat standing, so you have to take everything back to your room. If you're trying to eat breakfast, be prepared to juggle several saucer sized plates to get everything back. Also, the hotel appeared dated. I think I would try a different hotel next time I'm in the area. read more

While my family had positive encounters with all the staff, overall everything about our stay left a lot to be desired. The beds are hard, the showers have no water pressure, the trash cans were almost nonexistent and the single air vent made a nice chilly walk way to the bathroom but left the area where the beds are stuffy and too warm. There is also ZERO sound proofing - the first night we got to listen to someones music for almost 2 hours followed by their "adult entertainment" for a few more hours. Thankfully they left the next day, but REALLY?! Another negative is that the smoking area is right outside the main entrance. (Thanks for the asthma attacks for my son! ) Seriously?! Move that away from the front door!! We were here for 4 nights as part of a hockey tournament. It would be nice if hotels would understand what they are getting into when they agree to host four teams of hockey players aged 10-14...that's a lot of rowdy kids!! Let them have space to be together that is NOT in the hallways running by the rooms that have zero sound proofing!! Our kids got in trouble just for sitting in the lobby eating after they got in trouble for trying to play in a hallway by the unused conference rooms, away from other guests and on the ground floor where they were not too loud. Don't want 60+ kids running around? Don't accept youth tournaments!! Also if you're not going to have breakfast then open the coffee stand until at least 2pm! Closing at 11 (or earlier) is way too early when it's the only real option... Housekeeping staff were all very friendly and the outside patio area was very nice. Unfortunately that's just not enough good to outweigh all of the not so great parts of our experiences. read more

I'm her for an event. Yes, it's 83 degrees outside. Yes, there are a lot of people at this event (which is all the more reason why this problem is so alarming). But there is little to no AC! This is like a sweat box! Hundreds of people and we are stuck in the hallways and foyer trying to get some reprieve. Epic fail, Delta hotel. read more

Took a short little trip to the Tidewater area to handle some family business, and we stayed here. It's close to the interstate, shopping, restaurants, and much more. The check-in process was a bit disorganized and slow. There was only one person up there when we checked in Friday evening. She was somewhat pleasant, but she was under pressure as the line was getting longer. Finally, we got our keys and headed to the room. The lobby and eating areas were clean. The room was clean also. The problem I had was that there is no microwave in the room (only had a mini fridge) & there was mildew stains on the inside of the shower curtain. That is disgusting. Outside of that, I enjoyed my stay & will absolutely go back. Next time, I will take advantage of the pool and gym. read more

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One of the worst Marriott hotels I've ever stayed at. I travel a lot and understand businesses, I'm not too critical on hotels but this place is bad. Carpet looks like it's been in a bowling alley for 20 years. They don't have fitted sheets on the beds so you wake up with your face on a nasty mattress and mattress cover. The iron had sticky stuff on it and ruined my shirt. Tv didn't work. Shower had zero pressure and was either hot or cold, not in between. Bathtub didn't drain. From the surface it seemed ok but the more you looked at it, it got worse. read more

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My work put us up in this hotel. Overall it seems like a decent place. The bar/restaurant downstairs is nice. The rooms themselves seem fairly standard, but after a few days of our stay I started to notice how gross the room was. The sheets did not cover the bed and reveled staining. And the blanket was full of dark lumpy stuffing. Not sure if it was mold or just from never getting replaced. Overall very disappointed and WOULD NOT RECOMMEND. read more

Delta Hotels by Marriott Chesapeake Norfolk - Bed sheets did not fit bed and keep sliding up around the corners. Exposed staining on the bed. - Hotels Near Me - Chesapeake, Virginia

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Worst hotel ever. Bartender got chemical burns all over hands and had to go to the ER due to a manager pouring bleach everywhere without diluting. Customers at the bar now have slight reactions on their forearms and elbows including me. I have asked for my room to be cleaned for the last 4 days. They keep saying that it will be done but the cleaner says my room is not on schedule and has nothing but attitude. Can I get a fitted sheet and some towels please!!! read more

Delta Hotels by Marriott Chesapeake Norfolk - Refer to my previous comment on the other photo. - Hotels Near Me - Chesapeake, Virginia

