I had a dishwasher water leak that went farther than my eye could see. Luckily Servpro was able to…read moresee and handle the extensive damage. They billed my insurance directly, this made it seamless. The owner Perry has been doing restoration for decades. I enjoyed working with Tori in the office she made me feel very comfortable.

Tom, Nestor, and Connie helped me out with a home restoration. We had flooding upstairs, and they…read morecame out immediately to rip out the carpet and dry the area. Tom and Nester came daily to check on the progress. Connie was extremely responsive and had excellent customer service about the project. I highly recommend this company!

I originally called Roto-Rooter for a clogged sewer line. The initial technician was fast and…read moreeffective at clearing the clog, but the follow-up was concerning. After a camera inspection, the tech and his supervisor claimed my entire line was 1970s-vintage Orangeburg pipe and quoted me five figures for a full replacement. Following a second opinion from the City of Modesto, I discovered the pipe was actually ABS from start to finish--no replacement needed. I was understandably upset and reached out to management. The Branch Manager, Devin, called me back. He was professional, genuinely surprised by the discrepancy, and took full accountability to make things right financially. Devin is the only reason this is a 4-star review instead of a 1-star scathing one. If you have issues, ask for management--DEVIN IS A CLASS ACT!

BEWARE - Certain Roto Rooter reps travel with images of clogged pipes already in their phones,…read moreclaiming they just took the images of your clogged pipes. LIARS. They also cleverly remove the undamaged pipe before the client can inspect it, playing dumb after the fact. LIARS.

I had a water heater that rusted through on Easter Sunday of this year which flooded my living…read moreroom. After turning off the water to the unit, I immediately went upstairs to file an insurance claim with USAA. Being Easter Sunday, I figured it would probably be Monday when the crew would arrive. Surprisingly, they arrived on Sunday roughly an hour after I had filed my claim. The immediately went to work putting dehumidifiers and fans in place and cordoned off the area with tape and plastic liner. The following morning, I awoke to a huge pool of water that had spread to my kitchen. Apparently the water heater, which was full when the water was shut off, had finally given way overnight and had emptied the water through a good part of my downstairs. A crew came out later that day and started the mitigation process. Every interaction I had with Lawton was professional, super prompt, and especially courteous. I highly recommend!

Absolute WORST construction company I have ever dealt with and they were only selected because they…read moresomehow managed to get on some insurance company list of referred (which they through my claim managed to get themselves removed from that list for my insurance company). They not only were completely incompetent, they provided a huge timeframe of when the work would be done but verbally said "oh thats just the template, there's no way the work will take 3 months". They finished 2 days AFTER the deadline just as I was researching suing them for breach of contract. The communication with zilch, I had to initiate every call, text for updates. They probably would have never contacted me if I hadn't. If your insurance company suggests this company, I highly recommend you ask for any other options besides this shady crew.

My mother has been dealt a bad few cards by this company. Tori the manager is highly aggressive and…read moreliterally hung up on me after months of literal neglect. There is some serious problems here from billing, communication and unfair treatment to the elderly. I stand before God to say I'm telling the truth and I am in good faith. Do not trust this company.

Soo, this company came to my place saying they were approved by the insurance (they were only…read moresupposed to do an estimate ) but lied saying insurance had approved the work and started demolishing , I called the insurance and they said no , that had not talked to serve pro and I asked the worker to stop . Next day they tried coming in again saying their supervisor Sonia has gotten an approval for the work from the insurance after I denied them entry because again I had called and was told by my adjuster that She had no Idea who Sonia was ! Later that day Sonia came in acting all upset because " she knew everyone in the insurance and she knew what she was doing After days of calling they finally short up to pick up their attic driers and while taking them out they damaged my redwood stairs ".. long story short the insurance denied coverage in the unapproved work and Serv pro took me to court for something they lied about . Never ever trust this company and make sure You have coverage before they do anything. For 3-4 hours of work for 2 people they charged over $2K . Stay away from Serv Pro Lodi .. it's best to find a local contractor

To whom it may concern;…read more A few weeks ago, we went through a stressful situation in which water damage wrecked just about our entire kitchen. The first remediation company that responded, inspected our home and set a few fans out and cut some parts of the rug out. They left our home and didn't return for several weeks. During the weeks that went by, i noticed nats and could smell moisture as days progressed. I'm no professional in this business but knew that this wasn't good. I was referred to Rapid Response Remediation (RRR) and decided to give them a call. This team responded out immediately and informed us that moisture levels were high, mold was growing and the situation wasn't good and could be health hazardous potentially. Employee Israel and Cory responded to the scene. These guys are punctual, respectful (addressing everyone by Sir and ma'am), dependable and safe. Most importantly, they were transparent as they explained what they were doing. They got right down to business. They tore out the walls , ceilings , and showed me the mold. I was quite surprised by this and also upset at the other company that failed to do their job the first time. The team was here for several days and the mold issue was more complex. They removed infected cabinets, drywall and sheet rock. They took their time removing items in the kitchen precisely and worked diligently. It was also nice to see the supervisor respond to the scene just to make sure things were going right. Thank you Mr. Aaron for your support through out this process. You made sure things got done in a timely matter and made sure everything was CLEANED! You always answered when I called too. All in all, I highly recommend this business for anyone that goes through this type of chaotic damage. This company will make everything right. Thanks again.

I just want to say Omar and Anthony were great! They do a clean job from start to finish. I had 2…read morewater leaks coming into my garage with mold and they were able to cut it out and get it cleaned up. Thanks again for the nice clean work! Service and communication has been great. Thank You

I can't say enough amazing things about Chris! He's hard working, quick, and amazing communicator,…read moreand his pricing is more than fair. He redid the roof on the house I was selling. He went above and beyond to make sure everything was perfect. The buyers got an inspection done of his work and it came back perfect. His communication was so amazing I hired him again for my new house for some random jobs I needed done.

From the owner: We specialize in ADU's, room additions, roofing, siding and out buildings read more