I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

I have been bringing all my vehicles here and directing friends, coworkers and anyone in need of…read moretheir services for over 25 years. When there was a change in ownership things went down hill fast, the new owner won't even acknowledge customers!! And his prices are out of control!! I really to keep going there, but terminated one of his best and longest serving employees! I'm done with them! Stay Away! Find some place else...

Lee and his crew at Automotive Alignment are the best around!!!!! Prompt service, accommodating to…read moreall your needs and fair pricing! They go out their way to help in any possible way they can! I can not recommend this business enough. If you need any car help they are DEFINITELY the place to go. I have been using them for 30 plus years for all my automotive needs and will never go anywhere else. You won't regret using this business!

Had an appointment for this coming up Monday, was called at noon today (Friday) that they could…read moreget our cars new tires on now if we could come over. That was at 1300 by 1500 they were complete. When most places say we are a little slow today we are shutting down early. At Meads they call thier clients to get them taken care of first. Great value fantastic service, and a knowledgeable crew. Wish I could give them 10 stars!!! Thanks Meads!

Great service! Just be prepared to drop off and leave for a while depending on work being done…read more They stay pretty busy

I went in for some maintenance and noticed my tire gauge was out my center console so I open it and…read morerealized 90% of my change and a lot of 1's and 2 5's where completely gone. Watch your stuff if you go here... absolutely won't be back even know the guy at the desk was super nice and helpful don't trust there mechanics.

My experience with Delta World Tire on Lake St has been completely disappointing. Earlier this year…read moreit was time for a new set of tires. I've been going to Pumpelly's for years with no complaints but decided to check to see if I could get a better price somewhere else. Delta World was slightly less expensive and had more convenient hours of operation. I looked at the reviews, and they were very good. So, I decided to give them a try. I went in on a Saturday. There were only 2 people ahead of me. I was there for about 3 hours. I think that's a little long. Eventually, one of the mechanics came out and told me they were having trouble finding some tool but that they had now found it and they would be finished soon. Once they were finally finished, I headed home. My steering wheel started shaking as I got up to about 60mph and that had never happened before. By this time, they were closed for the day, so I called them first thing Monday morning to tell them about it. They told me to bring it in that afternoon and they would look at it, so I did. Another mechanic that had not been there when the tires were put on came out to let me know that I had a bent rim. He explained that the bent rim had been put in the front and that was why my steering wheel was shaking. He also said the mechanics that put my tires on were still in training and had unknowingly put the bent rim in the back of the car. So, he went to fix the problem. As I waited, I thought, Pumpelly's never said I had a bent rim in all the 6 years I've been bringing my car (this car) to them. So, I figured they just made sure the bent rim was always in the back. In hindsight, and knowing what I know now, it seems much more likely that the mechanics at Delta World tire bent my rim and didn't want to take responsibility for it. My steering wheel was no longer shaking and I was oblivious to what really happened. I got one of those emails from Delta World Tire asking about my experience and at the time, the only complaint I had was how long I had to sit and wait for them to put my tires on. So, they offered me, I think, a $50 discount on my next visit. But this is not automatic. I mean, you know me good enough to email me, but you can't just put this "discount" in your system so that it is automatically put on my next visit? No, I have to do something, I don't even remember what in order to validate it or something. We're all busy and I'm guessing this is just a way to possibly not have to actually give this "discount" because I had sure forgotten about it when I went back several months later for an oil change and tire rotation. So, I feel like I'm being proactive when I explain to the guy at the counter that I need an oil change and tire rotation but that I've got a bent rim and to please be sure that it stays in the back so that my steering wheel doesn't start shaking again. Well, he looked at me like I had 2 heads!! So, I tried to explain to him all that had happened at my first visit there and he tried to blow me off and said that the only way my tires could be rotated would be to put the bent rim in the front which would cause my steering wheel to shake again. Now I'm the one that is very confused. So, I tried again to explain and that's when I began to realize that my rim, most likely was bent by them. I was very aggravated and said to just do the oil change. I paid full price because I forgot about the "discount" that should automatically be put on my account and left after my oil change was done. Then I get another email from Delta World asking about my visit. So, I told them everything I'm telling you here. They replied that they were sorry I was not satisfied and would give me a $50 "discount" on my next visit...if I do whatever it is I'm supposed to do to activate it or whatever. I emailed back that I thought that was pretty pathetic considering what all had happened. They emailed back to see if I wanted to speak with a manager and I said sure. Get a call from the manager, the same guy that looked at me like I had 2 heads. Now he's back peddling and apologizing about not looking into my situation more...whatever. So, I go to Pumpelly's and tell them what happened. They look at my car and explain that I will need a new (or in my case, a new to me) rim, but for the time being, they will at least switch out my 2 back tires....AT NO CHARGE I will never go anywhere but Pumpelly Tires ever again. Keep in mind that when I bought the tires at Delta World Tire, it comes with free tire rotation as long as I have those tires. Unfortunately, I am learning a very expensive lesson because not only do I have to buy a rim for my car, I will be paying for Pumpelly to do all of my tire rotations because I will never go to Delta World Tire again. So, Delta World Tire, if you wanna make this right, you will replace the rim you bent and pay Pumpelly's for my tire rotations as long as I have your tires. And, no, your $50 "discount" will not fix any of this :(