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One of the worst hotels I've ever stayed at. The managers were less than accommodating and had zero people skills. They were abrasive and condescending from the beginning of our stay. They arbitrarily closed services and areas we PAID for with no explanation. Their lack of professionalism and lack of effective communication caused many things to escalate and resulted in guests being told to leave. I would never recommend this hotel to anyone. I am sure they do a great job of keeping the other local hotels in business. Do yourself favor and stay elsewhere. Tip: If you don't have good interpersonal skills, don't go into the hospitality industry. read more

The hotel itself is fine. Parking can be a problem when there is an event. The restaurant however is severely lacking. I had breakfast which was fine but dinner was dried out and lacked any flavor other than the overly peppered broccoli. I had their meatloaf but could not finish it or the dried out mashed potatoes. I would only recommend eating elsewhere. read more

I booked a vacation for 3 nights at this hotel under a non refundable rate. This was my mistake... but I have never had trouble getting a refund from hotels for poor weather for example. We ended up needing to cancel our reservation due to a family emergency that occurred the day after I made the reservation. We ended up having to take a family member of life support due to a terrible accident. I initially called to cancel and get a refund a week before the reservation. We were transferred on the guest support line multiple times and were told our request would be forwarded to a manager for a refund. We should receive a refund in a few business days. I recieved another email a few days later that gave us more things to book for our vacation. I thought we had cancelled this. I called the hotel and the staff kept repeating "this is non refundable." My reservation had not been cancelled. They offered to leave the general manager a note about our situation and that we could leave a voicemail. That is not good enough. The night auditor Justine said "we have your money sitting here. If you do charge back your credit card will take the hit." What kind of customer service is this? I get they got us on the refundable rate but this is not the moral thing to do. Not that they care... I get it. But the final comment about them having our money was the cherry on top for me. This is a scam of a company. And honestly they seem to be disorganized since no manager able to provide a refund is available approaching a holiday weekend. I post this review not hoping for a refund. I'm willing to take the loss. People should know this company has no morals. They lack empathy for peoples life situations that change in the blink of an eye. Dealing with this company and their rude comments has been like a thorn in my side while trying to deal with the death of our relative and all the estate issues we are currently sorting through. I would never recommend this hotel. Do not book here. Even airbnb has better policies for refunds and are more pleasant to deal with. It seems like the employees do not like working here based on their attitudes. I am not usually an emotional person. I am quiet and have poise in difficult situations. This long post is totally out of character for me. But do not let this hotel scam you. Thank you for your time reading this long, drawn out review. (Not management, because I know will get a generic response likely from a computer). read more

Check in reception was not to be expected from the Marriot brand at all. The check in clerk was aloof and seemed disenchanted with doing her job duties. Upon arriving into the room I noticed a bed made with unclean sheets with hair and stains. I requested another room, but once again the disenchanted, aloof receptionist was not able or unwilling to provide a better solution at this point. I opted to have the sheets changed within my presence because I lost all faith with the housekeeping and front desk staff altogether. Unfortunately, I will not stay at this location again and I'm quite disappointed with this hotel and the Marriot brand for allowing this type of services to be provided at its lowest form of customer services. read more

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I've stayed in this hotel six different times. Every time has been just fine. The room is spacious and the bathroom has plenty of space to move around. It has a nice light up mirror and a bath tub. You get free water in the room. There is a fridge but no microwave. The front desk agent told us they could have one sent up to the room if needed. With that being said, the staff members have always been kind and helpful to me. The bed is sort of comfy, you kind of sink down into the mattress, and the pillows are not very supportive. Overall it's fine for a few nights. Also, the parking lot is well lit. This review is solely on the room. I do not utilize the pool, bar or workout room. read more

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This is quickly becoming my go to hotel in the area The front desk is absolutely phenomenal very friendly and accommodating The hotel is under renovation and currently has the top floors complete The old bar and restaurant area is under renovation and will be out of commission for the months of February and likely March 2018 They continue to upgrade these facilities and while this hotel is not well located it's worth the extra couple minute drive read more

Terrible experience. I could have gotten the same level of cleanliness and service at a motel 6. This place needs to replace old carpet that is coming up and prepare the rooms better. One of the glasses was not clean and looked like it had just been used with someone else's lip marks and still liquid in the glass. No trash bag and the incidental hold has not been released and I cannot get them to work with me in it. I've asked for an emailed receipt to show my bank and have yet to receive any communication. I have been calling for three days and nothing. I would steer clear of this place. read more

