Good salad, they bring over the desserts for the patrons to view and select, some friendly servers, terrible consistency. I have been to this restaurant about 6 times, and unless Leanne the server is there, and I can see she is there, and we can sit in her section... we go somewhere else...
We have had some problems with requesting "no onions" and for some reason getting onions anyway. On one occasion I sent back a salad with onions, requested no onions again and the hard of hearing server brought me another salad with onions.
One server (NOT LEANNE) at Demetre's also had us repeat our orders several times, and she kept saying "pardon?" "pardon?" We were all adults at the table, It was not loud in the restaurant and we all spoke clearly and we do not have accents... Honestly, I think the server (who was quite mature) needs a hearing aid, and is in denial.
Our food on this occasion all came out with mistakes, every plate... things missing, and when trying to correct these issues the server just couldn't hear. After saying "pardon?" to us maybe 5 or 6 times when trying to get our meal as we ordered it we eventually said "never mind" and she walked away. We didn't eat our food at all, but we certainly paid full price for it. The same lady who served us, cleared our full plates and billed us.
I don't know if I would trust Demetre's for those with allergies or dietary restrictions due to these serious mistakes. They have a fairly mature clientele, I hope they are being careful with the requirements of seniors as a miss for anyone especially someone who has serious allergies, diabetes, or a heart condition.
If you are super lucky, you may get Leanne as your server. She is maybe the best career server I have ever been served by in Stratford, ON. Leanne provides options, answers questions, has a great deal of energy and everything comes out accurate and perfect... It really depends who you get, restaurant service should not depend on luck of the draw... Leanne is the most valuable asset they have. I hope she is treated as a valued asset. Leanne should be training everyone who works there, and making the deaf ones get hearing aids, and the confused ones retire.
The broiled and baked fish selections are delicious, but at a whopping $16.95 + + + I feel the portions are not matching to the prices. The salad with creamy dressing is delicious, and I also really enjoy their french fries. Demetre's would have a much better reputation, and could bring in more 30 somethings if they could make the service far more consistent, and if they trained all of their staff on the seriousness of allergies, dietary restrictions, and customer service excellence.
Leanne deserves a 5/5 but I can't rate above a 2 until they figure out consistency & special requests. read more