Do not trust this Jiffy Lube location with your vehicle…read more After servicing my car, they failed to reinstall the splash guard bolt and instead tried to pass off a zip tie as a "repair." That is not only careless it's unsafe and completely unacceptable for any professional automotive service provider. When I brought this to their attention, they initially agreed to pay for the proper repair. However, when it was time to take responsibility, they refused to follow through. To make matters worse, my interaction with the shop manager, Cee, was beyond unprofessional. She was hostile, raised her voice, and spoke to me in a disrespectful and aggressive manner over the phone. No customer should ever be treated like that especially when the issue was caused by their own poor workmanship. I had no choice but to take my vehicle to Honda to have the repair done correctly! This experience shows a clear lack of accountability, professionalism, and basic customer service. I strongly caution anyone considering this location what seems like a simple service could turn into a costly and frustrating situation.

The service is fast and easy. The attendant was courteous and friendly and knowledgeable about the…read moreservices.

Excellent tire center for a single woman in a strange town to get tire work done. I over reacted…read morebecause I THOUGHT they scratched my rim, when in fact it was a paste they use to place on the rim to keep from scratching it. Dustin was so calm with me as he sprayed water on my rim to remove the debris left behind. Dustin further explained he looked at the video to see if his employee was actually negligent in the way he did his job. Pumpelly found 2 patches on my tire and replaced both for FREE! I highly recommend Pumpellys Tire Center to handle all your tire needs as they stand by the quality we deserve....especially a single lady.

This location is excellent in treating your vehicle with personal care. Excellent customer service…read moreis a given. You are appreciated and treated as if you are a family member. The work performed here can't get any better. Also, although they work quickly to get you back on the road, they have a very comfortable waiting area with TV and coffee if you wish to wait. In my book, there is no other tire service center in Sulphur that measures up to Pumpelly's Tire Center.

Great Customer Service, I went in this morning after going several places to get a battery…read morereplaced. The battery in my jeep was under the passenger seat, alittle complicated. The lady who helped me was genuine and knowledgeable of exactly what I needed. She gave me a price and told me she would get me taken care of. A few hours later they called and I paid and picked up my jeep. I highly recommend this place. I would definitely recommend this place. A family establishment for sure that shows GOOD people are still out there helping one another. Thank you

Made an appt- they are booked out for several weeks. Check engine light was on-they said it was…read morecatalytic converter that needed cata clean ran through the tank. Nice honest friendly place. $56 - others charge $200. Great service.

These guys were perfectly positioned to help me out. I live in nearby Texas but I work in Louisiana…read moreand I can't get to a service center at home in time. Right near our parking lot, they have a night drop for keys so I left my truck for an alignment, tire rotation and oil change and it was ready for me to pick up right after work. Service was awesome and my truck drives so much better. The technician listened to what I had to say so I could provide information to fix the issue on the first try. Could not be happier

Went to them for a flat tire. They took the tire off and found where the nail (? never told me) or…read moresomething puntured the tire. He said he couldn't patch because it was too close to the sidewall. I looked at it and it was at least 2 inches away. I even googled it while I was waiting to be checked out and it is too close to the sidewall at 1/2 to 1 inch away. I told him to just put it in my bed and I'd go somewhere else. Went to Sulphur Tires and Wheels and they said it was very patchable and they had it done faster than the manager at Mavis took to processed my check for over $17 that they charged me. At Sulphur Wheels and Tires, the total cost to actually patch the tire and replace was $30. I have been a long time customer at Mavis. I will not be going back. There are always new people and they act like you are inconviencing them for being there. It's a wonder how they are still in business.