I have been staying at this hotel for a week and during that time the following has happened: A maintenance man enter my room after I specifically told him no thank you and that I could install the ironing board cover that was missing upon check in. A white questionable substance was on the headboard upon entry. Cleaning staff came that day to clean but did not clean it all... I brushed it off because the room was schedule for a full clean the next day and some of it was still left behind after the room was serviced. The first time I went to use the coffee maker I noticed mold inside of the coffee maker. After reporting the coffee issue to the front desk, it was still not cleaned during room cleaning. read more

Delta Hotels by Marriott Chesapeake Norfolk - White questionable substance on headboard - Hotels Near Me - Chesapeake, Virginia

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Disappointing. The bar was the only thing that pulled it up to 2 stars. Service wasn't that good the first night, but better the second. They also had 8 nice beers on tap, many of them locals, which I always enjoy. Tammy behind the bar, was friendly, welcoming and worked hard. I've stayed at this hotel before when it was a Marriott and now it's been rebranded as a Delta Marriott. They took away the concierge/executive lounge and replaced it with "The Pantry" for platinum members. It's a self serve place with pretzels, M&Ms, bagels and danishes that have been there more than day or 2 - unappetizing! I'm happy to be a Marriott Platinum Premier member and had requested a high floor and a king bed. High floor for me? No. King bed for me? All gone, kinda sorry a bit, maybe not so much, don't care. My room needed vacuuming when I checked in - a combination of dorito chips and nail clippings were on the carpet. On my first full day I got back a but early, housekeeping had still not serviced the room at 3:45PM. I had to wait in the lobby until it was done about 4PM. I will avoid using this hotel in the future when in the area. read more

Delta Hotels by Marriott Chesapeake Norfolk - El Guapo at the bar. Nice selection of 8 beers on tap. - Hotels Near Me - Chesapeake, Virginia

Good full service property and as a Platinum elite with the Marriott Rewards program, I was upgraded to a room on the concierge level and given access to the Concierge Lounge. Sadly, they put me in room 716 and there was a bit of "bing bing" from the elevator and some hallway noise. The room was clean and comfortable. The bed was a little soft but also good. Internet worked well. The bathroom had a walk-in shower that was strange. Only half of the area had glass, making for a rather chilly experience. Next time, I think I'd take the tub when given the choice. Check-in clerk was great. And the attendant in the lounge was also very nice, but the breakfast spread was very meh. Scrambled eggs, sausages, bread for a toaster that was slow, coffee that was also meh. Not the best Concierge Lounge I've experienced. Plenty of free parking. The property is located right off the Interstate. read more

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I enjoyed my one night stay here. Check in was a breeze and the restaurant onsite was very convenient. The room was nicely decorated with a comfy bed and relaxing shower. There wasn't a microwave in the room, but I didn't really need one while I was there. I ordered some wings for room service pretty late. Service was quick and the food was good. You can pay upfront or with the cc on file. If there's an adjoining it can definitely get to be loud. I was next to someone that seemed to be having a bday party, but the loudness was sporadic. Other then that, I really enjoyed my stay. read more

