I went in for some maintenance and noticed my tire gauge was out my center console so I open it and realized 90% of my change and a lot of 1's and 2 5's where completely gone. Watch your stuff if you go here... absolutely won't be back even know the guy at the desk was super nice and helpful don't trust there mechanics. read more

Delta World Tire Company - Lots of change missing and all 5's missing. - Auto Repair Near Me - Lake Charles, Louisiana

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My experience with Delta World Tire on Lake St has been completely disappointing. Earlier this year it was time for a new set of tires. I've been going to Pumpelly's for years with no complaints but decided to check to see if I could get a better price somewhere else. Delta World was slightly less expensive and had more convenient hours of operation. I looked at the reviews, and they were very good. So, I decided to give them a try. I went in on a Saturday. There were only 2 people ahead of me. I was there for about 3 hours. I think that's a little long. Eventually, one of the mechanics came out and told me they were having trouble finding some tool but that they had now found it and they would be finished soon. Once they were finally finished, I headed home. My steering wheel started shaking as I got up to about 60mph and that had never happened before. By this time, they were closed for the day, so I called them first thing Monday morning to tell them about it. They told me to bring it in that afternoon and they would look at it, so I did. Another mechanic that had not been there when the tires were put on came out to let me know that I had a bent rim. He explained that the bent rim had been put in the front and that was why my steering wheel was shaking. He also said the mechanics that put my tires on were still in training and had unknowingly put the bent rim in the back of the car. So, he went to fix the problem. As I waited, I thought, Pumpelly's never said I had a bent rim in all the 6 years I've been bringing my car (this car) to them. So, I figured they just made sure the bent rim was always in the back. In hindsight, and knowing what I know now, it seems much more likely that the mechanics at Delta World tire bent my rim and didn't want to take responsibility for it. My steering wheel was no longer shaking and I was oblivious to what really happened. I got one of those emails from Delta World Tire asking about my experience and at the time, the only complaint I had was how long I had to sit and wait for them to put my tires on. So, they offered me, I think, a $50 discount on my next visit. But this is not automatic. I mean, you know me good enough to email me, but you can't just put this "discount" in your system so that it is automatically put on my next visit? No, I have to do something, I don't even remember what in order to validate it or something. We're all busy and I'm guessing this is just a way to possibly not have to actually give this "discount" because I had sure forgotten about it when I went back several months later for an oil change and tire rotation. So, I feel like I'm being proactive when I explain to the guy at the counter that I need an oil change and tire rotation but that I've got a bent rim and to please be sure that it stays in the back so that my steering wheel doesn't start shaking again. Well, he looked at me like I had 2 heads!! So, I tried to explain to him all that had happened at my first visit there and he tried to blow me off and said that the only way my tires could be rotated would be to put the bent rim in the front which would cause my steering wheel to shake again. Now I'm the one that is very confused. So, I tried again to explain and that's when I began to realize that my rim, most likely was bent by them. I was very aggravated and said to just do the oil change. I paid full price because I forgot about the "discount" that should automatically be put on my account and left after my oil change was done. Then I get another email from Delta World asking about my visit. So, I told them everything I'm telling you here. They replied that they were sorry I was not satisfied and would give me a $50 "discount" on my next visit...if I do whatever it is I'm supposed to do to activate it or whatever. I emailed back that I thought that was pretty pathetic considering what all had happened. They emailed back to see if I wanted to speak with a manager and I said sure. Get a call from the manager, the same guy that looked at me like I had 2 heads. Now he's back peddling and apologizing about not looking into my situation more...whatever. So, I go to Pumpelly's and tell them what happened. They look at my car and explain that I will need a new (or in my case, a new to me) rim, but for the time being, they will at least switch out my 2 back tires....AT NO CHARGE I will never go anywhere but Pumpelly Tires ever again. Keep in mind that when I bought the tires at Delta World Tire, it comes with free tire rotation as long as I have those tires. Unfortunately, I am learning a very expensive lesson because not only do I have to buy a rim for my car, I will be paying for Pumpelly to do all of my tire rotations because I will never go to Delta World Tire again. So, Delta World Tire, if you wanna make this right, you will replace the rim you bent and pay Pumpelly's for my tire rotations as long as I have your tires. And, no, your $50 "discount" will not fix any of this :( read more

To our sales person C.McDaniel: Able to take our money in a heartbeat but hasn't processed our refund. My family and I went to Lake Charles to get away for the weekend. Sadly, we ended up with a screw and a nail in our tire and decided to give this place a try. We waited in the lobby for about 45 minutes when they come in and tell us our car is ready my husband pays we leave. We get to a place to eat. I decided to check the tire as I got off which I should've done when we left the place. I immediately realized they had chipped our rim, and gave them a call. They told us to come back so they can check it out. We went back. They realized their mistake. They offered us three options option one was to leave the rim for a week so they can send it out for repairs, option two was to find a place in Houston where we are originally from that is associated with them that could be able to help us repair it, or option three was a refund for the tire we bought to make up for the rim damages. We decided to go with the refund since the first option was not available to us since we are from out of town. Option two seemed suspicious since we couldn't find any places associated with them in Houston, so we decided to take option three it was cheaper for them and quickly, to my surprise we have yet to receive our refund or the refund invoice email. My husband has been trying to contact them, I have been trying to contact them. No response. I assume we are being ignored due to the fact we are from out of town. Our mistake for trusting them when they told us they would email us our refund invoice. read more

Delta World Tire Company - Auto Repair Near Me - Lake Charles, Louisiana

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I went to this shit hole to get two new tires put on my front end and they didn't balance the tires so after driving on it for a while my alignment got screwed up and my axle is bent and is now leaking fluid all because they didn't do their fucking job! read more

I went to the location at University and Lake St. I went on a Saturday morning to get my shocks changed on my truck. I also wanted 2 tires changed. They didn't have the tires I wanted and had to order them. I was in and out in about an hour and a half. They gave me the best price in town. Monday about 9 I got a call from them saying my tire's were in. I went a short time later. I had to wait a little while. As they were busy. Ashley the Assistant Manager drove my truck around to a bay. Jacked it up removed my tires and removed them from the rim all by herself. She got one of the guys to finish the job. Everyone there stays busy and does a fine job. While I was there I asked for a price on an oil change and Ashley looked it up and gave me the price. It was a lot lower than what I have been paying. They will definitely get my business in the future. read more

Had a slow leak on a tire. Johnie Brown Asst. Mgr. said great timing , "just pulling one out of that bay. Give me your keys." He pulled it in and Roman, service tech jack up my low tire, dismounted the tire and showed me a small nail. Repaired my tire, remounted it and I was out the door. I was 100% satisfied. I have also used same Delta store for pollution pump replacement, radiator and hoses and belt replacements. Great location and service. read more

Man needed to get my tires looked at and Johnny from here was great and gave us great customer service! Highly recommended if you need the service they provide read more

These guys took care of me as I was passing through town. Ask for Johnny. This is a great family owned business.

Amazing service! Went in just because I was a little skeptical of my tire pressure-- I was in and out quickly! Very nice people! Will be returning for any more service needs! read more