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I throughly enjoyed my 2night stay here. I checked in about 3pm on Friday with no hassle. There was no wait in line and the hospitality was on point as soon as I stepped foot in the door. I was greeted upon arrival...outside the building by the concierge. Okok...heyyy... then I walked in... the bartender and chef welcomed me too. I was like wow...all this positive energy...this is what I call over the top customer service. I arrived at the front desk and J. Hunt checked me in. Oh her spirit was super pleasant and she was on point with everything. The checkin was seamless. I booked one night online and decided to add another night at the point of check in...smooth. So we stayed in room #412 which is a larger studio with a king size bed. I walked in and was in awe. I had never been in a larger studio before. But trust this will not be my last. I walked in to the left is the bathroom: one sink, one toilet, and a walk-in shower. Now while the bathroom size was cool, there was no exhaust fan and the shower was only closed in on one side. Wait a min... I love steam but with this set up there wasn't much steam. :( minus a half of star. There's a mini marble floor hallway before you reach the carpeted room. There's a coffee table in the middle, two love seats, one chair and two end tables. A flat screen TV and a desk top with a rolling chair is present. Then you have a king size bed with 2 nightstands. Lamps on both sides and reading lights attached to the headboard on each end. So yeah this open floor was perfect for my 8 year old. Once we pushed the furniture back she had her own stunt and flipping area. Entertainment for her!! A mini frig and coffee maker are present too. A microwave is available upon request. Plenty of lighting and a large window for natural light to enter. Comfy bed and pillows. This room: 1 king bed and a sofa bed. The Fitness area was on point. Not busy at all and it included all the essentials: free weights, treadmill, leg lift machine, step machine, bike... it's equipped! ! Fruit and water and TV's are present. The pool....heated! !! Felt so good. Friday night the water felt good, but Saturday morning it was even warmer! ! Large pool, but no hot tub or sauna :( minus a half of a star. Breakfast at 725 Bistro...yummmmm!! Happy hour at 725 Lounge...ahmazing!! I'd recommend this hotel 100%!! Attractions nearby...shopping nearby...great location!! Have fun :) read more

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Good fitness center and pool. Lousy wifi, as signal was weak and slow most of the time, and no service some of the time! Concierge lounge might offer the smallest offerings of breakfast items I have ever seen at a "full service" Marriott (no oatmeal, only one hot item-scrambled eggs, only pork to accompany eggs, poor fruit offerings, etc.) Free self-parking. Good quality sheets and a/c in room. Friendly & Helpful front office staff. read more

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Two night stay breaking up a trip to the OBX. Many changes thanks to COVID. The Gideon Bible and Book of Mormon removed from rooms. The Pantry, which was the concierge lounge shut down as many items offered were unwrapped. The Luminous Bar and Restaurant was Restaurant only with an extremely limited menu, as in only three each appetizers, entrees and desserts offered. And, for those staying multiple nights, no housekeeping. The property seems to handling things okay, but things are not okay. Many team members are not working due to curtailed or restricted services. Social distancing is all but enforced with masks required in public areas of the property. Some guests believe the law and house rules are mere suggestions. Personally, I believe government malfeasance is at play on local and state levels stripping people of freedom and instilling them with fear over a narrative that seems to change by the hour. Media is scaring folks over new cases although the truth of declining hospitalizations and deaths is being squelched. Still, hospitality is the name of the game here at the Delta Hotel, and, in the age of the new abnormal, they're doing it well. Our room was fine. Very comfortable and chillaxing. I will return when business conditions allow me to work in Hampton Roads again. read more

Delta Hotels by Marriott Chesapeake Norfolk - Hotels Near Me - Chesapeake, Virginia

A mattress that should have been flipped or replaced would have prevented the issue of a non-flat bed. The room adjoined the elevator which mean hearing the bell ding all night long whenever the car arrived on the floor. General lack of tidiness around the public areas. This is not the Delta quality that I experienced in the Canadian properties. read more

This is not the worst hotel I have ever stayed at. It can really be nice if the staff wanted it to be. The house keepers do a lack luster job. The floors a filthy, in hallways, rooms, and bathrooms. Why? Also the WiFi here is horrible, you can not do any business on the WiFi. It's the 21st century, it's a basic service that the hotel advertised that it has. But it doesn't. In reality it's between .05 mps to 3.0 mps during the hours of 4pm to 2am in the rooms. You can't even use the Netflix or HBO they have on the television in the room. I come to Chesapeake about every other month for work, I thought I found my go to place. But in today's society you can not have slow internet. read more

Delta Hotels by Marriott Chesapeake Norfolk - Proof using a speed test - Hotels Near Me - Chesapeake, Virginia

The absolute worst hotel I've ever stayed at. When I arrived, as the girl behind the counter was trying to check me in, Joel (manager??) kept talking over her, giving her instructions for some other task and not allowing her to do her job with the customer in front of her. When the 3 of us got to our room, we had no towels or toiletries in our bathroom and only half a roll of TP. I went to the front desk to ask for them and Thad rolled his eyes at me and acted as if I was putting him out asking for what should have already been there. As I sat in the lobby bar for the next three days I witnessed Joel talking down to his employees and threatened multiple customers with eviction. I don't know the specifics of the case by case basis, but I do know that he immediately went from 0 to 100 and seemed to be extremely petty. One lady got "evicted" because her dog was barking at 3pm at a "pet friendly" hotel. I have never witnessed such unprofessionalism from a manager in 20+ years of working in the service industry. Joel is a joke, provided awful customer service and needs to be removed because I've never had such a bad experience at a Marriott hotel. read more

I was a bit inebriated (drunk) after a night out visiting an old navy buddy last weekend when I stopped at this hotel. I wrongly typed into the uber app this location after I left the bar believing this was my hotel as opposed to the actual place I was staying at just down the street. (Courtyard by Marriot) The front staff could tell I was highly intoxicated and were still very understanding and helpful - especially Kate Celeste. She helped guide me to the correct hotel safely. That kind of courtesy and customer service (even if not a hotel guest) seems to be rare these days. Regardless, I will now be staying a week at Delta Hotels Chesapeake in August and whenever I visit the area. Thanks again Kate for your kindness and generosity, I won't ever forget it. read more

Booked a room for the night of a concert at veterans united Amphitheatre in Virginia Beach. Walk into the hotel and they can find my reservation. They look again and someone at the front desk canceled my booking and never refunded my money and also charged me cancelation fees. Terrible customer service. Pissed this happened. read more

Management is rude and they can't handle large groups with courtesy. Definitely not a pet friendly hotel either. Choose a different hotel

We celebrated a friends birthday this weekend. They had it in at this hotel. Had a block of rooms. The events coordinator was awesome! The choices for their party was a pasta bar, nacho bar, fruit. A cigar bar was made available and drinks were included. Our room was perfect. We requested a room by the elevator and downstairs. Microwaves are not in all rooms and provided by request. Small fridge. Plenty of plugs. Bring your own usb and block. I like the bed and love the pillows!! Blankets were perfect. The room temp was great and easy to adjust the temp. Has a small chair and side table. You are able to log into your Netflix and pandora and it automatically resets when you check out. Clean room and restroom. Staff is friendly. I would indeed stay again. read more

Definitely not the worst but not the best. My go to hotel in the area was not available (Hilton on the main) so I decided to try Delta Hotels by Marriott. The lobby is nice as with a lot of hotels and to my understanding this location once was a different hotel that was rebranded as delta hotels. Personally when I think of a remodel I think of completely new construction inside the building however with this hotel you can see the remnants of the old hotel. Pros: Decent location Nice looking lobby and restaurant areas. Larger fitness and pool area. Cons: Old dated equipment such as the tiny refrigerator in the room or the small tv's. The refrigerator is just sitting on the floor definitely an after thought. Air conditioning stopped working the first night. To be fair they came and adjusted it after it was brought to their attention. Cleanliness is average - a bunch of small issues (caulking around the tub was pretty disgusting) Toilet screams when flushed. Electrical tape used to hold the shower head together. Restaurant service was the worst. I sat in the open seating area for dinner at least 15 minutes before I left to go somewhere else. I tried breakfast the next morning and I only waited 10 minutes before someone came from the back. (Sarcasm) Overall in my opinion it's a hotel that could be a backup to your backup preferred hotel. read more

Delta Hotels by Marriott Chesapeake Norfolk - Hotels Near Me - Chesapeake, Virginia

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Great Hotel, great look worth the stay and the money. Had a great visit definitely would recommend. However we did have an "ANT PROBLEM" THEY were every where. I did notify "SANDRA" at the front desk and she jumped straight on it and attempted to make it right. That sucked but she was definitely refreshing....you guys should keep her. read more

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I came here on. Saturday evening for the hubby's company Christmas Party. There was plenty of parking. They had valet parking available however we chose to park ourselves. The lobby was beautifully decorated and lit up. There were plenty of stations out for hors d'oeuvres. The grand ballroom was open for our party. They had a wine and beer bar set out inside. We had a buffet dinner and the food was amazing! They had a combination of salmon, steak, salad, broccolini, potatoes, etc. The attendants were very attentive and friendly. This was a wonderful event for a party! read more

I would suggest bringing your own supply of soap shampoo. Housekeeping is by request 24 hours ahead by asking in front desk. You have to ask for towels. It's not set up for long stays. We stayed 7 days for family reasons. It's clean. The breakfast is good. The pool was okay. The place was full when we were there. read more